Consumer Representative Resume Sample
Mayra Rau
650 Sonya Junctions,
Chicago,
IL
+1 (555) 943 5903
Work Experience
Consumer Affairs Representative
05/2016
-
PRESENT
Houston, TX
- Light
- Two year’s customer service experience OR sales experience required
- Answer consumer phone calls, letters, and emails in a timely and courteous manner
- Evaluate each situation and make the proper judgment on how to respond to phone calls, letters, and emails
- Work closely with Legal, Regulatory and Corporate Communications to generate quick responses to ad hoc consumer inquires
- Record each and every interaction with consumers and document all internal activities to resolve consumer issues
- Categorize and report out issues for review
- Answer sales force phone calls and emails about product quality in a timely and courteous manner
- Inform the Product Quality Team about potential issues.Work closely with the Product Quality Team to ensure that product issues are tested
Consumer Representative Trainee
11/2012
-
11/2015
Boston, MA
- Record each and every interaction with sales force and ensure identified issues are resolved in a timely manner and communicated back to the sales force with a plan of action
- Generate reports on reoccurring issues and help identify potential quality issues with our Product Quality Team
- Send weekly log of all issues recorded to the Product Quality Team
- Conduct weekly meetings with the Product Quality Team reviewing current issues and next steps
- Setup and conduct taste and odor testing of suspect product received
- Process invoices for shipping costs and testing costs related to product retrieval/testing
- Perform other projects for the supply chain team as needed
- Enter sample requests for wine from our sales team into JDE and ensure product is shipped on time
- Research, resolve and respond to inquiries and correspondence via telephone, written communication and/or in person
MVP Consumer Representative
03/2010
-
08/2012
New York, NY
- Highly self-motivated and directed with the ability to prioritize and execute task
- Have strong attention to detail and accuracy
- Demonstrated ability to listen and dictate proficiently to accurately document consumer feedback
- Have strong listening skills and problem solving ability
- Function in a team environment and embrace change
- Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, percent’s, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Lead like an owner
- Answers consumer questions through phone calls and email regarding product characteristics, ingredients, function etc
Education
Kent State University - Ashtabula Campus
2005 - 2010
Engineer's Degree in Communications
Professional Skills
- Demonstrates excellent verbal and written communication, computer skills, and data entry skills
- Strong financial skills and experience in creating new business opportunities
- Excellent computer skills and experience in a Windows environment
- Excellent written and verbal skills as well as a calm telephone manner
- Excellent communication and presentation skills in perfectly fluent English are essential
- Outstanding time keeping and organisational skills
- Good typing and data entry skills, basic computer knowledge and the ability to navigate between multiple browser windows
How to write Consumer Representative Resume
Consumer Representative role is responsible for training, crm, shipping, credit, payroll, research, assembly, travel, software, english.
To write great resume for consumer representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Consumer Representative Resume
The section contact information is important in your consumer representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Consumer Representative Resume
The section work experience is an essential part of your consumer representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous consumer representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular consumer representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Consumer Representative resume experience can include:
- Documents all consumer complaints (Regular and Serious/Adverse Events), initiating information for Quality Control to investigate in a timely manner, and maintaining consumer relationship until closed
- Excellent organizational and time management skills Familiarity with a CRM system, preferably Oracle RightNow
- Experience in direct sales to global customers in a recognized technology industry, furniture or architectural related field
- Proven over achievement with responsibility for a multimillion dollar quota
- Demonstrated business maturity and etiquette
- Be experienced in mediation and conflict resolution techniques
Education on a Consumer Representative Resume
Make sure to make education a priority on your consumer representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your consumer representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Consumer Representative Resume
When listing skills on your consumer representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical consumer representative skills:
- Be skilled in managing/directing conversation to positive outcome for both people and Company
- Have experience working in a contact centre environment (desirable)
- Experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint
- Experience in an inbound or outbound call center
- Experience in consumer affairs or customer service in a business related environment
- Have an ability to relate and personalise responses for each consumer experience
List of Typical Experience For a Consumer Representative Resume
1
Experience For Consumer Affairs Representative Resume
- Researches chargebacks and prevents order fraud
- Key part of our Fraud investigation team
- Involved with Direct to Consumer Sales (back office, investigation, trends)
- Detail oriented and exceptionally thorough
- Communicate and coordinate with the team and other internal departments to facilitate accurate and timely resolutions to customer issues
2
Experience For Consumer Warranty Service Representative Resume
- Receive, listen to and respond to inbound calls from CenturyLink residential customers as well potential new cusotmers
- Advise, consult, multi-task, and problem solve with your customer, which includes complaints and general calls in regards to service, billing, payment and other service related issues
- Dependable and self-sufficient
- Group Personal Pension
- Group Life Assurance
List of Typical Skills For a Consumer Representative Resume
1
Skills For Consumer Affairs Representative Resume
- Ensure a quality experience by providing friendly, professional service
- Experience in an in-bound call center environment
- Creating, presenting, and elevating business issue discovered through consumer and retailer feedback
- Handling both initial and escalated consumer communications without jeopardizing the company's reputation
- Creating SOP’s and new work flows for the integration of global commercial issues
- An ever changing, challenging, and rewarding sales environment
- Answer inbound calls quickly using a high level of etiquette and professionalism ensuring customer satisfaction while remaining PCI compliant
- Provide monthly feedback to upper management regarding incoming consumer contacts and provide recommendations on how to improve moving forward
2
Skills For Consumer Warranty Service Representative Resume
- Comfortable conversing and or presenting to senior executive management and large audiences
- Resolve consumer product related issues using a consultative approach
- Proficient in utilizing multiple computer applications and databases
- To be a self-starter and independent work ethic, as well as being a team player
- Be able to apply Standard Operating Principles
- Have understanding of consumer service practices & local requirements (ACL)
3
Skills For Consumer Representative Trainee Resume
- Represent the organization daily though customer contact and relationship-building.
- Receive and handle both initial and escalated consumer communications without jeopardising the company’s reputation
- Inform customer of unit prices, shipping date, inventory availability, anticipated delays, and any additional information needed by customer
- Accurately enter orders into Oracle, verifying that customer purchase orders match Oracle order & communicate any variances to customer
- Prepares any required documentation and obtains necessary information through skip tracing efforts to assist in the recovery of the bank’s collateral
- Primary decision maker for Fraud criteria regarding D2C sales
4
Skills For MVP Consumer Representative Resume
- Function comfortably in a performance-based environment with calls that are monitored, recorded and assessed
- Meet/exceed the daily, weekly and monthly key performance indicator goals
- Excellent customer service skills, active listener with the ability to pay attention to detail and willingness to multi-task in a fast-paced and changing environment
- Handle Consumer interactions in a timely, accurate and professional fashion
- Provide QA Alerts for Food Safety issues to QA Manager, Corp Lab and production locations to ensure root cause investigations or evaluations
- Maintain and provide Wilke reports as needed to help trouble-shoot complaint issues
5
Skills For Consumer Loyalty Representative Resume
- Coordinate Product Retrieval and follow up outbound calls to ensure timely investigations or evaluations
- Process Weekly Reimbursement Checks and ensure proper letter is inserted for each case
- Strive to maintain a 100% Tier 1 Quality Goal
- Take the initiative to obtain and consistently upgrade product knowledge
- Respond to consumer & customer inquiries on the telephone, through email and white mail
- Communicate QA test and evaluation results to consumer or customers
- Identify process improvement opportunities and recommend solutions to improve contact handling procedures to help program efficiency while ensuring consumer satisfaction
- Attention to detail to ensure accuracy, appropriate response and consumer satisfaction
6
Skills For Consumer Tech Representative Resume
- Utilize technology to create and retain consumer data and records. Ensure all relative data, emails, photos, and forms are attached to the individual complaint in Wilke
- Continually update job and industry knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organization such as Society of Consumer Affairs Professional (SOCAP)
- To assist with implementation and support of any online marketing initiatives
- Establish and develop positive relationships with customers and co-workers
- To maintain a comprehensive knowledge of our shoes at all times
- Assist with consumer inquiries received via phone, email, live chat, mail, fax and social media in a high-volume environment
7
Skills For Consumer Direct Representative Resume
- Access internal company systems to extract data pertinent to consumer concerns and follow-up with the consumer accordingly
- Utilize Customer Service and web technologies to increase consumer satisfaction
- 25 days holiday (incl. public holidays)
- Meet and exceed monthly sales quota
- The ability to respond to queries and complete tasks in a timely manner
8
Skills For Consumer Category Management Representative Resume
- The ability to maintain a comprehensive knowledge of our product at all times
- Fluency in Spanish a plusType or Copy/Paste Requirements here
- Perform your role in compliance with Australian Privacy Principles and Consumer Law
- Be proficient across the Microsoft Office suite
- An enthusiastic, problem solver, that is tactful and calm under pressure
- Work from your home office
9
Skills For Autodesk Consumer Group Furniture Industry Account Representative Resume
- Consistently maintain sales opportunity and customer status information in Autodesk’s customer relationship management (CRM) system
- Work in fast paced, highly matrixed and entrepreneurial "start-up" environment
- Read and interpret documents such as owner’s manuals for operation, assembly and basic safety procedures associated with MTD’s various outdoor power equipment products
- Calls beyond the prescribed empowerment levels of Supplier’s CSRs or which are beyond the CSR’s skill or training are referred to as an Escalated Call
- CSR’s are required to create a Case Record in the CSC Agent Workbench Case Management System and document the initial contact and all pertinent information prior to escalating the call. These calls are then routed to one of three groups at the CSC operation depending on the issue. The groups and escalation types are as follows
- Handling both initial and escalated consumer communications without jeopardising the company’s reputation
- Develop customised communications for both internal and external contacts
10
Skills For E-S Consumer Representative A Resume
- Answer and handle customer phone calls, faxes and emails to ensure customer requests are processed
- Develop customized communications for both internal and external contacts
- Communicate directly with customers via phone, e-mail, ticket tracking, fax or mail to identify and resolve a wide variety of issues and inquiries regarding Allegion products
- Continues education regarding current products, new items, line extensions, formulation changes etc
- Represent the organization daily though customer contact and rapport
List of Typical Responsibilities For a Consumer Representative Resume
1
Responsibilities For Consumer Affairs Representative Resume
- Monitor order and return flow
- Create RAs for approved consumer returns and exchanges
- Process credits and exchanges for returns to SKECHERS.com
- Assist customers with their SKECHERS Elite membership accounts
- Collaborate with SKECHERS Store Managers and District Managers to resolve consumer concerns in-store
- Research and troubleshoot technical issues as needed
- Utilize Oracle RightNow CRM tool to monitor consumer contacts
- Utilize FreshDesk CRM tool to monitor consumer contacts
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