Airport Operations Resume Sample

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Luisa Abshire
32547 Stephanie Crescent,  Los Angeles, CA
+1 (555) 451 3896

Work Experience


Director Airport Operations JFK
02/2016 - PRESENT
Boston, MA
  • Verify Customers’ personal identification
  • Handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools
  • Complete fluency in written and spoken English and Spanish
  • Successfully complete a customer service assessment
  • Monitor inbound flight activity and communicate irregularities; Tracking of arrivals into gates to insure flights are met and PLB’s are brought to A/C within time standards
  • Oversees the delivery of hospitality, customer service, and JetBlue Promises which are in-line with the high expectations Customers have for JetBlue. Responsible for resolving escalated Customer issues
  • Able to stand continuously up to four (4) hours at a time
Supervisor Airport Operations
09/2009 - 12/2015
Los Angeles, CA
  • High and positive scores from Customers in Customers’ Satisfaction Survey
  • Ensure to follow Damco’s global guideline for operations activities. No additional cost due to mishandling
  • Work closely with Customer Service, Suppliers, Airlines operation staffs, Airport operation satff and other support teams to achieve customer’s satisfaction
  • Receive operational "turnover" from previous shift
  • Prioritize and develop tactical plan to address all issues in area of responsibility
  • Monitor inbound flight activity and communicate irregularities
  • Track arrivals into gates to insure flights are met and Passenger Loading Bridge (PLBs) are brought to A/C within time standards
  • Responsible for Security Check Validation (validate A/C that require security checks prior to boarding and departure have been properly completed and documented)
Intern Airport Operations
12/2003 - 04/2009
Los Angeles, CA
  • Train and assist employees with PM’s and CM’s; confirming scheduling and completion of all PM and CM work
  • Possess and maintain a current and valid driver’s license, to drive to various work sites
  • Develop strategic guidelines pertaining to Customer Service that are consistent with JetBlue’s core values and objectives
  • Seven (7) years’ experience in Customer Service or a related area
  • Five (5) years’ experience in a leadership role
  • Proactively manage gate holds in area of responsibility with respect to departure sequencing
  • Timely delay coding and delay resolution with area leadership
  • Provide feedback and trend analysis on operational performance, research delays with area supervisor for root cause analysis and resolve disputes; Identify changes required to prevent future delays
  • Attend customer’s request on time

Education


University of Phoenix - San Marcos Learning Center
1998 - 2002
Bachelor's Degree in Business Management

Professional Skills


  • Excellent communication skills, written, oral and presentation
  • Make informed purchasing decisions involving the implementation of financial skills such as accurately budgeting and forecasting
  • Solid interpersonal skills and ability to adapt to a fast-paced, changing environment
  • Sabre Host skills desired
  • Proficient English written and oral communication skills
  • Basic skills with Microsoft Excel
  • Curiosity about all aspects of airline operations and willingness to develop new skills and knowledge

How to write Airport Operations Resume

Airport Operations role is responsible for purchasing, security, finance, credit, training, procurement, reporting, research, insurance, government.
To write great resume for airport operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Airport Operations Resume

The section contact information is important in your airport operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Airport Operations Resume

The section work experience is an essential part of your airport operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous airport operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular airport operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Airport Operations resume experience can include:

  • Identify, pre-plan and manage all irregularities such as MST, weight restrictions, critical, cancelled flights, gate changes, ATC/WX, medical emergencies, major/minor flight alerts, tech ops, vendor, facility, customer and ramp staffing and process issues
  • Working knowledge of effective interpersonal communication
  • Experience with finance/accounting invoicing concepts
  • Experience in branding or marketing
  • Experience using CRM tool is desired
  • Operate two or more radios involving multiple channels and cellular telephone, often simultaneously

Education on an Airport Operations Resume

Make sure to make education a priority on your airport operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your airport operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Airport Operations Resume

When listing skills on your airport operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical airport operations skills:

  • Skills with critical thinking/problem solving
  • Meet and deal effectively with the public
  • Effectively utilize all available resources
  • Strong experience in technical troubleshooting is required
  • Demonstrated supervisory or leadership experience is highly desirable
  • Deal effectively with a wide range of local, state and government officials, the news media and private citizens

List of Typical Experience For an Airport Operations Resume

1

Experience For Supervisor Airport Operations Resume

  • Express ideas clearly and concisely, both orally and in writing
  • Ensures compliance with federal, state, and local regulations regarding airport operations and security
  • Flexibility to work a variety of shifts, including nights and weekends required
  • Some lifting (up to 25 pounds) is required - Ability to climb staircases, ladders, to access facilities
  • Receive operational turnover from previous shift
  • Monitor inbound flight activity and communicate irregularities; track arrival flights into gates to insure flights are met and passenger loading bridges (PLBs) are brought to A/C within time standards
  • Provide feedback and trend analysis on operational performance; research delays with area supervisor for root cause analysis and resolve disputes; identify changes required to prevent future delays
  • Plans, assigns, supervises and inspects the work of staff
  • Selects, trains and evaluates staff
2

Experience For Director Airport Operations JFK Resume

  • Interprets and administers policies and procedures, develops new and revised procedures and recommends changes and/or new programs and policies related to airport operations, general safety, maintenance and tenant activities
  • Insures safe operation by coordinating ground operating activities and maintenance with Federal Aviation Administration (FAA) air traffic controllers and emergency service providers
  • Responds to complaints, inquiries and suggestions from users and the community regarding airport operations
  • Inspects and monitors airport facilities and grounds to preclude hazardous conditions and insure compliance with FAA regulations
  • Attends and makes presentations at public hearings, community meetings and other special activities
  • Prepares and controls the unit's budget
  • Maintains records, prepares reports and correspondence
  • Timely delay coding and delay resolution with area leadership. Provide feedback and trend analysis on operational performance, research delays with area supervisor for root cause analysis and resolve disputes; Identify changes required to prevent future delays Develop and support standard work and continuous improvement processes
3

Experience For Vnc-airport Operations Resume

  • Provide overall supervision and directs subordinates in monitoring and enforcing policies and procedures involving airport safety, security, daily operations, appearance, etc
  • Directs subordinate personnel in support of incident command function during emergencies
  • Develops, coordinates and implements operating procedures related to the routine and emergency operation of the assigned specialized area or work location
  • Schedules inspections, briefings and receives reports through subordinates or electronic media
  • Responds to airport emergencies, directs use of aviation department resources, coordinates with emergency, law enforcement and federal agencies
  • Performs research and prepares reports as requested on legislation, rules, operational policies/procedures and other factors having an impact on airport operations
4

Experience For Airport Operations Zone Control Resume

  • Issues notices of violations and/or citations for non-compliance with airport rules and regulations, Chapter 2, 8 ½ and 22 ½ of the Broward County Code of Ordinances
  • Assists division management in implementing and maintaining currency in operations manuals, emergency plans, ground transportation plans, training programs, standard operating procedures and other publications utilized by the Aviation Department
  • Supervise the work of employees performing operational functions in a manner conducive to full performance and high morale
  • Assists with the administration of contracts assigned to airport operations
  • Interact with command level personnel of police, fire, air carriers and federal agencies
  • Carry out complex oral and written instructions
  • Monitor inbound flight activity and communicate irregularities; track arrivals into gates to insure flights are met
  • Monitor departure processes and make accurate, well-educated departure delay quotes to maintain FLIFO and provide timely updates to passengers and other operational departments
  • Ensure timely delay coding and delay resolution with areas of leadership
5

Experience For Airport Operations Worker Resume

  • Identify, preplan and manage all irregularities such as weight restrictions, cancelled flights, gate changes, ATC/WX, medical emergencies, major/minor flight alerts, and staffing and process issues
  • Provide feedback and trend analysis on operational performance and research delays with area supervisor to identify root cause
  • Identify changes required to prevent future delays
  • Coordinates division operations with other divisions and outside contractors
  • Reviews logs and reports to ensure accuracy and completeness. Writes technical reports
6

Experience For Airport Operations Officer Resume

  • Provides direction and instruction on resolving critical incidences/situations, operational related activities, security related activity, security breaches, violations of rules and regulations, etc
  • Develops and enforces policies and procedures, emergency plans, SOP’s, ASP, etc
  • Investigates complaints or issues and provides recommendations for resolution
  • Monitors airport activities, inspects airport activities, and inspects airport property and facilities
  • Maintains records and operational logs, prepares reports and correspondence
  • Responds and handles customer complaints
  • Represents City on boards, commissions, meetings, etc
  • Advises airport management on needed actions and improvements to security and safety
  • Coordinates the airport’s response to critical incidents
7

Experience For Intermittent Airport Operations Technician Resume

  • Responds and handles technical issues related to the security system
  • Knowledge of general airport operations
  • Knowledge of airport security emergency operations
  • Handle extremely intense and chaotic emergency situations
  • Prepares reports and associated communication for Airport Operations Leadership team team and present updates on a periodic basis
  • Prepare analysis of multiple accounts
8

Experience For Coordinator Airport Operations Station Support Resume

  • Monitor accounts to ensure payments details are up to date
  • Research/resolve invoice discrepancies and issues
  • Contract management & organization - maintain contract files, understand contracts and implications thereof, review payment terms and conditions
  • Interacts with other management team members, departments and external clients and provides strong support for problem resolution and ensures understanding of customer needs
  • Assists in the coordination of purchases, logistics, inventory and surplus equipment
  • Assist in special projects as deemed necessary
9

Experience For Supervisor Airport Operations Finance & Administration Resume

  • Provide technical/operational support to Airports Operations Business Partners and Leaders
  • Resolve and handle Customer and Business Partner conflicts
  • Ensure adherence to airport and aircraft security regulations and reports any anomalies
  • Debrief Business Partners daily and report all information about shifts to Crewleader
  • Assist customers and perform day-to-day Business Partner functions as necessary
  • Distinguish security badge identification markings
10

Experience For Airport Operations Crew Seasonal Resume

  • Able to safely use a firearm and pyrotechnic devices,
  • Preference given to qualified applicants with airport certifications, such as (but not limited to) certified member, airport certified employee, accredited airport executive
  • One (1) year of recent experience inspecting and analyzing airfield and related facilities for safety and security related data to develop recommendations in Airfield Operations, including the composition of related letters, memoranda, and reports; AND
  • Knowledge of Federal Aviation Regulations and Transportation Security Administration Regulations
  • Goal-directed leadership and service-oriented performance
  • Extensive knowledge of airport operations, management and logistics

List of Typical Skills For an Airport Operations Resume

1

Skills For Supervisor Airport Operations Resume

  • Experience in conducting root cause analysis and developing real-time tactical plans during irregular operations
  • Successful evidence of managing projects and solving problems
  • Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking
  • Operate required motor vehicles, testing equipment and wildlife repellent tools
  • Experience working with various forms of payment (cash, credit cards, traveler's checks, etc.)
  • First Responder training and experience
  • Fire Brigade training and experience
  • Experience in planning Airport Operations manpower, shift bids and vacation bids
  • Work experience, including internship, at Part 139 certified airport
2

Skills For Director Airport Operations JFK Resume

  • Prioritize and develop tactical plans to address all issues in area of responsibility working with team members across United’s SFO operation
  • Valid driver's license to drive airport vehicles
  • The Aviation Department operates under a Drug-Free Workplace Policy in compliance with the provisions of the Federal Drug-Free Workplace Act of 1988
  • Operate computer applications
  • Experience in an operational or leadership capacity
  • Valid Texas Class “C” Driver’s License
  • Highly organized, detail oriented and able to manage multiple priorities
3

Skills For Vnc-airport Operations Resume

  • Be able to multi-task, prioritize deadlines, and complete assignments accurately and timely
  • Previous experience in Ground Operations and Cargo
  • Airlines operations work experience
  • Previous experience with heavy equipment operation
  • Generates effective solutions based on available information and makes timely decisions that are safe and ethical
  • Experience with MARS, ETA, TimeTracker and SQL Reports
  • Experience in a clerical role
  • Airport Operations experience
  • At least one-year of experience in a clerical/administrative role
4

Skills For Airport Operations Zone Control Resume

  • 5+ yrs. airlines operations work experience
  • Install administrative programs and procedures and to evaluate their effectiveness
  • Willing and able to work rotating shifts, including nights, weekends and holidays and well as recall and/or overtime
  • Working knowledge of airport operations, communications, maintenance and security procedures
  • Understanding of UA financial systems
  • Understanding of UA invoice, payroll, receivables and cash management processes
  • Exercise judgment and discretion in establishing, applying and interpreting policies and procedures
  • Ensures a safe and reliable on time operation including filing of safety reports while enforcing respectful workplace policies
  • Post-offer physical examination including drug testing
5

Skills For Airport Operations Worker Resume

  • Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)
  • Takes ownership of actions and follows through on commitments by holding others accountable and standing up for what's right
  • Supervises and participates in assigning and renting hangar and tie-down space
  • Lead and motivate the work staff performing operational functions by creating an environment which fosters employee participation
  • Gather data, analyze and make recommendations regarding procedures, policies and overall operations
6

Skills For Airport Operations Officer Resume

  • Free-standing computer kiosks used to identify and process Customer reservations
  • Light Emitting Diode (LED) screens and signs
  • Ground service equipment, hand held radios, scanners, light emitting diode (LED) signs, mail and cargo equipment as necessary
  • Work flexible hours including holidays/ weekends/and overnight shifts
  • Work flexible hours including holidays/weekends/and overnight shifts
  • Recognize hazardous or potential problems impacting airport operations
  • Maintain records requiring accuracy and specific details
7

Skills For Intermittent Airport Operations Technician Resume

  • Work any shift in a 24-hour-a-day / 7-day-a-week operation, including early mornings, late nights, weekends and holidays
  • Successful track record of managing projects from development through implementation
  • Federal, State, and local rules and regulations governing airport operations
  • Delivers results through realistic planning to accomplish goals
  • Listens actively and invites dialogue for shared understanding, then influences and acts to drive performance and achieve results
8

Skills For Coordinator Airport Operations Station Support Resume

  • Supervises and assigns Airport Safety Officers - Airfield Specialty work to facilitate the dynamic changing conditions on the Air Operations Area
  • Serves as liaison with foreign, federal, state and local agencies, airport tenants and the public for matters involving area of assignment
  • Analyze facts and exercise sound judgment in decision making
  • Reviews logs and reports to ensure accuracy and completeness to include writing of technical reports
  • Plan and coordinate Business Partner shift schedules and work assignments during irregular operations
  • Supervise, train, and evaluate staff
  • Establish cooperative relations with representatives of Federal, State, regional and local agencies, aviation users and the general public
9

Skills For Supervisor Airport Operations Finance & Administration Resume

  • Maintain authorization to drive a County vehicle
  • Obtain and maintain a Security Identification Display Area (SIDA) Badge
  • Adhere to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed
  • Basic knowledge on SQL commands, Unix/Shell scripting and advanced Windows Operating system command
  • Enrolled MBA student, with an estimated graduation date of winter 2017 or spring 2018
  • Successfully complete a customer service assessment
10

Skills For Airport Operations Crew Seasonal Resume

  • Considerable knowledge of airfield, air terminal, general aviation and landside functions and operations
  • Considerable knowledge of federal regulations including 49 Code of Federal Regulations (CFR) Part 1542 and 14 CFR Part 139, state and local regulations regarding airport operations
  • Read and interpret technical regulations
  • Communicate specific instructions to effect actions mandated by regulations and emergency procedures
  • Assess simultaneous activities and take appropriate action under stressful conditions
  • Coordinate multiple activities with a variety of other people
  • Assist the public and airport tenants in a cooperative manner

List of Typical Responsibilities For an Airport Operations Resume

1

Responsibilities For Supervisor Airport Operations Resume

  • Proven track record and gained knowledge in roles requiring decisive action backed by strategic planning, continuous improvement, analytical problem-solving, goal-directed leadership and service-oriented performance
  • Develops, conducts and schedules training in areas related to Airport safety and security
  • Knowledge of operations, management, and logistics principles
  • Passion for the airline industry and airline operations
  • Work in harmony with other team members across the organization to create a collaborative work environment
2

Responsibilities For Director Airport Operations JFK Resume

  • Previous airport operations experience. Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
  • Extensive knowledge of operations, management and logistics. Ability to conduct root cause analysis and develop real-time tactical plans during irregular operations
  • Intern duration is 12 weeks in summer 2017
  • 'Can do', upbeat, and friendly attitude
  • Professional phone voice and manners
3

Responsibilities For Vnc-airport Operations Resume

  • Airport operations, maintenance, security and safety requirements
  • All phases of air traffic control procedures
  • Principles and practices of organization, administration, budget and personnel management
  • Noise abatement problems and procedures
  • Retirement Eligibility: Defined Contributions Immediately
  • Proficiency in other BI tools
4

Responsibilities For Airport Operations Zone Control Resume

  • Knowledge of IAM contract
  • Is a misdemeanor under Federal or State Law; and
  • Prioritizes and coordinates all airside activities with various Federal, State and local agencies (including FAA Control Tower) as well as other airport departments, tenants and agencies
  • Coordinates the airside construction and maintenance with various airport departments, tenants and agencies
  • Responds in person, by phone or by radio to all airport emergencies involving airside activities; coordinates with various airport personnel and agencies necessary to address and help facilitate emergency situations
  • Prepares reports including Notice to Airmen (NOTAM)s, incident reports, and surveys; reviews and approves Airfield Operations reports for accuracy, content, grammar, and clarity, as they become permanent records
5

Responsibilities For Airport Operations Worker Resume

  • Airlines operations work experience
  • Ensures that airport rules and regulations are enforced through the issuance of written and verbal admonishments; impounds equipment when necessary
  • Conducts basic investigation of noise complaints. Implements a cursory check of field conditions upon receipt of complaint through Communications Division and refers complaints received to the Noise Abatement Division for response
  • Performs annual, probationary, and ad-hoc performance evaluations; administers performance improvement plans and/or disciplinary action when necessary
  • AK Driver's License
  • IPhone and laptop
  • Has, as an element the use or attempted use of physical force, or the threatened use of a deadly weapon, committed by a current or former spouse, parent, or guardian of the victim, by a person with whom the victim shares a child in common, by a person who is cohabiting with or has cohabited with the victim as a spouse, parent, or guardian of the victim

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