Application Support Resume Sample
Myriam Kling
337 Lebsack Mountain,
Detroit,
MI
+1 (555) 983 7147
Work Experience
Senior Application Support
01/2018
-
PRESENT
Detroit, MI
- Bachelors in Business Adminstration and Information Technology, or equivalent MBA
- Building, supporting and managing large enterprise systems for external clients
- Hands-on experience delivering large business and/or infrastructure projects to clients at sell-side and buy-side institutions
- Experience in a Product Management roll, specifically writing specs and designing new features and influencing the prioritization process
- DEVELOP SELF AND OTHERS: Develop self and support others’ development to achieve full potential
- Manage all human
- Experience in IT management positions
- Working within Linux environments and with SQL databases (Sybase/DB2/Oracle); able to quickly and intelligently search log files and compose SQL queries
- Citi's Institutional Clients Group builds enduring relationships with clients by providing a full suite of strategic advisory and financing products to multinational and local corporations, financial and public sector institutions, governments, privately held businesses, and many of the world's most successful and influential individuals and families in more than 160 countries and jurisdictions
Application Support
08/2012
-
07/2017
New York, NY
- Provide consulting support on cross-organizational processes and systems issues
- Provide continuous feedback to business partners regarding the priorities and status of support work being performed within specified areas of the IT organization
- Guide business partners to improve their processes
- Produce the monthly Oracle, BI, cloud and custom application production support reporting metrics essential for analysis and improvement of the support process
- Document the system functions and processes for IT groups and selected items for internal customers
- Manage and guide testing of business applications using appropriate methodologies and tools to improve quality, flexibility, and efficiency
- Own the support documentation library
- Drive production support best practices globally for Oracle EBS,BI, cloud and custom application
Intern, Application Support & Development
05/2010
-
06/2012
San Francisco, CA
- ICG Technology supports the application development and production support needs of ICG, including: Citi Markets, Citi Transaction Services, Alternative Investment and Citi Private Bank
- Coordinate work efforts and troubleshooting with Business Analysts, Database Analysts and Developers, and other IT teams
- Proactively identify issues with timelines of high-priority tickets resolution
- Coordinate with internal customers and provide prompt management escalation with My Oracle Support, Microsoft, or other third-party support vendors
- Own and drive production support for Oracle EBS, cloud, BI and custom application service level agreements globally
- Organize and lead regular meetings with both support teams and IT management around the globe, reviewing support load, agreeing on priorities, providing guidance on the support process, and identifying opportunities
- Support the configuration of new large- and medium-sized projects, including new country rollouts, at the user acceptance testing and production stages of the projects
- Ensure that the Support team meets rigid project deadlines with error-free deliverables, working collaboratively with Project Management, Business Analysts and Development teams
- Provide strategic, forward-looking vision by suggesting alternative solutions, that are applicable globally, when designing support strategies and identifying operational inefficiencies, conflicting business practices and integration issues
Education
Grand Valley State University
2006 - 2010
Bachelor's Degree in Computer Science
Professional Skills
- Proven track record in driving and supporting large scale organizational development programs. Including strong project management and team management skills
- Experience in Linux/Unix and Windows Server Operating Systems Strong troubleshooting skills with Unix and Windows platform
- BOSS, Java, application administration Additional skills needed: Application troubleshooting skills, database familiarity
- Excellent written and oral communication skills, including the ability to communicate effectively with all levels of management
- Strong troubleshooting and problem-solving skills in the following areas
- Proven customer service and problem solving skills, providing remote support services, with the ability to multi-task
- Strong Sybase, Oracle PL/SQL coding / debugging skills
How to write Application Support Resume
Application Support role is responsible for technical, business, interpersonal, troubleshooting, analytical, sql, application, development, scripting, software.
To write great resume for application support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Application Support Resume
The section contact information is important in your application support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Application Support Resume
The section work experience is an essential part of your application support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous application support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Application Support resume experience can include:
- Strong oral and written communication skills. Demonstrate ability to speak English fluently and clearly
- Strong Sybase, PL/SQL coding / debugging skills
- Proven programming, technical and problem solving skills
- Excellent interpersonal, communication, problem solving, and project planning skills
- Prior experience of working in L2/L3 Support and understanding of ITIL, Incident, Problem and Change management is good to have
- Excellent team leadership skills with the ability to drive, manage, motivate and developing a high performing team
Education on an Application Support Resume
Make sure to make education a priority on your application support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Application Support Resume
When listing skills on your application support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical application support skills:
- Strong written and verbal communication skills. Ability to converse effectively using the English Language
- Excellent customer service skills (ability to build rapport, demonstrate empathy, and outline key steps in delivering good customer service)
- Experience with CTRL-M/Autosys/CA Unicenter scheduler Good Analytical and problem solving skills
- Demonstrates powerful negotiation, resolution and communication skills with a strong focus on delivery
- Mainframe skills (for example- JCL, RACF) . J2EE skills (for example - Java, Websphere)
- Demonstrate strong analytical and project management skills
List of Typical Experience For an Application Support Resume
1
Experience For Senior Application Support Resume
- Excellent oral and written communication skills. Ability to effectively communicate and present to various stake holders
- Basic T-SQL skills and Excel skills
- Excellent interpersonal and communication skills to interact confidently and credibly with business users and stakeholders as part of support and escalations
- Effective communication skills on both technical and business levels
- Strong troubleshooting skills to investigate outages/incidents
- Effectively use all support tools available and demonstrates knowledge of available resources
- Strong team player, flexible and be able to manage time effectively
- Self-motivated and directed, with ability to organize, prioritize, and execute tasks effectively
2
Experience For Application Support Intermediate Analyst Resume
- Strong database skills with DB2 and/or Sybase
- Strong database skills with DB2 and/or Sybase and/or Hadoop
- Excellent analytical, problem-solving, negotiation, written and verbal communication, knowledge management, skills
- Effective communication skills to different audiences
- Programming skills (programming PL/SQL advantage )
- Understanding of relational databases, SQL skills
- Scripting skills e.g. perl, cgi, ksh, python
- Use engineering and automation skills to improve the level of auto-healing, recovery and self-service capabilities of the platform
3
Experience For IT Application Support Resume
- Demonstrated experience in communicating and managing support and development activities
- Good knowledge/experience in articulating and handling performance issues typically seen in very large databases
- Skilled and experienced in system monitoring techniques
- ITIL v3 Foundation certified. Good experience working within an ITIL Environment
- Applications support experience, experience in one or more of the following technologies
- Prior experience in supporting Java based Cloud applications
- Good experience in java development or code debugging
4
Experience For Director, Application Support Resume
- Good working experience in problem and incident management
- Strong database and ETL tool experience to analyze data , create optimizations, identify better monitoring to prevent database outages
- Technical skills which include – Java, SQL, Oracle, Unix/Linux Shell Scripting
- Capable of effectively handling incidents for critical systems in a fast-paced environment within tight time constraints and resource dependencies
- Effectively transition backlog and work in progress to the oncoming shift across multiple locations
- L2 Debugging skills
- Solid understanding of our senior organization and context to priorities outside Group Technology
- Detail-oriented and is able to multi-task effectively in a fast- paced working environment
5
Experience For Production Application Support Resume
- Problem Solving: The ability to identify and resolve problems quickly and effectively
- Prior experience providing technical customer support (application/technical support engineer role)
- Escalate effectively and communicate in a timely manner to provide progress updates on issues and tasks
- In depth knowledge of how IT services can be delivered most effectively and able to use this knowledge to meet organization’s goals
- Installation, Configuration, Application Deployment and Troubleshooting skills
- Proven experience in incident and problem management
- One to Two years of strong experience in Autosys and/or Control-M
- Expert level knowledge in issue/ conflict resolution and escalation skills
6
Experience For Application Support Group Resume
- Effectively provide updates on the issues
- Strong experience with SQL Database, Enterprise Manager, SQL Query Analyzer
- Good understanding of Network and OSI model along with proven ability to troubleshoot application issues and related network connectivity
- Technical Skills in Unix, Scripting, DB2, SQL Database
- Good level of experience of IT software support (essential)
- Prior Mainframe RACF experience and/or RACF Certified
- Overall 5+ years of experience is experience working in Data Warehouse Technologies?
7
Experience For Level Application Support Resume
- A proven change agent with experience of supporting complex change initiatives impacting organizational culture and working practices
- Strong experience in scripting language (Shell scripting, Python, Perl, etc., )
- Use your technical skills to investigate system flows and complex system issues affecting the trading plant
- Experience in supporting a multi-server application system with at least 4 years of experience working on Window and Linux based applications
- Good thinking and problem solving skill, the ability to deal with ambiguity
- Prior experience supporting reference data and middleware architecture
- Good to have reporting experience (Business Objects, Actuate)
8
Experience For Application Support Project Leader Resume
- Proven experience in change management, including consistent improvement of change success metrics
- Previous experience of Application Support, trader facing role would be good to have
- Software development skills with C++, Java, shell scripting on UNIX/Linux platforms and Informix/Oracle
- Experience working with software systems and development experience in ASP.Net and C#
- Solid experience with one or more of python, perl and Shell scripting
- Expert skills in Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, Project
- Strong Microsoft SQL experience
- Prior experience working with Agile development shops and use of Agile tools and techniques such as KANBAN and SCRUM
- Prior experience working with Business analytics production activities
9
Experience For Application Support Director Resume
- Good to have experience with Autosys
- Follow instructions carefully and manage deliverables effectively
- Proven experience in applications or infrastructure development
- Strong hands-on technical experience
- Strong SQL databases experience such as Sybase, DB2, Oracle); able to search log files and compose SQL queries
- Intermediate computer and Microsoft Office skills (Word, Outlook, Excel, Internet) are required
- Communication skills to Collaboration well with Customers, team members, and other stake holders
- Strong technical knowledge and hands-on experience in COBOL, CICS, JCL, SQL, DB2, VSAM
- High level of analytic and problem solving skills
10
Experience For Front Office Application Support Resume
- Effectively document requirements for code
- Proven experience of data analysis in an enterprise environment
- SQL skills would be useful
- Relevant Experience in IT background with practical experience in L2 level Application Support
- Proven experience as Application Support
- Good experience of interface with users
List of Typical Skills For an Application Support Resume
1
Skills For Senior Application Support Resume
- Good understanding of operating systems (UNIX, PC) and intermediate system administration skills
- Network diagnostic skills and experience with networks and realtime messaging technologies (multicast, TCP/IP, UDP, SNMP)
- Network diagnostic skills and experience with networks and real time messaging technologies (multicast, TCP/IP, UDP, SNMP)
- Excellent influencing, negotiation and facilitation skills
- Excellent troubleshooting skills and the ability to intelligently sort out an issue is required
- Excellent communication, speech drafting and grammatical skills
2
Skills For Application Support Intermediate Analyst Resume
- Excellent technical skills (MDM, WAS, Java, Oracle, Unix shell scripting)
- Strong learning skills to adapt new technology quickly and lead support function for the same
- Excellent Informatica and Abinitio skills
- Responsible for ensuring workload is properly distributed among team members based on their skills and experience
- Strong Sybase T-SQL or Oracle PL/SQL skills
- With excellent communication and interpersonal skills with a professional ownership of issues
3
Skills For IT Application Support Resume
- Strong SQL skills with Sybase and/or Db2
- Strong monitoring and escalation skills
- Excellent communication and presentation skills. Expertise in incident and problem management procedures
- Strong technical skills in AS/400 – RPG/400, CL/400, DB2/400 , RPGLE , CLLE and Embedded SQL
- Strong SQL skills with SQL Server and/or Sybase
- Strong interpersonal communication skills, including written, email
4
Skills For Director, Application Support Resume
- Strong problem solving and program execution skills while maintaining a process orientated focus
- Very good problem solving skills and a quick learner
- Strong troubleshooting and resolution skills
- Prior experience with entitlement processing experience and/or RACFcertified
- Good Outage management skills, with ability to multi-task
- Exercise excellent communication skills for communicating solutions between clients, Product managers and QA/Development staff
- Excellent written and spoken in English skills
5
Skills For Production Application Support Resume
- Excellent communication skills - oral and written. Ability to communicate with both business and technical audiences
- Evidence of strong experience of IT software support/ development
- Good technical skills (Hadoop application support and its ecosystem)
- Good technical skills (IBM MDM, WAS, Java, Oracle)
- Excellent analytical skills and an ability to solve issues to troubleshoot and debug the live issues / incidents /problem
6
Skills For Application Support Group Resume
- Work under high-pressure situations and effectively prioritize in a highly dynamic work environment
- Good Communication skill, Onsite experience
- Evidence of strong experience of IT software support (Java)
- Good technical skills in REST API, Core Java, Red Hat Open shift & Mongo Db
- Solid customer service, people management and interpersonal skills
- Strong infrastructure tool skills – e.g .Wily, Puty, Splunk, App Dynamics
- Highly motivated, self starter with excellent communication and interpersonal skills and a professional ownership of issues
- Strong DB/RDBMS SQL skills , ideally with Sybase
7
Skills For Level Application Support Resume
- Strong communication, presentation and people management skills
- Excellent communication skills with all levels of staff within the organization and customer
- Excellent communication / presentation skills with ability to influence senior Technology management and motivate stakeholders/teams
- Strong SQL skills with Sybase
- Excellent communication skills in both Spanish and English (oral and written)
- Good written and oral communication skills, including the ability to present facts and opinions in a logical and concise manner
- Able to effectively manage many competing priorities and delight our customers
- Excellent communication, verbal & written skills
- Excellent written and oral communication skills in English/Mandarin
8
Skills For Application Support Project Leader Resume
- Demonstrate listening and questioning skills to uncover all aspects of problems (for complete resolution and customer satisfaction)
- Hands on experience in RPA Tools (Automation Anywhere & Work Fusion) and RPA Process error debugging skills
- Strong troubleshooting and critical analytical skills with the capability to assess the
- Good shell-scripting skills
- Self motivated individual who communicates and has strong analytical and problem solving skills with attention to detail
9
Skills For Application Support Director Resume
- Solid analytical and critical problem solving skills
- Manage resources and budget effectively to deliver to competing priorities
- Strong customer management skills, able to make and meet expectations
- Strong verbal and written communication skills and sense of urgency,
- Excellent problem solving skills, ability to quickly broker solutions and resolve incidents and perform appropriate root cause analysis
- Good communications skills and the ability to work well with people with diverse culture background
10
Skills For Front Office Application Support Resume
- (20%) Excellent spoken and written English communication skills
- Strong oral & written communication skills with an ability to transfer knowledge both verbally and written
- Strong scripting skills in Shell, Ruby, Python, PowerShell or batch
- Experience working effectively with a global team in a virtual environment
- Database experience – Oracle/MSSQL skills
- Proven technical capabilities, analytical skills and application knowledge
- Strong Excel skills: specifically the ability to create pivot tables
- Strong communication skills are desired
List of Typical Responsibilities For an Application Support Resume
1
Responsibilities For Senior Application Support Resume
- (20%) Strong scripting skills, like Perl, Python, or UNIX shell
- Evidence of strong experience in Cobol, CICS, DB2, IMS DB / DC
- Fundamental query skills to data fetching, mapping & analysis in SQL
- Proven experience with all aspects of programming and maintenance for AB PLC5 and ControlLogix PLCs, including Structured Text and Motion Control
- (20%) Strong troubleshooting experience in application technologies (Java, .NET, C++)
- Effectively managing time, resources and budget
- Strong understanding of IT Service Management (ITSM) experience (Service Design, Service Operations, etc.)
2
Responsibilities For Application Support Intermediate Analyst Resume
- Strong experience with application and performance management monitoring tools such as Splunk, AppDynamics, Gomez, HP BSM, etc
- Mandatory experience of using infrastructure as code – experience with CHEF is essential
- Experience in an application support capacity with a strong bent for automating the operational aspects of a platform
- Superior business relationship management skills
- Data Transfer Management Skills
- Solid experiences in MS SQL server and web based development such as .Net, ASP.Net, C#, JavaScript and development tools of Visual Studio
- (40%) Strong SQL databases experience such as Sybase, DB2, Oracle); able to search log files and compose SQL queries
- Proficiency with Linux Strong SQL databases experience such as Sybase, DB2, Oracle, able to search log files and compose SQL queries
3
Responsibilities For IT Application Support Resume
- This role requires Problem Record/Incident Management skill and effective liaison with BTB peers & clients
- Able to learn new skills, and adapt to different situations and rapid change
- Market Data Content Knowledge to effectively respond, investigate and follow requests, issues from end-users
- Good communication Skill to manage team members and stake holders
- Experience in at least one of the above mentioned technologies coupled with experience in system support (UNIX or Windows)
- Effectively manage onshore and offshore ASG teams to address critical issues in a timely manner
- Prior Informatica/MDM experience
4
Responsibilities For Director, Application Support Resume
- Understanding customer needs and priorities to providing quality services. Using creative problem solving and successfully executing tasks
- Taking personal responsibility for identifying client needs while providing a high value experience
- Working level experience of SQL Server, MQ/Messaging protocols, Linux, Java-based applications
- Managing and/or influencing infrastructure services to ensure application service uptime and user experience
- Scripting Experience using Python (Perl would suffice)
- Working Knowledge of SQL, UNIX and working experience in IT sector as a Developer or Support Profile
- Programming languages: Strong Python and Java expertise
- Understanding and experience in IPC (Incident, Problem, Change)
5
Responsibilities For Production Application Support Resume
- Programming experience with Java and C++
- Scripting experience (PowerShell, Perl, automation scripts)
- Working directly with clients to assess, research, prioritize, and resolve production environment issues or defects with their TSYS products
- An excellent understanding of monitoring and automation such as- unix scripting bash, ksh, perl, python, windows scripting batch, power shell, perl, python
- Experience of leading, managing and coaching a high performing application support team in a 24x7 environment
- Strong customer focus – meeting and exceeding expectations, resolving issues and developing solutions
6
Responsibilities For Application Support Group Resume
- Excellent understanding of SQL database and query best practices including triggers, stored procedures and reporting using SSR
- Experience designing, developing, and supporting applications on SQL, Oracle DB, using 2 or more development languages or tools
- Good understanding of all aspects of Trading including
- Experience with reporting solutions including Enterprise Data Warehouse (EDW) and reporting tools (i.e. BOBJ, Cognos, Tableau)
- Experience supporting FX and Fixed Income trading and ability to interact directly with trading desk
- Experience supporting Equities trading and ability to interact directly with trading desk
7
Responsibilities For Level Application Support Resume
- Knowledge on Shell scripting added advantage .Good at troubleshooting and debugging the any live issues / incidents /problem
- Coding experience in at least two of the following: Perl, Shell scripting, VB, etc
- Experience planning, facilitating and delivering presentations
- Experience with MS SQL 2012+ specifically doing scripting and querying
- Experience defining and managing SLA’s/Metrics in coordination with contractual and business needs
- Good knowledge on Global Markets activities on Equity and Structured products including Pricing, Risk, and PnL Attribution
- Experience in applications supporting and maintaining in international environment,
- Experience implementing financial order management or trading applications is an asset
- Working as a Tier 2 support analyst with experience in 1,000+ user environments with high call volume (they are currently getting 600 calls a week)
8
Responsibilities For Application Support Project Leader Resume
- Experience adapting to change quickly, multi-tasking and work under tight deadlines
- Experience with using an incident tracking system
- Hands on and good understanding of Linux, scripting (Shell, Python and/or Perl) and database systems
- Demonstrated strength in inspiring and engaging teams
- Responsible for coaching and mentoring less experienced team mem
- Experience managing and administering PBX phone systems such as Asterisk
- Strong understanding of server, storage, MQ, and application technologies (Java, shell scripting)
- Experienced in supporting multithreaded applications, alternate computing technologies (GPU, FPGA) and complex workflows is desirable
9
Responsibilities For Application Support Director Resume
- Experience in scripting languages (preferably Unix scipting, Javascript, Perl)
- Prioritize and manage release pipelines for complex implementations, ensuring proper communication during deployments
- Seven+ years of strong experiencing in AIX/LINUX (Shell Scripting)
- Experience in resolving incidents and investigating root causes
- Good working knowledge of trading and risk management business concepts
- Strong Understanding of UNIX Shell Scripting
10
Responsibilities For Front Office Application Support Resume
- Experience managing full-lifecycle enterprise level applications is desired (QA -> Staging -> Production)
- Experience in trouble shooting and supporting applications and the respective components
- High detail orientation; experience in documenting and tracking the status of multiple things simultaneously
- Experience supporting new business/business growth and creating new operational capacity
- Experience working in a Cash Managment domain doing Production support
- Experience with Shell scripting, Perl/scripting language and / or Java
- Hands-on experience in Unix/Linux programming (shell scripting)
- Good analytical, troubleshooting and problem solving competencies
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