Benefits Program Manager Resume Sample
Kylee Rodriguez
7805 Jared Rest,
Chicago,
IL
+1 (555) 570 7357
Work Experience
Benefits Program Manager
06/2016
-
PRESENT
Dallas, TX
- Builds relationships with vendor partners to ensure Colliers’ objectives and service levels are continuously met
- Develop relationships with vendors and campus partners
- Guide and provide assistance to HR staff, provide management support for program activities and for resolution of benefit related issues
- Ensure compliance with all legal requirements of various employee benefit programs including filing of all regulatory notices and ERISA
- Demonstrated business (verbal, written, facilitation, negotiations, listening, and presentation) communication skills
- Demonstrated experience in managing and working with various benefits vendors for one or more specialty areas (Health & Welfare, Retirement, and Absence/Leave Management)
- Demonstrated familiarity, knowledge and understanding of all the applicable federal and state requirements related to benefits
- Demonstrated customer-oriented/service-oriented relationship skills
Global Benefits Program Manager
01/2012
-
05/2016
Boston, MA
- Demonstrated knowledge and understanding of benefits
- Demonstrated organizational, analytical and problem-solving skills
- Formulate and champion wellness, health and 401K benefit plans
- Implement program changes in alignment with benefit-program strategy
- Develop and deliver training/communications/education surrounding benefit programs
- Develop and present analytics for Executive Board and Committee presentations
- Manage compliance and audit activities for benefit programs
Healthcare Delivery Benefits Program Manager
02/2008
-
10/2011
Detroit, MI
- Demonstrate compliance with all bank regulations that apply to your position, and keep up to date on regulation changes
- Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position
- Five+ years’ experience creating and administering benefit plans in a large corporate environment
- Demonstrated prowess with pertinent federal and state laws
- Experience in benefits and/or HR operations with focus on benefits required
- Demonstrated ability to impact and influence others at all levels in the organization and maintain effective relationships with external partners
- Excellent project management and process improvement background. PMP and Six Sigma certification and/or relative project management/process improvement experience desired
- Strong networking capabilities both inside and outside organization
Education
Purdue University North Central
2002 - 2007
Bachelor's Degree in Human Resources
Professional Skills
- Demonstrated excellent verbal and written communication, facilitation, and administrative skills
- Demonstrated strength in analytical thinking and project management skills
- Self-starter, skilled at effectively managing multiple priorities and tasks in a complex, fast paced environment
- Possess strong problem solving and customer service skills
- Strong skills in project planning and vendor management
- Validated analytical skills and attention detail
- Strong analytical skills and ability to use advanced excel functions to develop comprehensive analysis and proposals
How to write Benefits Program Manager Resume
Benefits Program Manager role is responsible for analytical, analysis, communications, excel, reporting, finance, integration, database, compensation, benefits.
To write great resume for benefits program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Benefits Program Manager Resume
The section contact information is important in your benefits program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Benefits Program Manager Resume
The section work experience is an essential part of your benefits program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous benefits program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular benefits program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Benefits Program Manager resume experience can include:
- Governance – ensuring programs align to Amazon’s benefit philosophy and meet local regulatory requirements. This also includes updating Amazon’s data repository with plan provisions and ensuring policies and procedures are documented with on-going roles and responsibilities clearly defined
- Design innovative, integrated programs that align with the Company’s strategy for delivering Wellness, Health & Welfare, Retiree Health, Disability and Absence Management programs. Specific knowledge and experience managing pharmacy benefit managers, with an understanding of the pharmaceutical landscape
- Excellent consultative, interpersonal, communication and written skills
- Establishing & maintaining meaningful/actionable metrics on performance and teammate experience
- Measures effectiveness of existing benefits programs
- Experience successfully executing on complex program implementations
Education on a Benefits Program Manager Resume
Make sure to make education a priority on your benefits program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your benefits program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Benefits Program Manager Resume
When listing skills on your benefits program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical benefits program manager skills:
- Strong organizational and prioritization skills, including the ability to plan and schedule competing work deliverables
- Experience developing, effectively influencing, educating and presenting new programs to senior management and employees
- Capable of effectively prioritizing and processing a high volume of work while maintaining the highest quality
- Good communication skills including written and verbal, giving presentations and helping address HR/ business leaders’ questions
- Demonstrated experience working with US Healthcare Plans including strategic design, vendor management, financial and clinical data analytics
- Innovation, analytical, and creative problem solving skills
List of Typical Experience For a Benefits Program Manager Resume
1
Experience For Global Benefits Program Manager Resume
- Highly effective verbal and written communications skills to collaborate, develop partnerships and encourage trust of vendors, managers, and all team members
- Strong analytical skills and the ability to develop comprehensive analysis
- Work effectively across internal teams, communicating clearly and comprehensively to meet project deadlines
- Experience with HR Systems and ability to learn new functionalities
- Highly organized with the ability to manage multiple high priorities in a fast-paced environment
- Experience in a high technology company with rapid growth highly beneficial
2
Experience For Benefits Program Manager, Americas Resume
- Provides supervision and guidance to less-experienced benefits staff
- Work closely with the International Benefits Team, third party administrators and consultants to deliver a best in class employee experience
- Be a conduit for the benefit value proposition and maintain strong partnership with all team members
- Experience in HR and benefits, preferably in high growth or corporate environments
- Proven knowledge of benefits practices, operations and compliance
- Manage numerous high priority projects simultaneously
3
Experience For Healthcare Delivery Benefits Program Manager Resume
- Closely involved with preparing and managing the open enrollment process each year
- Supports management's decision making by analyzing benefit options with cost containment measures
- Identifies benefit options by studying programs; obtaining advice from consultants
- Appreciation for the fact that we work in a global environment which is rapidly changing and growing
- Partners with HR Advisors on resolving leaves of absence and worker’s compensation escalations
- Manages all benefit administration activities within the scope of the position, including: health/welfare plans, COBRA
4
Experience For Global Commuter Benefits Program Manager Resume
- Recommends benefits programs to management by studying employee requirements and trends and developments in benefits
- Manages all benefit administration activities within the scope of the position, including: Retirement Savings Plans and Deferred Compensation
- Work in a cross functional team environment, with the ability to adapt to changing needs
- Administers one of the following employee benefits programs, i.e., Health & Welfare, Retirement, or Absence Management
- Ensure compliance with all local regulatory and reporting obligations
- Proficient in Microsoft Office including Excel VLOOKUP formula and pivot tables
5
Experience For Employee Benefits Program Manager Resume
- Support with implementation of benefit functionality in HR systems, manage system accurate on an ongoing basis
- Develop well-being vision and create long-term roadmap
- Reconciles billing issues
- Self-starter who is passionate about leading change
- Provides consultation and technical input for plan policies and descriptions (e.g. SPD’s)
- Administers all company benefit and health services programs, and related practices and processes, to ensure they are effective, efficient, compliant, and in alignment with the overall business strategies and objectives
6
Experience For Benefits Program Manager, Finance & M&a Resume
- Works with all plan vendors to resolve administration problems and employee issues making recommendations on how to streamline current processes and improve department efficiencies
- Responsible for new hire benefit orientations
- Respond/Resolve questions/problems related to health and welfare benefits
- In project management, review and implementation of global benefits programs (including EMEA and APAC) for all levels of employees across multiple country locations, 5-8 years in benefits administration
- Learn quickly and independently, have a sense of urgency, responsive to deadlines
- Knowledge of global regulatory requirements and ability to assess and align current programs for compliance
- Learn more about Palo Alto Networks here and check out our fast facts
7
Experience For Senior Compensation & Benefits Program Manager Resume
- Partners with the Human Resources Director in the design and delivery of the hospital’s employee benefit programs, plans, and policies
- Manages and partners with benefits vendors to a) ensure that the contracted services are being performed accurately, timely, and with high quality, and b) ensure that the relevant plans, policies and processes are accurately defined and administered
- Ensures benefits plan issues or employee issues are resolved in a timely manner. Handles benefit inquiries and complaints to ensure quick, equitable, courteous resolution. Maintains contact in person, and by phone or mail
- Ensures the estimated cost is calculated for any new plans or changes to the existing plans
- Ensures employees are well-informed about the plans offered to them. Prepares announcement material, booklets, other media for communicating the new plans or changes to management and employees. Conducts employee meetings
- Ensures information and communications are prepared and rolled out properly for annual open enrollment, which includes but is not limited to, the open enrollment booklet and information being posted on the online tool and LPCHS websites
8
Experience For India Benefits Program Manager Resume
- Prepares and executes, with legal consultation, benefits documentation such as original and amended plan documents, benefit agreements and insurance policies. Instructs insurance carriers, trustees, and other administrative agencies outside the company to effect changes in benefits programs. Ensures prompt and accurate compliance
- Assures hospital compliance with provisions related to the benefits programs. Supervises preparation of the reports and application required by law to be filed with federal and state agencies. With support of consultants and legal counsel, reviews and analyzes changes to state and federal laws pertaining to benefits
- Oversee monthly billing and reconciliation of insurance invoice payments
- Ensure plan compliance with regulatory filings, notices, ACA mandates, plan audits, non-discrimination testing, etc
- Manage 401(k) Committee meeting and retirement initiatives
- Prepares data for discrimination testing
- Design innovative, integrated programs that align with the Company’s strategy for delivering Wellness, Health & Welfare, Retiree Health, Disability and Absence Management programs
- Project management experience (preferably within HR and/or Benefits)
9
Experience For Employee Benefits Program Manager, Apacx Resume
- Demonstrated ability to lead projects from concept to implementation & concisely communicate complex information to disparate audiences
- Continuously evaluate benefit programs and develop proposals for enhancements. Keep current
- Streamline & optimize global benefit communication content and channels
- Manage and evaluate ongoing U.S. benefit programs including but not limited to, medical, dental, vision, disability, life and flexible spending by partnering with broker and external vendors
- Evaluate and provide recommendations and decisions that are strategically aligned with the company goals
10
Experience For Life Benefits Program Manager, Health Resume
- Stay on top of benefit trends, best practice, and regulatory updates
- 401k/Deferred Compensation Administration
- Prepares and is responsible for 5500
- Respond/Resolve questions/problems related to 401k plan and Deferred Compensation
- Manages and ensures compliance of 401k administration
- Participate in global benefit program design and renewals by completing benefit surveys, researching market data, developing cost analysis, and developing program recommendations
- Act as project leader to develop, streamline and manage operational procedures for international programs
List of Typical Skills For a Benefits Program Manager Resume
1
Skills For Global Benefits Program Manager Resume
- Strong written and verbal communication skills with a strong customer orientation
- Demonstrated project management skills and ability to collaborate with internal and external partners on projects
- Effective project management skills with attention to detail
- Analytical with strong Excel knowledge and experience analyzing compensation processes
- Strong ability to plan, organize, prioritize, work independently and meet deadlines
2
Skills For Benefits Program Manager, Americas Resume
- Proven ability to plan, organize, prioritize, work independently and meet deadlines
- Advanced level skills in Microsoft Office Tools: Word, Excel and PowerPoint
- Working experience in reporting and financial analysis
- Relevant experience working in a professional capacity including HR, Benefits, Marketing/Events and Wellness
- Experience with developing and delivering presentations at all levels
- Experience in interpreting and communicating policy provisions
- Experience handling HIPAA, FLSA, ADA, FMLA, ERISA, and COBRA regulations
- Keep current on market trends, business challenges, and priorities by gathering competitive market data
3
Skills For Healthcare Delivery Benefits Program Manager Resume
- Experience managing employer onsite health/wellness center
- Foster effective working relationships and build consensus with multiple stakeholders
- Experience building relationships with key external organizations
- Critical thinker, with strong analytical and problem solving capabilities
- Experienced in compensation and benefits across different US states (5+ years), working at a fast-paced, international company
- Reviews and offers recommendations improve the existing processes and procedures to ensure programs efficiency and effectiveness
- Experience in benefits administration and management
- Experience with large, complex global employer
4
Skills For Global Commuter Benefits Program Manager Resume
- Benefits program management experience
- A very good communicator, who can speak with people at all levels
- Strong knowledge of current regulations and leave laws, general HR and Benefits and Leave administration in the US and Canada
- Proficiency with Word, Excel and PowerPoint; experience with benefits administration
- Critical thinker, with strong analytical and problem-solving capabilities
- Make informed decisions and choices based upon priority, business necessity and bottom line impact
- Experience in India benefits
- Experience in India geography benefits like PF and Gratuity
5
Skills For Employee Benefits Program Manager Resume
- Experience in mergers/takeovers of India entities
- Highly organized with the ability to multitask and prioritize varied complex projects
- Demonstrated knowledge of international benefits administration policies, practices, and procedures
- Progressive benefits administration experience
- Strong customer service focus, highly organized, responsible, and detail-oriented
- Experience managing leaves not only in United States, but also in EMEA, APAC and LATAM. Familiar with accommodation process
- Good judgment and discretion when dealing with sensitive information
6
Skills For Benefits Program Manager, Finance & M&a Resume
- Developing & executing end-to-end implementation plans, including systems, communications, UAT, etc
- Creating & collaborating with stakeholder teams, including internal teams, consultant partners, vendor partners, etc
- Researching and conducting benefit program analysis, ROI potential, impact analysis, etc
- Assist in developing, recommending, managing and administering policies and programs
- Knowledge of benefit funding, budgeting, tracking, analysis, and reconciliation
- Function in a fast-paced and demanding environment, multi-tasking and meeting tight deadlines
7
Skills For Senior Compensation & Benefits Program Manager Resume
- Light physical effort equal to frequent lifting or moving of lightweight materials. Required to sit, stand, bend and reach
- Contribute to employees’ understanding of benefit programs by communicating programs clearly and concisely
- Oversee global benefit compliance working with North America, EMEA and APAC partners including Benefits, HR, Payroll and Systems
- Assist with administration of 401(k) including coordinating educational workshops
- Lead open enrollment, including HR system administration, data accuracy of benefit information, event planning, program renewals, communications, etc
- Managing benefits function including design, cost analysis, and implementation
- Ensure government reporting requirements are met and other global benefits communications are in accordance with local legislation
8
Skills For India Benefits Program Manager Resume
- Lead a team of professionals in managing complex cases and multiple projects
- Fluent using basic technology tools (e.g. Pages, Numbers, Keynote)
- Capacity to deal with ambiguity and risk taking
- Expertise in dealing with Govt bodies like the PF Commission etc
- Translate complex data and/or benefits information into easily understood terms
9
Skills For Employee Benefits Program Manager, Apacx Resume
- Ensure information in the online benefits system is accurate and look for ways to enhance automation
- Benefit Administration – Manages the administration of the Bank's benefit plans and wellness program and ensures alignment with the Bank’s culture and financial objectives
- Compliance - Ensures compliance with provisions of ERISA, IRS, COBRA, HIPAA, Department of Labor, Health Care reform and other related benefit plan regulations
- Benefit Vendor Relationship Management (10%) - Responsible for contract and vendor management for all health and welfare plans
- Open Enrollment – Benefits lead for annual open enrollment
10
Skills For Life Benefits Program Manager, Health Resume
- HR Team Education/Partnership - Provide ongoing education and support to the HR Service Center and Pay Administration on the Bank’s plans and as new federal or state regulations become effective. Basic Qualifications
- Benefit Vendor Relationship Management - Responsible for contract and vendor management for all health and welfare plans
- Able to quickly grasp complex benefits issues and propose and present solutions
- Highly client-oriented, responsive and able to work under pressure on multiple assignments
- Able to work both independently and in a team on projects and take responsibility for your own work
- Experience: 7+ years' experience in the overall absence management field, including Disability, LOA program management in a complex environment, and Time Off program management
List of Typical Responsibilities For a Benefits Program Manager Resume
1
Responsibilities For Global Benefits Program Manager Resume
- Develop tools and strategies to enhance employee understanding of benefits packages, including creation of benefit materials, management of benefit information on corporate Intranet and HR systems resources, and delivery of communications to employees
- Manage and track global benefit costs and reconcile invoices, ensuring accuracy of employee data provided to benefit brokers and carriers, and prepare budget forecast
- Ensure our employees have an amazing employee experience through the Time Off process - from request to return
- Experience with ERISA self-insured health and welfare plans, and vendor management are also highly desired
- Working with tax entities
- Partner with the HR Shared Services team, equipping them to respond to employee inquiries and conducting ongoing benefit plan education
- Play a key role in supporting the design, budgeting, communication, and ongoing administration of Ancestry’s benefit program
- Responsible for analysis and reporting of metrics regarding leave utilization
2
Responsibilities For Benefits Program Manager, Americas Resume
- Responsible for managing and administering policies and procedures to promote wellness programs to employees
- Successful influencing vendors and driving negotiations
- Complete HRIS testing and program support for ongoing benefits workflow enhancements
- Responsible for benefit plan compliance, including: federal, state, and local requirements and supporting internal and external audits
- Lead benefit renewals, implementations and projects engaging both internal and external stakeholders
- Manage the submission of benefit surveys and benchmarking accurately and timely
3
Responsibilities For Healthcare Delivery Benefits Program Manager Resume
- Process tuition reimbursement requests; evaluate policy to maintain competitiveness with ever-changing education landscape
- Serve as a Wellness “Champion” – promoting Wellness Initiatives across the company
- Expertise spearheading leave enhancement projects and operational process improvements
- Assist with the on-going communication of our leave programs to our employees in an innovative and creative way
- Participate in benefits strategy planning
- Lead all aspects of US Benefits including design, enrollment, administration and implementation
4
Responsibilities For Global Commuter Benefits Program Manager Resume
- Develop and maintain global benefits policies
- Support implementation of benefit functionality in the HR systems, test system functionality to ensure accuracy and prepare ongoing systems reports on benefit programs
- Collaborate with Regional HR team and local brokers to assess local needs, benchmark local practices, respond to employee and management inquiries, conduct analysis, and deliver updates and communications to enhanced program understanding
- Collaborate with local brokers, Payroll, Finance to ensure effective ongoing management and implementation of programs
- Partner with internal departments on new country or entity set up – identifying local practices to ensure competitiveness, manage implementation
- Provide support for US benefits administration, as needed
- Manage and oversee the LOA program
- Manage and assist with International Benefits and Expat program management including onboarding, communications, payment of invoices and assisting with employee escalations
5
Responsibilities For Employee Benefits Program Manager Resume
- Coordinate and lead annual Open Enrollment activities including Health Fairs, Wellness events, developing and reviewing communications, insurance rate reviews, enrollment system testing
- Manage and develop RingCentral’s Wellness Program
- Manage RingCentral’s RingRides program
- Partner with third party administrators to investigate discrepancies, claim issues, and provide information in non-routine situations
- Partner with payroll department and/or employees to ensure proper benefits deductions or payments are made on a timely basis
- Experience with developing, selecting, launching, and administering benefit programs, ideally in a high-growth, scaling, technology environment
- Knowledge of ACA, HIPAA, FLSA, ADA, FMLA, ERISA, and COBRA regulations
6
Responsibilities For Benefits Program Manager, Finance & M&a Resume
- Contribute to the development of the international benefit strategy and execute the strategy across the region
- Design, implement and administer new and innovative benefit programs in conjunction with the wider reward strategy, including overseeing the implementation of all benefit programs in new countries
- Manage internal stakeholders and optimize processes to deliver benefit packages
- Manage external professional services suppliers (brokers, consultants and actuaries) including but not limited to contracting, renewals, benchmarking and payment process
- Collaborate with cross-functional HR team to execute solutions that address organizational needs; able to navigate complex internal process
- Ensure all benefit programs and activities comply with local labor rules and regulations in individual geographies
- Highly accurate and with strong attention to detail – confident working with complex data and comfortable reconciling information to ensure a high level of accuracy and data integrity
- Strong written and verbal communication skills to create well-structured and quality documentation, presentations and communications materials. Deliver impactful communications and achieve clarity and understanding of benefits with varied audiences
- Build confidence and credibility as a subject matter expert and trusted adviser; influence both internal and external stakeholders
7
Responsibilities For Senior Compensation & Benefits Program Manager Resume
- Self-starter with the ability to work independently and perform at optimum levels
- Facilitate the structure and management of employee global leaves, worker’s compensation and domestic CA, VDI, STD and LTD plans in accordance with any applicable State, Federal and international law in partnership with leave third party administrators
- Work with Director of Global Benefits and local Benefit Analysts on global leave of absence benefits to evaluate market competitive trends and recommend competitive appropriate benefit enhancements. Prepare compelling analysis and ROI to gain key stakeholder approval for change
- Responsible for leading absence management system enhancement projects designed to drive process improvement and seamless integration of global leave programs/administration to successfully support a rapidly growing company
- Partner with HRIS in developing global functionalities in Workday for third party leave administration and absence management system solutions to improve operational excellence and increase customer satisfaction
- Plan, develop, implement and monitor wellness related activities
- Ensures that project/department milestones are met and adhere to approved budgets
8
Responsibilities For India Benefits Program Manager Resume
- Reviews analytics and makes recommendations that create a strategic advantage and support Applied’s business and talent strategies
- Recognizes and addresses company-wide implications. Ability to be a thought partner to the Benefits Leadership team, and articulate a point of view with supporting information. Ability to see broad strategic HR issues and apply rewards programming/recommend alternative solutions
- Handle complicated/sensitive claim issues including coordinating with carriers to reach appropriate resolution
- Appropriately uses in-house and ERISA counsel to support ongoing plan compliance and address potential issues efficiently with applicable correction methods
- Make recommendations to Benefits Director and CHRO as needed to accommodate changing trends
- Supports/integrates acquired company plans as appropriate
- Thorough and detailed knowledge of U.S. benefits policies, practices, procedures, laws & regulations (ERISA, HIPAA, ACA, DOL & IRS) and system tools
- Manage vendors and suppliers across multiple locations
- Collection of the Program's data as to specific sites and coordination of the data as to other sites, as well as reporting the resulting metrics to the Global Wellness Director
9
Responsibilities For Employee Benefits Program Manager, Apacx Resume
- Respond to and assist participants of the Wellness program. This includes website support, fielding suggestions and comments, and other general customer service related inquiries
- Collaborate with Global Wellness Team and various groups within the organization to create, promote and execute various events and learning opportunities for the employees
- Experience in a program coordination or management role
- Keeping current with relevant health and wellness subjects to keep program up to date and to answer questions from employees in an accurately educated manner
- Expert level knowledge in Health and Welfare Benefit design and administration with large organization and disbursed workforce
10
Responsibilities For Life Benefits Program Manager, Health Resume
- Develop and lead the launch of new benefit programs
- Define benefit philosophy & develop strategic roadmap
- Lead trainings and discussions with senior management team
- Gather feedback from internal stakeholders and conduct market research for decisions on program design
- Administer all benefit programs, including but not limited to medical, dental, vision, life, disability, FSA, HSA, EAP, COBRA, 401(k), leave of absence, time off
- Be the subject matter expert for employee benefit inquiries
- Create/maintain benefit policies and provide recommendation on best practices
- Manage broker and vendor relationships and serve as corporate liaison to resolve issues and implement changes
- Manage benefit budget and forecast
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