Bilingual Customer Support Resume Sample

4.8
15 votes

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Era Hahn
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Work Experience


Bilingual Customer Support Specialist
05/2016 - PRESENT
Chicago, IL
  • This is a temporary, contract role with the potential for extension
  • This is a 12 month position w/ potential Contract to Hire potential. The position pays $15-16 per hour W2
  • Proficient in English and Mandarin languages
  • Effectively prioritize and multitask
  • Speaking other languages (English & Portuguese)
  • Finding solutions while connecting with customers
  • Written and verbal communication (English & Portuguese) with a professional yet personal tone
Bilingual Customer Support Representative
10/2012 - 02/2016
Houston, TX
  • Learning quickly with an eye for detail
  • Napa Consumer/Store Relations
  • Automotive Center Warranty
  • Store Online Maintenance
  • Proficient in English and Cantonese languages
  • Identify, research, and resolve technical and end-user application failures and deficiencies
  • Ensure proper follow-through on all directives, bulletins and schedules from management
  • Educate and coach customers on best practices for using TradeRev’s products and services
  • Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments
Bilingual Customer Support Advocate
11/2007 - 05/2012
Detroit, MI
  • Understand and react to the competitive landscape regarding all company policies, procedures, and systems with a customer impact
  • Maintain proactive communications with customers for incidents or requests
  • Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise
  • Document known errors, workarounds, procedures, and product-specific information
  • Act as a liaison between technical and non-technical users
  • Interact with technical resources in problem resolution
  • Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity
  • Willing to work 11 am to 8 pm

Education


California State University Channel Islands
2003 - 2007
School's Degree in Spanish

Professional Skills


  • Excellent verbal and written communication skills, including great listening skills and a strong phone presence
  • Strong time management/prioritization skills and multi-tasking ability
  • Problem-solver with proven analytical and critical thinking skills
  • Skilled in creating and fostering excellent client relationships
  • Experience of working in hospitality - preferably reception / restaurant experience
  • Language skills required in English, and Spanish or Portuguese or French or German or Italian
  • Provides service in Italian, and English. Verbal and written communications skills required for all languages

How to write Bilingual Customer Support Resume

Bilingual Customer Support role is responsible for languages, communications, training, customer, portuguese, dynamics, english, french, events, retail.
To write great resume for bilingual customer support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Bilingual Customer Support Resume

The section contact information is important in your bilingual customer support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Bilingual Customer Support Resume

The section work experience is an essential part of your bilingual customer support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bilingual customer support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bilingual customer support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Bilingual Customer Support resume experience can include:

  • Identify and dispatch available resources based on needed expertise, customer dynamics and employee skill set to provide on-site customer support. This includes using the proper escalation path and notifying the proper Service manager and Director and other appropriate personnel
  • Verbal and written communications skills for all languages
  • Experience creating, updating, and maintaining Knowledge Base articles
  • Experience utilizing basic computer programs and reviewing requests from retailers/dealers
  • Personal experience with the TripAdvisor site, including the submission of reviews and participation in Forums
  • Experience with relevant applications, including but not limited to

Education on a Bilingual Customer Support Resume

Make sure to make education a priority on your bilingual customer support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bilingual customer support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Bilingual Customer Support Resume

When listing skills on your bilingual customer support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical bilingual customer support skills:

  • Effectively solve customer inquiries via phone, email, and Twitter using a CRM tool
  • Proven experience working directly for a mobile carrier / telecom leader in a customer support capacity
  • Communicate Effectively: Communicate clearly and concisely and adjust communication style to improve performance
  • Communicate effectively with both customers and supervisors
  • Communicate effectively in French and English
  • Provides service in French, and English. Verbal and written communications skills required for all languages

List of Typical Experience For a Bilingual Customer Support Resume

1

Experience For Bilingual Customer Support Representative Resume

  • Professionalism, patience, and the ability to multi-task
  • Self-motivated and has the ability to work under minimal supervision
  • Proficiency in MS Word, MS Excel, and Google applications required
  • Proficient in English and German languages
  • Bilingual in English/Italian or English/French
2

Experience For Bilingual Customer Support Specialist Resume

  • Deliver above and beyond customer service to our listeners through phone, email, social, app stores
  • Champion the needs of the customer by successfully identifying trending issues and feature requests and effectively communicating these with our Product, Engineering, and Marketing teams
  • Maintain expert knowledge of iHeartRadio products and services
  • Work directly with the Director of Customer Operations to continuously identify and optimize support processes to both improve the customer experience and increase support efficiency
  • Exceptional technical support and troubleshooting skills in Windows/Mac desktop browsers, Mobile (iOS or Android) and exposure to Home Entertainment platforms (Amazon Echo, Google Home, Smart TVs, Roku, etc.)
  • An understanding of what makes for great customer support and advocacy with a focus on consistently achieving outstanding customer satisfaction
  • Provides technical telephone support to both English and French-speaking customers for all supported websites
3

Experience For Bilingual Customer Support Analyst Resume

  • Bilingual in English/Italian, or English/French, or English/Spanish, or English/Portuguese
  • HIGHLY DESIRED: trilingual in Portuguese/Spanish/English
  • Collect/prepare/maintain data used in the operation of ATDOnline and other related websites
  • Director of Sales Support
  • Answers Inbound Calls
  • Customer Care Manager

List of Typical Skills For a Bilingual Customer Support Resume

1

Skills For Bilingual Customer Support Representative Resume

  • Professional experience using Oracle
  • Experience providing basic technical support over the phone as well as email to external customers
  • Excellent communication (verbal, written)
  • Order/data entry experience
  • A desire to help people and improve the customer experience
  • The ability to multitask and prioritize under stress
  • SQL, database experience
2

Skills For Bilingual Customer Support Specialist Resume

  • Enterprise Support Experience
  • Customer service or call center experience
  • Excellent editorial judgment and command of the English & Spanish language
  • Hands-on experience with user-generated content (either personally or professionally)
  • PC support experience
  • Customer support call center experience
  • Identify and dispatch available resources based on needed expertise, customer dynamics and employee skill set to provide on-site customer support
  • Using the proper escalation path and notifying the proper Service manager and Director and other appropriate personnel
3

Skills For Bilingual Customer Support Analyst Resume

  • Walking distance from South Station
  • Knowledge and use of operating systems, hardware environments, software, and networking
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
  • Exhibit patience with customers and be thorough in explanations to gain understanding
  • Analytical approach to troubleshooting technical problems
  • The ability to implement fixes, and document the case for escalation, analyze the hardware or software problem and write case notes in the tracking system
  • Hold a high bar for Support when owning customer interactions
  • Genuine curiosity about people and business, while possessing the ability to inspire passion in others
  • A passion for Square and customers engaging with Square products
4

Skills For Bilingual Customer Support Advocate Resume

  • Willingness to work flexible hours as part of a rotating schedule, which includes a mix of weekends, mornings, evenings, overnight, and holidays as needed
  • Available for varied hours/shifts in 24-hour /365 days year setting. Required to work evenings (1-10 pm, 3 pm-12 am, or overnight)
  • Supports all company departments by managing inbound telephone calls, e-mails, and information for clients, vendors and co-workers
  • Update public and internal facing help knowledgebases
  • Availability to work at month and quarter closes is critical
5

Skills For Bilingual Customer Support Associate Resume

  • Be Accountable for Results: Assume full responsibility for the consequences of one’s behaviors, decisions and results
  • High energy with capability and willingness to learn, apply process knowledge to “real” business requirements
  • Fully bilingual in Engish and Spanish
  • Fully bilingual in English and Spanish or Portuguese
  • Bilingual fluency in Spanish and English, or Portuguese and English
  • Familiarity with Hootsuite, Zendesk, Chat software, Payment software such as Aria & PayPal
  • Knowledge of the legal system and legal terminology an asset
  • Possess personal drive and self-motivation and take the initiative to accomplish departmental goals
6

Skills For Bilingual Customer Support Agent Resume

  • Bi-lingual in English and Spanish, French OR Portuguese
  • Work noon - 9pm, 3 pm - 11pm, or overnight hours
  • The ability to dispatch customer service related requests
  • Use of operating systems, hardware environments, software, and networking to understand how they all interrelate with Oracle MICROS and a Hotel customer environment
  • Experience working in a fast-paced and dynamic call center environment
  • Experience in a high-volume, technical customer support role
  • Knowledge of the Opera software is an advantage
  • Identify, document and follow up with engineers on product bugs and features
7

Skills For Bilingual Customer Support Officer Resume

  • Recognize errors and draft improvements to content in the external Support Center and internal documentation
  • Collaborate with members of other teams to root out answers and be a resource to teammates
  • An dynamic progressive environment with potential for growth
  • Modern and innovated office in the seaport area with a gym
  • Office Snacks and Coffee/Tea readily available!
  • Local to the Orlando area
  • Punderful sense of humour
8

Skills For Bilingual Customer Support Team Member Resume

  • Both English & French fluency, both spoken and written
  • The ability to quickly adapt to new situations and think on your feet
  • Both English & Spanish fluency, both spoken and written
  • Answer the most commonly asked questions for defined issues and problems
  • 4) A+ is a nice to have
  • Familiarity with command prompt applications and tools (Linux or Windows)
9

Skills For Bilingual Customer Support Support Resume

  • Deal directly with members and business owners via email, phone, and chat
  • Handle and resolve customer complaints within a 1-2 business day turnaround
  • Highly fluent in spoken and written English. Fluency in spoken and written Spanish also required
  • Handle confidential information and adhere to established protocols
  • Work independently, anticipate problems, and suggest solutions
10

Skills For Bilingual Customer Support Resume

  • Type 50-60 words a minute
  • Schedules can shift, but not without notice and they typically stay in the shifts for at least a quarter
  • Maintains the high standard of customer service with clients, vendors and co-workers
  • Completes Vendor Confirmations and reports metrics weekly
  • Greets and connects walk-in customers to the appropriate department/staff member
  • Ensures that all inbound communications receive a response within an hour

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