Cloud Associate Resume Sample

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Demond Altenwerth
27922 Runte Trail,  New York,  NY
+1 (555) 141 8160

Work Experience

Cloud Hosting Technical Support Associate
03/2018 - PRESENT
San Francisco, CA
  • Career progression – At SAP we are known for offering employees the tools and support to develop in their career
  • Supportive environment – we encourage expression, collaboration, individuality and diversity – we have over 63 nationalities & 47 languages here SAP Ireland
  • Working on world class cloud products and services within the SAP ByDesign and C4C environment – enhancing your technical and SAP knowledge
  • Relocation support for candidates moving from outside of Ireland
  • On-site canteen with free lunch, gym and lots of other great benefits!
  • Maintain deep technical and business knowledge of industry directions and trends in the area of systems and cloud engineering
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Technology Solutions Cloud HCM Senior Associate
01/2014 - 02/2018
Detroit, MI
  • Adhering to SLA’s and providing high Customer Satisfaction
  • Independent thinker that can execute defined procedures with minimal supervision
  • Leads clients’ understanding and preparation for the impacts of Cloud on the roles, responsibilities, governance, 3rd party contracts and Business/IT workforce, including leading clients’ change to such a Cloud-enabled IT Operating Model, facilitating stakeholder agreement and managing inhibitors to change
  • Support the continuous refinement of IBM’s services, including internal and external marketing, maturation/training of methods, tools, and points of view, as well as integration with IBM’s other services and products for synergistic value. Harvest, share and present intellectual capital from past and parallel engagements
  • Fluent English & French, written and oral
  • Lead the contract renewal sales cycle from proposal stage through contract execution
  • Achieve / exceed quarterly renewal targets
  • Maximize renewal revenue
  • Drive on-time or early renewals
Cloud Adoption Services Associate Partner
09/2009 - 09/2013
Boston, MA
  • Work cohesively across internal business units to achieve goals
  • Identify “at-risk” renewal clients early in the cycle and define issues inhibiting a successful, timely renewal
  • Product experience in SaaS solutions working with the large, strategic clients
  • Effectively negotiate in both challenging and collaborative sales engagements
  • Excel in a high-energy, quarterly-results driven sales culture
  • Ales experience in technology-based company
  • Lead the renewal sales cycle from proposal stage through contract execution


Oklahoma State University - Tulsa
2004 - 2008
Bachelor's Degree in Finance

Professional Skills

  • Troubleshooting and software debugging skills; and,
  • Technology experience including ElasticSearch Kibana D3Js Graph Databases Gremlin messaging solutions Kafka RabbitMQ
  • Basic programming or programming experience
  • Basic programming experience in Java, Python, Ruby, C# or PHP
  • Basic experience with Microsoft technologies (Active Directory, Exchange, IIS)
  • Basic experience with Databases (MySQL, MsSQL, Oracle)
  • Customer support experience would be an advantage

How to write Cloud Associate Resume

Cloud Associate role is responsible for software, architecture, security, integration, finance, messaging, languages, troubleshooting, contracts, accounting.
To write great resume for cloud associate job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Cloud Associate Resume

The section contact information is important in your cloud associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Cloud Associate Resume

The section work experience is an essential part of your cloud associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous cloud associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular cloud associate position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Cloud Associate resume experience can include:

  • Analyse incidents, perform in-depth troubleshooting to identify and solve complex technical issues
  • Document solutions to known issues and consulting questions to be posted to both internal and external knowledge bases
  • Collaborate with other employees, sharing knowledge and process‐improvement suggestions
  • Basic knowledge of a programming language (preferable an object-oriented language) is required
  • Collaboratively work across internal LOB’s to achieve objectives
  • Fluent English: written and oral

Education on a Cloud Associate Resume

Make sure to make education a priority on your cloud associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your cloud associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Cloud Associate Resume

When listing skills on your cloud associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical cloud associate skills:

  • Good knowledge of most common operating systems, MS Office Suite and basic networking concepts
  • Interacting with customers utilising real-time channels and tools
  • Understanding of ERP and common business processes (ex: Sales, Marketing, Logistics, Finance etc)
  • Provide timely and ongoing regular updates and solutions to SAP customers according to our Service Level Agreements (SLA)
  • Data Streaming and Big Data Analytics Apache Spark Hadoop MapReduce Google BigQuery Google BigTable Amazon RedShift
  • Interact with leading IT companies around the world

List of Typical Experience For a Cloud Associate Resume


Experience For Cloud Hosting Technical Support Associate Resume

  • Leverage SAP tools, services, methodologies and best practices to ensure that the customer’s SAP solution runs with optimal level of performance, stability and data consistency
  • Knowledge of most common operating systems, MS Office Suite and basic networking concepts
  • An understanding/interest of mobile devices and technologies, web services concepts as well as HTTP/HTTP protocols and XML knowledge
  • An understanding of general use of add-ons, SSL certificates and system communications and security protocols
  • Knowledge of a programming languages (preferable an object-oriented language) would also be an advantage

Experience For Technology Solutions Cloud HCM Senior Associate Resume

  • Devise engagement plans that consider customer’s business challenges/goals and map solutions for these to the appropriate program features
  • Understand the customer’s technical environment including key configuration elements and drive technical escalations and coordinate key resources in the escalation process
  • An understanding of the technical differences between on-premise and cloud-based solutions

List of Typical Skills For a Cloud Associate Resume


Skills For Cloud Hosting Technical Support Associate Resume

  • Cloud solution architecture or development Google Cloud Platform GCP Amazon Web Services AWS Microsoft Azure or other cloud environments
  • Knowledge of below technologies
  • Knowledge in JavaScript an advantage
  • Fluent English & German required: written and oral
  • A fast learner, self-motivated, multi-tasker and able to work in a fast-paced environment

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