Airport Manager Resume Sample

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Vergie Frami
121 Serenity Isle,  San Francisco, CA
+1 (555) 945 5661

Work Experience


Airport Services Manager
05/2018 - PRESENT
Phoenix, AZ
  • Measure customers’ necks, arms, chests and or waist for proper fit
  • Valid Driver’s License, with good driving record
  • Review plans for all projects on, or in the vanity of, the airfields to ensure applicable standards (obstruction clearance, lighting, etc) are adhered to and coordinate waivers where required
  • A desire to grow with Hertz including a willingness to live and work in a number of different cities throughout the United States
  • A deep desire to work with and lead others as a team to build a business that is both fast paced and continually improving
  • An ability to manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis
  • Strong decision making ability and independent judgment to establish operational plans, within operational guidelines and in support of the business plan
Airport Manager
05/2012 - 04/2018
Houston, TX
  • Very strong communication skills, including the ability to clearly articulate company vision as well as communicate accurate day-to-day operations information to a wide variety of audiences, including staff, operations management, independent contractors and vendors
  • Very strong organization and administration skills to ensure day to day smooth operations with detailed, accurate records
  • Strong time-management and multi-tasking skills with the capability to determine priorities in a fast paced, changing environment
  • Strong problem-solving skills and results-driven orientation. Ability to demonstrate the drive to achieve results and continuous improvement. Ability to manage performance of staff to drive district results
  • Manage and maintain FBO’s (service centers) at airports within market area
  • Be able to present one’s self in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face
  • If use of company vehicle is necessary at assigned location, most possess valid in-state driver’s license with safe driving record
  • A vehicle in suitable working order and a valid driver’s license are required for the position
Qr-airport Services Manager
04/2006 - 04/2012
San Francisco, CA
  • Provides professional Project Management services to multiple AO initiatives
  • Manage/facilitate various meeting agendas & minutes
  • Manage the action and issues logs for various meetings
  • Follow-up on action items and hold owners accountable for delivery
  • Manage status reports / dashboards
  • Create and manage project plans as requested
  • Manage shared repository of documents for multiple projects
  • Engage with appropriate departments as necessary (HR, PR, Training, etc.)
  • Coordinate internal surveys with HR organization, as appropriate

Education


Grand Valley State University
2002 - 2006
Bachelor's Degree in Operations Management

Professional Skills


  • Business Acumen ­ – Knowledge of general business practices as well as knowledge of the organization’s functioning. An understanding of organizational culture and the ability to function effectively within its social structure
  • Making Complex Decisions – Can solve even the toughest and most complex of problems; great at gleaning meaning from whatever data is available; is a quick study of the new and different
  • Strong managerial skills required; demonstrated initiative, leadership and team building skills are essential
  • Excellent time management skills and the ability to multi-task effectively
  • Excellent written, verbal and listening communication skills in both, local and English language
  • Strong leadership and people management skills or potential to develop
  • Excellent IT skills in all areas of Customer Service

How to write Airport Manager Resume

Airport Manager role is responsible for leadership, english, compensation, retail, training, procurement, purchasing, security, payroll, immigration.
To write great resume for airport manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Airport Manager Resume

The section contact information is important in your airport manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Airport Manager Resume

The section work experience is an essential part of your airport manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous airport manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular airport manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Airport Manager resume experience can include:

  • Excellent written, verbal and listening communication skills in both, German and English language are mandatory
  • Strong in analytical, problem solving, and communication skills
  • Proactively prevent and manage flight disruptions and irregularities by ensuring the internal team has the capabilities to effectively handle such situations
  • Have a strong record of performance delivery expertise, through increased sales, cost management , performance against KPIs and good P&L management
  • Working with the EPM and Owner to support the overall Program by providing experienced and capable personnel and appropriate technical oversight
  • Experience planning, developing, scheduling, tracking and completing projects independently or with limited supervision

Education on an Airport Manager Resume

Make sure to make education a priority on your airport manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your airport manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Airport Manager Resume

When listing skills on your airport manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical airport manager skills:

  • Good PC skills including Microsoft Word, Excel and PowerPoint
  • Listen and communicate exceptionally to effectively convey information verbally and in writing
  • Operate computers with demonstrated proficiency in a variety of applications and software
  • Effectively manage and resolve workplace conflict
  • Prioritize a demanding workload amongst competing demands
  • Supervise and mentor direct reports, encouraging effective collaboration

List of Typical Experience For an Airport Manager Resume

1

Experience For Airport Services Manager Resume

  • Demonstrated leadership and team development skills with ability to motivate a diverse multicultural team
  • Strong organizational, interpersonal, and time management skills and ability to meet deadlines
  • Able to effectively communicate, both orally and in writing, with a variety of aviation stakeholders and federal, state and local agencies,
  • Successful record in operations and a demonstrated high level of customer service when working with a diverse range of both internal and external customers
  • Have experience of managing change in a multi-site environment
2

Experience For Assistant Site Manager Philadelphia Airport Resume

  • Strong leader with a sound knowledge of airport operations, business development and marketing,
  • Protect the business by ensuring compliance to procedures, managing risks and escalating where appropriate to protect the reputation of Travelex
  • Identify develop and coordinate change management including Change Approval when required
  • Own continual service improvement plans (CSIP) leveraging proactive trend analysis
  • Manage other client service staff including third party resources at assigned sites to support the cus
3

Experience For Qr-airport Services Manager Resume

  • Have the ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
  • Be proactive in sharing of best practice to peers and teams for continuous improvement of performance in their area of expertise
  • Have the ability to analyse issues, develop solutions and influence key decisions, balancing risk with results
  • Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex
  • Manage other client service staff including third party resources at assigned sites to support the customer(s) and develop the capabilities of the team
  • Manage availability of print material / posters via Stores
4

Experience For Project Manager, O Hare Airport Resume

  • Communications to various levels of organization for awareness of efforts and timeframes
  • Use cross-functional teams to generate and implement quality improvement ideas
  • Evaluate team performance through corporate quality control measurements, such as observations, CSI feedback, CSA data and customer complaints and compliments
  • Identify and mitigate personal, safety and security risks in the airport environment for customers and in the workplace for staff (suppliers included)
  • Oversee the overall airport operations and suppliers by ensuring they meet Cathay Pacific’s standard policies, procedures and local and international safety standards
5

Experience For Airport Manager O Hare Resume

  • Lead a current team of 50+ unionized Customer Service Agents & 4 Airport Services Supervisors by motivating and creating an enjoyable and productive working environment that promotes and cultivates change, fosters excellent teamwork, and promotes a sense of commitment, reliability, and accountability
  • Represent Cathay Pacific in airport-related activities and committees and develop and maintain good rapport with the Airport Authority, Customs and Immigration officials and other agencies
  • Seek opportunities and make recommendations to improve operations, business processes, and information technology
  • Manage daily activities to ensure compliance with safety and high levels of customer service from the internal team and suppliers
  • Evaluate cost implications when making day-to-day operational decisions; develop and ensure proper execution of the budget by monthly reviewing, tracking, and assessing budget spending
  • Take a lead role in implementing change and ensuring continuous improvement
  • Be capable to lead the team and play a critical role in Emergencies & Accidents
  • Think logically and commercially in order to present and justify ideas/findings to a wide variety of audiences
  • Good analytical/numerical skills and experience in planning, reviewing and managing budgets and costs effectively without compromising levels of service or operational performance
6

Experience For IT Manager Hilton Frankfurt Airport Resume

  • The ability to make sound decisions in high pressure situations; from normal operations to disruption or emergency scenarios
  • Coordinate preparation of cost estimates, electrical estimates based on concept designs
  • Assemble and prepare specifications and drawings for procurement
  • Oversee and participate in review of contractor submittals including drawings, functional specifications, O&M manuals, calculations, product data sheets, samples, and other material
  • To maintain and promote a positive Health and Safety culture in the workplace and in accordance with Company H&S policies and procedures
  • To be responsible for overall airport performance and work directly with General Manager and Regional Management to optimize operation
  • To ensure all staff and contractors are correctly trained and updated in accordance with procedures
  • To conduct contractor briefings for all important operational and procedural updates
7

Experience For Airport General Manager Resume

  • To coordinate all station audits
  • To represent American Airlines with authorities and contractors on a day to day operational basis
  • To resolve any queries from the team
  • To conduct risk assessments as and when required along with safe systems of work
  • To conduct employee disciplinaries / investigations as necessary
  • To attend various management / regional meetings when required
8

Experience For Program Manager, Airport Security Resume

  • To complete safety observations in line with the Partnership for Safety (PFS) programme
  • To manage the Emergency Procedures Drill exercise quarterly
  • To be responsible for overall airport performance and work directly with General Manager to optimize operation
  • To conduct team and contractor briefings for all important operational and procedural updates
  • To develop subordinate team to deliver best possible product
  • To represent AA with authorities and contractors on a day to day operational basis
9

Experience For Interim Airport Manager Resume

  • To attend various management meetings when required
  • Be accountable for the quality of the service delivered for the products within scope owning actions across multiple SITA teams both Local and Central as well as Suppliers
  • `Champion' the SITA service models aiming at increasing revenues
  • Develop a close working relationship with SITA's Account & Management teams and actively contribute in identifying and winning new customer business opportunities or contract renewals
  • Initiates and cultivates communication with airport tenants to ensure favorable working relationships among departmental administration, tenants, airport clients and the community
  • Ensure customer receive excellent customer service and trouble free delivery of their consignment
  • Manage, track, operate and update import / export shipment both local, nominate and overseas, check accuracy of all document
  • Insures Administrative Code and County Code are updated to reflect changes in airport rates and charges and policies
10

Experience For Project Manager, Airport Special Equipment Resume

  • Prepares and obtains surveys and appraisals
  • Attends conferences and public and professional meetings
  • Reviews and evaluates applications for leases and permits and makes recommendations to provide for maximum financial return and utilization of the airport's properties and facilities
  • Negotiate, develops and prepares leases, development agreements, permits, amendments and other property agreements for office buildings, warehouses, open ground storage and other facilities at Fort Lauderdale-Hollywood International Airport and North Perry Airport
  • Complies with brand safety standards
  • Ensures cleanliness of all vehicles
  • Maintains close contact with both Sales and Conference Services Team

List of Typical Skills For an Airport Manager Resume

1

Skills For Airport Services Manager Resume

  • Strong organizational and analytical skills to track all appropriate operational measures and analyze and forecast operational performance results
  • Able to communicate effectively both orally and in writing,
  • Engineering background and experience (Canada)
  • Experience chairing meetings and leading teams during the lifecycle of a project
  • Or more management experience in a customer facing environment ideally working independently
  • Computer and software experience including Microsoft Office software, SAP, MS Project/Scheduling and GIS
  • Computer and software experience including Microsoft Office software, SAP, CADD, MS Project/Scheduling and GIS
2

Skills For Assistant Site Manager Philadelphia Airport Resume

  • Experience of coaching teams and managers to improve performance
  • Experience of working in an airport environment
  • Maintains all vehicles in excellent operating condition
  • Experience responding to business opportunities
  • Or more experience in a related role delivering IT services to internal or external customers
3

Skills For Qr-airport Services Manager Resume

  • Experience of performance management and development of managers
  • Implement long-term goals for the department in order to promote effectiveness and efficiency
  • Be required to commence employment with United Ground Express prior to service launch (scheduled to begin October 5, 2017)
  • Sales and Management experience in luxury retail
  • Experience in design of aviation projects
  • A good breadth of airline knowledge
  • Leadership and management experience
4

Skills For Project Manager, O Hare Airport Resume

  • Develops policies, procedures and priorities to meet established goals
  • Strong MS Office background
  • Experience in a unionized environment an asset
  • To champion excellent customer service
  • Excellent command of written and spoken English with the local language as an advantage
  • Experience in a complex multi-cultural matrix management organization
  • Valid Airside pass
  • Walking, sitting and light physical effort required
5

Skills For Airport Manager O Hare Resume

  • Working knowledge of MS Office, BART & O2
  • Outstanding Product and Services
  • Wearing of steel toed shoes and hearing protection in the vicinity of aircraft and motorized equipment is required
  • Locating, interviewing and administering personnel for the HAA PMSS team
  • Developing and Recognizing Others
  • Support and provide training and development to team members through formal and informal activities including role modeling, monitoring and on-the-job coaching
6

Skills For IT Manager Hilton Frankfurt Airport Resume

  • Entry into the hearing conservation program is mandatory as is participating in Transportation, Mandatory Drug screening programs
  • Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
  • Remain calm under pressure and stressful working conditions during heavy workload and emergency related calls
  • Use sound judgement for making decision based on situation and events
  • Maintain confidentiality and be respectful of opposing views and opinions
  • Change Management – Encourage and track communications and training
  • Engage Training when the change requires
  • Possess working knowledge of the organization’s store services
7

Skills For Airport General Manager Resume

  • Resolve customer service and operational problems during tour of duty
  • Work in operation during peak or irregular periods
  • Spend majority of time in the operation, interacting with customers and employees
  • Act as the Airline’s Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (FDH)
  • Coordinates all repairs and maintenance activities on all vehicles in conjunction with the Director of Engineering
  • Attends all appropriate meetings including weekly Staff/Forecast and Superstaff
  • To direct contractors, insourced staff to handle day to day running of operation
  • To be responsible for stopping any dangerous practices or behaviours and documentation of any corrective actions needed
  • RRSP matching at 3% and Share Purchase Plan
8

Skills For Program Manager, Airport Security Resume

  • A 1st Class Air Conditioning or Refrigeration license.
  • A 1st Class Boilers license issued by the Board of Examiners of Operating Engineers of the City of New Orleans.
  • Knowledge of FAA Advisory Circulars, Design Requirements, Orders, Specifications, and Standard Operating Procedures
  • Drive for Results – Can be counted on to exceed goals successfully; steadfastly pushes self and others for results; Very bottom line oriented
  • Getting Work Done Through Others – Manages people well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments
9

Skills For Interim Airport Manager Resume

  • Focusing on the Bottom Line – Attacks everything with drive and energy with an eye on the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts
  • Making Tough People Calls – Reads people accurately; can diagnose strengths, weaknesses, and potential; knows what skills are required to fill a job or role; hires the best
  • Understanding Business – Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understands how businesses operate in general, Sales Management
  • Getting Organized – Is well organized, resourceful, and well planning; effective and efficient at marshalling multiple resources to get things done; foresees and plans around obstacles
  • Inspiring Others – Is skilled at getting individuals, teams, and an entire organization to perform at a higher level and to embrace change; negotiates skillfully to achieve a fair outcome or promote a common cause
  • Enhance the employee experience in line with the role level and Cathay Pacific’s internal brand promise of Life Well Travelled
  • Exceptional cost Management experience
  • Multi-Site Management experience (highly desirable)
10

Skills For Project Manager, Airport Special Equipment Resume

  • Knowledge and understanding of IT network and communication protocols
  • General Security Awareness Training (GSAT)
  • Analyze draw conclusions and create recommendations to solve customers' complex problems
  • Trained in complaints resolution or equivalent (LCRO)
  • Investigates discrepancies and compiles statistical data for compliance purposes
  • Write delay analysis and irregularity reports and complete OS1 documentation
  • A highly analytical approach
  • The ability to spot trends and be able to advise the business as a whole
  • The ability to carry out internal audits

List of Typical Responsibilities For an Airport Manager Resume

1

Responsibilities For Airport Services Manager Resume

  • Experience in customer service related resolving problems that involves complicated engineering concepts to various customer groups
  • Ten years of experience acting as a project manager for civil construction projects
  • Qualified to an advanced level in Passenger Services, Ground Operations, Baggage Claims, Reservations & Ticketing, and Weight and Balance
  • Knowledge of paving projects
  • Proactive Partnership with Head Office
  • Has the right to live and work in the Philippines
  • Develops, implements and communicates city operating plans that maximize revenue and grow market share, within plan objectives and company guidelines. Monitors performance against plan and establishes or revises plans, procedures and standards, as appropriate, to maximize profits
2

Responsibilities For Assistant Site Manager Philadelphia Airport Resume

  • Working knowledge of standard office equipment including copier, fax, printer and multi-line phone, desktop PC with Microsoft Word, Excel, Power Point and Publisher, Adobe Acrobat Pro and
  • Plan, manage and operate overall airport department in document and operation to ensure a high quality of service and customer satisfaction
  • Establish, review and ensure all documentation comply with Principal and local authority’s requirement
  • Guide and mentor employees on all documentation matters as well as customs formalities
  • Contact to worldwide agent for import & export shipment
3

Responsibilities For Qr-airport Services Manager Resume

  • Develop effective working relationships on day-to-day basis and influence, challenge and advise line managers on development and delivery of people plans to meet business target
  • Create employee engagement among each department/section
  • Advanced command in English both oral and written
  • Implement and periodically review strategy to ensure that EK airport staff fulfils all procedures, standards and instructions as laid down by Airport Services Procedures
  • Ensure that adequate measures are implemented and maintained in order to protect the safety and security of the whole operation including aircraft, passengers, cargo, baggage and all staff. Monitor all aspects of the operation in order to achieve and maintain acceptable passenger service standards
  • Lead, guide and develop staff in order to ensure the maintenance of a disciplined, motivated work force, and adherence to passenger service and other operation standards
  • Prepare and constantly review local procedures or Diversion/Delay Handling/Disruptions and Emergency Procedures for the reference of both EK staff and those of the Handling Agent
  • Check on an ongoing basis the competency of both EK and Handling Agent staff in all areas, particularly Load Control where certification is required
4

Responsibilities For Project Manager, O Hare Airport Resume

  • Represent EK at appropriate official forums, i.e. AOC meetings, AOC sub-committees, and Working Group meetings, and liaise with government organisations, i.e. Customs, Immigration, Transport Authorities, and Police
  • Develop and maintain excellent relationships with internal/external departments, Airport authorities, GHAs and other service providers and exercise personal influence to achieve the required end results for Emirates
  • Accountable person (Reporting Official) for Emergency Planning which includes maintaining the localised station ERP, training, exercising, and lobbying for change or awareness amongst the airport community or internal stakeholders
  • Fluent in spoken and written English and local language
  • At least five (5) years’ of experience in commercial, military (or combination) airport and flight operations building team structures in cost competitive environments
  • Demonstrated knowledge of International Civil Aviation Organization, FAA, and Military Airfield flight operations standards in terms of design criteria, pavement standards, airfield lighting & markings, obstructions to airspace, aircraft handling services, and Base Operations
  • Interpret and apply the above standards, in terms of current operations and potential future projects and operations
5

Responsibilities For Airport Manager O Hare Resume

  • Manage both U.S. hire and indigenous RMI employee teams, both directly and through subordinate supervisors
  • Identify connections and interactions of various operations to determine support capabilities and feasibility
  • Functional abilities in Microsoft Office program suites and potential to learn other administrative computer programs unique to Kwajalein Atoll operations
  • No record of Motor Vehicle convictions in the past three (3) years
  • Job Location : 100 Commerce Valley Dr. W, Thornhill, Ontario
  • Prepare customer correspondence
  • Safety First, Quality Always
6

Responsibilities For IT Manager Hilton Frankfurt Airport Resume

  • Crisis Management Capability and Preparedness
  • Staff Development and Performance Management
  • Cost Efficiency and Productivity
  • Represent CX/KA interests in the Airport Community
  • Salary: CAD $80,000 per year
  • Vacation: 3 weeks per year
  • Group health and dental benefits, disability and life insurance
  • For more information contact Anna Ta, HR Advisor at TaA@mmm.ca
7

Responsibilities For Airport General Manager Resume

  • Pass a preemployment background check and post offer drug screen and physical/ medical clearance
  • Use own initiative and work independently
  • Work both as part of a small team and as an individual contributor
  • Motivate and lead the team and contractors
  • Confident, assertive and self-motivated
8

Responsibilities For Program Manager, Airport Security Resume

  • Fluent German is mandatory
  • General business knowledge to successfully lead and direct multiple markets/locations
  • Excellent interpersonal and coaching skills. Ability to interact with both internal and external customers at all levels. Ability to manage and motivate staff in a team environment
  • Open and/or close their stores
  • Supervise staff and enforce compliance with company policy and procedure
9

Responsibilities For Interim Airport Manager Resume

  • Demonstrate how to lead customers through the sales process of selecting, coordinating and purchasing traditional business and casual clothing and accessory options designed for the upscale professional man
  • Instruct their staff on merchandise features including new/add-on items, marking and fitting techniques, fashion trends, determining what type of garments are desired, and appropriateness of garments for particular occasions
  • Utilize company resources to generate traffic to maintain customer contact and to build their stores’ book of business
  • Manage personal and process safety risks to ensure No accidents, no harm to people and no damage to the environment
  • Maintain plant and equipment in a highly reliable state, with resilient systems and effective contingency plans to ensure uninterrupted fuel supply to airline customers and the airport
  • Build and maintain strong relationships with JV partners, airport company, airline and ground handling operators and supplying terminal / refinery to ensure issues identified in advance and managed effectively
  • Reports to Sr. National Director of Projects/Operations and to local Airport Business Operations Manager, usually works alongside a GM or National Sales Manager as local peer for long or short term business objectives
10

Responsibilities For Project Manager, Airport Special Equipment Resume

  • Experience with aviation and airfield construction
  • Provide oversight of the scope of work, budget and schedule for the Houston Aviation Alliance PMSS team, including change management
  • Serve as the Principal Point of Contact for administration and management of all subcontracts associated with the HAA PMSS contract
  • Strategic Leadership & Execution
  • Obtain and maintain a SIDA Badge
  • Thorough knowledge of emergency readiness, preparedness, situational procedures, applicable laws, rules and regulations
  • Analyze data and maintain situational awareness

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