Lead Business Systems Analyst Resume Sample

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Kayley Strosin
1394 Katlynn Key,  San Francisco,  CA
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Work Experience

Lead Business Systems Analyst
03/2017 - PRESENT
Los Angeles, CA
  • Successful completion or enrolment in the International Institute of Business Analysis’ (IIBA®) Certified Business Analysis Professional™ (CBAP®) and Certification of Competency in Business Analysis™ (CCBA®) certifications are ideal
  • Partners with the Business users and IT teams to capture the business context - problem, current state, desired future state, objectives, business needs and impacted user groups
  • Plays a critical communications role by interacting with user (business domain) and with developers and testing personnel (technical domain)
  • Facilitate requirement, design and testing meetings with the teams
  • An Interim Secret or higher clearance is required in order to begin work. Continued eligibility is contingent on ability to receive final Secret clearance
  • Understanding of the end-to-end ID / Access Management Process
  • Experience working within a mainframe environment
  • Identifies business system requirements and related business/application solutions over a complete
IT Lead Business Systems Analyst
05/2010 - 01/2017
Chicago, IL
  • Configures system settings and options; plans and executes unit, integration and acceptance
  • Support production staff & client end users in the use of the overall client solution
  • Mentor, teach and coach Associate BSAs, BSAs, Sr. BSAs
  • Consult, problem solve and review with client teams in areas of expertise
  • Experience with Merger integration projects, especially in the areas of Support, Services, Training and other post-sales functions
  • Manage, Scope and deliver major enhancements coming through the helpdesk ticketing system, prioritized and approved by stakeholders.
  • Working knowledge of Client’s business, goals/objectives, campaigns and how they use Harmony, DREAM and DREAMmail products
Lead Business Systems Analyst With Experience
05/2003 - 03/2010
San Francisco, CA
  • Has worked with technical staff to design and implement technical solutions
  • Provides technical expertise in identifying, evaluating and developing customer journeys and demos which showcase our core application functionality to both internal and external clients and teams
  • Present demos to internal and external clients as well as create or conduct training to groups of individuals on functionality represented in the demos
  • Excellent organizational, presentation and interpersonal skills
  • Excellent problem solving skills in order to move toward a project’s successful
  • Deep knowledge and experience in building business requirements for IT solutions. Banking or financial services experience
  • Experience with processes and tools supporting Agile methodologies. Ability to understand technical issues, facilitation skills in planning and leading meetings, reviews and retrospectives
  • Mentor and coach the team to reach their highest potential. Strong analytical and problem solving skills with a high attention to detail. Shows initiative by anticipating risks, issues and opportunities, and escalating them accordingly


University of Great Falls
1998 - 2003
Bachelor's Degree in Computer Science

Professional Skills

  • Excellent problem identifying and solving aptitude with strong configuration and design skills with acute attention to detail
  • Experience displaying leadership, team centric and strong solution orientation skills
  • Demonstrate excellent writing and inter-personal skills to manage and deliver customer services
  • Strong business system analyst skills including writing and executing queries
  • Strong problem solving skills - both individually and through cross-functional teams
  • Excellent analytical and problem-solving skills with ability to analyze and work independently
  • Experience with database query and reporting tools, SQL development experience, advanced Excel and PowerPoint and experience with Tableau

How to write Lead Business Systems Analyst Resume

Lead Business Systems Analyst role is responsible for business, analytical, technical, presentation, negotiation, software, development, interpersonal, design, analysis.
To write great resume for lead business systems analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Lead Business Systems Analyst Resume

The section contact information is important in your lead business systems analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Lead Business Systems Analyst Resume

The section work experience is an essential part of your lead business systems analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous lead business systems analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular lead business systems analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Lead Business Systems Analyst resume experience can include:

  • Has performed basic BSA tasks within the SDLC process; including but not limited to create, maintain, and execute on delivery of business requirements, functional specifications, and test cases/steps
  • Strong organizational and analytical skills with attention to detail. Excellent written, verbal and presentation skills
  • Strong organizational skills with demonstrated ability to work on multiple medium to small scale projects in parallel
  • People management skills, proven track record of mentoring and coaching team members
  • Strong PC skills required including MS Windows, Word, Excel, Email
  • Demonstrated analytical and In-depth problem solving skills

Education on a Lead Business Systems Analyst Resume

Make sure to make education a priority on your lead business systems analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your lead business systems analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Lead Business Systems Analyst Resume

When listing skills on your lead business systems analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical lead business systems analyst skills:

  • Exceptional verbal, written and presentation skills; excellent project management skills; proven analytic skills
  • Strong interpersonal skills and with an ability to work effectively in a team environment
  • Strong technical skills including a solid understanding of underlying relevant technical architecture and business processes
  • Excellent verbal and written communication skills, as well as, demonstrated professionalism
  • Manage multiple, changing priorities while maintaining the ability to work effectively in a changing environment
  • Strong written and oral communication skills in order to define business and technical parameters and lead teams

List of Typical Experience For a Lead Business Systems Analyst Resume


Experience For IT Lead Business Systems Analyst Resume

  • Demonstrates excellent analytical skills and creative thinking to solve problems
  • Strong people and management skills to interact with colleagues, cross-functional teams, and third-party vendors
  • Strong verbal communication and presentation skills. Ability to handle ones-own in front of senior audiences
  • Strong analysis background with proven experience as an analyst on major, complex deliverables and/or multiple projects
  • Strong written and oral communication skills in order to define business and technical parameter and lead teams both onshore and offshore
  • Very good consulting and negotiation skills for gathering business intelligence and influencing partners
  • Facilitates meetings/task groups, tracks and influences task progress and tracks deliverables in order to effectively resolve business issues
  • Can effectively function in a global matrix and team environment
  • Business systems analysis experience or comparable business experience

Experience For Lead, Business Systems Analyst Resume

  • Experience of major systems implementation experience
  • Business systems analysis experience or comparable business experience
  • Skills with Requirements management software – i.e. Blueprint/Irise and/or Clarity as well as MS office (Excel, Office, PPT, Access)
  • Skills with Requirements management software – i.e. Blueprint, Irise and/or Clarity as well as MS office (Excel, Office, PPT, Access)
  • Project analyst or comparable coordination skills
  • Creating Business Objects reports to demonstrate/showcase issues and/or solutions
  • Support the SAP SD module, reviewing ticket backlog, prioritizing issues and working them to resolution
  • Experience with prototyping tools such as Axure, HTML Editor and Automated Regression Testing Tool
  • Experience developing training materials and detail job duty documentation

Experience For Lead Business Systems Analyst With Experience Resume

  • Demonstrates thorough knowledge of testing practices, methodologies, and automation and has the ability to transfer knowledge to staff
  • Demonstrates thorough understanding of the NGIC brand and ability to exhibit the behaviors associated with it
  • Demonstrate expertise in the business unit(s) they support, as well as, an understanding of the IT organization’s systems and capabilities
  • Experience writing requirements documents, functional design specifications, and test plans
  • Work with the Product Owner to assess risks and prioritize competing business needs
  • Formulate SQL queries validating reported issues and solutions

Experience For Lead Business / Systems Analyst Resume

  • It helps financial institutions operate more efficiently, capture complete customer relationships and adapt to changing business needs
  • Deep understanding and experience with global HCM processes
  • Experience with Microsoft Office 365 collaboration ecosystem, including SharePoint, SharePoint Online, Office Groups, Skype for Business, and Teams
  • Highly experienced with MSFT Office applications: word-processing, spreadsheet and presentation software
  • Experience participating in full-system implementation life-cycles (analyze, design, build, test, implement, support)
  • Demonstrable experience in international manufacturing business environment, preferably in the Medical Device industry
  • Tax accounting experience
  • Experience in environments where Commodities is present including IS Oil

Experience For Lead Business Systems Analyst Informatics Resume

  • Proven success in continued learning!
  • Experience working in waterfall & agile SDLC
  • Experience as a BSA working for a Fortune 500 company
  • Experience writing use cases
  • Story writing experience in an Agile environment such as XP or Scrum
  • Extensive experience with building requirements for online user interfaces
  • Experience with data modeling
  • Demonstrable experience of managing large, complex IT projects

Experience For Lead Business Systems Analyst Resume

  • Successful experience with mentoring peers and leadership opportunities
  • K2 specific experience is required
  • Effective leadership and supervision of team/staff; seeks continuous growth and development
  • Responsible for project prioritization which includes continuous communication and analysis of project progress
  • Mentor less experienced staff members
  • Experience in direct hands on design and implementation of the SAP POSDT module
  • Relevant technical or business work experience
  • Business systems analysis experience
  • Experience with process modelling

Experience For IT Lead Business Systems Analyst Resume

  • Information Systems/Business-related experience within SAP and related interfaces in the modules of WM/IM/MM
  • Software Development Lifecycle experience at all phases
  • Experience within a given function (e.g., Finance, Credit/Risk)
  • Writes and provides guidance on functional requirements against user experience and creative design for use by various development teams
  • Strong knowledge of Branch or Non-Branch operations and procedures is an asset
  • Strong knowledge of Retail Deposit and Investment products is an asset

Experience For Lead, Business Systems Analyst Resume

  • IT Business Analyst experience
  • Consistently demonstrates personal ownership of tasks, projects and job performance
  • Excellent technical aptitude with the ability to understand both business and technical language and ideas
  • Experience in the Insurance and Life Assurance industry
  • Software Development Lifecycle experience at all phases:4+ years
  • Min. 5 years’ experience within Banking & Financial Services industry in Business Analysis capacity

Experience For Lead Business Systems Analyst With Experience Resume

  • Experience in Medical Device, Pharmaceutical or Biotech IT is considered an asset
  • Able to collaborate with business users; identify engagement, follow–up on opportunities, and have a strong desire to excel
  • Experience with mentoring for the team and providing knowledge and guidance
  • Experience managing relationships with 3rd party vendors and teams
  • A good understanding of the strategic and commercial drivers for CRM projects
  • Healthcare industry experience, including order to cash processes
  • Good understanding of end-to-end processes in World Service operations areas as well as the customer journey
  • Thorough understanding of and experience with the SDLC
  • Operational experience in a software environment and a history of providing recommendations for resolution of technical problems

Experience For Lead Business / Systems Analyst Resume

  • Manufacturing experience​
  • Equivalent of 5 or more years of experience with complex custom application development and package integration projects
  • Experience in business systems analysis
  • Proven use of elicitation techniques to document accurate and measurable business requirements
  • BSA experience in software development

List of Typical Skills For a Lead Business Systems Analyst Resume


Skills For IT Lead Business Systems Analyst Resume

  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, support recommendations, and drive actions
  • Confident self-starter with demonstrated professionalism along with presentation, facilitation, time-management and organizational skills
  • Strong technical skills – ability to query a database, write own SQL
  • Possess strong leadership and negotiation skills
  • MS Office Suite: Excellent skills in Word, PowerPoint and Excel, Project
  • Good leadership skills and highly organized
  • Prior use of tax compliance software and prior experience in tax software development
  • Strong project management skills with the ability to manage multiple projects concurrently and deliver to established time frames

Skills For Lead, Business Systems Analyst Resume

  • Proven experience performing Systems Analyst activities and work in Object Oriented Programming (OOP) environments
  • Experience adapting to an environment with periodic changing of business priorities
  • Demonstrate flexibility in meeting the changing needs and priorities of the projects and teams
  • Has proven experience in speaking and working with multiple levels
  • Experience working in Supply Chain functional area with experience in Trade and Customs area highly desirable
  • Strong technical experience with systems networking, databases, web development, Mobile App development, and user support
  • Excellent oral and written communications, planning, interpersonal and time management skill

Skills For Lead Business Systems Analyst With Experience Resume

  • Develop strong partnerships with key business leaders who rely on the Intranet for effectiveness of their day to day operations and strategic planning
  • Experience in a business environment, with experience managing IT projects
  • Solid experience in writing SQL queries
  • Strong project management capabilities, with proven track record of successfully leading complex, large-scale projects
  • Assist in the training and orientation of other staff and end users. Develop proficiency in project management and systems analysis skills
  • Demonstrate strong understanding of database design, and perform database queries
  • Excellent web development, architecture, and project management experience
  • Able to communicate effectively in global environment
  • Strong documentation experience, especially around requirements, specifications and user workflows

Skills For Lead Business / Systems Analyst Resume

  • Report creation/analysis skills
  • Working within an Agile environment, applying a strong knowledge of Agile and Scrum practices
  • Working experience with TFS/JIRA and other business requirement tools
  • Understanding of MetLife Accrual Submissions and Validations
  • Technical hand-on experience, e.g., forecasting, planning, scheduling, provisioning
  • Experience practicing XP/Scrum assisting with product and sprint backlog development and grooming and sizing
  • Acquires business knowledge by learning the daily business operations of ADP and by obtaining a solid understanding of ADP products and features

Skills For Lead Business Systems Analyst Informatics Resume

  • Experience with collecting requirements from business and implementation details, implementing solutions, and providing technical support
  • Has experience working in a service organization, including but not limited to client facing project and operational activities
  • Experience leading solutions from ideation, planning, execution and deployment
  • Experience with emerging technologies such as Artificial Intelligence, Data Analytics, Text Mining, Robotics etc
  • Adept experience in creating and presenting Business and/or Functional Requirements Specification documents
  • Experience working with PeopleSoft Project Costing, Travel and Expense, Asset Management, General Ledger, Purchase Order modules
  • 2-3 full lifecycle SAP implementation experience including global templates with an in-depth understanding of SAP integration and ASAP methodology required
  • Proven capability to influence business team members by understanding requirements and describing the standard SAP business processes

Skills For Lead Business Systems Analyst Resume

  • Experience working on computer systems engineering and/or software development
  • Experience in a project management role, managing projects supporting the Software Development Lifecycle (SDLC) is desirable
  • Experience solving problems for IT systems or managing the solution for problems in IT systems
  • Experience developing and configuring in Salesforce.com
  • Experience working with technical teams and translating business and technical jargon
  • Experience supporting and developing solutions for a company with a large field sales or service team

Skills For IT Lead Business Systems Analyst Resume

  • Experience developing user cases or writing user stories
  • Experience managing and implementing intranets or collaboration software
  • Experience in developing requirements and performing system analysis
  • Some technical experience writing LSMW’s, debugging programs, data conversion tools, etc
  • Experience utilizing Agile/Agile Scrum/XP principles and supporting Agile teams
  • Experience in working with solutions using AS400 and/or COBOL
  • Demonstrates through knowledge of multiple states and various product lines including rating, operations, and overall process workflow

Skills For Lead, Business Systems Analyst Resume

  • Demonstrates proficiency in supervising and leading teams
  • Demonstrate an understanding of technological trends and apply this knowledge to bring solutions to business units supported to enhance the enterprise’s
  • Demonstrate proof of concept & assist in training activities Perform initial testing of problem fixes, change request, enhancements and new functionality
  • Strong team builder able to standardize operations while coaching and building talent
  • Experience in a fast paced, changing environment
  • Experience with leading technologies and platforms, such as Salesforce, Workday, Coupa, Concur, Oracle
  • Experience in creating reports from tools like Excel, Tableau, Business Objects, Google Analytics, Salesforce Einstein (Wave) or Anaplan

Skills For Lead Business Systems Analyst With Experience Resume

  • Experience using Agile Tools such as JIRA
  • Experience creating architectural diagrams
  • Experience leading Agile ceremonies
  • Experience leading initiatives in a highly collaborative, multi-discipline development team environment
  • Solid background working in Agile software development environment as a BSA, product owner, and/or scrum master
  • Experience partnering with Java development teams
  • Experience with areas of Support, Services, Training and other Post-Sales business functions

Skills For Lead Business / Systems Analyst Resume

  • Experience in financial services industry, supporting buy-side technology
  • In the role of managing projects combined with technical experience directly related to the position
  • Subject matter expertise (5-10 years of experience) in Project Accounting and Software Capitalization systems
  • Experience working with cross-functional teams
  • Experience defining event-based functional and technical specifications, workflows, and chat conversations that work across platforms
  • Proven track record in building software for enterprise users
  • Experience writing business requirements, test plans , and SOP’s
  • Hands on experience with Retail SAP Master Data: Sites, Customers, Articles, Assortments, Listings, Pricing and Promotions

List of Typical Responsibilities For a Lead Business Systems Analyst Resume


Responsibilities For IT Lead Business Systems Analyst Resume

  • Excellent written and oral communication skills to communicate complex issues in an easy-to-understand way
  • Supports and maintains the validated status of systems using BD's SDLC validation methods and tools
  • Business systems analysis experience, or comparable business and technical experience
  • Knowledge of and experience managing requirements and requirements traceability
  • Experienced in providing all Security/Compliance required documents
  • Experience working as a business or data analyst
  • Strong record of success in leading business growth with significant P&L responsibility (within a given industry, e.g., Financial Services)
  • Good understanding of Relational Database

Responsibilities For Lead, Business Systems Analyst Resume

  • Extensive experience developing Use Cases
  • Participates with Business on SAP IT functionality demand to identify and prioritize SAP/ Business requirements and supporting business cases
  • Work experience in an analytical and problem-solving role
  • Experience in generating process documentation
  • Previous experience in Business Marketing, Systems Analysis, or Technical background

Responsibilities For Lead Business Systems Analyst With Experience Resume

  • Experience in integrating custom built solutions with vendor product offerings, particularly Treasury and Financial applications
  • Experience with Agile or iterative development methodologies
  • Act as Scrum Master, as needed, on prioritized business efforts
  • Experience with requirements management
  • Assist the team to ensure blockers and issues are addressed in a quick and effective manner
  • Develop a strong network with Business Experts and regional key stakeholders such as Center of Excellence (CoE)

Responsibilities For Lead Business / Systems Analyst Resume

  • Work or project experience
  • Work closely with Mobile Delivery Leads and business product owners on prioritization and coordination of all mobile deployments
  • Experience in a business analyst role
  • Significant Software Development Life Cycle knowledge and experience, or comparable methodologies
  • Excellent track record for analysis and resolution of problems under pressure/time constraints
  • The lead level provides direction and technical leadership to high priority or complex projects
  • Typically requires ten to fourteen years related experience
  • Tracking and monitoring defects that arise during UAT, and seeing them through to resolution
  • Testing Support -- Assists in the development of functional testing requirements for new or existing system features

Responsibilities For Lead Business Systems Analyst Informatics Resume

  • Preparing all testing-related documentation. ·
  • Partnering with technical team to assist with design decisions and estimates for project tasks and change requests
  • Ongoing interaction with senior management
  • Understanding of AWS technologies and terminology
  • Understanding of requirements elicitation techniques
  • Leading a development team
  • Working knowledge of systems development methodology
  • Managing without formal authority

Responsibilities For Lead Business Systems Analyst Resume

  • Preparing all testing-related documentation
  • Documenting business processes and identifying improvements for additional efficiency and functionality
  • Facilitating requirements-gathering session
  • Decomposing Epics into Features and User Stories down to detailed functional and nonfunctional requirements
  • Developing business & system use cases
  • Serving as a proxy Product Owner and/or Scrum Master
  • Creating User Interface wire frames as necessary
  • Working with Tier 3 support to troubleshoot & resolve production incidents
  • Provides estimates for project timelines, planning and for on-going forecasting

Responsibilities For IT Lead Business Systems Analyst Resume

  • Coordinates testing with the IT Team and business partners, while assisting with creation of required testing artifacts where applicable
  • Responsible for quality testing and working with the users to gain user acceptance testing
  • Conducts testing/conference room pilots for software projects. This includes coordination of the events, documenting results and driving resolution of issues
  • Supports training of the proposed solutions contributing to user guides, reference manuals and training materials as appropriate
  • Working with CRM, CPQ, salesforce automation, order management, ecommerce solutions, marketing automation, and reporting
  • Seek to improve the team’s productivity by assessing existing and developing new processes and procedures in conjunction with industry best practices
  • Maintain proficiency in programming languages and program development and testing

Responsibilities For Lead, Business Systems Analyst Resume

  • Acts as a consultant to the BD OSMT/TS business in addressing process and system issues, through a combined understanding of business and technical knowledge
  • Self-directed in performing responsibilities on large, highly complex programs and establishing governance with tools, processes and methodology
  • Complete assigned project activities utilizing available tools and adhering to processes as required by the SDLC
  • Knowledge -- Remains up-to-date on all systems analysis tools by reading related material and taking courses
  • Assist Development & Testing teams in clarifying questions around requirements in an unambiguous manner
  • Provide technical expertise and recommendations in assessing new projects and initiatives to support and enhance our existing Omni-Channel systems
  • Assist in producing technical documentation for new and existing applications
  • Serve as a liaison and facilitator between Product & Journey owners to assist in addressing and resolving issues and new development requests
  • Takes a lead role in gathering and documenting business requirements

Responsibilities For Lead Business Systems Analyst With Experience Resume

  • Lead development of functional requirements and design documentation, facilitates testing and training
  • Build test plans, test cases, perform functional testing and assure proper user acceptance testing of completed projects
  • Provide coaching, mentoring and work direction for other business analysts on immediate team
  • Manage User Acceptance Testing and training for the stakeholders
  • Conduct unit testing of configuration along with regression testing of fixes, enhancements and system

Responsibilities For Lead Business / Systems Analyst Resume

  • Serve as a subject matter expert in business planning and analysis, specification, development and usability testing
  • Responsible for staying abreast of business and technological advances, changes and trends; makes recommendations with respect to testing practices and tools
  • Function as a resource for all BSA staff regarding questions challenging questions
  • Serves as the subject matter expert for key POSDT processes within SAP as well as incoming and outgoing interfaces to POSDT
  • Facilitate testing and training

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