Coordinator, Service Resume Sample

4.5
10 votes
Adaline Witting
41016 Adam Burgs,  Phoenix, AZ
+1 (555) 540 9830

Work Experience


Service Coordinator Manager
03/2016 - PRESENT
Philadelphia, PA
  • Coordinates community resources with emphasis on the development of natural support system and coordinates benefits, regulations, laws and
  • Functions as a member of the practice and promotes comfort and satisfaction using a customer driven process under the direct supervision of the Practice Coordinator
  • Assists with maintaining confidentiality of al medical records/work place information and a clear working environment
  • Receives, greets, directs and/or escorts patients, family members, visitors, physicians and hospital personnel as needed in a friendly and courteous manner
  • Cross covers in other sections as needed
  • Demonstrate good organizations skills and attention to detail/accuracy
  • Manage call assignment, including rescheduling/re-dispatching/prioritization, to ensure the best response time and customer satisfaction; this includes adherence to any requirements for Service Level Agreements (SLA’s)
  • SLA’s are met
Installation / Service Coordinator
07/2013 - 02/2016
Houston, TX
  • Track calls to make sure problems are resolved
  • Ensure work plans match contracted services and are complete and accurate
  • Addresses database errors by delegating to proper employees within the TIS organization
  • Act as the conduit between SSO/CMC and the Customer
  • Using management tools, provide clear and accurate communication
  • Maintain regular contact with customers
  • Maintain all customer driven changes within the databases
Entry Into Service Coordinator
03/2010 - 05/2013
New York, NY
  • Installation SLA’s are met
  • Excellent customer service skills, via phone and email
  • Strong multi-tasking skills with the ability to work in several system platforms (ERP, CRM, Specialized Software)
  • Problem-solve, and make decisions within established guidelines on behalf of FSE’s
  • Fast learner with ability to adjust quickly to situations that change frequently
  • Run daily service ticket report and monitor CMC & SSO response
  • Run daily alarm report and take necessary action
  • Assure that service jobs are entered correctly in the TIS system
  • Work closely with the CMC, SSO, and customer to assist in acquiring equipment or other services needed to bring service job to completion

Education


Belhaven University
2004 - 2009
School's Degree in Social Services

Professional Skills


  • Excellent communication, problem-solving, statistical and analytical abilities Strong PC skills and knowledge. Strong presentation and delivery skills
  • Excellent telephone and communication skills. Knowledge of medical terminology. Previous experience on a computerized billing system
  • Excellent Interpersonal, literacy and numeracy skills. Confident building relationships with key stakeholder and senior management
  • Excellent communication skills, specifically pertaining to telephone and email contact
  • Demonstrates good organizational skills and attention to detail/accuracy
  • Strong interpersonal skills, using considerable tact, diplomacy and judgment
  • Strong personal computer skills: Excel, Word, Outlook

How to write Coordinator, Service Resume

Coordinator, Service role is responsible for training, computer, email, organizational, health, english, outlook, documentation, excel, immigration.
To write great resume for coordinator, service job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Coordinator, Service Resume

The section contact information is important in your coordinator, service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Coordinator, Service Resume

The section work experience is an essential part of your coordinator, service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous coordinator, service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular coordinator, service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Coordinator, Service resume experience can include:

  • Excellent written communication skills with proper grammar and punctuation
  • Set goals that stretch and assess achievements of your teams by devising and implementing appropriate KPI’s and skills assessments
  • Participate in company sponsored job related activities and training to further develop your technical skills
  • Effectively utilize scheduling application
  • Clerical and record keeping skills
  • Experience working with a social work agency; or any combination of education and experience, which would provide an equivalent background

Education on a Coordinator, Service Resume

Make sure to make education a priority on your coordinator, service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your coordinator, service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Coordinator, Service Resume

When listing skills on your coordinator, service resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical coordinator, service skills:

  • Excellent communication skills with the ability to effectively communicate with key stakeholders
  • Excellent verbal and written communication skills with the ability to effectively communicate with key stakeholders
  • Effective communication and interpersonal behavior skills
  • Strong computer skills in MASterMind, Excel and Word
  • Solid skills in English and French (spoken and written)
  • Flexible in responsibilities and able to prioritize effectively

List of Typical Experience For a Coordinator, Service Resume

1

Experience For Installation / Service Coordinator Resume

  • Excellent administrative skills and ability to analyse data and produce reports, with attention to detail and accuracy
  • Computer skills, Excel, Word, and Outlook required
  • Multi-Task oriented with exceptional organizational skills
  • Work effectively with persons served of a multidisciplinary team
  • Conflict management skills with ability to work under pressure, while acting in a calm manner
2

Experience For IT Service Coordinator Resume

  • Detail oriented, confident, self-starter with exceptional organizational skills
  • Related experience; or any combination of education and experience, which would provide an equivalent background
  • Work effectively with provider and ancillary staff, in person and by phone
  • Experience: At least 4 - 6 years of overall business experience is required
  • Advanced level skills in Excel are required
  • Superior telephone, communication, and interpersonal skills.
3

Experience For Ltss Service Coordinator Resume

  • Five years of industry experience and Two years of project coordination / management experience
  • 6 months of customer service experience, previous health care experience
  • Budgeting and management of warranty, and break fix funds including prioritization of efforts
  • Assist in developing and maintaining a training program that supports staff development and demonstrates the highest quality of service standards
  • Responsible for pre-registering and management of our Fairmont President’s Club Members, Keep In Touch respondents, and prioritizing of guest rooms
  • Provides the safe, effective and efficient implementation of direct care in accordance with established policies, procedures and standards of care
4

Experience For Service Coordinator Manager Resume

  • Languages or international experience ideal
  • Passion for Customer Experience and Service
  • Provide regular feedback, even when it’s not so good news
  • Previous experience working for public service sector
  • Proven track record in successful people management
  • Specific experience in a particular FM service
5

Experience For Area Service Coordinator Resume

  • Experience in the use of mobile works management systems
  • Valid formal Health & Safety qualification e.g. IOSH
  • Operate basic office equipment such as computers, fax, copy machines, printers, telephone systems
  • Excel, Word, and Outlook experience is required
  • Experience as a program coordinator or relevant position
  • Prioritize daily work assignments and issues
  • Ensures through the on-boarding process that new service partners meet all compliance requirements prior to initiating service
6

Experience For Coordinator Service Resume

  • Previous experience with: leading process/performance improvement initiatives and educating providers and associates
  • Experience in providing intensive case management, intensive community supports using biopsychosocial rehabilitation concepts is highly desirable
  • Maintain the training program that supports staff development and demonstrates the highest quality of service standards
  • Experience with Performance Monitoring tools (i.e., HP Performance Manager, DCRUM, Splunk, Oracle Grid)
  • Experience with IBM Unica Marketing / Campaign Suite of applications
7

Experience For Construction Service Coordinator Resume

  • Experience working in IT support or a related role is required
  • Trail building, layout and maintenance experience
  • 6 months experience fitting DME equipment
  • Demonstrate proficiency in software tools required for projects (scheduling, database, Microsoft Office, Mastermind, etc.)
  • Four (4) years’ experience in a mental health setting
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy among the team and client
8

Experience For Provider Service Coordinator Resume

  • Assist with the procurement of goods and services
  • Experience combined with IT background as a business analyst, Project Manager or Service desk support person related to pharmacy
  • Experience with Behavioral/Mental Health population
  • Ervice coordination experience within the security industry
  • Coordination experience (ex. dispatch/ logistics/call center)
9

Experience For Member Service Coordinator Resume

  • Experience Microsoft Suite products (Windows/Office/Excel/Word)
  • Two (1) year field service experience
  • Experience in MS Office suite to include Word, Outlook and Excel
  • Application development and / or application support experience
  • Experience with Oracle, PL/SQL, or SQL
  • Experience with Service Management Tools (i.e., Service Now, HPSM)
10

Experience For Home Service Coordinator Resume

  • Experience with Oracle, PL/SQL, or SQL
  • Web services and web development or support experience
  • PL/SQL experience in Oracle databases
  • IT Healthcare experience
  • Experience in a Managed care environment with Claims / Utilization Management background
  • Appraisal or AMC experience
  • Coordinates, organises and prioritises work activity for self and others
  • Experience of relevant business systems e.g. SAP
  • BA/BS in a health-related discipline or equivalent education/experience

List of Typical Skills For a Coordinator, Service Resume

1

Skills For Installation / Service Coordinator Resume

  • Demonstrates a positive attitude with a commitment to a positive patient experience
  • Marketing, product development, or QC experience from a pilot plant/manufacturing environment (understanding of the manufacturing process from start to finish)
  • Or more of IT experience working with (developing or supporting) distributed applications using Java J2EE and Java Spring Framework
  • Experience mentoring and giving work direction to technical staff, including offshore resources
  • Good understanding of ICD-9, CPT and HCPCS coding
  • Previous experience in a similar FM role (allocating and managing work orders etc)
  • Proven track record in the supervision of building engineering services and/or soft services
2

Skills For IT Service Coordinator Resume

  • Experience using automated help desk ticketing systems
  • Supports implementation of Patient Experience Action Plans via staff education, design of learning tools, data collection, and data analysis
  • Strong drive to complete the tasks/arrangements according to customer’s request (as much as possible)
  • Excellent understanding of technology
  • Excellent understanding of pharmacy systems
  • Experience using web-based information systems
  • Experience managing RCA (root cause analysis) for high profile production issues
  • Recent successful experience of contributing to the control of business in excess of £1m
  • Effective change management and problem-solving ability
3

Skills For Ltss Service Coordinator Resume

  • Collaborates with managers to ensure that plans are focused on key drivers of patient satisfaction and are in alignment with the Patient Experience plan
  • Lack of education can be replaced by relevant experience
  • Good organizational and structural capabilities
  • Manages members with chronic illnesses, co-morbidities, and/or disabilities, to insure cost effective and efficient utilization of health benefits
  • Good knowledge of user account administration, (Active Directory)
  • Experience in a critical real-time production environment
4

Skills For Service Coordinator Manager Resume

  • Diagnose the cause of problems in a complex environment and to provide effective solutions quickly
  • Receiving, Processing, and Entering PO’s into reports and following through delivery to client
  • Scheduling, dispatching, processing & tracking the completion of property association work orders
  • Scheduling, dispatching, processing & tracking the completion of work orders
  • Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate
  • Monitoring of outsourced service delivery
  • Lifting - Under 20lbs 90% of Work Time
5

Skills For Area Service Coordinator Resume

  • Carrying - Over 20lbs 5% of Work Time
  • Pulling - Over 20lbs 5% of Work Time
  • Accounting Responsibilities within the Office
  • Scheduling and Coordination of In-Unit Work Orders
  • Reporting Responsibilities within the Office
6

Skills For Coordinator Service Resume

  • Receiving and handling inbound calls from Prospective providers and handling or routing those calls per internal policies
  • A Bilingual individual with English/Spanishspeaking and reading/writing is required for this role
  • Placing outbound calls and sending emails to prospective Providers as part of targeted sourcing campaigns
  • Responsible for the monthly review of reports, tracking of results and engaging with service line management to encourage action
  • Maintains daily record of work activities completing daily service progress notes and billing forms per Company and government standards
  • Basic knowledge of Microsoft Excel (i.e. mail merge, sorting/filtering, formulas)
  • Maintain a working knowledge of institutional policy and train others according to that policy
  • Attain familiarity with product functionality as a means to assist customers with licensing audits and purchasing decisions
7

Skills For Construction Service Coordinator Resume

  • Assist with A/R Collections of outstanding invoices in a professional manner involving outside attorneys when necessary
  • Utilize technology provided including accounting software, outlook email, and other resources
  • Possess the thorough understanding of persons served rights, an understanding mental health legal processes
  • Documenting customer interactions using web-based software tools and ensure end-to-end support. Other activities as assigned by leadership
  • We are currently seeking Field Service Coordinators on Hilo, HI
  • Prolonged sitting and terminal
  • Wears all PPE including company provided uniform
8

Skills For Provider Service Coordinator Resume

  • Works assigned shift with occasional overtime (if customer requirements providing 24 hour / 7 day week coverage)
  • Maintain stationery supplies (marketing material, paper, envelopes, etc.)
  • Offers support and models service behaviors for management and staff. Collaborates and supports troubleshooting and resolution of issues
  • Work Order Scheduling Software
  • World Class continuing education
  • On-going service delivery and service support in order to meet agreed customer requirements
  • Assessment of the impact of new services or changes to existing services
  • Collate required data and reports for analysis and facilitate service & performance monitoring
  • Maintains an understanding of all payer sources and impact on revenue. Investigates, verifies, and documents coverage for all payer sources
9

Skills For Member Service Coordinator Resume

  • Proficient in Microsoft Office including – Outlook, Word, Excel etc
  • Perform electronic billing for accounts that require it
  • Travel within Stafford or King George County is required
  • Proficient in Diamond and Crystal Reporting
  • Works with 3rd party vendors, remote users and communicates with customers including, at times, top level executives
  • Coordinate International shipments & Cross docking deployment
10

Skills For Home Service Coordinator Resume

  • Process Trade Asset Retirement/Scrap utilizing the ADAR Approval process
  • Education related to science, qualify, manufacturing, business administration, project management
  • Administer the collection and compilation of work order information for billing
  • Proficient in helping create cost proposals for maintenance and construction projects
  • Sign off on the payroll, working with HR to make sure all employee's worked hours are accurate

List of Typical Responsibilities For a Coordinator, Service Resume

1

Responsibilities For Installation / Service Coordinator Resume

  • Progressive leadership experience effectively supervising and coaching technical personnel, as
  • Experience leading teams (for example, tech lead or experience coordinating teams and/or managing workloads)
  • 6 months of customer service experience, previous health care experience required
  • Executing production, quality and/or marketing experience or touch points
  • AFinancial experience including invoicing, time keeping, purchase orders and related issues ideal
  • Experience working with workflow ticketing systems or in building software workflows desired
  • Develop a strong understanding of projects impacting service areas and ensure service impact is minimized and agreed to with all parties
2

Responsibilities For IT Service Coordinator Resume

  • Previous experience in dealing with sub-contractors and supply chain
  • Create, assign, and escalate service tickets according to priority level and customer service needs
  • Experience dealing with contract manufacturers
  • Experience working in a
  • Experience in SAP and other software programs
  • Strong customer focus; ability to quickly understand the customer’s needs and expectations
  • Good ability to organize
3

Responsibilities For Ltss Service Coordinator Resume

  • Post goods receipt transactions in SAP from Vendors & Nestle Affiliates
  • Experience within a cosmetics/personal care company
  • Provide good customer service to ensure that requests for information are provide to avoid customer escalations
  • Prioritises own workload to ensure that deadlines and customer requirements are met
  • Support communications for high priority incidents and changes
  • Experience from Manufacturing, Contract Manufacturer, Raw Material Supplier
4

Responsibilities For Service Coordinator Manager Resume

  • Collects, inputs, validates and reconciles project costs data in system application to completed work order
  • Experience in field and operations
  • Effective monitoring and daily control of labor and food costs
  • Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience
  • Experience in an oilfield operations environment
5

Responsibilities For Area Service Coordinator Resume

  • Two years of related field experience
  • One year of community and/or mental health experience with children and families
  • Experience with the Software Development or production support
  • Relevant experience in physical security or security technology
  • Receiving, Processing, Entering PO’s into reports and following through delivery to client
  • Coordinating, scheduling, and tracking network communication upgrades
  • Evaluating products and working on Marketing Collateral and tools, etc
  • Connecting to a database or application using ODBC
  • Willing to work variable shifts including evenings, weekends and public holidays
6

Responsibilities For Coordinator Service Resume

  • Preparing quotations for installations, repairs and upgrades
  • Understanding of asset management information system
  • Scheduling and Coordination of Maintenance Technician Team
  • Understanding of National Account Processes
  • Ordering spare parts
  • Responsible for communicating directly with internal and external customers regarding scheduling, updates, and follow-up
  • Lead the planning and implementation of FSN’s and FCO’s accelerating remote implementation where applicable
  • Monitor all incoming emails, received via client inbox, pertaining to employee, carrier and/or client issues
7

Responsibilities For Construction Service Coordinator Resume

  • Utilize and train new Field Techs on scheduling and work order software which ties into billing
  • Maintains physician scheduling for various sections and coordinates with EPIC and provider scheduling systems
  • Help with new hire mentoring/training and serve as Mentor as applicable
  • Lead and develop your team, responsible for recruitment, induction and on-going training of team members
  • Lead the team operationally and continue to evolve a pro-active sales culture through training and coaching
  • Assess incoming phone calls, emails, ticket submissions for needed information before assigning
  • Record all service work in ConnectWise PSA ticketing system and enter time against customer billing records
8

Responsibilities For Provider Service Coordinator Resume

  • Train new employees/arrange training for existing employees on new systems and/or procedures
  • Create and maintain a ticketing system including the process to monitor and address corporate security repairs efficiently
  • Provides exceptional customer service while troubleshooting and scheduling customer visits
  • Coordinates completion and proper filing of necessary building permits
  • Advise customers undergoing acquisition/divesture with respect to impact to an existing renewal contract
  • Schedule service appointments by service advisor using Xtime scheduling system
  • Passion for building communities and connecting individuals
  • Negotiate pricing with service partners for contracted services maintaining expect margins
  • Obtain pricing from service partners during RFP process
9

Responsibilities For Member Service Coordinator Resume

  • Working in direct patient care setting
  • Timely reporting to work and putting in full day’s effort
  • In planning/coordinating Field Service Engineers within the UK and Ireland
  • Develop and revise group travel itineraries for large group travel, including project reviews, training and management visits
  • Advanced user of Microsoft products including advanced Excel and Powerpoint
  • Ideally familiar with SAP reporting suite (BW, BRRS)
  • Coordinate coffee and vending services, copy room supplies, first aid, and other services as directed
  • Coordinate services with Property Management Company including the Fitness Center and other amenities
10

Responsibilities For Home Service Coordinator Resume

  • Monitor critical functions of the equipment’s in the IB and environmental conditions including RSN and True reachability
  • Establish rapport with the Customer and develop a professional working relationship
  • Liaise with other departments to bring queries to a satisfactory conclusion
  • Support Maple Launch Requirements with respect to shipping
  • Print STO’s & deliveries for processing by Warehouse team
  • Education related to science, quality, manufacturing, business administration, project management
  • Answers phone calls from end users experiencing IT related issues
  • Identifies and records incidents in a clear and concise manner enabling the issue to be communicated properly

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