Airport Agent Resume Sample

5.0
12 votes

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Mack Kuvalis
143 Marlee Mountains,  Houston, TX
+1 (555) 374 7175

Work Experience


Qr-senior Airport Services Agent
09/2015 - PRESENT
Houston, TX
  • The ability to lift baggage up to 70 pounds, in the lobby, planeside, and in the confinement of an airplane’s cargo hold is necessary
  • Regular attendance and punctuality in accordance with United Ground Express’ policies are required. Overtime available/required depending upon operational need
  • Provide a level of service which exceeds guest’s expectations
  • Resolve disservice situations (e.g., determine alternate flight options for delayed, cancelled or missed flights, change/rebook a reservations)
  • I have a driver's license issued from the State of Louisiana
  • I have a driver's license issued from a state other than Louisiana
  • The job holder is responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment
Qr-airport Services Agent
01/2012 - 08/2015
Philadelphia, PA
  • Carry out credit card verification and travel documents checks diligently
  • To ensure that the needs of Emirates passengers are met in a caring, courteous and efficient manner
  • To provide assistance to Emirates passengers such as Unaccompanied Minors, Commercial Important Passengers, Wheelchair, and Medical Cases in order to provide the personalised service they expect
  • Provide assistance to passengers on arrival and departure ensuring high quality and professional passenger’s services are maintained at all times
  • To ensure passengers are adequately briefed and their needs satisfied during delays and disruptions
  • To perform Service Level Agreement audits on the Ground Handling Agent
  • Assist and direct the Ground Handling Agent with all Emirates Policies and Procedures
  • Providing assistance to passengers at the dedicated Emirates Ticket Desk, including general enquiries and Reservations and Ticketing
  • Co-ordinate the airport operation of chauffeur-driven limousines for eligible customers after arrival, and open the Emirates arrival information desk
Qr-junior Airport Services Agent
10/2007 - 12/2011
New York, NY
  • Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner
  • Guide and advise team members to ensure that superior passenger service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights
  • To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible passengers are provided with this service on arrival and any passengers that require assistance are met on departure
  • Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist passengers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium passengers ensuring passengers are kept fully informed
  • Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing
  • Ensure all safety instructions are compiled with at all times and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports
  • Provide ad hoc coverage at the Ticket Desk when there are shortfalls due to leave and sickness

Education


DeVry University's Keller Graduate School of Management
2003 - 2007
Bachelor's Degree in Accounting

Professional Skills


  • For baggage services – previous experience in baggage claims procedures and knowledge of World Tracer is essential
  • Advanced knowledge of Reservations/ Fares & Ticketing
  • ​Advance knowledge of english language
  • Ust be at least 18 years old
  • A complete knowledge of Passenger Services
  • Our Key West (EYW) operation is currently seasonal and scheduled to commence on October 18, 2017
  • Our Sarasota (SRQ) operation is currently seasonal and scheduled to commence on October 5, 2017

How to write Airport Agent Resume

Airport Agent role is responsible for insurance, travel, credit, training, compensation, customer, english, basic, education, accounting.
To write great resume for airport agent job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Airport Agent Resume

The section contact information is important in your airport agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Airport Agent Resume

The section work experience is an essential part of your airport agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous airport agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular airport agent position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Airport Agent resume experience can include:

  • Guide and advice team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights
  • Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist passengers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for First/Business class (including GOLD card holders) ensuring passengers are kept fully informed
  • Oversee all aspects of aircraft loading and unloading, baggage make up and aircraft servicing i.e., catering, cleaning, etc., to ensure a consistent and safe operation
  • Pleasant; outgoing personality

Education on an Airport Agent Resume

Make sure to make education a priority on your airport agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your airport agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Airport Agent Resume

When listing skills on your airport agent resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical airport agent skills:

  • Knowledge of a Departure Control System and Computerized Reservation System (MACS)
  • Knowledge of check-in procedures
  • Monitor check-in including 'queue-combing' to keep customers informed of checking delays, identifying and giving priority to Premium customers and ensure service standards are maintained
  • Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding including implementation of 'Options' within the guidelines provided by the Senior Staff on Duty in order to retain customers confidence and loyalty. Also ensure eligible customers are provided with accommodation and transport as per applicable procedures
  • Where required, assist with check-in, boarding at the gates as per laid down procedures, provide announcements, and carry out hand baggage removal, handling of late-to gate customers, flight coupon reconciliation and head count confirmation to ensure safe and on time departure of flights
  • Monitor baggage delivery performance against agreed standards, keeping customers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to customers and monitor files creation and quality of baggage services as per Emirates Standard Operating Procedure

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