Analyst, Business Support Resume Sample

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Torey O'Connell
7752 Dickinson Wall,  San Francisco, CA
+1 (555) 674 8134

Work Experience

Senior Analyst, Business Support
01/2016 - PRESENT
Boston, MA
  • Contribution to completion of Monthly Canada Financial report including the analysis of monthly P&L variances and relationship to business drivers
  • Completion of reporting related to Broker production, revenue and related commission
  • Development of information using Microsoft Business intelligence tools (BI, PowerBI)
  • Reporting of Capital Expenditure for Colliers International Canada
  • Develop other ad hoc reporting and supporting documentation as required
  • Experience in a Controlling / Accounting environment
  • Very good knowledge of MS Office (especially MS Excel and MS PowerPoint)
Business Intelligence Support Analyst
11/2011 - 08/2015
New York, NY
  • Very good communication skills and ability to work with various levels of stakeholders
  • Question the status-quo and strive for process improvements
  • Good understanding of Agile methodology or Scrum framework
  • Thorough understanding of key CRM/PRM functionalities and its end to end connection from process, data and solution perspective
  • Experience in working with the vendors
  • Experience in working in Support Project
  • Good office software skills (e.g., Excel, Access, Visio, PPT, MPP), knowledge of relational databases, and familiarity with statistical packages and analysis techniques
  • Proven ability to provide guidance and make decisions that require judgment and consideration of possible impacts
IT Launch / Support Business Analyst
05/2009 - 05/2011
New York, NY
  • Demonstrated process management, testing and document control skills
  • Strong verbal and writing skills, project and time management skills, ability to work in teams
  • Industry experience in SAP ERP in a business / IT support function
  • Good knowledge of CPQ (Configure Price Quote) Tool
  • Thorough understanding of key Pricing Analytics functionalities and its end to end connection from process, data and solution perspective
  • Experienced in a support environment: support process, escalation protocol, and adherence to SLA (service level agreement)
  • Experience in working in ‘Project to Support’ transition


Herzing University - Kenosha Campus
2004 - 2009
Bachelor's Degree in Business

Professional Skills

  • Organised, with demonstrated project management skills
  • Good interpersonal skills with ability to build effective working relationships with all levels and all departments
  • Technically competent with good Excel skills and some working knowledge of SQL, html, javascript and xml stylesheets would be beneficial
  • Demonstrates strong analytical, creative and proactive thinking
  • Advanced knowledge of excel (or equivalent), good math skills
  • Vetting, validating and managing reported core defects
  • Experience with identifying improvement opportunities, defining and implementing new processes

How to write Analyst, Business Support Resume

Analyst, Business Support role is responsible for organization, analytical, excel, software, modeling, testing, powerpoint, finance, retail, training.
To write great resume for analyst, business support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Analyst, Business Support Resume

The section contact information is important in your analyst, business support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Analyst, Business Support Resume

The section work experience is an essential part of your analyst, business support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, business support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, business support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Analyst, Business Support resume experience can include:

  • Attention to detail and strong personal organizational skills and able to work in fast paced, high volume environment
  • Superior analytical skills with good attention to detail and ability to deliver work to a high level of accuracy
  • Experience in creating database objects, such as tables and indexes
  • Experience of delivering data cuts or solutions via SQL or similar technologies
  • Experience with end user guidance and training
  • Demonstrated ability to pay persistent attention to detail, while maintaining an overall view of the situation and the “big picture”

Education on an Analyst, Business Support Resume

Make sure to make education a priority on your analyst, business support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, business support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Analyst, Business Support Resume

When listing skills on your analyst, business support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical analyst, business support skills:

  • Good experience in writing SAS code and Troubleshooting SAS code
  • Proven track record in L3 Support experience in a large scale data warehouse environment
  • Experience with creating reference material and training content
  • Experience with creating and maintaining technical design documentation
  • Strong working knowledge of Inventory Management Systems principles, practices and methods
  • Hands on experience of troubleshooting and issue resolution

List of Typical Experience For an Analyst, Business Support Resume


Experience For Business Intelligence Support Analyst Resume

  • Work directly with Senior Grants Management Officials from partner agencies to determine their needs, and propose solutions within the client’s Grants Management System that meet those needs. Solutions could include, but not be limited to, any required modifications to the client’s system
  • Lead and conduct fit/gap analyses that understand the partner’s business process, identify areas of service delivery that can be provided by the client agency, and areas where the services can be modified or expanded to fulfil the business areas that cannot currently be supported
  • Experience with, and understanding of, federal government grants management policies, regulations, processes and procedures across federal departments and agencies
  • Experience interfacing directly with senior level management across various federal departments
  • Prioritise and execute tasks in a high-pressure environment

Experience For Senior Analyst, Business Support Resume

  • Strong personal drive and commitment to delivery of results
  • Reviewing and providing input on client specific solutions
  • Providing implementation configuration and code guidance to client teams
  • Experience and ability to converse on grants business and system requirements, lead fit-gap analysis sessions covering the grants management life cycle with various level of representation across Grants, Program and Financial Management offices within Federal Agencies, and the ability to advocate for partner needs
  • Experience working within large scale enterprise software development projects that utilize various SDLCs to include requirements management, technical design, development standards, and presentations to stakeholders
  • Experience in engaging in business process analysis, understanding the customer’s business process requirements, and capable of translating those business requirements into business and technical documentation and specifications
  • Experience working with software development and helpdesk support teams to resolve issues, implement solutions and improve the delivery of services
  • Communication skills. Ability to build relationships and influencing at all levels of the organization

Experience For Business Analyst, Employee Support Resume

  • Responsible for Anti Money Laundering related reviews on customer accounts
  • Collaborative in approach and committed to team working
  • Infrastructure, sustain and support
  • Immediate escalation of suspicious account activity identified
  • Support the business and management with clear and insightful analyses on the data at hand. This includes data mining skills (including data auditing, aggregation, validation and reconciliation), advanced modeling techniques, testing and creating and explaining results in clear and concise reports
  • Deep understanding of all lines of business within the Visa Merchant Support organization
  • High attention to detail, action oriented, ability to work within stringent timelines and to collaborate across departments to achieve results
  • Ensure that technical changes are deployed as designed to every intended user on schedule. Act as change agent and provide support as needed for national roll outs. Ensure that changes are adequately tested prior to deployment and Call Center support is provided during and after the change
  • Develop strategies with site leadership to carry out local initiatives and participate in ad hoc teams. Participate in development and promotion of escalation paths with well-defined feedback loops

Experience For IT Launch / Support Business Analyst Resume

  • Business acumen, strong personality, autonomy and flexibility
  • Understanding SAS architecture and ability to write queries of moderate severity in SAS
  • Passion for details while being able to summarize
  • Plan and manage needs assessments as assigned
  • Energy, passion and growth mindset
  • Interest for the FMCG industry
  • Honesty and integrity are mandatory
  • Understand IT concepts deeply to assist more senior analysts in their role and quickly learn complex systems administration
  • Unix Administration and Windows Server in telecommunication industry

Experience For Business Analyst / Sales Support Resume

  • Expert understanding of four or more of the following: AIX, SAS, SAS Management Console, SAS EG, SAS Contextual Analysis, SAS Visual Analytics, SAS High performance Analytics
  • Familiarity with AIX, Linux, Tomcat and Apache Servers
  • Provide business and financial analytical support related to the US Sales Business Support team’s business leaders
  • Build relationships across the Finance department and Business Support functions
  • Relevant experiene
  • Manage multiple tasks, work independently and collaborate with other team members to achieve tasks, goals and expectations of the Business Support Team
  • Strong Excel skills are essential (e.g. Vlookup, pivot tables, sumif)
  • Demonstrates the ability to identify, anticipate a problem and then make recommendations

Experience For Senior Business Analyst Bta Business Apps Support Resume

  • Business liaison to meet with internal and external customers, assisting in driving and prioritizing competitive enhancements and business intelligence solutions (some travel required)
  • Document interactions, creating accurate and up to date records
  • Communicate and provide information to develop new business intelligence service offerings, content creation, value propositions, and technology approach
  • Rollout of new features
  • Manage a shared email box by monitoring incoming requests and dealing with issues or queries presented in a timely manner while using existing Business Intelligence Analysts as second line support where necessary
  • Working with Business Intelligence Analysts to implement improvement projects where new and/or enhanced workflow or reporting solutions are to be deployed to reduce query volume

Experience For Financial Analyst, Business Support Resume

  • Deliver the outputs from the Business Intelligence strategy
  • Support the Business Intelligence Manager and Analysts where required
  • Support implementation, integration and mobilisations projects
  • A logical mind-set with the ability to quickly adapt in a dynamic environment
  • Influences design and modification of System Framework and assists in development and implementation of Sears Holdings Corporation legacy and future state inventory management systems
  • Implements and manages corporate transition projects providing start to finish processes and strategies to achieve desired results

Experience For CIB F&BM Business Support Manager Analyst Resume

  • Fosters the development and succession planning of all replenishment team members
  • Relays information with considerable skill and consistency utilizing the ability to synthesize complex information into formats that the organization can understand, relate to and act upon
  • Supports and maintains all Sarbanes-Oxley (SOX) compliance requirements related to replenishment and purchase order management systems
  • Provide business driven user support to ensure the timely response to business questions and issues to foster a productive environment and application knowledge, i.e. help desk Tier 2 & 3 phone support, application configuration, and application access request processing to ensure compliance and controls
  • Documentation oversight & control of borrower legal documents for Agency Lending program: e.g. Master Lending agreements, tri-party collateral agreements
  • Legal documentation repository, negotiations, implementation and safe keeping

Experience For Icg-cadd-business Support Unit Analyst Resume

  • Gathers, organizes and reviews operational data/metricsto analyze data
  • Extrapolates and complies analyses for use in reports or presentations
  • Stays abreast of organization and function operations and gains familiarity with company practices relevant to metrics, performance indicators, reporting protocols, etc
  • Participate in support and enhancements of BI systems according to given priorities
  • SQL knowledge, and the confidence to demonstrate it
  • Opportunity to work in a large and complex organisation in a challenging and changing business environment alongside Country Management

Experience For Senior Analyst, General Business Support Resume

  • Develop an in-depth understanding of the dynamics of the business, market and economy and the major clients
  • Exposure to Senior Management in an open and multicultural working environment
  • Exposure to Senior Management in an open, diverse and multicultural working environment
  • Participate in run activities of various Qlik based dashboards and other Business Intelligence systems across Europe, US, APAC and other Edwards regions
  • Cooperation with development teams

List of Typical Skills For an Analyst, Business Support Resume


Skills For Business Intelligence Support Analyst Resume

  • Inventory Management experience as Inventory Analyst
  • Legal experience maybe beneficial however is not a requirement
  • Experience with OlikView or other BI platform
  • Recent graduate with either internship or up to 18 months’ work experience in the financial industry
  • ; or combination of education and experience

Skills For Senior Analyst, Business Support Resume

  • Experience in automation of Jobs and processes
  • Building CLG’s NEC reporting and trending system
  • Managing demo environments including data maintenance and new feature implementation
  • Understanding of Monitoring tools such as Sitescope, HPD, Tivoli
  • Participating in all new feature pilot and rollout programs

Skills For Business Analyst, Employee Support Resume

  • Understanding of Microsoft BI Tools
  • Identifying process efficiencies
  • Serve as a technical expert providing input to application design regarding environment, tuning, and administration requirements for SAS
  • Prepare monthly management reporting and analysis for the US Business Support Group including variance analysis, budget tracking, and sales analytics
  • Practical understanding of Business Intelligence and reporting building tools
  • Forward thinking, and not afraid to suggest new ways of doing things

Skills For IT Launch / Support Business Analyst Resume

  • Competitive pay and benefits, including medical, 401K match, profit sharing and more (learn more)
  • A learning culture that promotes and supports learning and development; we also offer $8K/year year in tuition reimbursement
  • Comfortable quickly learning and understanding new technology
  • Develop and manage daily reporting to support Sales and Contracting Support’s pipeline management
  • Support the revenue accounting month-end close process including journal entries, balance sheet reconciliations and variance analysis
  • Partner with the business units in decision making and problem solving
  • Attend meetings to review and discuss performance, business initiatives, and ongoing reporting/analysis requirements
  • Offer training solutions, automating where possible (videos, newsletters, etc.)
  • Leads system consultations; ability to utilize all system reporting tools on behalf of the customer providing education, analysis, and recommendations

Skills For Business Analyst / Sales Support Resume

  • Design, develop, and implement business intelligence solutions (analytic reports and dashboards) using Qlik Sense and NPrinting
  • Provide BI support including basic analytics and troubleshooting
  • Partner with business units in decision making and problem solving
  • Detailed working knowledge of Microsoft Office to include advanced Excel
  • Extensive paid time off, including 12 weeks' paid parental leave for all regular employees
  • Able to provide demonstrations, presentations, and training either in person or remotely
  • Assist in fulfilling the department’s overall technology and adoption strategies in support of relationship management efforts
  • Basic knowledge of NPrinting

Skills For Senior Business Analyst Bta Business Apps Support Resume

  • Continuous involvement in process improvement to enhance efficiency of the AML system and perform UAT testing
  • Work with business intelligence resources to leverage learning, address complex analytic needs, and identify data model deployment opportunities
  • Support SAS system and related infrastructures by resolving escalated and technically complex trouble tickets in a timely and efficient manner
  • Broad understanding of Application Development and Support
  • Technical Acumen and desire for learning new technologies
  • Assist in the financial planning process inclusive of the annual plan and monthly projection updates for the US Business Support group
  • Regional user groups (or annual conference) to provide additional training and communication feedback

Skills For Financial Analyst, Business Support Resume

  • Engage with the business and end users to gather additional reporting requirements and translate into functional specifications for BI solutions
  • Interact with business users to offer guidance on different reporting options and Qlik Sense best practices
  • Develop and maintain queries using Qlik Sense to provide customized data
  • Able to debug issues related to reports and dashboards within the Qlik Sense or NPrinting environment
  • Ensure appropriate support levels are being met with the business unit user of reports and workflows with education and improvements where necessary
  • Communicate complex issues in simple to understand yet actionable ways
  • Facilitation of actionable supply chain processes and tools
  • Work produced consistently of high quality

Skills For CIB F&BM Business Support Manager Analyst Resume

  • Knowledge of current business intelligence technological solutions; able to learn new systems and tools easily
  • Strong conceptual, analytical, and problem solving skills with the ability to put partners’ needs first when advising and delivering services and solutions
  • Strong business analysis background; experience in translating clients’ business requirements into business and technical documentation and specifications
  • Proven ability to identify bottlenecks in slow performing processes and provide appropriate solutions
  • Strong ability to work independently and manage one’s time, as well as be a collaborative team member
  • Deep understanding of Retail math and seasonal planning process, including familiarity with Dillard’s-specific processes, including managing the Timberland OTB each season
  • Familiarity with the Dillard’s computer systems

Skills For Icg-cadd-business Support Unit Analyst Resume

  • Basic knowledge of retail business and AML / KYC
  • Quickly analyze and communicate root cause and resolution steps
  • Work unsupervised to tight deadline
  • Demonstrate ability to understand and work effectively within complex IT environment containing onshore/offshore model, multiple development and testing environments, sharing of environment with multiple teams, load balancing and disaster recovery setup
  • For work permit reasons, only EU and EFTA citizens can be considered for this role
  • Innovation, creativity and curiosity

Skills For Senior Analyst, General Business Support Resume

  • Develop interpersonal professional relationship with internal as well with external team members
  • A culture where continuous improvement, innovation, and growth are top of mind, and diversity & inclusion is paramount
  • Discounts to area fitness centers, large retail chains, cell phone providers and more
  • Dress for your Day dress code -- break out your jeans and sneakers!
  • Comfortably and confidently interact with customers
  • Create and run reports or other data visualization
  • Facilitate the development of Fidelity’s China strategy and be part of the core team to execute on the WFOE implementation plan
  • Responsible for all aspects of application support functions for servers, user administration and security administration for SAS
  • Company-provided membership

List of Typical Responsibilities For an Analyst, Business Support Resume


Responsibilities For Business Intelligence Support Analyst Resume

  • Participate on coordination of support teams
  • Review and enhance support processes
  • Initiate and maintain workflow of user requests/issues in support systems (JIRA, LANDESK, Service Now)
  • Actively communicate details of customer requests via phone or electronically and transform them into the relevant documentation
  • Adapt communication method and style to suit audience and message

Responsibilities For Senior Analyst, Business Support Resume

  • Identify and anticipate problems and make recommendations; solutions-oriented
  • Excel proficiency required (e.g. Vlookup, pivot tables)
  • Intermediate knowledge of QlikSense
  • Persistent and resilient
  • Execute access requests
  • Ambassador for Kier

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