Appointment Scheduler Resume Sample

3 votes
Elias Schmeler
109 Rosemary Garden,  Chicago, IL
+1 (555) 375 4378

Work Experience

Appointment Scheduler
11/2015 - PRESENT
Boston, MA
  • Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
  • Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  • Answers calls on a multi-telephone system, schedules patient appointments, and directs calls to appropriate recipients when necessary. Able to use overhead paging system and/or call transfer option
  • Understand varying scheduling templates of individual providers
  • Able to coordinate and/or adjust appointments with nursing staff and providers when necessary
  • Provides back-up support to reception as needed
  • Presents a positive professional image for the clinic, both in behavior and appearance
Service Appointment Scheduler / BDC Agent
01/2011 - 08/2015
San Francisco, CA
  • Verifies eligibility of insurance coverage prior to patient visit as needed
  • Direct the coordination and scheduling of FBOP patient medical referrals to appropriate specialty providers. Immediate and accurate appointment confirmations communicated directly to the Medical Health Assistant on daily basis
  • Multiple daily communications with specified FBOP Clinical Director, HSA, and Medical Health Assistant
  • Oversee all ERMA scheduling functions associated with FBOP business, including initial referral entry, appointment scheduling, patient's information history and completion status
  • Daily communication and maintenance of network partnership relationships with hospitals and specialty physician providers
  • Understand the basic concepts of all applicable CCS services / products and be able to review and understand reports produced in support of each product
  • Deliver to our external and internal customers an accurate explanation of our products and benefits, what we do, what we can and cannot administer


Troy University - Colorado Springs/Ft. Carson
2006 - 2011
Bachelor's Degree in Healthcare

Professional Skills

  • Strong customer service and office administrative skills
  • Strong communication skills and able to receive criticism well
  • Computer proficiency with specific skills in MS Word, Excel and Power Point
  • Experience required in scheduling appointments, radiology scheduling
  • Experience performing extensive research to resolve complex customer inquiries
  • Calendar managements and scheduling appointments experience
  • Experience in the medical field

How to write Appointment Scheduler Resume

Appointment Scheduler role is responsible for customer, general, software, insurance, research, training, radiology, health, transportation, administrative.
To write great resume for appointment scheduler job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Appointment Scheduler Resume

The section contact information is important in your appointment scheduler resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Appointment Scheduler Resume

The section work experience is an essential part of your appointment scheduler resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous appointment scheduler responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular appointment scheduler position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Appointment Scheduler resume experience can include:

  • Demonstrate positive professional customer service in all patient, staff, and visitor contacts
  • Utilize a proven script to enhance conversation
  • Customer service experience
  • Running, formatting, or distributing any reports to the appropriate internal or external parties
  • Scheduling and Rescheduling appointments
  • Ensuring Transportation arrangements are made for shipments by the following

Education on an Appointment Scheduler Resume

Make sure to make education a priority on your appointment scheduler resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your appointment scheduler experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Appointment Scheduler Resume

When listing skills on your appointment scheduler resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical appointment scheduler skills:

  • Interact effectively with internal and external partners and clients/customers
  • Excellent attendance and ability to multi- task
  • Internet-based software experience required
  • Related experience in a healthcare environment required
  • Related experience in a healthcare environment require
  • Proven knowledge of switchboard phones from 1-10 lines

List of Typical Skills For an Appointment Scheduler Resume


Skills For Medical Appointment Scheduler Resume

  • Assisting in several facets of patient scheduling
  • Contributing to projects that utilize the TMC project-based delivery model
  • Be a part of business development by by actively cross-selling and referring customers
  • This includes scheduling of MRI, CT, Ultrasound, Fluoroscopy and others as directed
  • Inbound calls from patients calling to schedule their appointments
  • Work a flexible schedule on occasion, including overtime hours when requested
  • Assist with additional scheduling for other FBOP facilities
  • Collect insurance information and patient personal data
  • Provide timely and professional written and verbal responses to customer requests

Skills For Service Appointment Scheduler / BDC Agent Resume

  • Monitor any team mailboxes
  • Resolve simple exceptions to any pre-defined processes
  • Make appointment and date changes as requested by the customer
  • Inbound calls from messages left for patients
  • Catholic Health Initiatives and its organizations are Equal Opportunity Employers
  • Knowledge in Microsoft Outlook

Skills For Centralized Appointment Scheduler Resume

  • Think critically and solve problems quickly and accurately
  • Work in a team oriented, fast-paced and dynamic environment
  • Collaborative workstyle required to be successful in this role
  • Travel on occasion (approximately 0-15%)
  • This non-clinical role supports patients, customers and internal stakeholders using a variety of interaction channels, including voice, email, chat, postal mail, and fax. Creates and maintains a positive customer experience in a patient centered, quality driven environment
  • Direct incoming calls to appropriate department
  • Manage and place incoming telephone calls

Skills For Appointment Scheduler Resume

  • Positive attitude and an engaging businesslike approach
  • Deep understanding of Microsoft Word
  • Contribute to the team through effect appointment setting
  • Creative problem-solving while follow company standers and principles
  • Supply and collect necessary paperwork
  • Send reminders to patients for future appointments

Skills For Medical Appointment Scheduler Resume

  • Document any no-shows or cancellations
  • Receive and send written business correspondence
  • Give exceptional customer service in a timely fashion
  • Initiate calls to Member contacts
  • Meet service, production and quality goals set on a monthly basis
  • Information systems acumen
  • Multi-task

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