Airport Representative Resume Sample

10 votes

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Juana Abernathy
31060 Beier Knolls,  Dallas, TX
+1 (555) 855 7487

Work Experience

Customer Assistance Representative Senior Nashville International Airport
05/2016 - PRESENT
Detroit, MI
  • Previous customer relatedexperience an asset
  • Greets all Guests courteously, using the guest’s name where possible
  • The ability to efficiently co-ordinate and assist with all hotel guest arrivals at the airport
  • The ability to accord a professional airport meet and greet service, handling guest luggage and escorting them to the waiting hotel car or Limousine
  • The ability to greet departing guest, proceed to take care of their baggage and escort to check in counter
  • Lliaise with airport personnel on lost luggage
  • Make special flight arrangements, last minute flight change for guests, special VIP arrangements
  • Make airline reservations, change flight requirements and purchase flight tickets
Concierge / Airport Representative
02/2009 - 01/2016
Boston, MA
  • Pre check-in of flights
  • Verify the transportation report in advance and prepare for all arriving guests and departing guests
  • Perform other tasks or projects as assigned by Bell Captain, Hotel Assistant Manager, Front Office Manager, Director of Rooms and General Manager
  • The ability to maintain an accurate working knowledge of the town, as well as information of the hotel and all special events that is happening in the island
  • Create WOW moments that last by offering them W’s Signature Service after drop off while escorting them to their flight check in desk
  • Wait for the guest after the flight has landed with the Brand Approved, clean and well maintained Welcome Board easily visible for guest departing from the gate
  • Ensure all guests names are spelt correctly and are easy to read from a distance
  • Assist guests with their luggage, and guide them to the pick up area. Wait with them until pick up occurs and wish them a “Wonderful stay at W Taipei”
Representative Airport Operations Training Quality Control
11/2006 - 11/2008
Boston, MA
  • Assists guest with luggage for arrival/departure
  • Meets, greets and escorts all the guests to the limousines
  • Completes the follow up and trace report
  • Prepares the transportation arrangement
  • Monitors cleanliness of hotel limousines and drivers’ grooming
  • Ensures that hotel limousines arrive promptly to pick up guests
  • Does proper hand over for the next shift


Johnson & Wales University
2000 - 2005
Science's Degree in Hospitality

Professional Skills

  • Experience in the guest services, front desk, or related professional area
  • Greeting and welcoming all UPRV On-Site Guests ensuring their prepackaged vacation planning kit is correctly fulfilled
  • Communicating with third party transportation company any delays and utilizing their systems to check guest in
  • Handling guest arrival with pick up request, and arrange the transportation
  • Frequent kneeling, pushing, pulling
  • Frequent standing and walking throughout the shift
  • Assists departing guests with flight check in and luggage handling

How to write Airport Representative Resume

Airport Representative role is responsible for immigration, events, transportation, english, general, media, planning, arabic, administrative, cash.
To write great resume for airport representative job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Airport Representative Resume

The section contact information is important in your airport representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Airport Representative Resume

The section work experience is an essential part of your airport representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous airport representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular airport representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Airport Representative resume experience can include:

  • Greeting our guest as well as informing them of their
  • Checking the lists of arrivals & departures for correct information
  • Responsible for welcome, greeting and assisting guests on their arrival at both international & domestic airport terminals
  • Assists in recovering any lost luggage
  • Service oriented with outgoing personality
  • Ensures the neat of appearance and grooming of airport representative officers

Education on an Airport Representative Resume

Make sure to make education a priority on your airport representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your airport representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Airport Representative Resume

When listing skills on your airport representative resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical airport representative skills:

  • Excellent communication skills in English & Arabic (oral and written).Fluency in any other foreign language is an advantage
  • Good knowledge of the city and surrounding area
  • Promotes and maintains good relation with airline desk, customs, immigration and other airport personnel
  • Experience in a similar position in a 4 or 5 hotel
  • Graduation & possess 1 to 2 years of relevant experience in hospitality industry
  • Frequent lifting and occasionally required to lift up to 50lbs

List of Typical Skills For an Airport Representative Resume


Skills For Concierge / Airport Representative Resume

  • Experience in a related position
  • A professional attitude and strict work ethics
  • Providing quality guest service, booking various service and product reservations, and up-selling guest transactions by using persuasive selling techniques to increase the sale of admissions media (i.e., increases multi-day ticket sales, special promotions, etc.)
  • Knowledgeable of UO parks and area attractions tickets and information
  • Processing transactions in Automated Ticketing System for the sale of park admissions media, annual pass products, and other attraction products while maintaining constant surveillance of cash drawer to ensure accuracy

Skills For Representative Airport Operations Training Quality Control Resume

  • Responsible and flexible with transportation to airport, or place of assignment
  • Provide departure service for VIPs as assigned. Co-ordinate transportation pre-arranged for guests and where necessary arrange transportation services for guests through the concierge
  • Assist guest with tracing of lost baggage in transit, cargo clearance, excess baggage, airline seats or whenever required to
  • Updates airline arrival time and plan for any delays or diversion
  • Be environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable
  • Assist with guest luggage as and when required
  • Give all hotel facilities information to the guest and assists them in to the car

Skills For Commission Sales Representative O Hare Airport Resume

  • Inform reception manager, concierge or guest relation officers when VIP on their way to the hotel
  • Stand by at the arrival terminal for every flight arrival
  • Escort the guest to the official car rental and deals with authorized car rental staff
  • Think strategically, inductively and creatively

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