Cloud Service Resume Sample

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Ernestina Hoeger
1785 Harvey Prairie,  Philadelphia,  PA
+1 (555) 369 5727

Work Experience

Cloud Service Delivery Manager
05/2018 - PRESENT
Houston, TX
  • Contribute strongly to the project manager’s community
  • Strong in project management for IT industry for the APAC region
  • In-depth knowledge of IT segment offer and solutions
  • The Cloud SDM plays a vital role in creating long-term healthy shared services. Align internal business relationship and act as the bridge between the business units and delivery teams
  • Strong automation development skills. Needs to be proficient in one or more automation languages [i.e. Ansible, Cloud Formations, Chef, Puppet, Terraform]
  • Hands-on experience with at least one of industry cloud offerings: AWS, Azure and GCP
  • Deep understanding of and exposure to native cloud application architecture; including the operational trade-offs of various designs
Cloud Service Engineer
06/2011 - 01/2018
San Francisco, CA
  • Profound understanding of cloud component architecture: Microservices, Containers, XaaS, Storage, Security, LogaaS and DBaaS (NOSQL, OLTP, Analytics)
  • Experience designing production environments that span applications, systems and network
  • Experience in operating cloud native service at enterprise scale
  • Deep understanding operational architecture practices in cloud deployments
  • Knowledge of DevOps practices, processes, tools and culture
  • Agile-experienced; Scrum certification; experience leading cross-functional Scrum teams
  • Experience in multi-tier traditional application architectures
  • Experience in service decomposition and micro services
Cloud Service Delivery Management Consultant
05/2005 - 12/2010
Los Angeles, CA
  • Deep understanding of MaaS, NFV, SDN and other IaaS concepts
  • Working experience in Containers
  • Deep understanding of CI/CD tools and agile development methodology
  • Bring structure to problems effectively and work towards practical solutions
  • Lead multiple engagements with various teams
  • Exposure to large-scale services, managed services or information technology operations with industry leading players is desirable
  • Working knowledge of CloudHealth or similar cloud cost management tool is desirable
  • Demonstrated track record of delivering multiple high quality services to medium to large sized accounts


University of the People
2001 - 2005
Bachelor's Degree in Computer Science

Professional Skills

  • Excellent oral and written communications skills, including executive presentation skills
  • Having good communication and presentation skill, analytical and logical skills
  • Competitive salary depending on skills, experience and qualifications
  • Strong organizational, task, and project management skills
  • Consulting skills - able to communicate ideas, design solutions, and market them across the company
  • Senior, successful sales/market development professional with strong 15+ years' experience in solution development and selling to top global F500 customers
  • Team player with exceptional listening skills

How to write Cloud Service Resume

Cloud Service role is responsible for automation, software, consulting, design, languages, analytical, communications, english, technology, cloud.
To write great resume for cloud service job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Cloud Service Resume

The section contact information is important in your cloud service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Cloud Service Resume

The section work experience is an essential part of your cloud service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous cloud service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular cloud service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Cloud Service resume experience can include:

  • Experience in Software Development with proven technical and development process skills
  • Strong strategic skills – able to link trends, gaps, and opportunity together to maximize Intel’s sales growth
  • Experience managing customer experience in data center infrastructure engagements
  • Experience with managing customer experience in data center infrastructure engagements
  • Position Oracle appropriately and effectively with clients considering Oracle Cloud Service solutions
  • Quickly and effectively gather client’s business requirements to design solution

Education on a Cloud Service Resume

Make sure to make education a priority on your cloud service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your cloud service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Cloud Service Resume

When listing skills on your cloud service resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical cloud service skills:

  • Strong technical skills in Open Source and cloud technologies, such as OpenStack, and experience building or using IT Automation tools
  • Good communication skills and result driven oriented
  • Manage engagement of new requirements into the platform, supporting the Head of engineering with effective prioritisation and new feature requests
  • Deep understanding in one or multiple Industries with good client coverage and mega-deal experience
  • Prior experience in delivering cloud software
  • Experience managing large scale platforms/services, cloud platforms experience is desirable

List of Typical Experience For a Cloud Service Resume


Experience For Cloud Service Delivery Manager Resume

  • Excellent communication and collaboration skills; comfortable as a leader or player
  • Excellent project team management skills who can manage people and tasks
  • Effectively manages support SLA and compliance for customer’s incidents
  • Solid experience in frond-end development libraries (jQuery/ExtJS/Bootstrap/ReactJS/VueJS/Angular2.0/Cordova) or other common Web development technology
  • Experience with service platforms, migrations, integration and consolidation projects
  • Infrastructure engineering with experience on Linux, x86 hardware, networking (DNS, Routing, Switching) and storage technologies

Experience For Cloud Service Engineer Resume

  • Work with client teams to create runbooks and manage processes to delivery successful on-boarding experiences
  • Partner with engineering teams to improve service experience, MTTR, service availability, and resilience
  • Strong understanding of technical services lifecycle
  • Experience of managing outsourced or offshore supplier groups
  • Experience in building Cloud service
  • Experience in building Enterprise scale software

Experience For Cloud Service Center Resume

  • Ideally experience working with “Infrastructure as Code” technologies such as Terraform, Ansible, Chef, etc
  • Educate the customer on the most effective and efficient way to use Oracle processes, products, tools, systems, interfaces and procedures
  • Experience in REST API, JSON,, OSGi
  • Experience in one of the development areas: Frontend, Backend or HANA
  • Knowledge and work experience of development of a cloud business solution
  • Able to identify, qualify, and prioritize opportunities through account team and customer interactions
  • Practical experience in either service development at SAP or in software development in at least one common programming language, such as Java or HTML

Experience For Cloud Service Manager Resume

  • Form strong relationships with key client contacts at all levels to provide consultative selling and customer success
  • Experience in delivering PLM, SLM & IOT implementation projects
  • Strong knowledge about SAP Cloud solutions: SAP Cloud Platform, Hybris C4C, Hybris Commerce, SAP SuccessFactors, SAP Concur, SAP Ariba, etc
  • Experience and knowledge of the Tier 2 Cloud market
  • Experience in software engineering across a broad range of technologies and platforms

Experience For Cloud & Service Provider Territory Manager Resume

  • Experience of continuous integration and deployment
  • Experience with container technologies (Docker, Kubernetes, Mesosphere, Quay)
  • Have experience on mobile application development and publish (both on Android and iOS platform)
  • At least two years experience in an operations team leadership position
  • Experience in software development or IT organizations
  • Overall IT experience, leadership in team management and service delivery
  • Experience with Technical Services, Professional Services or Product Management
  • Demonstrated Agile methodologies in a DevOps environment
  • Highly motivated, proactive, strong eye for details, persistent and consistent

Experience For Cloud Service Delivery Management Consultant Resume

  • Ongoing coaching and training of development teams in the use of the templated services to meet application requirements
  • Understanding in detail the products and services available across multiple cloud service providers
  • Collaborating with other CSC region’s support team and SAP Cloud Support team
  • Ensuring customer business context is known and taken into account
  • Define key buyers and influencers within Vertical and develop compelling messaging showcasing Juniper’s entire portfolio
  • Contribute to the Onboarding, training and mentoring of new Cloud Service Delivery Managers
  • Lead operations planning, the development of service improvements, and contingency plans including BC/DR
  • Build and lead the cost model for the cloud services; including optimizing the configuration for cost
  • Assist CBO in identifying and mitigating risks with technology

Experience For Cloud Service Development Engineer Resume

  • Support BA for building and executing their solution plans
  • Extremely adept at using ITIL v3 to inform and guide service lifecycle design and management without requiring the customer to understand it
  • Comfortable with traveling for over 50% 0f total working hours
  • As part of the Cloud Ops Engineering leadership team, help the company’s transformation to cloud
  • Outside the box thinking and desire to make a difference
  • Main CSO point of contact for interacting with auditors from outside the business unit, both internal Gemalto auditors and external auditors

Experience For Cloud Service Operations Manager Resume

  • Certification in Microsoft and/or competing Cloud Technologies
  • Azure Core Platform: Compute, Storage, Networking
  • Work with CxO and VP levels to align statement-of-work to meeting business goals and timelines
  • Manage the setup and ongoing delivery of quality technical services
  • Manage the transition phase of transferring the functional, technical and procedural knowledge to maintenance and support organization
  • Provide visibility for costs of cloud efforts, including recommendation for cost and capacity management
  • Identify alignment of existing cloud portfolio to standards and services
  • Actively participate with Capgemini’s engineering team on automation / simplification of processes to help drive efficiencies into the accounts
  • Identify alignment of existing portfolio to standards and services

Experience For Head of IT & Cloud Service Delivery, Rnea Resume

  • Monitor incident management queue for service interruptions impacting assigned customers
  • Research oriented and innovative to real world problem solving
  • Assist BA doing pre-sales engagement such as solution proposal, POC, etc
  • Create user-friendly interface using HTML + CSS + JavaScript
  • Understand business requirements and turn into high quality technical designs with scalability and flexibility as well as implementing the design
  • Understand the applications the team is building and able to engage in technical discussions and presentation with other teams and parties
  • Responsible for the development, testing and delivery of usable software in tight collaboration with the customer and the team
  • Expertise in building applications and/or products on SAP Cloud Platform
  • Expertise in building cloud or hybrid integration scenarios on HCI and/or PI

Experience For Cloud Service Reliability Engineer Resume

  • Support the respective delivery units in creating a solution proposal
  • Ensure that the critical operating tasks are planned and executed on time
  • Ensure that service delivery is conducted according to the agreed internal standards
  • Responsible for the Account operations, service processes usage, capacity planning & business backlog within the Tower, scope & evolution requests
  • Exceptional attention to detail given the criticality of the services being provisioned
  • Techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services
  • Critical Thinking - Develop solutions through analysis, intuition and application of sound judgement
  • Deep understanding on UX design, Chart Presentation

List of Typical Skills For a Cloud Service Resume


Skills For Cloud Service Delivery Manager Resume

  • Proven professional and technical industry experience
  • Prior experience with SaaS, PaaS applications
  • Exceptional written and verbal communication skills in Mandarin and fluent in English
  • Proven experience in scrum, project and programme management
  • Infrastructure engineering with experience on Linux, x86 hardware, networking (DNS, Routing, Switching) and storage technologies

Skills For Cloud Service Engineer Resume

  • Excellent analytical and problem solving abilities who can develop complex spreadsheets and scripts for short-term analysis and problem-solving
  • Deliver clearly written requirements to Engineering with prioritized features and corresponding user stories with market and or operational excellence context
  • Experience of working in a matrix management model, utilizing virtual team
  • Programming experience in one or more of the following: Java, Python, Go
  • Experience understanding and reviewing regulatory and/or legal documents
  • Proven track record of managing technical projects and working with third parties

Skills For Cloud Service Center Resume

  • Provide oversight of escalation, prioritization, and communication and drive customer communication during critical events
  • Proven success in working within a globalized organization
  • Analyze, synthesize and communicate customer success/failure when prioritizing product enhancement roadmap items
  • Experience with programming languages like Python or Java
  • Experience working within large global organizations

Skills For Cloud Service Manager Resume

  • Experience in delivering complex technology solutions
  • Working experience on Web front-end development
  • Extensive experience is building integration maps and flows for B2B and/or B2C scenarios on cloud/hybrid solutions of SAP
  • Experience and know-how of frameworks and technologies commonly used in building cloud applications
  • Experience in software engineering across a broad range of technologies and platforms

Skills For Cloud & Service Provider Territory Manager Resume

  • Deep knowledge of cloud service provider landscape , at least 10 years' experience in driving industry and customer tech-enabled business transformation
  • Experience in engaging successfully at a management board / CxO levels
  • Excellent understanding of ITIL process. ITIL certification would be an asset
  • Experience creating processes and procedures
  • Experience performing internal non-technical audits
  • Previous experience of being responsible for technical run service management

Skills For Cloud Service Delivery Management Consultant Resume

  • Demonstrable experience of managing complex high pressurised situations to a successful conclusion
  • Demonstrated track record of delivering multiple high quality services to medium to large sized accounts
  • Experience in web/cloud operation, administration and/or engineering with organizational leadership in large scale, global services
  • Solid understanding of highly available, secure services and ability to deliver on them
  • Hands on programming experience in two or more of: Java, JSP, XML, SQL, JavaScript, Perl
  • Experience with Java frameworks (Spring,Hibernate, Junit, JDBC )
  • Relevant experience leading large, global, fast-paced, and dynamic technical projects

Skills For Cloud Service Development Engineer Resume

  • Strong customer and employee focus
  • Experienced in one or more Internet service fields such as Game, Payment, Music, Social, etc
  • Experience with regulations such as WebTrust and/or SCTAR would be an asset
  • Experience in development of SAP solution
  • Experience with Technical Services, Professional Services or Product Management
  • Experience in Atlassian tools: Jira and Confluence
  • Strong leadership to drive technical and organizational development through our cloud transformation
  • Strong verbal and written communication, to interface engineers, executives and customers

Skills For Cloud Service Operations Manager Resume

  • Strong business acumen to understand business drivers, manage multi-million dollar budget and deliver within 5% variance
  • MS or BS in Computer Science and at least 5 years of professional experience
  • Three years of technical project/program management experience
  • Software development experience in Java/J2EE technologies with Tomcat application server
  • Experience with Build tools (Maven/ Jenkins), IDEs (Eclipse), Source Code mgmt. (GIT/Stash)
  • Understanding of SAP Cloud product strategy and portfolio
  • Tracking and management of platform usage and capacity

Skills For Head of IT & Cloud Service Delivery, Rnea Resume

  • Messaging middleware - application interoperability - ActiveMQ, MQ Series, SQS
  • Deep understanding of the mobile ecosystem and the principal/process of developing Internet services
  • Drive demand management process – creating additional business with existing customers
  • Research and issue solving
  • Basic understanding of technologies used

Skills For Cloud Service Reliability Engineer Resume

  • Oracle Platform as a Service (PaaS) & Infrastructure as a Service (IaaS), including
  • An opportunity to work from home on night, early morning and weekend shifts
  • Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting
  • Establish a working relationships between with other AWS account team members such as TAMs, AMs, BDMs to achieve the best result for the customer
  • Be available outside of business hours to help coordinate handling of urgent issues as needed
  • Able to function like an entrepreneur running your own business inside NetApp

List of Typical Responsibilities For a Cloud Service Resume


Responsibilities For Cloud Service Delivery Manager Resume

  • Analytical skills and ability to make data-based and fact-based decisions
  • Experience in overseeing & governing large scale custom development projects
  • Good knowledge of Linux/Unix Operating Systems and one or more of Mongo DB, Postgres or MySQL databases
  • Ervice process and toolset development experience
  • Manage a team of highly capable operations engineers and prioritize projects
  • Work with the business units to manage priorities and expectations

Responsibilities For Cloud Service Engineer Resume

  • Experience or Knowledgeable of AWS, Microsoft Azure or Google Infrastructure as a Service (IaaS)
  • Integrating the services and products with JPMC services, systems and controls
  • Working with internal service owners and clients to understand their needs with respect to cloud services
  • Actively engage with peer teams as appropriate to ensure a holistic approach to planning and problem solving as needed
  • UNIX/Linux Systems Administration, troubleshooting, performance analysis, shell scripting
  • Partner with supporting internal and external infrastructure teams, facilitate interactions with the businesses
  • Review, coordinate and oversee successful completion (by Engineering staff) of all Service Requests
  • Recognise chronic or reoccurring trends in service interruptions and elevate them to Senior Management
  • Interest in understanding SAP product and solution offerings and their relation to our customers business processes

Responsibilities For Cloud Service Center Resume

  • Familiar with container management tools such as Kubernetes, and cloud operating environments especially AWS
  • Proficiency in one or more general purpose programming languages Java, Python, Go
  • Propose revenue generating cloud services
  • 1) Network and system monitoring
  • 3) Logs analysis and technical problems solving
  • 5) At least 1.5 years remaining for graduation
  • Manage and execute a repeatable process for seamless transition from sales to sustainment using Cloud Services ITIL Framework
  • Partner with Professional Service organization to develop scope-of-work for consulting and configuration efforts
  • Responsible for revenue by ensuring customer milestones are met

Responsibilities For Cloud Service Manager Resume

  • Managing compliance in IT / Large scale web application operations environment, preferably in cloud services environment
  • In-depth knowledge of following industry regulations: ISO 27001, SOC2, PCI/DSS
  • Deep understanding in Cloud Business, Sales and China go-to-market business ecosystem
  • Visionary with ability to lead new technologies and evolve our global infrastructure stack
  • Hire, inspire, grow and retain technical talent with high performance bar
  • Present VMware’s vCloud Suite vision, strategy and product roadmaps to customer and partner executives and VMware technical leadership
  • Experienced and credible C-suite advisor with strong customer-facing and relationship-building skills Demonstrated experience in evangelizing new product / solution technologies at or before market introduction
  • “Start-up" creativity and execution - enthusiasm, technical credibility without hubris, and follow-through Demonstrated critical thinking and advanced troubleshooting skills and qualities
  • Demonstrated experience and deep understanding of industry capabilities and trends within area of focus Proven track record of selling services as part of a solution

Responsibilities For Cloud & Service Provider Territory Manager Resume

  • Deployment, upgrade, configuration and maintenance of the cloud platform
  • Development and operation of support tools for control, instrumentation and investigation
  • Convert a high level concept into a high impact initiative
  • Deployment, upgrade, configuration and maintenance of the cloud platforms
  • Base understanding of operating systems, storage, networking, virtualization, web, database and messaging services with the ability to dive deep into any of these areas when necessary
  • Aligns with the ICSP Director’s strategy for the geography
  • Design key components of Lenovo’s cloud infrastructure portfolio, focusing on professional and managed services for cloud infrastructure including OpenStack and open-source software
  • Think strategically and execute tactically to achieve results
  • Solid working knowledge of traditional enterprise software stack, including VMware and Microsoft, as well as emerging technologies such as Containers, Hadoop, etc

Responsibilities For Cloud Service Delivery Management Consultant Resume

  • Agile, proactive, and comfortable working with ambiguous specifications
  • Work with culturally diverse teams in multiple locations and multiple time zones
  • Develop close relationships with other Oracle Lines of Business, particularly with the License Sales Organization and Management Teams
  • Generate revenue to Oracle by directly selling Oracle’s Cloud Application Managed Servicesportfolio of solutions versus competitive offerings to the net new and existing marketplace in the region
  • Increase the level of field-readiness and overall competitiveness in Cloud Application Managed Services by providing sales strategy, competitive positioning, value identification, partner guidance and executive sponsorship
  • Develop reference accounts that are willing to be active in sharing their success with Oracle Managed Services solutions with prospective customers
  • Maintain knowledge of the latest trends in the Application Cloud industry

Responsibilities For Cloud Service Development Engineer Resume

  • Engage the GHS Application Migration Factory to assess, plan and execute application migrations
  • Programming experience (Java and Python), with hands on knowledge and use of test-automation frameworks. Practical experience with Ruby and node.js would be an added advantage
  • Practical experience with AWS and/or Azure public clouds
  • Experience in building highly scalable software which can be delivered with daily/weekly update cadence with an ability to debug and root cause complex issues in live environments
  • Development experience with modern web technologies such as HTML5, CSS, JavaScript and Angular would be an added advantage
  • Experience with containerization technologies (Docker, Kubernetes, etc.) and familiarity with micro-service architecture and development patterns

Responsibilities For Cloud Service Operations Manager Resume

  • Consume and be the voice of customer in enhancing and improving the standard Oracle service management processes that support the rapid growth and improve the overall delivery of Oracle’s cloud solutions to internal service management teams
  • Coordination of deployments, upgrades, and maintenance of the cloud platform
  • Prepare and maintain an audit repository for CSO, cross mapped to the audits and requirements of the CSO. This would involve interaction and reliance on the technical SME for any technical internal audit evidence and/or controls
  • Perform internal audits and auditable evidence of internal audits for non-technical areas. Technical internal audits and evidence of technical internal audits to be performed by a separate BU technical SME. Non-technical areas include but are not limited to the following
  • Assist Sales Account Executives (SAEs) and Key Account Managers (KAMs) in defining and executing commercial approach on specific accounts/opportunities & institutionalize across the Schneider Electric teams
  • Interface and support regions, countries, application/execution centers to develop and implement tendering & execution strategy
  • Manage the escalation & signature process of master framework agreements
  • Converting high level service capabilities in to software defined services, using templating technologies that meet defined non-functional characteristics for scalability, reliability, security, performance and cost-effectiveness
  • Building continuous integration and deployment capabilities for these templated services ensuring new service capabilities can be integrated and tested against testable non-functional capabilities on an ongoing basis

Responsibilities For Head of IT & Cloud Service Delivery, Rnea Resume

  • Engaging directly with JPMC application development teams to deliver maximum flexibility for services whilst weighing these against operational, regulatory, cyber and compliance constraints
  • Ales experience in a fast-paced, high volume environment with a proven track record of successful achievement against regional quota and productivity metrics
  • This is a Billable Consulting role and requires up to 50% travel
  • Directly support our top Azure customers and resolve critical and complex technical issues in a 24x7x365 global support delivery team. Take your deep technical and product expertise, and combine it with your understanding of our customer’s needs to solve their complex business challenges
  • Quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform and services
  • Effectively communicate complex ideas and persuade clients to adopt the recommended solution
  • Contribute in forums and develop self-help documentation and quick "How To" videos
  • Learn new technology in a fast-paced environment

Responsibilities For Cloud Service Reliability Engineer Resume

  • Identity and Authentication: SSO/Federation, AD/Azure AD etc
  • Work with the ISV to develop a statement-of-work and project plan to deploy the ISV application(s) to production on OPC, tracking and reporting progress to key stake holders
  • Ensure compliance to our SLAs, KPI targets, and timely responses to incidents
  • Be the single point of escalation for internal customers
  • Participate in our 7x24x365 platform support rotation
  • Ownership of cloud service portfolio for enterprise cloud platform

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