Benefits Operations Resume Sample

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Trystan Stanton
198 Marlen Springs,  Phoenix, AZ
+1 (555) 616 2097

Work Experience

Benefits Operations Specialist
03/2017 - PRESENT
San Francisco, CA
  • Collaborate with internal teams to configure and maintain benefit and absence programs within the EMEA region, including execution within existing systems, downstream impacts to other internal systems, and process change management
  • Ensure the effective operational management of benefits, including benefit vendor integration management and error reporting
  • Use your strong analytical skills to identify and execute robust audit and reconciliation processes as it relates to our benefits function
  • Establish processes and procedures and identify gaps and improvements to ensure the efficient running and compliance of the EMEA benefit offerings
  • Process large scale transactions in our HR System (Workday) and help maintain data quality for all EMEA Benefit Programs
  • Work collaboratively with Payroll, HR Technology, and the Global People Services team to drive effective execution of processes
  • Fluency in English and Spanish (both written and verbal communications) is required
  • Previous experience in a similar role within a corporate benefits or benefits consulting environment
  • Previous experience in a management or leadership role
Benefits Operations Analyst
07/2014 - 10/2016
Los Angeles, CA
  • Assess client needs and assist in development of customized audit plan
  • Perform benefit calculations and analyze results against TBA and requirements
  • Review and analyze requirements, determine calculation breakpoints and identify areas of risk within our administration
  • Develop query specs based on requirements, calculation breakpoints and areas of risk; then analyze returned queries to find scenarios that need to be reviewed/audited
  • Review plan documents and compare against requirements and system coding
  • Document findings and work directly with client teams and ERISA Counsel to confirm issues
  • Assist with creating client ready reports describing the issues identified during the review process
  • Coordinate project related activities with our on-shore and off-shore team
  • Manage small to mid size compliance reviews/quality assessment projects as needed
Benefits Operations Intern
02/2012 - 04/2014
San Francisco, CA
  • Establish processes and procedures and identify gaps and improvements to ensure the efficient running and compliance of the benefit offerings
  • Proven experience in creating and executing an appropriate level of controls around all processes
  • Strong analytical skills and ability to set up audits and reconciliation procedures
  • Previous experience in HR systems and best practice as it relates to global benefits solutions
  • Establish and maintain relationships across different internal groups and stakeholders
  • Identify and improve current controls and processes
  • Run and analyze reports and participate in systems enhancement discussions and technical problem resolution
  • Strong ability to establish and maintain relationships across different internal groups and stakeholders
  • Previous experience with HRIS systems (such as PeopleSoft, SAP, Workday...)


University of Phoenix in Walker - West Michigan Campus
2008 - 2012
Bachelor's Degree in Administration

Professional Skills

  • Excellent communication skills with focus on confidentiality
  • Excellent interpersonal skills both in person and over the phone
  • Strong Excel and/or Access skills
  • Responds willingly, promptly, and effectively to changing work environments, changing priorities, and new situations
  • Superior oral and written communications skills and ability to work with and respond to inquiries
  • Listen effectively to others, demonstrate understanding, and clarify meaning
  • Problem solving and root cause analytic skills

How to write Benefits Operations Resume

Benefits Operations role is responsible for analytical, excel, events, retail, finance, credit, training, integration, auditing, security.
To write great resume for benefits operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Benefits Operations Resume

The section contact information is important in your benefits operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Benefits Operations Resume

The section work experience is an essential part of your benefits operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous benefits operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular benefits operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Benefits Operations resume experience can include:

  • Demonstrates strong communication skills, both written and verbal and is able to articulately adapt style for various purposes and audiences
  • Contribute positively to a knowledge sharing environment by documenting and sharing all relevant experiences
  • Skilled at properly researching, identifying, and documenting a system’s defect
  • Experience using Excel data analysis / manipulation, including pivot tables, V-lookups, and chart creation
  • Experience coaching and leveraging work through others
  • Experience coaching and leveraging work through others

Education on a Benefits Operations Resume

Make sure to make education a priority on your benefits operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your benefits operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Benefits Operations Resume

When listing skills on your benefits operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical benefits operations skills:

  • Highly motivated, dependable team focused, and results oriented; ability to work effectively in a fast-paced, self-directed team-based environment
  • Strong Defined Benefits Domain knowledge/experience
  • Strong Health and Welfare Domain knowledge/experience
  • Experience in HR and/or HR operations with focus on benefits required. Experience in high tech environment is highly desired
  • Benefits Expertise: Strong knowledge and experience in the design and delivery of complex benefits programs
  • Reviewing and evaluating program activities analytically and develop effective plans and methods for program improvement

List of Typical Experience For a Benefits Operations Resume


Experience For Benefits Operations Specialist Resume

  • Plan, organize, multi-task, and adapt to changing priorities
  • Assist and encourage users to make effective use of self-service options, empower them to solve inquiries
  • Health & Welfare experience in BOM role or equivalent
  • Effective guidance and expertise in the development and implementation of programs and projects in the area of assignment
  • Health experience
  • HW experience

Experience For Benefits Operations Manager Resume

  • Experience in benefits operations and management
  • Relevant experience in benefits operations
  • Knowledge of laws related to benefits (i.e., ERISA, ACA, HIPAA, DOL) and experience with 5500 and PBGC filings is necessary
  • Multi-task and prioritize work on various projects simultaneously Ability to work independently as well as in a team environment
  • Managing records and benefits data, using a human resources information system, for timely transfer of correct information to vendors and payroll
  • Auditing benefits related information within financial reports to ensure accuracy
  • Strategic partner in developing Operating and Service Level Agreements (SLA’s) with vendor partners to measure and monitor success of programs
  • Manage day to day support for Time Away Programs including Absence Management, Workers’ Compensation and Leave Programs

Experience For Benefits Operations Analyst Resume

  • Applied knowledge of benefit plan principles and governing laws: i.e., COBRA, ERISA, HIPAA, ACA, FMLA, ADA, Workers’ Compensation
  • Appropriate involvement in the benefits policy, program related review or design working with regional or global benefits and mobility team
  • Utilize knowledge of business and appropriate systems to consult on the implementation and on-going support of benefits clients
  • Concepts of program planning and design
  • Receive and accept coaching, advice, and input from others

Experience For Global Benefits Operations Analyst Resume

  • Ensure timely completion of deliverables
  • Ensure all performance criteria and SLAs are tracked, reported and meet contractual requirements
  • Participate in vendor contract reviews
  • Plan and execute onsite vendor operations reviews
  • Generate monthly vendor scorecard
  • Drive initiative for process improvement and automation of benefits related operational activities

Experience For Associate Director, Benefits Operations Resume

  • Partner with HRSC and Payroll to ensure effective management of day to day benefits service delivery, including definition of desired Service Level Agreements, metric and training as needed
  • Partner with external vendors and brokers to ensure effective benefits administration process are in place and support day to day vendor management
  • Collaborate with HR Partners as needed to ensure effective benefits administration processes in place for the region
  • Assist in the preparation of the company’s regulatory reports such as EEO-1, Form 5500/Annual Returns
  • Interface professionally and proactively with business partners on a daily basis in support of their requirements
  • Self-motivated with the ability to take on projects and tasks with little direction
  • Innovation: Drive a culture of innovation and prudent risk tolerance
  • Ensure system functionality between HRIS, benefit vendors and payroll
  • Lead system implementation of new vendors and benefit offerings

Experience For Director & Benefits Operations Resume

  • Actively participate in annual enrollment
  • Assist in team member benefit issue resolution
  • Point of escalation for HR help desk employee inquiries
  • Assist with vendor relationships on a day-to-day basis for a range of Benefits vendors across EMEA
  • Quality check various processes within the team (when required)
  • Ensure system functionality between Workday, benefit vendors and payroll
  • Oversee annual enrollment setup and process
  • Stays current on applicable laws/state leave programs and local PTO changes
  • Oversee retirement plan management across all FBHS qualified and non-qualified retirement plans

Experience For Global Benefits Operations Business Analyst Resume

  • Act as point of contact to resolve benefit operational problems, escalations, corrections
  • Support Manager, Benefits in Claims and Appeals process as needed
  • Work with plan record-keepers, payroll vendors and Fortune Brands Home & Security Divisions to ensure that all defined contribution plans are accurately administered in accordance with plan documents and applicable regulations
  • Manage the administration of all DC and DB qualified and non-qualified benefit plans
  • Oversee all required ERISA plan audits and filings; which include
  • Manage plan mergers, integrations and spin-off projects

Experience For Audit Team Benefits Operations Manager Resume

  • Manage and maintain ACO provider roster and TIN file layouts and processes
  • Manage and implement ACO data exchanges and integration with carriers and suppliers
  • Research and prepare ad hoc reports for review
  • Support the continuous improvement of benefits service delivery
  • Generate reports from SAP for data audit and analysis purposes

Experience For Global Senior Benefits Operations Consultant Resume

  • Review current operational processes and tools, recommend improvements and document work flow processes
  • Audit and analyze data related to the day to day transaction process for a portion of our plan administration
  • Collaborate with internal stakeholders and external consultants to ensure compliant plan operations
  • Ensure internal controls are in place and procedures are in compliance; provide support to external auditors when called upon
  • Perform administrative and operational assignments and tasks related to various employee benefit programs such as medical, dental, vision, life, COBRA, FSA, HSA, 401(k), pension and PTO

Experience For Consultant, Benefits Operations Resume

  • Provide answers and assist with the resolution of employee benefit questions/issues escalated from outsourced benefits administrator or internal partners
  • Assist with the implementation of new vendors, services, or plan provisions
  • Work with internal and external partners to coordinate logistics for benefits events including annual enrollment events, annual wellness screenings, and flu shots
  • Work with internal and external partners to understand and maintain benefit plan participant data flowing between Discover and all third parties. Includes identifying and resolving data discrepancies and ensuring appropriate corrective action, understanding what data is going where, enforcing controls on data flow
  • Assist with the annual enrollment process by performing testing of enrollment systems, fulfillment of enrollment materials, and ensuring quality control of documents and data related to annual enrollment
  • On-time payment of benefits invoices, weekly claims funding, and administrative services fees
  • Respond to routine governmental inquiries, including QMESCOs and Medicare notices. Work with external vendors, benefits team, and Discover legal team as needed to coordinate responses to standard legal requests
  • Maintain basic understanding of laws, legal codes, regulations, and legal requirements around benefits administration and ensure company compliance with federal and state laws

List of Typical Skills For a Benefits Operations Resume


Skills For Benefits Operations Specialist Resume

  • Building strong interpersonal relations
  • Three to five years working in a benefits department with Workday and ADP Payroll and Benefits systems (or comparable) experience
  • Experience with ACA reporting requirements
  • Demonstrated proficiency using Microsoft Windows Office tools, specifically Excel
  • Experience handling routine to complex benefit inquiries

Skills For Benefits Operations Manager Resume

  • Experience with Alight benefits administration outsourcing
  • Passion: Demonstrate a passion for delivering high quality consumer oriented services
  • Defined Benefit experience
  • Defined Benefits Domain knowledge/experience
  • Health and Welfare Benefits experience
  • Health and Welfare Benefits Domain knowledge/experience
  • Defined Benefits experience

Skills For Benefits Operations Analyst Resume

  • Proven knowledge and understanding of the HR Operations/Service Delivery model
  • Experience using PowerPoint, Word, Outlook, etc
  • Experience in benefits and/or HR operations with focus on benefits required
  • Validate vendor Control Self Assessments
  • Validate source data and systemic processes
  • Experience in benefits and/or HR operations with focus on health and medical required
  • Excel experience necessary(vlookup, if/and statements, pivot tables etc.)
  • Managing ACA system requirements and reporting

Skills For Global Benefits Operations Analyst Resume

  • Resolving difficult and complex problems/issues which affect work completion dates
  • Working knowledge of LOA administration systems
  • Influencing: Advanced ability to partner, collaborate, and impact decisions at all levels within and outside the organization
  • Processing a range of UK and EMEA-wide benefits arrangements
  • Supporting the Head of EMEA Benefits to lead and be involved in key benefits projects throughout the year
  • Reviews internal and external reports to determine discrepancies in our enrollment or demographic data. Assists with sending and receiving data from FTP site

Skills For Associate Director, Benefits Operations Resume

  • Coordinates reporting and tracking activities to comply with Affordable Care Act
  • Prepare clear, accurate, and understandable written text in English, following the basic rules of spelling, grammar, and punctuation
  • Success implementing continuous improvement processes and exceeding key performance metrics
  • Coaching and leveraging work through others
  • Support HR teams in developing and updating benefits content for New Employee Orientation
  • Representative in TCCC’s annual Well-being Fair to promote Global Recognition and Well-being[SME1] [SME2]
  • Results-orientation: A track record of establishing clear objectives and bringing multiple parties together to achieve key initiatives

Skills For Director & Benefits Operations Resume

  • Assist in developing communication tools to enhance understanding of the company's ACO offerings
  • Handles incoming requests for leaves and ensuring employee understands their rights
  • Resolves problems and questions presented by coworkers or agency staff regarding benefits services or processes
  • Maintain benefits content on the HR Knowledge Base and HRSC knowledge repository, including process documentation repository
  • Responsible for responding to second-level participant benefits escalations

Skills For Global Benefits Operations Business Analyst Resume

  • Support invoicing process for select benefit programs in partnership with finance
  • Current college student pursuing a BA in Finance, Business, Computer Science or Business Computer Systems/Information Systems
  • Strategic Vision: Able to devise a long-term vision based on a thorough understanding of industry trends and opportunities
  • Business Acumen: Ability to engage with business leaders around business strategy, goals, and business outcomes, and apply sound judgment and decision making
  • Enhance existing processes and proactively seek areas for improvement
  • Liaison with HR Business Partners and other Stakeholders regarding employee benefits issues
  • Support colleagues to process monthly pension payments and the management of UK flexible benefits offering (when required)

Skills For Audit Team Benefits Operations Manager Resume

  • Oversee processing of invoice payments
  • Desire and ability to understand end to end benefit processing with payroll, vendor systems, etc
  • Lead benefit integration projects, including acquisition integrations
  • Manage overall benefits budget and tracking of expenses
  • High-level understanding of health & welfare plans and retirement plans
  • Resolve issues that arise with record-keepers, payroll teams, carriers and operating companies in connection with plan administration

Skills For Global Senior Benefits Operations Consultant Resume

  • Vendor management of all benefit vendors with the exception of consulting services partners
  • Partner with key stakeholders and business partners regarding ACO benefit provisions, plan design changes and new products and services
  • Manage and maintain ACO SharePoint as repository for key templates, documents and training materials
  • At the direction of Sr. Analysts and Manager(s), assist in the auditing of Employee Savings and Health & Risk programs
  • Deliver service excellence to managers and stakeholders by responding in a professional, accurate and timely manner to inquiries and transactions

Skills For Consultant, Benefits Operations Resume

  • Assist benefits team members with providing data for annual external audits
  • Participate in meetings, including regular operational meetings with benefits administrator as well as stewardship meetings with benefits vendors
  • Sets up billing for retirees
  • Frequent computer use at workstation up to two hours at a time or for extended periods of time
  • Potential travel of up to 10%

List of Typical Responsibilities For a Benefits Operations Resume


Responsibilities For Benefits Operations Specialist Resume

  • Demonstrated ability to deliver on customer satisfaction
  • Health & Welfare, Defined Contribution, or Defined Benefit experience in a Benefits Operations Manager role or equivalent North American role
  • Domain: Health and Welfare knowledge/experience
  • Health and Welfare Benefit experience
  • Ensuring that benefits policies and procedures are properly administered and delivered in a fair and consistent manner
  • Maintain compliance with internal Discover policies, controls, rules, and procedures
  • Respond to escalated requests / inquiries from the HR Support Center (prioritizing as appropriate) and execute on the key tasks and activities in accordance with defined procedures and guidelines

Responsibilities For Benefits Operations Manager Resume

  • Ensure delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed customer expectations
  • Investigate issue areas and determine methods of mitigation to resolve problems within acceptable timeframes, routing or escalating complex transactions to supervisor, manager, or tier three for resolution as appropriate
  • Update employee information at the vendor, PeopleSoft and other designated systems
  • Complete forms for customers (e.g. medicare forms, mass health forms etc)
  • Work with the vendor to resolve issues
  • Provide information about the benefit plans to customers
  • Works various reports (e.g. TSA match, vendor error files, leave status)
  • Mails/Emails information to employees and/or designated recipients (e.g. leave paperwork and letters, credit letters, etc)
  • Approvals for TSA withdrawals, loan and RMSA requests

Responsibilities For Benefits Operations Analyst Resume

  • Participates in Open Enrollment Activities
  • Provides phone, email and case coverage through the HR Support Center
  • Works reports assigned by leadership
  • Receive inbound inquiries via multiple channels (phone, email, case management, chat, etc.), clarify the need and assist in the resolution of concerns
  • Fully document all cases in case management application, establish / update processes as necessary
  • Partner with HR counterparts (in Shared Services and across institutions) to ensure all escalated issues are resolved and service levels met
  • Educate and inform customers of the full range of shared service support available to them
  • Ensure compliance with Partners’ policies and procedures

Responsibilities For Global Benefits Operations Analyst Resume

  • Work to continuously improve and be adaptable to changes as they occur
  • Proficiency with Word, Outlook, Excel, PowerPoint, and SharePoint, and familiarity with ServiceNow for case / knowledge management and PeopleSoft
  • Field Support & Training: Acts as the liaison between Benefits Billing & Reconciliation and the service teams for billing and adjustment related questions. Train new associates and cross train team members to ensure the proper backups are in place for each department function
  • Microsoft Office proficiency with focus on Excel
  • Participation in client project work
  • Communicate with a broad range of business stakeholders in order to keep projects on task
  • Navigate across departments and geographies to solve problems or remove roadblocks
  • Human Resources’ certification such as PHR/SPHR, CCP/CBP or similar is desired

Responsibilities For Associate Director, Benefits Operations Resume

  • Thorough knowledge of employee healthcare benefits and related products
  • Thorough knowledge of federal regulations such as ACA, ERISA, FMLA and COBRA. 401(k) experience with annual testing, 415 compensation definitions, and 5500 filing is desired
  • Proficiency working in a HRIS data system is required. Knowledge in one or more of these technologies is an advantage: Infinium database, Kronos, Hourglass’ Admin Direct, Equifax (1095/W2 reporting)
  • Other required skills: high in work integrity; detail oriented and high in data accuracy; analytical and critical thinking skills; organization and time management; effective written and verbal communications; proficient with Microsoft Office and advanced in Excel
  • Human Resources certification such as PHR/SPHR, CCP/CBP or similar is desired
  • Proficiency working in a HRIS data system is required. Knowledge in one or more of these technologies is an advantage: Infinium database, Kronos, Hourglass Admin Direct, Equifax (1095/W2 reporting)

Responsibilities For Director & Benefits Operations Resume

  • Benefits experience preferably in a HR services delivery or benefits administration role
  • Track and manage detail in the delivery of projects and day-to-day operational support
  • Work with multiple parties to identify problems, define root causes, develop and evaluate options, and implement solutions
  • Behave in an honest and ethical manner at all times and in all situations
  • Work effectively and remain resilient under stressful, ambiguous, or changing conditions (e.g., adjusting to multiple and conflicting demands, modifying behaviors as necessary to attain goals)
  • Maintain composure when faced with work-related ambiguity or difficulties
  • Express ideas clearly and concisely using appropriate mediums (e.g., face-to-face, e-mail, and presentations). Includes targeting the amount, form, level of detail, and content of information to the needs of the receiver/audience

Responsibilities For Global Benefits Operations Business Analyst Resume

  • Knowledge of principles and processes for providing customer and personal services (e.g., customer needs assessments, meeting quality standards for services, evaluations of customer satisfaction)Ability to plan and organize work to enhance productivity, quality, and efficiency within scheduling constraints
  • Experience with pension plan administration
  • Protect confidential information and work within strict privacy controls
  • Professional HR certification (CEBS, SHRM, etc)
  • Read plan and legal documents

Responsibilities For Audit Team Benefits Operations Manager Resume

  • Understands the benefit plans and applicable laws
  • Protect the privacy of individuals and the confidentiality of employee and applicant information
  • Knowledge of Core Benefit Administration (CBA) or Total Benefits Administration (TBA) or comparable benefit delivery platform
  • Provides technical and analytic support and monitors related legislation for the design, development and implementation of corporate benefits plans and programs
  • Summarizing the research and analysis results of benefits trends, plans and programs; utilizing data to assist in the development of benefits policies and ensuring all policies are in accordance with related legislation
  • Knowledge of and ability to apply information from the marketplace, developments and trends related to Human Resources (HR) functions in various environments
  • Knowledge of equity-based pay content, processes, issues and considerations; ability to design, implement and administer equity-based pay programs

Responsibilities For Global Senior Benefits Operations Consultant Resume

  • Knowledge of executive benefits programs, processes, issues and considerations; ability to design and implement special benefits programs targeted at an organization's executives
  • Knowledge of and ability to establish, implement, and administer policies, procedures, and systems for confidentially calculating, preparing and distributing payrolls
  • Pay rate is up to $32.83 per hour
  • Streamline policy documentation
  • Remain empathetic
  • The laws, regulations and trends in the area of assignment

Responsibilities For Consultant, Benefits Operations Resume

  • Local, state and federal programs and resources in area of assignment
  • Reviews, verifies and updates (as necessary) member’s eligibility and enrollment data for all benefit products in HRIS
  • Resolves escalated member issues; provides assistance and customer services to members and agencies with benefits-related issues including payroll, benefit processes, and benefits policy questions forwarded from the Member Services Unit
  • Creates invoices for members (e.g. retiree, Cobra) who owe premium for insurance products
  • Process premium refunds or retroactive deductions to members when applicable

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