Appointment Setter Resume Sample

4.5
7 votes
Penelope Howe
4016 Hazle Trail,  Houston, TX
+1 (555) 884 2388

Work Experience


Appointment Setter
01/2017 - PRESENT
Houston, TX
  • Set and record/track RV Sales appointments in CRM
  • Diligently and accurately record prospective customer’s information
  • Monitor response time on all incoming eleads
  • Maintain a thorough knowledge of all digital marketing activity/campaigns
  • Adhere to scripts and talking points provided for each type of phone call accepted or made
  • Schedule additional follow up based on contact, log notes and appropriate stage changes with elead customer
  • Results driven and motivated for sales
Internet Appointment Setter
07/2014 - 10/2016
San Francisco, CA
  • Effectively manages responsibilities with time management to reach goals
  • Multi-task while demonstrating strong organizational skills
  • Has prior CRM experience and is very computer savvy
  • Diligently and accurately record prospective customer's information
  • Works closely with sales force and sales management following through on all internet leads on a daily basis
  • Maintains and keep dealership website updated
  • Initiates creative designs and ideas for ads, marketing campaigns and flyers
Appointment Setter / Front Desk Admin
08/2007 - 05/2014
Dallas, TX
  • Monitoring and responding to Internet leads from our website and third party sites
  • Determine each customer's vehicle needs by asking the correct questions
  • Attending daily sales meetings to review the status of leads with sales managers
  • Strong communication skills to deal with customers, employees and vendors
  • Follow-up calls to customers - “No Show" on their appointment, previous day appointments and store visits
  • Verify customer information and assist the customer in setting an appointment to address their service needs
  • Record all activity in dealership’s Customer Relationship Management (CRM) system in accordance to all policies and procedures
  • Notify departments of scheduled appointment as defined by dealership process

Education


University of Phoenix - Las Vegas Campus
2003 - 2007
School's Degree in Business

Professional Skills


  • Problem-solving ability and skill in prioritizing appointments with each Account Executive
  • Prior face-to-face marketing experience is helpful but not required
  • Develop the skills and product knowledge to grow in to a commissioned upgrades telesales representative within 6 months
  • Develop the skills and product knowledge to grow into a commissioned upgrades telesales representative
  • Basic Salary £17,500-18,000 (Depending on Experience)
  • Excellent listening, negotiation and presentation abilities
  • Experience using office productivity software tools like Microsoft Word, Microsoft Excel, Microsoft Outlook

How to write Appointment Setter Resume

Appointment Setter role is responsible for training, customer, general, software, insurance, retail, benefits, marketing, inventory, telesales.
To write great resume for appointment setter job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Appointment Setter Resume

The section contact information is important in your appointment setter resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Appointment Setter Resume

The section work experience is an essential part of your appointment setter resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous appointment setter responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular appointment setter position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Appointment Setter resume experience can include:

  • Communicate clearly, effectively, and professionally with physicians, specialists, and their offices on a regular basis
  • Ongoing research, data entry and scheduling using Salesforce.com
  • Making 100-150 outbound calls a day to gain appointments for the sales team
  • As defined in the Standard Operating Procedures and related training, respond appropriately (rebut) to soft objections or concerns from customer
  • Industry Leading Training Program
  • Prepares and assembles lists of leads and non-advertising Businesses in Acadiana

Education on an Appointment Setter Resume

Make sure to make education a priority on your appointment setter resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your appointment setter experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Appointment Setter Resume

When listing skills on your appointment setter resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical appointment setter skills:

  • Strong written and verbal communication skills, attention to detail and a friendly demeanor
  • Proficient computer skills in a Windows-based environment. Ability to accurately type at least 50 words per minute
  • Communication: Able to write (no errors on your resume) and speak clearly, effectively, and professionally
  • Experience in a commission based sales environment; preferably setting appointments for a corporate organization
  • Business Development, Appointment Setter, or Lead Generation experience required
  • Outbound call center, lead generation, or appointment setter experience required

List of Typical Experience For an Appointment Setter Resume

1

Experience For Appointment Setter / Sales Apprentice Resume

  • Provide information to patients in regards to their appointments such as pre-appointment prep, check-in requirements, location, and parking
  • Completion of a six week paid training program is required
  • High energy level, problem-solver mindset
  • Register and schedule appointments with accuracy for patients and collect required information in a confidential manner with adherence to established policies and procedures
  • Carefully listen to and understand patient needs while using the appropriate procedures and tools to answer inquiries and provide First Call Resolution as often as possible
  • Show empathy and compassion to patients during the course of the call
2

Experience For Internet Appointment Setter Resume

  • Maintain productivity levels to meet satisfaction requirements
  • Achieve an average of 20 or more appointments with £5,000+ premium spend per month for two Jelf Branches
  • Manage CRM system and procedure
  • Maintain clear and concise Lead & Prospect records
  • Schedule demos/appointments between our sales representatives and potential customers
  • Contact and qualify leads via phone and chat to build a steady pipeline of qualified opportunities for our sales representatives
  • Key Characteristics: 1. high integrity 2. positive attitude 3. great work ethic
3

Experience For Healthcare Appointment Setter Resume

  • Accountability: Takes responsibility and ownership for their own sales results on a daily and hourly basis
  • Reliability: Be reliable with attendance, time off, etc
  • Achieve an average of 40 or more appointments with £5,000+ premium spend per month for two Jelf Branches
  • Enthusiastic phone voice
  • $14.50 per hour

List of Typical Skills For an Appointment Setter Resume

1

Skills For Appointment Setter / Sales Apprentice Resume

  • Options for future progression into the LSL Network (Estate Agency, Financial Services, Marketing, Recruitment, Property Sales/Management)
  • Reduced Estate Agency Fees following successful completion of probation period
  • Full system and produce training is provided
  • Great large growing company
  • Full benefits including medical, dental, vision
  • · No insurance background needed as extensive training is provided
  • No insurance background needed as extensive training is provided
  • Daily phone calling to set up warm lead appointments for Sales team
2

Skills For Internet Appointment Setter Resume

  • Call on owners, general managers, and used car managers / buyers in order to secure either an in-store or WebEx meeting with members of our sales team
  • Make outbound B2B calls (approximately 200 - 300 per day) using an auto dialer system to prospective customers
  • Provide general information to customers regarding company products and services
  • Introduce yourself and greet each customer in a professional manner. Thank customers for shopping at Sears
  • A commitment to the job, reliable, and interested in launching a dynamic career
  • Make outgoing calls to generate qualified appointments for the sales teams
  • Holiday entitlement is 20 days not to include bank holidays (increases by 1 day for each full calendar year of service up to a maximum of 25)
  • Company subsidised medical plan
3

Skills For Healthcare Appointment Setter Resume

  • Pay day 27thof each month
  • Able to hold a professional persuasive conversation on the phone
  • Goal oriented and able to engage easily with others a quickly establish common ground
  • A supportive team environment
  • Generous PTO and paid Holidays
4

Skills For Appointment Setter / Front Desk Admin Resume

  • Self-starter, have the ability to stay focused on goals, self-disciplined
  • Develop self and/or others
  • · Comfortable on the phone, ideally from a telesales background although not compulsory
  • · Resilient, persistent and able to quickly build rapport and credibility
  • · Able to manage data base and build network of contacts
  • Comfortable on the phone, ideally from a telesales background although not compulsory
  • Resilient, persistent and able to quickly build rapport and credibility
  • Able to manage data base and build network of contacts
5

Skills For Medical Appointment Setter Resume

  • Mastery of Multi-Line Phones & all types of Office Equipment
  • Comprehensive Benefits after 30 Days of Hire
  • Term time role Mon – Fri 0800 – 1600
  • 401-K with company contributions
  • Term time role Mon – Fri 0800 – 1630 or 0830 - 1700
  • Red letter day points (linked to appointment targets) to spend on life’s luxuries
  • Follow-up calls to customers - “No Show" on their appointment, previous day appointments
  • Work closely with Sales team/ communicate information about leads and appointments to Manager
  • Maintains Lists in Excel of warm leads obtained for follow-up and call backs
6

Skills For Appointment Setter / Marketer Resume

  • Maintain communication with Sales team and Management of daily activity
  • Handles all Leads and appointments and enters into CRM
  • Makes recommendations to sales team members as to specifics of appointments set
  • Follow-up calls to prospects to ensure appointments have been kept, and all questions answered
  • Assist new AE’s with recommendations, and suggestions on how to approach prospective clients that have given the Appointment setter, an appointment for the AE
  • Exceptional knowledge of Microsoft Word, Excel, & PowerPoint
  • Bi-lingual (Spanish) perferred (not a requirement)
  • Responsible for scheduling owners and guests staying on property for an appointment, both by phone and face to face, for an owner update/sales presentation with one of our member service employees
  • Open to flexible work schedule ( Including weekends)
7

Skills For Appointment Setter Resume

  • Goal focused and disciplined
  • Communicate daily with field sales and corporate office via phone and email
  • Knowledge of Salesforce or comparable CRM
  • Set up appointments with customers and internal sales representatives
  • Temp-to-hire - 33-40 hours/week
8

Skills For Appointment Setter / Sales Apprentice Resume

  • Immediately available for benefits through Randstad
  • Maintain company established budgeted performance metrics, e.g. productivity, confirmation, hot calls and CLPH
  • As defined in the Standard Operating Procedures and related training, ask appropriate questions to determine customer needs and interest in scheduling an appointment
  • Maintain a positive mental attitude at all times and handle each customer (internal and external) in a polite, professional manner. Maintain a general knowledge of Sears’s retail store layout in order to direct customers to specific departments
  • Make approximately 200-300 outbound B2B calls per day using an auto-dialer system to prospective customers
  • Explain the product and any additional information regarding services that the company provides to customers
9

Skills For Internet Appointment Setter Resume

  • Direct customer complaints/concerns to appropriate parties
  • Report hours worked and lead information on a daily basis Call in leads to the Appointment Center at the end of each shift
  • Fax time sheet and customer report at end of the shift on the last day worked for the week
  • Metrics is to schedule 15 appointments a week
  • Set up appointments for the Sales team to follow up on
10

Skills For Healthcare Appointment Setter Resume

  • Other pieces of the recruitment process when needed
  • Effectively handle inbound/outbound phone calls from potential dealership customers who have provided contact information (no cold calling) to set appointments at the dealership
  • Build rapport with our customers through chat, text, calls, and email
  • Accurately document customer feedback
  • Provide customers with high level product information

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