Business Systems Analysis Resume Sample

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Aglae O'Conner
849 Chaim Terrace,  Los Angeles, CA
+1 (555) 615 6136

Work Experience

Business Systems Analysis Specialist
03/2018 - PRESENT
Los Angeles, CA
  • Assist in the definition and execution of the company’s security management methodology
  • Provide operational / process related analysis and support to various extents
  • Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery Continuously enhance knowledge of business domains and their products/services
  • Relevant project and systems analysis experience
  • Practical experience is required
  • Outstanding meeting facilitation skills
  • Excellent writing, editing, communications, and decision-making skills
Mgr, Business Systems Analysis
07/2015 - 02/2018
Los Angeles, CA
  • Align executive strategic direction to tactical implementation
  • Drive process improvements within commissions and other sales operations processes
  • Evaluates team member competencies and invests in staff development. Drives corrective behavior while maintaining self-esteem. Utilizes Team Development and Motivational techniques to constantly raise the bar in performance and quality. Coaches others in the “big picture” and ties initiatives to Corporate and Individual Goals
  • Work with technology partners (e.g. TRMIS, LOBs, ITS) to research and analyze current state system capabilities and define technology solutions options and recommendations
  • Participate with the team in the New Technology Introduction process to ensure needed documentation is prepared by either providing input or doing the actual preparation (including but not limited to preparing the BTRA, Control Gaps documentation, PIA forms, test plans, etc.)
  • Contribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues. Also be involved with pre-project preparation of Financial Wrappers and other documentation
  • Look for opportunities to automate processes
  • Gain knowledge in own area, stay abreast of technology trends and developments, develop expertise in TD services, applications, infrastructure, analytical tools and techniques, business domains and their products and services, especially in the Information Security Domain
Business Systems & Analysis Internship
03/2010 - 06/2015
Los Angeles, CA
  • Strong grasp of Microsoft (MS) Word, MS Excel, MS PowerPoint, MS Project and MS Visio
  • Demonstrate behaviors which are aligned with the organization’s desired culture and values
  • Responsible for ensuring governance and processes are in place and operational for segment teams. We work with the functional leads to deliver continuous improvement, measure maturity as well identify and implement opportunities to streamline and automate processes leveraged to support the delivery of technology
  • Ensure effective, accurate and purposeful control reporting is developed and meeting segment needs. Understand and monitoring KPIs to measure the success and efficiency of processes
  • Govern the intake for projects and consultative services to ensure best practices are deployed
  • Responsible for design governance to ensure standardization, facilitation of design reviews, approvals and quality audits
  • Brings expertise or identifies subject matter experts in support of multi-functional efforts to identify, interpret and produce recommendations based on company systems’ needs
  • Excellent problem solving skills in order to move toward a project’s successful completion
  • Responsible for ensuring operational excellence and successful adherence of departmental service level agreements


Washington Adventist University
2004 - 2009
Bachelor's Degree in Computer Science

Professional Skills

  • Strong written, verbal and presentation skills; can act as a liaison with technical teams and senior leadership
  • Proven conflict resolution and change management skills
  • Strong data analytical and data quality skills
  • Strong interpersonal, verbal, and written communication skills and ability to present complex technical/analytical concepts to executive audience
  • Excellent communication skills - written, verbal and presentations
  • Superb data management and data presentation skills (using Excel, Tableau, or similar industry standard platform)
  • Enterprise data and analytics Application skills with one or more of the following: MicroStrategy, Cognos, Business Objects, or SSRS/SSAS/Power BI

How to write Business Systems Analysis Resume

Business Systems Analysis role is responsible for analytical, presentation, business, negotiation, analysis, facilitation, organization, software, training, communications.
To write great resume for business systems analysis job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Business Systems Analysis Resume

The section contact information is important in your business systems analysis resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Business Systems Analysis Resume

The section work experience is an essential part of your business systems analysis resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business systems analysis responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business systems analysis position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Business Systems Analysis resume experience can include:

  • Work with vendors to support business case development (consistent with technology requirements and guidelines) including benefits identification, RFI/RFP, Financial Wrappers and service level agreements
  • Excellent communication skills, strong analytical skills and attention to detail
  • Strong presentation skills and facilitation skills with the ability to impact and influence key stakeholders
  • Strong problem solving and troubleshooting skills with the ability to exercise good judgment
  • Demonstrates strong analytical skills and expert knowledge of all current systems and business drivers
  • Strong problem solving skills with the ability to determine cause and devise solutions independently

Education on a Business Systems Analysis Resume

Make sure to make education a priority on your business systems analysis resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business systems analysis experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Systems Analysis Resume

When listing skills on your business systems analysis resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical business systems analysis skills:

  • Excellent planning, prioritization, problem solving, business acumen and organization skills
  • Strong organizational and time management skills with the ability to manage multiple priorities/deadlines
  • Motivated, results-driven individual who demonstrates proactive, creative thinking and analytical problem solving skills
  • Active listener with strong relationship management, collaboration and influencing skills
  • Recruit and hire personnel with appropriate skill-sets that can work effectively in the Newegg environment and assess, coach, and review
  • Strong interpersonal skills and customer focus

List of Typical Experience For a Business Systems Analysis Resume


Experience For Business Systems Analysis Specialist Resume

  • Driving the efficiency and effectiveness of the MIM process, continual improvement of the process; Monitoring the effectiveness of MIM
  • Analytical skills to assess client business need, identify solutions
  • Experience with managing and improving the execution of CRM and marketing operations in comparable industries
  • Experience in designing and documenting custom functional solutions for Finance business challenges
  • Demonstrate understanding of the impact of problems on the organization as a whole, and facilitates collaboration to achieve resolutions
  • With business rules and data mapping experience

Experience For Manager, Business Systems Analysis Resume

  • Experience working as a product owner or product manager in a data and analytics role
  • Previous experience working on software development projects for financial institutions
  • Experience with client-facing software development and/or systems integration projects
  • Strong understanding of data support services, platforms and applications
  • Experience using JIRA and Confluence, preferably in Agile delivery
  • Experience with messaging formats (e.g. XML/FPML, JSON, SOAP )
  • Experience writing XQueries for relational databases

Experience For Mgr, Business Systems Analysis Resume

  • Experience writing detailed business requirements and end user documentation
  • Strong understanding of business processes and how to leverage standard system capabilities to support them
  • Strong technical aptitude with aligning technology to business requirements
  • Relevant experience working with Data Warehouse or Big Data solutions
  • Has demonstrated a mindset of continuous improvement through learning and participation on professional activities
  • Planning and managing support for MIM specific tools and processes; providing requirements for its evolution
  • Planning, estimating and managing business analysis work package
  • Producing management information and problem reporting

Experience For Senior Manager, Business Systems Analysis Resume

  • Reporting to a Director, manages, coaches, and develops personnel involved in acting as data liaisons between the business and the IT area(s)
  • Steering and leadership reporting on MarTech / AdTech strategy alignment against planned and in-flight initiatives
  • Producing management information and major incident reporting
  • Updating the KEDB with new or updated known errors and workarounds; Maintains information about Known Errors and Workarounds
  • Documenting the Problem Post Implementation Review
  • Providing input into the development and maintenance of the problem management process and procedures

Experience For Business Systems Analysis Manager Resume

  • Understanding of Agile Process and Ceremonies
  • Preparing communications for TD leadership on Incident status
  • Coordinating interfaces between MIM and other service management processes
  • Providing input into the development and maintenance of the incident management process and procedures
  • Follow a structured approach of preparing, conducting, documenting and confirming elicitation activities
  • Document and manage business and technical requirements including current and to be processes with recommendation for streamlining and automating
  • Working with CRM, CPQ, salesforce automation, order management, ecommerce solutions, marketing automation, and reporting

Experience For Business Systems Analysis, Professional Resume

  • Managing business process mapping efforts (business requirements and documentations)
  • Train Front Office and Trade Support teams on using data mining software (such as Tableau)
  • Largely responsible for coordinating with management and developing the strategic vision for the team
  • Oversee and manage issue escalation and resolution, as well as ongoing monitoring and assessment to mitigate risks and monitor and track progress
  • Develop training materials and deliver training as assigned
  • Responds to changing business demands and opportunities, proactively looking for ways to contribute

Experience For Director, Business Systems Analysis Resume

  • Knowledge of requirements planning, estimation, scheduling and execution
  • Knowledge of or familiarity with any of the following trading platforms Murex, Calypso, Sophis, WSS
  • Support product development, solution diagramming, requirements gathering, and documentation
  • Working and communicating with business stakeholders at all levels
  • Build winning teams through coaching and feedback
  • Contribute to the management team by sharing knowledge/expertise and contributing to sound decisions

Experience For Manager Business Systems Analysis Resume

  • Clear understanding of the banking processes and product processes and integration touch points of multiple solutions
  • Design and implement process governance structure, including how changes to the process are
  • Develop and provide training for users of the processes
  • Coordinates defects clarification, triage and coordinate resolution with engineering teams
  • Applies formatting to all static text that appears on policies, riders and state specific notices
  • Plans and participates in systems and policy print testing for assigned area of responsibility
  • Generate project documentation including business requirements documents and status reports
  • Provide internal mentoring and direction to more junior employees
  • Technical/query-capable familiarity with the tables underlying the Oracle EBS Applications

Experience For Mgr IT Business Systems Analysis Resume

  • Partner with business and technical resources and act as the liaison between those groups, often advocating for your business partners
  • Balanced presentation of ideas and information to large audiences Maintains respectful dialogue in challenging situations
  • Provides context to decisions by communicating the bigger picture
  • Can identify training needs within the team and recommends solutions
  • In Daily Stand Up calls, capturing functional blockheads
  • Help testing team to ensure there are no scope or functional slippage
  • Identify, develop and leverage business performance measures or metrics, share benchmarking and best practice information appropriately
  • Maintain "end-to-end" view of the customer, business and processes to help triage new project requests based on changing partner needs

Experience For Senior Manager, IT Business Systems Analysis Resume

  • Communicate and negotiate timelines, budget, staffing, scope, milestones with project managers and key stakeholders
  • Identify requirements stakeholders including representation from business, operations, technology, quality assurance and other impacted groups
  • Proactively draw out requirements from stakeholders using a variety of elicitation techniques
  • Management and communication of requirements to ensure shared understanding and agreement
  • Tailor requirements packaging and communication to the consumers

List of Typical Skills For a Business Systems Analysis Resume


Skills For Business Systems Analysis Specialist Resume

  • Strong collaboration skills and comfort dealing with individuals at all levels of the organization
  • Client/server and/or distributed testing skills, knowledge of protocols, how database systems operate and exposure to both on-line and batch based systems
  • Excellent organization, negotiation, and project management skills
  • Prior experience managing technology vendor relationships
  • Advance skills using MS Visio for documentation purposes
  • Strong, demonstrated knowledge of ServiceNow’s Change, Problem, Incident and Configuration
  • Prior experience as a Business Systems Analysis Specialist

Skills For Manager, Business Systems Analysis Resume

  • Analysis, validation, verification and prioritization of elicited requirements into deliverables
  • Superior communication and presentation skills to peers, business partners and senior executives
  • Create and support of standards, processes and procedures necessary to produce the deliverables from the team and to work effectively with the other teams
  • Prior conversion system experience – replacing existing banking core for another one
  • Demonstrated experience in the software development project lifecycle (design, development, testing and implementation)
  • Superior verbal and written communication and negotiation skills with the ability to forge lasting relationships at all levels of seniority

Skills For Mgr, Business Systems Analysis Resume

  • Demonstrated experience in analytical, project management, process management or problem management
  • Experience in an IT service support role and / or equivalent combination of education and experience
  • Experience in financial institutions or relevant experience required in applicable field
  • Proven experience in managing sales and marketing systems implementation, data and business process design

Skills For Senior Manager, Business Systems Analysis Resume

  • Demonstrated experience developing and improving operational processes and procedures using
  • Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward
  • Effectively influence, communicate and work with all levels of the organization
  • Collaborating with business unit partners to identify and prioritize reporting, analysis and data visualization needs
  • Experience supporting or managing requirement gathering efforts
  • Demonstrated ability for creating and maintaining high performing teams

Skills For Business Systems Analysis Manager Resume

  • Face off to the business, constantly negotiating scope and resolving conflicting priorities
  • Coordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offs
  • Strong knowledge of data modeling and querying of relational databases (e.g. SQL server, Sybase, Oracle)
  • Experience using XML editing tools such as Altova XMLSpy, Liquid XML, or Notepad++
  • Experience of working with Requirements gathering tools, like Blueprint
  • Experience with relational databases, SQL, and proficiency using analytic tools to answer business questions
  • Collaboration with the Product Owner\Product Manager in prioritization & splitting of Epics, Features and PBI’s
  • Create and maintain a business analysis plan of requirements activities considering relevant priorities, dependencies, assumptions and constraints

Skills For Business Systems Analysis, Professional Resume

  • Experience using integrated requirements management tools such as HP ALM or IBM Requisite Pro
  • Strong Knowledge and understanding of the financial services industry
  • Experience translating business needs into functional business requirements
  • Partners with other operational areas to build strong working relations and improve workflow and organizational issues
  • Experience in creating basic SQL select statements

Skills For Director, Business Systems Analysis Resume

  • Highly skilled in understanding the big picture
  • Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context
  • Experience working on SQL, .net or big data as business systems analyst
  • Conduct monthly stakeholder with the goal of maintaining a prioritized backlog that best meets the needs of the business
  • Experience working with business intelligence (Oracle BI or similar) and data visualization tools (e.g., Tableau, Qlik, Microsoft PowerBI)

Skills For Manager Business Systems Analysis Resume

  • Strong and compelling written and verbal communication with peers, project team, and executive leadership
  • Experience in applying principles and practical application of business analysis
  • Experience working on enterprise and back-office applications
  • Experience and comfort level acting as a subject matter expert and consultant.
  • Previous experience in risk management, trading or valuations would be highly valued
  • Experience leading complex technology efforts in a fast-paced agile environment

Skills For Mgr IT Business Systems Analysis Resume

  • Strong understanding of Capital Markets business and knowledge of financial products
  • Familiarity or experience in online trading applications is an asset
  • Mentor less experienced BSAs in system requirements analysis, gathering, documentation, management and within area of expertise
  • Experience with Cloud based analytics solutions
  • Experience in requirement analysis and solution design

Skills For Senior Manager, IT Business Systems Analysis Resume

  • Validate requirements deliverables support business needs (i.e. address the problems and opportunities)
  • Utilizes demonstrated ability to establish goals, manage to and evaluate personnel against established goals
  • Experience in the field or related area
  • Experience with Revenue Cycle Management processes like Claims filing, Billing, pricing and Recovery
  • Experience developing business solutions with a variety of tools. Ideally including SAS, Teradata and cloud database technologies
  • DNA or other banking core processing system experience highly desirable – for implementations or configuration as a subject matter expert
  • Experience working on enterprise and back office applications

List of Typical Responsibilities For a Business Systems Analysis Resume


Responsibilities For Business Systems Analysis Specialist Resume

  • Strong customer orientation, positive and professional image and highly effective interpersonal and communication skills
  • Experience developing and managing business requirements, project plans, timelines and prioritization
  • Effectively communicate strategy, technology roadmaps, options and trade-offs of technical solutions, and project progress and risks to executive stakeholders
  • Problem analysis and problem resolution skills at both a strategic and functional level
  • Interact effectively with high-visibility roles, functional peer groups, and business partners to gain commitment and stakeholder alignment
  • Analysing problems for correct prioritization and classification
  • Experience developing marketing intelligence solutions with a variety of tools

Responsibilities For Manager, Business Systems Analysis Resume

  • Experience managing sprints, leading team coordination between analyst and development teams
  • Experience working in financial systems, financial reporting or similar area
  • Experience working with OLAP reporting tools such as Essbase, Cognos, etc
  • Experience working with processes enabled by cloud-based platforms
  • Exercises solid independent judgment and decision making abilities
  • Experience in Oracle EBS Applications with deep functional knowledge in AR, OM, Service Contracts, Install Base, GL, AP, ebTax and Projects

Responsibilities For Mgr, Business Systems Analysis Resume

  • Demonstrate the product as per the required configuration to the client
  • Provide exceptional customer service through strong partnerships with business partners
  • Maintain effective communication with executives and managers across the company to ensure proper sensitivity to the needs of the cross functional units
  • Evaluate project status and resource utilization to implement changes that improve the team's effectiveness to ensure delivery of roadmap projects on time
  • Strong desire to innovate and advance internal technologies and processes
  • Experience with web application development in a production environment
  • Centralize Business Systems Analysis processes within data and analytics for a consistent business partner experience

Responsibilities For Senior Manager, Business Systems Analysis Resume

  • Developing knowledge of local business processes and recommending technology-driven process improvements
  • Partnering with technical subject matter experts to determine and document optimal designs
  • Working across business units and across the BU IT Support function to promote consistency and share solutions across the enterprise
  • Collaborating with business unit and ESS associates on the execution of larger projects identified within the business unit
  • Facilitating change and innovation to legacy systems and processes
  • Understanding lead-to-opportunity and price-to-bill processes
  • Provide client the BRD for signoff after finalizing requirements and maintain versioning of the BRD

Responsibilities For Business Systems Analysis Manager Resume

  • Coordinate UAT efforts and answer client queries during UAT, by including technical points of contact where necessary
  • Create, collaborate and maintain marketing intelligence/data warehousing technology vision, strategy, governance and delivery roadmaps
  • Accountable lead for the design, documentation, development and deployment of reporting and end user computing solutions
  • Successful track record managing others as well as managing business partner relationships
  • Work with standard software development best practices, writing and updating technical documentation to include system design specifications
  • Configure functionality of the banking core, DNA, according to requirements
  • Create and support recurring data extracts, reports, and dashboards
  • Develop, maintain, and enhance in house tools including websites and external data feeds to customers
  • Partner with and operationally lead employees and vendor partner consultants from different locations in the development and delivery of Specialty software applications

Responsibilities For Business Systems Analysis, Professional Resume

  • Expert understanding of system development and product development life cycles
  • Understand of various marketing database technologies and BI solutions
  • Exceptional project management and consulting abilities
  • Engage intensively with business on IRRBB mandates from regulators and the new risk management approaches for TBSM to meet the reporting requirements
  • Facilitate / Lead User Acceptance testing
  • Expert understanding of system development life cycle
  • Remove/mitigate impediments impacting successful team completion of release/sprint goals
  • Maintains respectful dialogue in challenging situations
  • Consults on defects so they are quickly assessed and/or mitigated and resolved, whether in non-production or production

Responsibilities For Director, Business Systems Analysis Resume

  • As a member of the Technical Support Team, assists Filing Analysts with forms development, testing and production implementation of policy print for all individual Life and Annuity business lines and supports continuous improvement philosophy and service
  • Assesses customer needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes of low to moderate complexity) to identify basic business needs and/or priorities. Clearly articulates documents and validates basic business requirements
  • Develops basic technical solution requirements for identified problems, issues and/or defects by assessing impact and prioritization. Escalates issues/conflicts to management as needed
  • Provides basic systems related input on new product initiatives and works on multiple projects at once
  • Executes on best practices for policy print forms development to achieve accurate, high quality results with an emphasis on systems

Responsibilities For Manager Business Systems Analysis Resume

  • Maintains knowledge on current and emerging developments/trends for business systems, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions
  • Evaluates team member competencies and invests in staff development. Drives corrective behavior while maintaining self-esteem. Utilizes Team Development and Motivational techniques to constantly raise the bar in performance and quality. Coaches others in the "big picture" and ties initiatives to Corporate and Individual Goals
  • Understands how projects align to broader organizational goals and business benefit. Explains business benefit of projects and contributes to business case/feasibility development
  • Fosters business knowledge and understanding among business systems analysts and project stakeholders
  • Interact with senior level audience on a regular basis and navigate various organizational challenges. Works within those challenges to gain stakeholder trust
  • Mentors and contributes to organizations body of knowledge on business systems analysis, requirements package, and quality programs
  • Maneuvers and mentors business systems analysts through complex political situations effectively and quietly. Invests in stakeholder management and possesses ability to gain stakeholder trust. Brokers consensus among stakeholders with conflicting needs

Responsibilities For Mgr IT Business Systems Analysis Resume

  • Lead user acceptance testing and ensure that systems address business needs from users’ point of view
  • Provides oversight in the analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications
  • Uses knowledge of systems and industry requirements to project development needs or systems modifications
  • Interfaces with external clients or field-based employees on technical matters as needed
  • United States lawful permanent residency
  • Understand customer’s goals, business needs, and current business and economic trends. Use this and other related product and industry knowledge to build solutions with internal teams and/or customers
  • Partners with IT and business colleagues to document and streamline processes to align system solutions and automations
  • Collaborates with technology team to maintain system performance, system security and compliance requirements

Responsibilities For Senior Manager, IT Business Systems Analysis Resume

  • Technical SME for all systems and software upgrades, implementations, and integration projects
  • Provide leadership for work process redesign and performance outcomes measures in targeted processes to reduce risk and eliminate failures in an attempt to failsafe the process
  • Designs systems to monitor improvements to ensure performance is sustained and effective
  • Review specifications with stakeholders to assure clarity and consensus on features
  • Development of business requirements and participate in technical design as a requirements subject matter expert. Address issues raised during development and testing and resolve any defects in the requirements specifications
  • Contribute to best practices. Help evolve the team’s tools & techniques in the areas of enterprise analysis, process streamlining/modeling, business requirements and system specifications
  • Identify and troubleshoot operational issues and system gaps for sales and marketing systems and process
  • Knowledge of enterprise analysis and business process modeling methods

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