Cloud Support Associate Resume Sample

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Work Experience


Cloud Support Associate
04/2018 - PRESENT
New York, NY
  • Upport engineering or system admin experience on Linux or Unix systems
  • Follow-the-sun model with support sites located globally: No after hours and on-call in this role
  • Career development within AWS Support: We promote advancement opportunities including Senior Support Engineer, SME, Team Lead, Solutions Architect, Operations Manager and Technical Account Manager
  • Bias for action and initiative
  • Systematical, communicative and creative focus
  • Availability to work in different shifts as well as weekends and holidays
  • Knowledge in web development (HTML5, JavaScript, etc)
Graduate Cloud Support Associate
01/2012 - 10/2017
Boston, MA
  • Basic knowledge with desktop software
  • Flexible schedule: Salaried role with flexible start time between 7-10am
  • Follow-the-sun model with support sites located globally: No after hours on-call or mandated overtime in this role
  • Years’ experience within a relevant technical position
  • Be a part of the company that’s reinventing the database, focused on innovation and speed
  • Enjoy a fun, inspiring culture that is engineering focused
  • Flexible schedule: Salaried role with flexible start time between 8-10am and occasional weekend coverage required
  • Career development within AWS Support: We promote advancement opportunities including senior support engineer, SME, Team Lead, Technical Account Manager, Security Consultants and Security Engineers
AWS Windows Cloud Support Associate
08/2005 - 11/2011
San Francisco, CA
  • Write tutorials, how-to videos, and other technical articles for the customer community
  • Troubleshoot application deployments, recreate customer issues, and build proof of concept applications
  • Write and interpret configuration scripts for customer environments to install programs, configure logging, and modify configuration files
  • Dive deep to resolve problems at their root, looking for failure patterns and suggest fixes
  • Apply advanced troubleshooting techniques to provide unique solutions depending on customer use cases
  • Leverage your extensive support experience to work with internal AWS teams on improving our services
  • Create tutorials, how-to videos, and other technical articles for internal and customer communities
  • Own and execute configuration management procedures for software installation and upgrades
  • Participate in the design and execution of production acceptance tests

Education


Wheeling Jesuit University
2000 - 2005
Bachelor's Degree in Information Science

Professional Skills


  • Excellent writing/reading English skills
  • Have strong multitasking skills
  • Strong customer focus & Multi-tasking skills
  • Excellent oral and written Japanese communication skills
  • Prior working experience with AWS EC2, S3, CloudFront, SES, Storage Gateway, SQS, SNS, CloudSearch, Elastic Transcoder, Appstream, WorkMail
  • Business level English speaking skills
  • Prior working experience with cloud services

How to write Cloud Support Associate Resume

Cloud Support Associate role is responsible for linux, windows, languages, japanese, english, credit, integration, database, security, architecture.
To write great resume for cloud support associate job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Cloud Support Associate Resume

The section contact information is important in your cloud support associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Cloud Support Associate Resume

The section work experience is an essential part of your cloud support associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous cloud support associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular cloud support associate position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Cloud Support Associate resume experience can include:

  • Experience in building or troubleshooting web and/or mobile applications
  • Experience developing in at least one of the following (or similar) languages
  • Experience using basic networking tools (such as: traceroute, iperf, dig, cURL, etc)
  • Experience in programming/scripting in one or more language
  • Experience in programming/scripting in one or more language
  • Experience with networking (DNS, TCP/IP, etc.)

Education on a Cloud Support Associate Resume

Make sure to make education a priority on your cloud support associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your cloud support associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Cloud Support Associate Resume

When listing skills on your cloud support associate resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical cloud support associate skills:

  • Good troubleshooting skills at all levels, from application to network to host
  • Some Linux or Windows system administrator skills
  • Experience Demonstrated proficiency in Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc) or Windows
  • Fundamental Linux or Windows system administrator skills
  • Linux or Windows system administrator skills
  • Experience with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools

List of Typical Experience For a Cloud Support Associate Resume

1

Experience For Graduate Cloud Support Associate Resume

  • Experience with scripting
  • Experience with networking
  • Installation and/or Troubleshooting experience
  • Experience in a technical position (Support or System Administration)
  • Strong Bias for Action, excited about technology
  • Experience in these areas
  • Experience in a technical position
  • 6 months previous work experience in a Customer Service role
  • Relevant experience -or-
2

Experience For Cloud Support Associate Amazon Web Services Resume

  • 5 to 9years of relevant experience in a technical position (Support or System Administration)
  • User level knowledge of Linux (Basic administration), Networking (Basic), Troubleshooting and Internet fundamentals
  • Interested in Technology and working with customers
  • Availability to work on a scheduled shift, Sun- Wed (10pm – 8am)
  • Availability to work on a scheduled shift
  • Exposure to android or iOS software
  • User level knowledge of below technologies
3

Experience For AWS Windows Cloud Support Associate Resume

  • Knowledge of Firewalls and Routers
  • OS Administration (Windows or Linux)
  • Knowledge of Web Applications and Databases
  • Database Administration (MySQL, Oracle, PostgreSQL, MSSQL)
  • Database migration and Architecture
  • Knowledge of client/server and distributed systems architecture
4

Experience For Cloud Support Associate Developer & Mobile Services Resume

  • Detailed knowledge of storage protocols: iSCSI, NFS, CIFS, SM
  • One or more DevOps, Orchestration/Configuration Management and Continuous Integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible)
  • Science/Information Technology or Electronics with UG aggregate of 70% - Till last published results
  • Knowledge of Computer System fundamentals
  • Exposure to security concepts / methodologies
5

Experience For Database Cloud Support Associate Resume

  • Knowledge in Identity and Access concepts and technologies to secure production and corporate access, such as: SSO, SAML Federated Identity, RBAC, authentication & authorization solution etc
  • Knowledge in Hardware Security Models
  • O Database Administration (MySQL, Oracle, PostgreSQL, MSSQL)
  • Database Knowledge (MySQL, PostgreSQL, Oracle)
  • Eager to learn and embrace challenges
  • Knowledge in web development (HTML5, JavaScript, XML, SFTP, logs interpretation), Basic knowledge with desktop software
6

Experience For AWS Security Cloud Support Associate Resume

  • Year of experience in Web security and compliance experience (e.g., Firewalls, IDS/IPS systems, DDOS prevention, PKI and PCI, HIPAA, FIPS, etc.) or a related coursework
  • 3+ months of experience in Identity and Access concepts and technologies to secure production and corporate access, such as: SSO, SAML Federated Identity, RBAC, authentication & authorization solution etc. or a related coursework
  • Knowledge in Hardware Security Models, threat modeling, especially for web application and web APIs
  • One or more security-related certifications, such as CCNA Security, CISSP, CEH, SECURITY+, AWS Certified Security, etc
  • Knowledge in iperf, MTR, traceroute, dig and packet capture tools
  • Systems administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc.)
  • Passionate about quality customer service
7

Experience For Big Data Cloud Support Associate Resume

  • Any flavor of Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc)
  • Passionate to work with customers
  • Opportunity to closely work with and learn from Subject Matter Experts in cloud technologies
  • Work directly with AWS architects to help reproduce and resolve customer issues
  • Career development within AWS Support: We promote advancement opportunities including senior support engineer, escalation engineer, Subject Matter Expert (SME), team lead, technical account manager, and operations manager
  • Career development within AWS Support: We promote advancement opportunities including senior support engineer, tier 2.5 / SME, team lead, and technical account manager
  • Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams on how to improve our services
8

Experience For Cloud Support Associate Resume

  • Configuring Linux servers
  • Basic Python coding
  • Troubleshoot application deployments, recreate customer issues, build proof of concept applications
  • Network Essentials (TCP/IP)
  • Powershell / Bash

List of Typical Skills For a Cloud Support Associate Resume

1

Skills For Graduate Cloud Support Associate Resume

  • Experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows)
  • Experience in providing cloud support and troubleshooting network problems
  • End-user experience using system monitoring, backup, and operations management technologies (desirable)
  • Experience in providing application support
  • Experience troubleshooting network problems
  • Upport engineering or system admin experience on Linux or Unix systems
2

Skills For Cloud Support Associate Amazon Web Services Resume

  • Introductory/Basic Shell Scripting experience
  • Upport engineering or system admin experience on Linux or Unix systems
  • Experience communicating technical concepts to peers or customers (internal or external)
  • Experience building full application stacks from the OS up through custom applications
  • Previous experience working with Relational Databases
  • Introductory/Basic Networking experience
  • 3 to 5years of experience in a technical position. (We are hiring at multiple levels)
  • 3+ months of experience in networking protocols: DNS, HTTP, SSL, TCP or a related coursework
  • Experience as a Systems administrator/engineer
3

Skills For AWS Windows Cloud Support Associate Resume

  • An experienced sys-admin (Linux and/or Windows servers)
  • Experience with AWS - any or all of EC2, S3, EBS, ELB, RDS
  • Fresh Graduate or Relevant work experience in IT related software development, support or maintenance within 1-2 years
  • Experience in a technical position
  • Experience in systems, Software Defined Storage (SDS) or Content Delivery Network (CDN) administration
  • Experience with services based on REST APIs / SDKs
4

Skills For Cloud Support Associate Developer & Mobile Services Resume

  • 2 to 5years of experience in a technical position (Support or System Administration)
  • Knowledge in Web security and compliance experience (e.g., Firewalls, IDS/IPS systems, DDOS prevention and PCI, HIPAA, FIPS, etc.)
  • Experience in a technical position
  • O-2 years of experience in Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops
  • Experience with large distributed
  • 3+ months of experience in technical positions or a related coursework
5

Skills For Database Cloud Support Associate Resume

  • Deploying and configuring Windows servers, deploying & configuring Microsoft products and troubleshooting windows issues
  • Designing cloud network solutions and troubleshooting complex networking issues
  • Understanding of various infrastructure applications including Active Directory, DNS, and DHCP
  • Understanding of SAN/NAS/iSCSI terminology and management
  • Networking or Security certification
  • Open to working shifts (8 hours during 7am-11pm M-F, including weekend rotations)
  • Knowledge in scripting or developing in at least one of the following languages (Ruby, Python, PHP, JavaScript, etc)
  • Intermediate knowledge of operating systems including Windows Server 2008/2012, and RHEL Linux distributions
6

Skills For AWS Security Cloud Support Associate Resume

  • Monitor the health of the fleet of systems around the world, automating system health, perform maintenance tasks, and support reporting systems as needed
  • Log parsing using grep, awk, sed, cut, tr, etc
  • Familiarity using Linux operating systems
  • Open to working shifts (8 hours during 6am-5pm M-F)
  • Familiar with debugging applications running on Linux and/or Unix servers
  • Invent or improve existing application and system management tools and processes that simplify manual efforts and increase overall efficiency
7

Skills For Big Data Cloud Support Associate Resume

  • Various distros and their corresponding package management tools
  • Network tools (ip, ifconfig, netstat, tcpdump, strace, netcat, ping, telnet, etc)
  • System Monitoring Tools (top, stat tools, etc)
  • Expertise with Linux system administration in a virtual environment, file structure management, common Linux applications, system troubleshooting tools
  • Installation and/or Troubleshooting knowledge
  • Open to working 1 weekend day as part of an offset 5 day week (Sun-Thur or Tues-Sat) with flexible start time of 7AM or 10 AM
8

Skills For Cloud Support Associate Resume

  • Installation and/or Troubleshooting of: OS Administration (Windows or Linux) and Network Essentials (TCP/IP)
  • No specific requirements about major, in Business Management, Engineering, Computer Science are preferable
  • Development of systems management and administration automation in an advanced scripting language Bash, Perl, Python, or Ruby
  • Motivated and excited to be learning about new technologies every day
  • Knowledge in networking protocols: DNS, HTTP, SSL, SMTP, TCP
9

Skills For Graduate Cloud Support Associate Resume

  • Knowledge in threat modeling, especially for web application and web APIs
  • Knowledge of deploying applications
  • Business Analytics configuration, support, and troubleshooting
  • Systematical, communicative, creative focus and flexible approach to working in teams
  • Knowledge of the relational database management system, Microsoft SQL Server 2008/2012
  • Intermediate knowledge of VMware vSphere 5.5 and related products
  • Knowledge in LDAP, TCP, SSO, network would be a benefit
10

Skills For Cloud Support Associate Amazon Web Services Resume

  • Create, configure, and support virtual machine creation across the fleet
  • Troubleshoot AWS services such as: EC2, EBS, VPC, ELB, S3
  • Work support cases from our AWS Support customers and troubleshoot to resolution
  • Work with other engineers to build and manage massively scaled services
  • Build tools to automate common tasks and processes
  • Work with other engineers to diagnose and resolve customer issues
  • Permissions and permissions management
  • DNS and tools (bind, host, dig, nslookup, etc)
  • Basic familiarity with Amazon Web Services or other cloud infrastructure platforms

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