Concession Manager Resume Sample
Sallie Sanford
97356 Taurean Passage,
Phoenix,
AZ
+1 (555) 446 3161
Work Experience
Concession Manager
12/2017
-
PRESENT
Dallas, TX
- Work with the management team to define customer service standards and employee competence to optimise and sustain sales performance, profitability and offering a luxury customer service experience
- Seek and continuously develop knowledge and information about competitor activity, pricing and tactics and communicate this to relevant departments in the company
- Engage, develop and maintains key relationships with the core luxury consumer
- Exceptionally sales, results and KPI driven
- Being a team leader, acting as an ambassador of The Kooples, driving business and demonstrating an active overall presence on the selling floor
- Ensure client services meet and exceed expectations, always willing to go the extra mile in order to provide superior customer service
- Ensure that the sales floor is supervised and staffing levels reflect business patterns
- Execution of daily, weekly and monthly store operations and floor management
Assistant Concession Manager, Menswear
06/2014
-
08/2017
New York, NY
- Using your commercial acumen ensures all operational and administrative systems are maximised
- Proven performance within a store management role
- Experience of managing Disciplinary and Grievance Procedures
- Demonstrate excellent leadership and people management skills. Proven ability to network, recruit, train, develop and assess talent
- Demonstrate sound commercial and brand awareness
- Proven ability to drive and maintain exceptional customer service standards
- Give iconic customer service in line with the Burberry Experience programme at all times and to lead Sales Associates to deliver this same level of service
Menswear Concession Manager
08/2010
-
12/2013
New York, NY
- Be perceptive to customers’ needs and, using product knowledge advice on fabrics, colours and sizes
- Effectively demonstrate the selling points of the merchandise, offer professional advice and assist with the fitting of garments
- Introduce add-on sales and demonstrate an ability to up-sell
- Deal effectively with customer complaints
- Know store sales targets and sales information on a daily and weekly basis
- Build up a personal customer book by building relationships with customers through a 1-2-1 personal shopper style approach to sales
- Use your expertise to define customer service standards and employee competence to optimise and sustain sales performance, profitability and offering a luxury customer service experience
- To proactively support the Wholesale Key Account Managers in the delivery of the wholesale strategic plan which delivers SuperGroup’s business objectives
- To achieve the Concession’s sales targets by maximising profits, minimising costs and managing budgets
Education
Buena Vista University - Mason City Campus
2005 - 2010
Mba's Degree in Management
Professional Skills
- Strong leadership, communication and motivational skills
- Previous experience of a similar role where they have managed a team and been required to prioritise and multi-task various and competing demands
- Language skills would be advantageous,
- Exceptionally sales, results and KPI driven: creatively and effectively utilizing all tools including Cegid to maximize business trends and client retention
- Experience working for a luxury brand or in a luxury environment
- To be organised with a strong sense of analysis and decision-making, especially in a fast-paced environment
- O Existing assistant, concession or senior sales experience essential
How to write Concession Manager Resume
Concession Manager role is responsible for travel, payroll, procurement, database, training, finance, retail, events, health, planning.
To write great resume for concession manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Concession Manager Resume
The section contact information is important in your concession manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Concession Manager Resume
The section work experience is an essential part of your concession manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous concession manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular concession manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Concession Manager resume experience can include:
- Analyse concession performance, reviewing sales info. & KPI’s to maximise business opportunities through an effective coaching
- Computer literate, including excellent knowledge of Microsoft packages (Word & Excel)
- Experience in Extra Care and Retirement Housing
- Demonstrable experience in Housing Management, Tenancy Services and Facilities Management
- Flexibility; adapt to changing priorities and retain focus and perspective; support and guide team to adapt and manage change positively
- Have excellent product knowledge and drive the same standard across the store team
Education on a Concession Manager Resume
Make sure to make education a priority on your concession manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your concession manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Concession Manager Resume
When listing skills on your concession manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical concession manager skills:
- Monitor, coach and provide feedback to the store team to deliver excellent customer experience
- Giving advice on the Volcom products, offering suggestions and ideas to help the shopping experience
- Maintaining an excellent presentation of products well merchandised and visual merchandising
- Existing assistant, concession or senior sales experience essential
- Changing rooms and goods in rota
- Maintain a luxury environment, ensuring excellent execution1 and maintenance of Visual Merchandising guidelines across the store
List of Typical Experience For a Concession Manager Resume
1
Experience For Assistant Concession Manager, Menswear Resume
- Demonstrate thorough knowledge of the luxury retail market and current fashion trends; show passion in visiting competitive brands’ stores and studying their collections
- Manage payroll effectively
- Introducing and highlighting the collection, ensuring the Merchandising policy is enforced
- Welcoming and accompanying customers during the sales process
- Developing and maintaining relationship with hotels, …
- Developing customer relationship management (CRM), handling disputes
2
Experience For Uo-concession Manager Resume
- Increasing the store’s turnover
- Preparing deliveries and transfers between stores, in coordination with stockists
- Managing repairs and alterations
- Involvement in the store’s commercial development and its follow-up reporting, procedures, cash management, assisting with sales
- Uphold and communicate the company culture and bring to life Burberry’s core values – Protect, Explore, Inspire
- Follow up and monitoring staff individual performance (Personal Achievement)
3
Experience For Menswear Concession Manager Resume
- Relationship with Buying Office
- Team management: involvement in the recruitment process and staff appraisals, regulars briefings, product training, uniform management
- Relationship with Finance department
- Nurture customer relationships
- Effectively manage all people related matters in a timely and appropriate manner e.g. resourcing, induction, employee relations (e.g. investigation, disciplinary) etc. including giving constructive feedback and effectively managing difficult conversations. Liaise and co-ordinate with the host-store to promptly book and progress store approvals and inductions
List of Typical Skills For a Concession Manager Resume
1
Skills For Assistant Concession Manager, Menswear Resume
- Effectively manage poor performance
- Uphold Company standards and act as strong leader to the team
- Experience within the beauty environment desirable
- Liaising with client, contractors, directors, advisers and other stakeholders to monitor and manage Housing Management and FM contracts
- Understanding of Landlord, Housing Management and FM interfaces
- Understanding of Safeguarding and Adult protection
- Attending monthly client liaison meetings
- Understanding of and review tenancy audits
2
Skills For Uo-concession Manager Resume
- Showing Volcom products in concession area
- To attend product training and any subsequent refreshing training offered
- Develop all team members to support succession planning for the future growth of the business
- Manage all aspects of people development (Performance Appraisals, Individual Development Plans, Coaching and Disciplinary actions) for a productive and successful workforce
- Inspire the team to embody the UO culture and brand whilst working in a remote, concession environment
3
Skills For Menswear Concession Manager Resume
- To be responsible for visual merchandising and guidelines given by the head office
- Flexibility in working arrangements
- Achieve high standards of visual merchandising and stock presentation
- Maintain close working relationships with host store
- Calculate monthly Housing Management and FM payments and deductions
- Identification and closing out of any latent defects
- Business ownership; accountable for forward planning, overall store operations and performance, and concession team
- Demonstrate an in-depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features or properties i.e. selling points, users etc
- Recruit and identify potential development areas within the team’s performance to coach and grow individual skill base and increase retention
4
Skills For Concession Manager, House of Fraser Oxford St Resume
- Experience in ready-to-wear
- Support and deliver in store training to develop the team and meet the needs of the business
- Develop and optimise maximum results for the store
- Monitor daily and weekly sales levels
- To manage and develop the sales team
- Stock management in stores and follow-up on replenishment requests
5
Skills For Concession Manager, Selfridges Resume
- Travel within reasonable distance if required
- Deliver an exceptional level of customer service
- Lead and motivate a team to achieve targets
- Use a commercial focus to drive sales
- To adhere to all Concession store’s business standards, policies and procedures
- Proficient in planning and forecasting daily, weekly and monthly goals in order to meet and exceed sales targets. Ability to communicate business needs and trends
- Exceptionally sales, results and KPI driven: creatively and effectively utilizing all tools including B-Connected & Cegid to maximize business trends and client retention
- Responsible for delivering and building a strong Clientele Database to ensure client services meet and exceed expectations in providing superior customer service
6
Skills For Selfridges Concession Manager Resume
- Build strong relationships with outside partners to collaborate and optimize business performance
- Senior retail management experience – preferably for a luxury retailer
- Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours
- Monitor supervision of sales floor and staffing levels to reflect current and coming business patterns
- Trusted key holder responsible for closing/opening
- Oversee the store’s day-to-day operations: ensuring facility maintenance, presentation and organization
7
Skills For Concession Manager / Supervisor Resume
- Train and encourage the team to build customer loyalty and retention via proper utilization of all company resources
- Encompasses business capacity to lead walk through and store visits
- General Microsoft Office environment knowledge
- Fully responsible for all store operations and administration
- Ensure that opportunities for improvement and/or any issues or concerns are communicated to the UK Retail Manager regularly and in sufficient detail
- Ensure that all operations are carried out in an efficient, safe and economic manner, with a view to the protection of the company’s interests, client satisfaction and repeat business
- Stock management (replenishment, deliveries, secure tagging…)
- Lead, inspire and manage a high performing, positive store team
8
Skills For Concession Manager Resume
- Be on the shop floor
- Retain and develop talent
- Establish and embed customer focused behaviours across the store team
- Build and cultivate long term customer relationships and lead the team to do the same
- Build and maintain familiarity with the local external environment; customers, competitors and talent
- Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
- Drive operational excellence across all areas of the store
- Ensure compliance with all corporate standards, policies and initiatives
- Drive and achieve concession sales, KPI’s and profit and commercial targets
9
Skills For Assistant Concession Manager, Menswear Resume
- Have a full knowledge of P&L reports to potentialise profitability
- Create loss prevention actions plans
- Ensure process and systems in the concession are implemented and regularly review
- Understand and oversee Allocations and Nominations process for vacancies
- Review the resource levels for current live projects, ensuring it is sufficient to carry out operations. Identify recruitment requirements and obtain necessary resources as appropriate
- Ensure that the Health, Safety & Sustainability, Quality Assurance, BMS and Management procedures are implemented. Periodically audit the systems and ensure that any identified non-conformances are closed out
- Prioritise key tasks
- Knowledge of complex contract arrangements
- Continually identify opportunities to drive and maximise sales and profitability; and improve business performance. Achieve (and aim to exceed) targeted key performance indicators [KPI’s] e.g. sales, footfall, conversion, UTP, ATV, stockloss, mystery customer shop, budgets/costs etc
10
Skills For Uo-concession Manager Resume
- Lead the concession team to deliver exceptional REISS customer experience; providing a genuine and personalised service, which engages the customer, builds trust and loyalty, and adds value to the business. Collate customer information and profiles to assist personalised communication and effective management of customer relationships
- Lead and motivate the concession team; communicate clear vision purpose and focus; create a positive in-store culture, and encourage team engagement
- Establish and maintain positive working relationships and networks with key internal stakeholders and departments; and external stakeholders, particularly management of the host-store and other concessions
- Monitor and analyse tools resources and information to aid commercial decision making e.g. reports, market and industry information; internal communications, other relevant information etc
- Proactively plan store talent: create and maintain active store succession plan; proactive recruitment activity; and team member development; liaise with Area Manager and REISS Store Managers within the market to build area wide talent plan
- Team Development: conduct regular performance reviews and probation reviews; identify training needs and opportunities for individual team members and team development. Self-development: identify own development needs and seek opportunities to learn, set objectives that challenge stretch and develop
- Communicate effectively at all levels, using appropriate medium, tone and language for delivery of messages to target audience
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