Developer Support Resume Sample

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Omer Conn
8200 Ondricka Stravenue,  New York, NY
+1 (555) 868 3587

Work Experience

Manager, Developer Support
01/2017 - PRESENT
Chicago, IL
  • Create new knowledgebase articles to capture new learning’s for reuse throughout the organization
  • Work experience of 2 Years and above
  • Work in 24/7 Operations
  • Learn and work on multiple programming/scripting languages as required
  • Create new knowledge base articles to capture new learning’s for reuse throughout the organization
  • Experience in consuming REST API’s
  • Solid experience in HTML5 based web development
Db-etl Developer / Support Analyst
03/2013 - 07/2016
Chicago, IL
  • Develop tools and samples to support developers and testers
  • Lead debug and triage efforts during development and after launch
  • Support developers through new product and new feature launch
  • Experience in a Developer Support or Tools & Infrastructure Engineer role
  • Previous experience in web application development or support
  • Communicate technical concepts clearly and effectively with cross functional teams and external developers
  • Excellent communicator, both written and verbal, with a proven track record of working collaboratively with internal and external engineering teams
  • Have a strong sense of responsibility and a self-starter
Junior Application Developer Support
08/2007 - 11/2012
Houston, TX
  • Very good Strong English skills both verbal and in written
  • Experience designing applications, including application classes and database schemas
  • Strong SQL Authoring Skills, Microsoft SQL Server is ideal, and experience with SSIS highly valued
  • Good knowledge of common troubleshooting techniques (OS permissions, SQL tracing, Application performance tracing, network packet analysis, etc)
  • Fast paced, dynamic environment with significant opportunities for career growth
  • Build strong partnership with Business, Operations, and other Technology team members
  • Test and review third-party products for functionality and compliance


Friends University
2002 - 2007
Engineer's Degree in Computer Science

Professional Skills

  • Excellent interpersonal, organizational, influencing and communications skills and experience interacting with engineers and senior stakeholders
  • Excellent analytical thinking, problem solving, organizational and time management skills
  • Sound networking skills and the ability to build and maintain a small protected network independently
  • Precise verbal and written communication skills
  • Analyzing developer support issues and develop strategies to improve developer experience
  • SQL Server development experience with designing data structures, building functions, stored procedures, indexes, triggers and performance tuning
  • Experience balancing workload by knowing when to work independently, delegate to internal resources, and external contractors

How to write Developer Support Resume

Developer Support role is responsible for training, english, java, integration, database, mac, security, shipping, architecture, reporting.
To write great resume for developer support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Developer Support Resume

The section contact information is important in your developer support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Developer Support Resume

The section work experience is an essential part of your developer support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous developer support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular developer support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Developer Support resume experience can include:

  • 2+ yrs. of experience in Software Engineering, Sales Engineering, Developer Relations, Technical Support Specialist, or Technical Program Management
  • Experience managing large technical communities and interacting with customers
  • SalesForce development experience utilizing object models, VisualForce apex, Iron Phython, CPQ, DB and reporting function
  • Experience triaging and escalating bugs and tickets
  • Relevant programming experience in Java, Python, C++, and JavaScript
  • Experience with C#, .NET, Java, JavaScript, C++ and/or other programming languages and tools

Education on a Developer Support Resume

Make sure to make education a priority on your developer support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your developer support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Developer Support Resume

When listing skills on your developer support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical developer support skills:

  • Communicate technical concepts clearly and effectively in English
  • Project management skills and ability to be flexible and to handle multiple projects in an organized and timely manner
  • Effectively work with third party vendors
  • Effectively deal with rapid change in a positive manner
  • Manage time effectively with minimal supervision to deliver complex projects on-time
  • Experience establishing and nurturing partnerships in the video game engine marketplace

List of Typical Experience For a Developer Support Resume


Experience For Manager, Developer Support Resume

  • Technical troubleshooting experience, strong customer service instincts
  • Experience in software tools support / Project Management / Development
  • Experience with Office 365 and SharePoint
  • Experience in development (Java, API…)
  • Operates across organizational and technical functions to drive common solutions across the enterprise
  • Determining trends or production issues based on customer questions

Experience For Db-etl Developer / Support Analyst Resume

  • Solving support questions for Fabric products
  • Monitor, coordinate and respond to support incidents as per SLA’s
  • Knowledge of full life cycle of software development
  • Self-motivated, enthusiastic and persuasive
  • Provide worldwide technical support to Google Localization and its business partners
  • Create and maintain technical documentation for support and tools integration

Experience For OSI PI Developer / Support Analyst Resume

  • Develop web applications, scripts, and back-end services for Google internal stakeholders
  • Provide direct support to developers on the VDP portal across multiple channels
  • Coordinate with Product, Account Management, Technology, global client services teams and others to address developer requests and to provide a superior customer experience
  • Continually improve the customer experience and drive towards self-service by developing the community, being the voice of the customer and influencing product roadmap
  • Innovate on new ways to interact with developers
  • Support incidents, problems, enhancements, and projects for Complex Care Management Applications
  • Participate in development activities to help ensure quality deployments into production

Experience For Credit Hybrids Pricing Developer / Support Resume

  • Provide technical guidance for new solution capabilities via assigned projects
  • Ensure consistency and adherence to roadmaps, blueprints, standards, and best practices across the enterprise. Provides assurances that all proposed solutions are compliant with the organizations' standards for maintainability, reliability, security, regulatory and performance requirements
  • Monitor, maintain, and troubleshoot all hardware/software as assigned/requested within enterprise technology standards
  • Document installation, changes, and maintenance for all applications used in the Digital Forge including components such as user interface, middleware, and infrastructure
  • Collaborate with business and IT stakeholders to ensure that the Digital Forge and BIS are aligned with business requirements. Mentors BIS teams on effective use and implementation of digital services and frameworks
  • Influences and assist with new systems and technology development to ensure it is consistent and well integrated with existing systems

Experience For Developer Support Manager Resume

  • Collaborate well with remote teams without the need for frequent travel
  • The role owner maintains and creates all developer-facing documentation as part of the APIX API evolution to minimize technical enquiries on API’s and to ensure continuous enhancement of the API documentation.
  • The Developer Support is able to liaise with the architecture and implementation units, as well as Vodafone’s traditional support, in order to identify and raise potential issues
  • The Developer Support Specialist is responsible for making sure the development teams within the Digital Forge have the infrastructure, software and technical support they need to deliver new technologies for Smiths’ customers
  • The function is responsible for the installation/configuration, troubleshooting and support of infrastructure and software as assigned, on premise or in the public cloud
  • Experience with Java or C Programming

List of Typical Skills For a Developer Support Resume


Skills For Manager, Developer Support Resume

  • Experience in application programming (web or mobile)
  • Has experience as a programmer consuming REST API’s
  • Experience with client and mobile application, hardware and services application testing and test automation
  • Experience with debugging tools and techniques (ie. splunk, curl)
  • Experience working in game development and knowledge of the game development process
  • At least 1year experience in customer service environment providing support via phone, email or live chat

Skills For Db-etl Developer / Support Analyst Resume

  • Experience in providing developer support for a platform or a SaaS product
  • Experience providing operational support for a platform or a SaaS based product is highly desired
  • Experience in technical support or Quality Assurance or mobile software development
  • Experience in an IT support and software development environments
  • Experience/ knowledge in internet technologies such as REST, JSON, HTML5, XML, JAVA and SOAP.ECMAScript 6
  • Experience with cloud-based web applications
  • Experience with software development cycle with Python, Javascript, jQuery, HTML/CSS
  • Demonstrated knowledge of relational database design and usage

Skills For OSI PI Developer / Support Analyst Resume

  • Good Knowledge of OAuth2/JSON, Node.js and
  • Experience with Java, Python, Javascript, Go or other web services development
  • Previous Credit/Market Risk experience
  • Experience with Greenplum database
  • Experience with Big Data technologies such as Hadoop etc
  • Experience in account management or leadership roles in business development or support teams
  • Previous experience as an engineer or artist and/or knowledge of C++

Skills For Credit Hybrids Pricing Developer / Support Resume

  • Experience with Unreal Engine technology
  • Development experience with
  • Proven ability to identify and troubleshoot customer issues quickly and efficiently
  • Knowledge of the app industry with experience or interest in mobile app development
  • Strong attention to detail and sense of responsibility
  • Experience in previous front line support role - Provided technical support to a large team
  • Experience with new cloud technologies & environment
  • Technical aggressiveness, demonstrated ability to learn new technologies
  • Technical experience in Web technologies such as HTTP, HTML, CSS, XML, DNS, and TCP/IP

Skills For Developer Support Manager Resume

  • Assisting customers in shipping high quality titles with tight deadlines, by coordinating and organizing support efforts
  • Tracking, assigning, and escalating support tickets identified on the Unreal Developer Network, AnswerHub, and Unreal Engine Forums
  • Utilizing existing tools and helping build additional tools to provide the sales team with analytics and business intelligence
  • Working closely with customers and Epic's engineering team to foster relationships and respond to customer-specific support needs
  • Coordinating events in collaboration with our PR/Marketing team (trade shows, conferences like GDC, etc.)
  • Coordinating meetings between worldwide customers and Epic's support team

Skills For Senior Applications Developer / Support Resume

  • Understanding of customer support best practices and familiarity with customer support success metrics
  • Running scripts in a Linux environment
  • Working knowledge of how databases functions
  • Rotating 24/7 On-call support
  • Focus on identifying and meeting developer needs that result in high impact solutions

Skills For Success Agent, Tier-partner Developer Support Resume

  • Comfortable operating in a fast paced and complex environment, with an ability to handle increasing customer demands
  • Collaborate with peers by sharing code and knowledge
  • Collaborate with cross-functional resources to bring issues to resolution with an aggressive deadline
  • Open to overtime as needed to assist the global team in closing out high volumes
  • Analyze, document, and maintain existing application that includes custom interfaces and complex workflows used by technical and non-technical users
  • Exposure to reporting tools preferably Tableau
  • The purpose of the role is to on-board developers to consume APIX API’s and to support them during the API integration process as part of the API Factory

Skills For MS Dynamics CRM Developer / Support Analyst Resume

  • Optimize existing processes, identify areas for improvement, measure progress
  • Document technical processes for training purposes
  • Moderate the Visa Developer community forum and maintain an engaging, vibrant developer community
  • Continuously expand your knowledge base with new products/APIs being added to the platform
  • Able and willing to work outside normal business hours to address critical issues

Skills For Bluemix Developer Support Manager for Americas Resume

  • Familiarity with code management frameworks
  • Execute full lifecycle software development in all phases of a mainstream Iterative and Object Oriented Software Development Lifecycle (SDLC)
  • Write well designed, testable, efficient, and documented code
  • Provide support for all production software
  • Respond to requests for technical assistance by phone and email
  • Provide email and real time chat support to developers in English
  • Assist with creation and maintenance of online documentation

Skills For Lead Solution Developer Support Functions Resume

  • Identify needs and collaborate on projects to improve support tools and processes
  • Develop application to support expanding user requirements. This includes creating new user forms along with associated code and supporting database model changes
  • Support meeting security requirements relating to granular access to and manipulation of customer data
  • Support the use of and integration with COTS products supporting the same or related business processes
  • Passion for quality and an advocate for the user
  • A passion for game engine technology and/or video games

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