Analyst, Support Resume Sample

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Florian Schamberger
310 Dooley Knoll,  Detroit, MI
+1 (555) 543 4419

Work Experience

Senior Analyst, Support
04/2018 - PRESENT
Philadelphia, PA
  • Perform Business pre study analysis and to detail out functional solutions together with Business XRM Functional
  • Provide written recommendations for the development of policy for senior decision maker’s consideration and gathering information that assist’s senior leadership in monitoring policy compliance
  • Experience with Technical Collection including but not limited to SIGINT, MASINT, GEOINT, collection management, Hard Targets & CYBER is required
  • Experience utilizing Microsoft suite office products to include MS Access
  • Experience working with USSOCOM, subordinate organizations, DOD, and knowledge of each military U.S. military service’s roles and missions
  • Experience using communication skills, both written and oral, to include preparation of written products for senior leader (general officer/flag officer/senior executive service level) use and the ability to communicate at all levels in a highly professional manner
  • Provide consultation to users regarding processes and procedures to ensure business is getting efficiencies out of SAP
Analyst, Support
10/2013 - 01/2018
Phoenix, AZ
  • Develop scripts that move data or update data in a manner that replicates online functionality
  • Review and approve high-level data flows, functional and technical specifications, system implementation staging, change control, design alternatives and functional system requirements
  • Assist, when appropriate, in the training and communication of system changes for end-users and other impacted staff
  • Schedules, organizes and prioritizes work to ensure timely completion of all work simultaneously assigned or in progress
  • Assist in development of Business Analysts
  • Back up Lead BSA as required
  • Perform in a project leadership role
Data Analyst Support Student
02/2009 - 08/2013
San Francisco, CA
  • Assist in setting up of any new divisional objectives (i.e. new plant’s, organizational changes, new products, etc.)
  • Accountable for functional system design and configuration
  • Write and execute ad-hoc reports and queries
  • Conduct unit testing of configuration along with regression testing of fixes, enhancements and system upgrades
  • Perform post implementation quality assurance, troubleshooting and issue resolution
  • Respond to customer inquiries regarding system functionality, modification and status of issue resolution
  • Review, analyze and resolve sustainment issues associated with system and/or processes


Morrison University - Reno Campus
2003 - 2008
Bachelor's Degree in Computer Sciences

Professional Skills

  • Performance driven, results oriented and customer focused. Excellent verbal and written communication skills. Excellent analytical and problem solving skill
  • Demonstrable leadership skills. Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation
  • Strong problem solving skills, some experience with software development and debugging
  • Strong decision making and problem solving skills, proactivity
  • Strong analytical skills in diagnosing complex business requirements in order to create, interpret and execute against specifications
  • Strong communications and people skills
  • Strong communication and collaboration skills in a fast-paced environment

How to write Analyst, Support Resume

Analyst, Support role is responsible for software, analytical, customer, security, retail, finance, training, integration, database, telecommunications.
To write great resume for analyst, support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Analyst, Support Resume

The section contact information is important in your analyst, support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Analyst, Support Resume

The section work experience is an essential part of your analyst, support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Analyst, Support resume experience can include:

  • Advanced skills in COBOL, JCL, IMS, VSAM, Remedy, DB2; Easytrieve, Endevor, CLIST & OPC; all in mainframe environment
  • Solid experience in time and resource management
  • Managing the day-to-day operations of the FIU systems. Prioritizing issues and developing remediation action plans
  • Working in a high pressure environment with competing priorities
  • Experience in administering, supporting or developing applications in at .NET, SQL, Lotus Notes Domino, HTML / Javascript
  • Experience in capturing, documenting, and managing business requirements

Education on an Analyst, Support Resume

Make sure to make education a priority on your analyst, support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Analyst, Support Resume

When listing skills on your analyst, support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical analyst, support skills:

  • Good software and computer skills, including MS Office applications including but not limited to Microsoft Word, Excel
  • Evidence of experience and knowledge in delivering or using one or more of the following
  • Excellent communication and technical consulting experience
  • Effectively adapt to any necessary changes in work requirements, roles and responsibilities
  • System test background with good organization skill
  • Proven experience in a Support Analyst and/or an IT Operations Analyst role, ideally within a large organisation

List of Typical Experience For an Analyst, Support Resume


Experience For Senior Analyst, Support Resume

  • Participate in projects as a team member and make significant contributions to team effectiveness by improving methodology tools and internal processes
  • Pervious experiences in Telecommunications, Energy, Manufacturing or Retail
  • Experience or education in forensic data analysis
  • Experience of an IT methodology or process model (e.g. ITIL)
  • Demonstrated commitment to quality customer service to both internal and external customers
  • Technical Experience
  • Demonstrate ability to proactively identify opportunities for process and design improvements

Experience For Operations Analyst Support Resume

  • Delivering results and exceed customer expectations
  • Working with people (Familiar with)
  • Assists in compiling and reviewing information regarding guarantors and the borrowing company’s financial history and current condition
  • Provide progress tracking and reporting
  • Collaborate cross functionally and represent the Content Management team in planning and executing business driven projects and initiatives

Experience For Business Systems Analyst Support Services Resume

  • Manage existing platforms, in particular SG Markets, Societe Generale’s electronic suite of market and financing services (access and content)
  • Pro-active interaction with all RTC employees to increase understanding of financials and variances
  • Liaise with all RTC employees as well as shared function accounting and IT services
  • Proactive involvement in ongoing business improvement projects
  • Dynamic range of regular activities including projects, application development, support & innovation-related topics

Experience For SAP Business Analyst Support Team Resume

  • Support our colleagues and customers by investigating incidents and problems in accordance with NAB problem management procedures
  • In IT area, preferably application support and/or testing
  • Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedule
  • Analytical business background with problem-solving and a high attention to detail
  • Act as interface between end users/requestors, content delivery management, product owner, IT, design consultants and content management team
  • Define business needs by meeting with business area to gather requirements and working closely with customers to ensure execution of strategic direction is met. This requires creating and maintaining a requirements document that is used for template building
  • Create document templates by interpreting specifications, creating shared content, extracting pertinent information from subject matter experts through various sources, leveraging the logic and rules engine
  • Post Qualified Experiences

Experience For Business Analyst & Support Resume

  • Perform unit testing, template bug fixing while owning the downstream impact of implemented content and escalate issues as appropriate
  • Perform day-to-day maintenance and evolution of content management system
  • Develop, communicate and maintain in-depth knowledge articles for use by Content Management team
  • Works with CTD and other EI COE’s to carry out necessary application and infrastructure releases, support and documentation according to industrial best practices and the Bank’s standardized processes (e.g. CMMI and ITIL)
  • Manually input correct information to ensure the data is accurate

Experience For Analyst Support BIS Resume

  • Process all E-Com RA’s (refunds/exchanges) daily, and manage log for refunds
  • Finance, E-Com CSR and Merchant Services
  • Understand and enforce the company’s infrastructure architecture standards and policies to maximize efficiency and support platform compatibility
  • Provide first/second level technical support for Tribune Media’s Technology systems
  • Provide virtual desk-side assistance in the construction of queries and analytic grid frameworks to persistently monitor the essential elements of interest to DIA’s analytic cadre
  • Perform risk and opportunity assessments through synthesis of information across intelligence disciplines and open-source information
  • Functional and technical support for Trade Finance (back, middle & front office users)

Experience For Finance Analyst Support Resume

  • Application management for Trust & strategic clients
  • Problem management (detect, assess, resolve), escalation with standard procedures and tools
  • Work closely with the Business Controller to improve operational and financial performance of the RTC Group
  • Deviation analysis of actual results verses plan to both identify areas of weakness and ensure business awareness
  • Active participation in meetings with employees at all levels within different areas of the business
  • Process review and draft proposals of new or amended items for implementation
  • Assist the Business Controller with implementation of new processes within the business
  • Creation of reports from several sources to provide information to the business

Experience For Analyst Support Financial Intelligence Unit Resume

  • Preparation of weekly, monthly and quarterly business reports in accordance with local management and Head Office
  • Ensure that Forecast and budget files are updated with the correct information on a monthly basis
  • Supporting the Online Enterprise Services platforms both during business hours and after hours – Windows Server, Load Balancing, Security, SharePoint 2007/2010/2013, Office 365 (OneDrive) on a rotating support roster
  • Responsible for the availability, performance, capacity and maintenance of the technology services in your portfolio. This includes the technical recovery of service during major incidents. (Defining priority, ensuring the right teams are involved, directing activity to restore service)
  • Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance)
  • Tertiary qualified in Information Technology/Science or equivalent
  • Work in a team environment along with the self motivation to work independently
  • Answers incoming telephone calls in an effective and customer friendly manner. Troubleshoots and resolves applications, network, software, hardware and telecommunications problems
  • Tracks all issues opened by or assigned to them utilizing the required software. Documents detailed information and follows through to resolution or escalation of incidents and requests

Experience For Application Analyst Support Resume

  • Provides desktop support using remote tools
  • Responsible for facilitating application enhancement projects, under general supervision of a Project Manager
  • Creates and maintains knowledge articles for use by the IT department and the end user community
  • Participates in IT projects as directed by IT Management
  • Responsible for supporting the end users of business applications utilizing technical and vendor management skills that allow them to support application fixes, provide application user administration, and resolve application system outages
  • Responsible for coordinating and managing deliverables for users including; working with the user to identify business requirements, writing functional specifications, developing timelines for project deliveries, participating in application testing and quality assurance, and managing project tasks and resources to completion
  • Apply the company standards: hardware, software, security policy, software licenses control, inventory, etc.
  • Interaction with all levels of hierarchy (business & technical teams) globally

Experience For TAC Intelligence Watch Analyst Support Resume

  • Work in a team to support our technology services
  • Raise changes in the service management tool (Remedy) in accordance to NAB change management policies
  • Participate in a 24/6 on call roster
  • Preparing business cases, business requirements and external design documents. Ensuring deliverables, dependencies and key success factors have been identified and prioritized
  • Leading assigned project work streams, ensuring the execution and maintenance of appropriate documentation including project plans. Ensuring tasks, roles, responsibilities and expectations have been defined and communicated
  • Manage the acceptance testing process to ensure the full delivery of the FIU requirements by
  • Providing direction and leadership to the systems development and quality assurance teams. Developing, reviewing and assessing IST, QAT and UAT strategy and test plans. Assisting in the development and documentation of test cases and the execution of the tests. Supporting the identification, assessment and resolution of defects and problem logs

List of Typical Skills For an Analyst, Support Resume


Skills For Senior Analyst, Support Resume

  • Experience identifying/troubleshooting issues with visualization, object failures, database connectivity, or data processing within Tableau
  • Experience working with automated document creation (merging text and data elements). Conceptual understanding of databases
  • Experience working with Informatica and updating/managing ETL scripts
  • Strong background in administering, supporting or developing applications in Java/J2EE
  • Experience of Use Case modelling (writing Use Case Diagrams and ‘fully-dressed’ Use Case Descriptions) is desired

Skills For Operations Analyst Support Resume

  • Experience working with Windows Server operating systems
  • Strong understanding of scripting tools such as Windows and Linux
  • Some experience with software development and debugging
  • Understand and manage competing priorities and stakeholders
  • A good understanding of Microsoft Office (Excel, Word & Access)

Skills For Business Systems Analyst Support Services Resume

  • Intermediate programming skill, preferably with Visual Studio
  • Experience using MS Excel to perform data analysis
  • Experience in the following programs: ARIS, HPQC, JAMA
  • Experience writing SQL queries to troubleshoot issues in MS SQL and or Oracle PL/SQL
  • Good understanding of GMS objectives and its sites’ operations

Skills For SAP Business Analyst Support Team Resume

  • Experience with supporting large Enterprise SharePoint 2007/2010/2013 platforms
  • Experience with supporting Microsoft SSIS/SSRS applications
  • Development experience with a scripting language
  • Experience with Windows and Unix/Linux operating systems with knowledge with scripts written in Korn/Bash, PowerShell, Perl, java and other common protocols
  • Experience with SQL & RDBMS software such as Oracle, PostgreSQL, MS SQL Server and their clustering or high availability functions
  • Strong understanding of Oracle, SQ, Websphere, Web applications (HTML / Javascript)
  • Experience integrating DevOps into a legacy environment would be beneficial

Skills For Business Analyst & Support Resume

  • Very good development knowledge of Access 2007/2010, Excel and VBA for both single and multi-user environments
  • Extensive full life-cycle experience – requirements, analysis/design, build, test, implementation, support/maintenance
  • Demonstrated technical leadership and management capabilities
  • At least three years of experience in application development, technology support or system administration
  • Provide clear and effective communication to your colleagues in Technology and the wider bank
  • Ensure all requirements are traceable at different stages of the project lifecycle against the defined customer experience
  • Experience with an Agile way of work and how it relates to a PMO, portfolio and governance
  • Experience in IBM Content Manager, Content on demand

Skills For Analyst Support BIS Resume

  • Experience with document definition, construction, generation and distribution processes implemented on Content Management platforms
  • Demonstrate ability to tolerate and manage ambiguity
  • Experience with batch job execution and maintenance (Autosys or Control-M)
  • Experience with Enterprise Java applications
  • Experience with Enterprise Integration (e.g. Websphere MQ, MSMQ etc.)
  • Experience with Enterprise security (e.g. SSL certificates and key based encryption)
  • Determining where improvements can be achieved in existing processes by changing, upgrading or replacing current technologies or systems
  • Planning, designing and conducting tests of programs, correcting errors and retesting to deliver an error-free product

Skills For Finance Analyst Support Resume

  • Investigating incidents, fixing problems, managing infrastructure and helping our development teams deliver high quality changes
  • Understanding of the benefits of budgeting, forecasting and reviewing results
  • Creating end-user guides and coordinating user training
  • Meeting Ericsson’s business needs according to expectations (speed) and securing high product and
  • Training on functions & procedures during onboarding

Skills For Analyst Support Financial Intelligence Unit Resume

  • Supporting the design team in understanding the requirements
  • Coordinating the user acceptance test, ensuring defects are documented and tracked to resolution
  • Providing on-going pre-implementation and post-implementation support to project team
  • Providing technical mentoring and guidance to the support team
  • Understanding of double entry book keeping

Skills For Application Analyst Support Resume

  • Delivering Results and meeting customer expectations (Awareness)
  • Presenting & Communicating Information (Awareness)
  • Learning & Researching (Familiar with)
  • Deciding and Initiating Action (Awareness)
  • Understanding of agile methodologies and practices
  • Understanding of technology operations in an Australian financial institution
  • Participating in a 24/7 on call roster to ensure our most critical applications are Always On
  • Ensuring proper support procedures and processes are in place for the FIU production systems

Skills For TAC Intelligence Watch Analyst Support Resume

  • Investigating incidents and problems
  • Understanding of Sale, Cost of Sale, Margin and Contribution
  • Understanding of the effects on both balance sheet and profit and loss if there are Cost of Sale variances
  • Understanding of Purchase Ledger, Sales Ledger and Treasury Functions
  • Understanding of the ITIL framework (ITIL certification is an advantage)
  • Support and maintain the requirements repository and provide reporting relating to quality or requirements, traceability and re-usability
  • Respond to and improve monitoring and alerting of our technology services
  • Provide training to new team members and other colleagues by serving as a mentor both within and outside of area

List of Typical Responsibilities For an Analyst, Support Resume


Responsibilities For Senior Analyst, Support Resume

  • Demonstrate ability to create and perform system testing, along with the ability to report on the results of such testing
  • Supportive: guiding and coaching project delivery teams and sponsors to implement project/program outcomes, building an environment of confidence and trust
  • Analytical mind with problem-solving aptitude
  • Production application support background, preferably with PRIME BSA
  • Communicate clearly both in written
  • Quickly absorb and utilize new concepts and technologies
  • Analytics: outstanding analytical skills are required to bring together large volumes of information and highlight the key themes and make recommendations for a senior executive audience

Responsibilities For Operations Analyst Support Resume

  • Change agent: positively engages with and supports, advocates, communicates and implements change
  • Collaborative: Role models a supportive and empathetic approach to working together. Seeks to understand others' contrasting perspectives in order to overcome resistance and find common ground. Works through formal and informal channels to achieve outcomes
  • In related project delivery practice and process improvement position
  • Familiarity with project portfolio management (PPM) tools ideal. PowerBI , WalkMe and other applications technical knowledge desirable. Experiences in application management training and support
  • Be proficient working on a Solaris platform
  • Frequent use of computer, telephone, and office equipment (copier, fax, scanner)
  • Work is performed in an office environment with low to moderate noise level

Responsibilities For Business Systems Analyst Support Services Resume

  • Tivoli / Tivoli Storage Manager
  • Exposure to source control (eg: Github), Continuous Integration (eg: Jenkins), Log monitoring and analysis (ie: Splunk) and Javascript frameworks (eg: AngularJS) are highly regarded
  • Knowledge of programming languages that support the .NET framework and the SharePoint on premise and cloud platforms
  • Familiarity with various operating systems (Windows, Linux, Mac OS,)
  • Knowledge of relational databases (e.g. Microsoft SQL Server)
  • Demonstrate ability to build lasting relationships with technical and business customers, setting expectations, communicating at all appropriate levels and delivering against commitments

Responsibilities For SAP Business Analyst Support Team Resume

  • Demonstrate ability to develop general and detailed functional requirements
  • Advanced Google Sheets or Microsoft Excel expertise
  • Help our project and development teams deliver high quality change
  • Action requests as approved to assist projects and our business stakeholders
  • Role model NAB’s enterprise behaviours
  • Participate in customer advocacy initiatives
  • Manage the support team’s incidents/problems through to root cause/known errors through resolution/involvement in the change management process to ensure supportability and change quality is incorporated into our software development changes
  • Provide on-going systems administrator and business analyst support to the FIU by

Responsibilities For Business Analyst & Support Resume

  • Collaboratively drive Account Management System maintenance and service improvement
  • Actively review and analyse Remedy data to ensure quality and provide insights into the performance of our Account Management systems
  • Support the FIU management team in the implementation of new systems and procedures by
  • Maintaining the department’s analysis of workflows, systems, processes and problem logs. Identifying systemic issues impacting the efficient operations of the FIU and developing recommendations to address the underlying root-cause
  • Acquiring and maintaining expert knowledge of key FIU systems to support the FIU investigators in the timely resolution of technology-related operational issues
  • Contribute to program status checkpoints

Responsibilities For Analyst Support BIS Resume

  • Track checkpoint actions, and ensure clear allocation and timelines set for delivery and understood by assignee
  • Oversee, respond to or escalate communications and requests for assistance via program social and standard communications mechanisms. Email, Face to Face, Phone calls or Yammer
  • Analysing (Familiar with)
  • Oversee system and access requests, including distribution lists/security groups raising tickets on ServiceNow and following up as needed
  • Troubleshoot and diagnose issues by using other tools, analysis of logs, and coordination of all available resources
  • Knowledge of applications such as weblogic, Apache, People Soft, SAP and variety of billing systems
  • Ensures fixes, known issues are documented on the teams Wiki whilst maintaining CTRL-M Operational Support Manual and E2E design
  • Support data analysis software, including Perceptive, R, SAS

Responsibilities For Finance Analyst Support Resume

  • Advanced knowledge of Excel – Formulas; Formatting; Pivot tables
  • Ericsson knowledge in Sourcing & Service Delivery area
  • Deliver high quality functional use cases to ensure the solution is met to meet the business requirements
  • Produce monthly reports to projects and monthly BA KPIs
  • Professional Services resources are not eligible to apply
  • Work closely with the customer on complex Windows or Linux/​Unix system-level problems as well as application layer issues and network communications. ​
  • Successfully develop and deploy software in Production and Non Production environments

Responsibilities For Analyst Support Financial Intelligence Unit Resume

  • Lead a team of Production Schedulers and operators
  • Perform regular day-to-day Systems Administration activities such as User Administrations, Disk Management, Package Install, Patch Management, Storage Management, NFS Administration and disaster recovery/fail-over exercisesPlan and implement disaster recovery approach and procedure for Control-M
  • Take part in the DR exercise to ensure the DR plan works, update whenever there is a change to the configuration setting
  • Identify and resolve technical issues in accordance with service level agreements
  • Competence In Customer Relationship Management (CRM)

Responsibilities For Application Analyst Support Resume

  • Develop and support clients both locally and remotely
  • Work within a geographically dispersed Team
  • Interact with other departments within the corporate office to facilitate the functions of the Clinical Data System
  • Willingness to learn and deliver innovative solutions
  • Applications knowledge (beneficial)
  • Competence in SQL or equivalent
  • Supporting the Web & Collaboration platforms both during business hours and after hours – Windows Server 2008, Redhat Linux or similar, Load Balancing, Security, WebSphere 6.1/8 and Authentication/Identity Management products on a rotating support roster

Responsibilities For TAC Intelligence Watch Analyst Support Resume

  • Design & configuration of .NET, WebSphere and web server environments for application hosting
  • Provide accurate & detailed financial analysis at market and client level
  • Provide technical leadership to colleagues and accountability for the performance of our technology services
  • Understand the dependencies between the technology services we support, our business stakeholders and other technology services
  • Assist the support lead with management tasks

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