Agent, Customer Service Resume Sample

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Cale Ledner
65436 Christiana Ridges,  Philadelphia, PA
+1 (555) 578 1461

Work Experience

Customer Service Associate, Licensed Agent
08/2016 - PRESENT
Houston, TX
  • Open calls according to department procedure; identify the customer’s needs; perform suggestion selling; close the sale and follow-up; demonstrate knowledge of all lines of bedding
  • Possess an acceptable driving record and valid driver’s license in state of residence
  • Rewrite or generate new policies
  • Knowledge of department processes and procedures
  • Support QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by solic
  • Previous customer service experience for 2-4 years is preferable
  • Incoming Call Coordination
Customer Service Agent Needed
09/2009 - 02/2016
Boston, MA
  • Be an internal role model by representing the voice of the customer across all functions while protecting Company’s interests
  • Act proactively during decision making and problem solving to ensure second to none customer experience
  • Work closely to our customer service shared service center - back office - team to ensure we deliver a superior customer experience
  • Strong ability to develop customer relationships and winning customer propositions
  • Strong communication, persuasion, negotiation and influencing skills
  • Proactive approach to problem solving and correct priority setting
  • Excellent English communication skills with both, fluent in written & spoken
  • Ensure insurance policy alignment with key stakeholder needs by utilizing independent judgment to accurately place coverage based on individual clients’ risk exposure
  • Inquire about service, satisfaction, and document feedback
Seasonal Customer Service Return Agent
05/2005 - 05/2009
Phoenix, AZ
  • Working with GSC team to fulfil customer’s requirement. 
  • Manage customer’s expectation with skilful communication step 
  • Pick up IPCC within 30seconds and handle customer’s request with professional service and helpful manner. 
  • Take ownership to coordinate with other functions proactively to solve the problems instead of waiting and inaction. Keep every involved desk in the same page to ensure efficiency
  • Understand customer’s business and needs / requirements through close communication with both sales and customer, consistently improve cooperation and process to mutual benefit for customer and company 
  • Show empathy and offer alternative solution when saying ‘no’ to customer. Control the risk by considering all situation or expertise consultant and fully communicate with the customer. 
  • Evaluate waiver request in line with company policy/ commercial character. Escalate to correct desk with suggested waiver amount in connection with authority matrix. 
  • Greets and answers customer questions and provides assistance based on each customer’s needs and requests
  • Gives out business and/or customer comment cards to ensure customer loyalty and location’s pledge to customer service


Grand View University
2000 - 2004
Bachelor's Degree in Communication

Professional Skills

  • Excellent typing skills – speed and accuracy & computer literacy
  • Demonstrated interest in enhancing knowledge and continuous improvement; seeks opportunities to learn and grow
  • Adapt and be flexible in a high volume, fast paced call center environment; multi-task and handle competing priorities
  • Respond promptly and effectively to incoming customer calls, chats and emails
  • Good and timely decision making skill
  • Providing personalized customer service by responding to the needs of the customers
  • Working knowledge of relevant systems and tools, including carrier management systems

How to write Agent, Customer Service Resume

Agent, Customer Service role is responsible for english, training, retail, credit, security, compensation, shipping, reporting, research, insurance.
To write great resume for agent, customer service job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Agent, Customer Service Resume

The section contact information is important in your agent, customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Agent, Customer Service Resume

The section work experience is an essential part of your agent, customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous agent, customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular agent, customer service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Agent, Customer Service resume experience can include:

  • Excellent verbal and written Danish and English
  • Uses knowledge and experience and takes actions beyond normal expectation when required
  • Shares experience and seeks advice from team about customer issues
  • Challenges the business to ensure that customer related issues and problems take priority
  • Organize and prioritize work process based on order of importance to meet department standards
  • Working knowledge of FHA, VA, FHLMC, FNMA and conventional loan servicing

Education on an Agent, Customer Service Resume

Make sure to make education a priority on your agent, customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your agent, customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Agent, Customer Service Resume

When listing skills on your agent, customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical agent, customer service skills:

  • Can establish solid customer relationship and strong communicator across different levels of the organization (internal and external)
  • Effectively communicates to strengthen Interserve’s relationship with the customer
  • Customer service/operations experience in a call center environment within an insurance organization
  • Active/valid Property & Casualty Arizona insurance license
  • Show empathy and sensitivity to the experience of others, particularly customers
  • Active/valid Property & Casualty insurance license

List of Typical Experience For an Agent, Customer Service Resume


Experience For Customer Service Associate, Licensed Agent Resume

  • Good end-to-end business knowledge
  • Previous customer service experience for 2-4 years
  • Process all related activities arising out of incoming/outgoing calls, faxes, mail, & email
  • Listens to and talks to others to break down barriers and finds ways to resolve conflict
  • Computer literate, particularly in MS Office and/or service request software Knowledge of FM and associated software packages an advantage

Experience For Customer Service Agent Needed Resume

  • To contribute to building an effective and cohesive team by taking ownership for own performance, maintaining a positive attitude at all times, meeting attendance requirements and being flexible to meet business requirements as the need arises
  • We are looking for someone who remains calm under pressure, commands respect, has the confidence of their colleagues and can communicate effectively at all levels
  • Review risks and re-markets target lists based on agency’s cross sale, retention and E & O campaigns
  • Cross sale of additional policies, upgrades and endorsements
  • Maintain professional relationships with internal and external customers
  • California Property & Casualty Insurance License

Experience For Customer Service Reservations Agent Resume

  • Knowledge of property insurance in all states with multiple carriers
  • Provide friendly customer service and resolve customer issues
  • Punctual, dependable, self-motivated, able to take direction or work independently
  • Maintain accurate reports & other records
  • Fast learner, ability to multi task
  • Assist to deliver the strategy to facilitate ease of doing business by allowing customer facing roles to focus on customer contact, relationship building and upselling

Experience For Senior Agent Customer Service Rep Resume

  • Be a part of the control team who are experts of all systems and tools that are part of CS platform (including but not limited to GCSS, CXED, MEPC,SAP etc)
  • In cases of service disruption or changes ensures proactive identification of proper contingency and follows up that all related systems updates while keeping teams always in the loop
  • Be the focal for My Phone, SCV, MEPC, GSCs performance and others
  • Displays a positive attitude to challenges that the team face
  • Order to Cash, the position is the primary point of contact for Retail, Commercial & Industrial (C&I), Lubricant and StarCard accounts and customers of Chevron Thailand
  • StarCard and StarCash Support. Responsible for the set-up, maintenance and update of Chevron Thailand StarCard customer account and card data information. Handles StarCard Online (SCOL), answer queries, complaints and provides general support to all Starcard online users

Experience For Seasonal Customer Service Return Agent Resume

  • Responsible for resolving simple and complex customer complaints received against CSC or other departments, service station staffs, products/services or facilities, sales promotion and social media complaints
  • Help effectively manage our workload while in transition to the new fuel orderining and fleet card system
  • Work absorbed for BC’s productivity and growth project for outbound calls, card delivery, debt collection and others as needed
  • Good communication skills in both Thai and English (speaking, listening, writing and reading) with TOEIC test score at 600 and above. Ability to deal with and work with Non-Thais in the international environment e.g. the international meeting participation, presentation in English
  • Experience in a customer service/operations, call center environment
  • Enthusiastic about selling

Experience For Group / Customer Service Reservations Agent Resume

  • Result and service mind focus
  • Computer literacy e.g. Ms. Office programs and IT system related to order/card receive and management
  • Work in shifts, week day and week-end
  • ·Keep call logs, records, and files up-to-date and readily accessible
  • Computer literate, particularly in MS Office and/or service request software Knowledge of FM
  • Extended Parental Leave

List of Typical Skills For an Agent, Customer Service Resume


Skills For Customer Service Associate, Licensed Agent Resume

  • Executing E2E operational follow up of all bookings import and export, detecting deviations to transport plan addressing until back on new plan
  • Training and development opportunities, and continuing education to maintain active Property & Casualty insurance licenses are provided
  • Working knowledge of PC, spreadsheet and word processing software
  • Underwriting knowledge for homeowners, dwelling fire, earthquake, flood, condo, renters, windstorm, schedules, & umbrellas
  • Typing speed of 30 WPM or higher
  • Troubleshooting and assistance of technical issues
  • Providing professional purchase advice

Skills For Customer Service Agent Needed Resume

  • Ensuring the highest level of customer satisfaction through all customer interactions
  • Working knowledge of escrow analysis techniques and mortgage loan documentation procedures
  • Understand customer needs and goals actively look for ways to meet them including re-writing of existing policies or coverage
  • Basic knowledge of Property & Casualty insurance products and underwriting in all states, including policy and contract language
  • Intermediate working knowledge of relevant systems and tools, including carrier management systems
  • Intermediate knowledge of Property & Casualty insurance products and underwriting in all states, including policy and contract language
  • Actively participates and has a positive attitude in team meetings, always supplying a suggested solution when raising an issue / problem

Skills For Customer Service Reservations Agent Resume

  • Responsible for accurately placing coverage based on products designed to fit the individual clients risk exposure, using independent judgment
  • Knowledge of agency management and rating systems including company interface systems
  • Strong communication skills, courteous and professional manner; use of proper grammar.Ability to maintain composure under stressful and/or possibly complex situations
  • Follow up with the appropriate parties until resolution, to ensure accurate and timely processing of payments
  • Process payments received according to established company standards

Skills For Senior Agent Customer Service Rep Resume

  • Proactively develop customer relationships by maintaining contact at an appropriate level
  • Flexible approach to working in a dynamic and often hectic environment, able to multitask
  • To resolve queries and complaints, by applying a first call resolution plan to each call
  • To create accurate data records containing all relevant information to enable requests to be resolved to time and standard required
  • Listen attentively, identifying important information and capture that data accurately
  • Problem solving and flexibility
  • Handles account rounding efforts
  • Reviews underwriting memos, inspection reports and advance non-renewal notices
  • Retain customer accounts via rewrite of existing policies to other insurance markets

Skills For Seasonal Customer Service Return Agent Resume

  • Arrange and research payments leading to a policy reinstatement
  • Assists control team manager who acts as focal for EME cluster and LOC MLOS and give feedback on feeder forecasting and contingency verifications
  • Intimate knowledge of local data requirements, including language and process differences
  • Own customer issues
  • Navigate multiple computer applications and work from a dual monitor setup
  • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Skills For Group / Customer Service Reservations Agent Resume

  • Regularly required to talk, hear, and use hands to finger, handle, and feel; frequently required to stand, walk, and sit; occasionally required to reach with hands and arms, and move up to 10 pounds; requires close vision, and color vision
  • Competitive compensation as well as customizable benefits packages are available
  • On Site Fitness Facility in South Portland location
  • Short- and Long-Term Disability Programs
  • Employee Referral Award Program

Skills For Permit Agent / Customer Service Resume

  • Professional support for the TomTom devices to our consumers
  • Communicate information in a clear, well-organized, and professional manner – and escalate issues as/when necessary
  • Encourage and build mutual trust, respect, and cooperation among team members – support diversity and inclusion across the organization
  • Follow established guidelines to focus on details and complete tasks accurately and thoroughly
  • Professional, polished, positive, and supportive demeanor
  • Make outbound telephone calls and communicate with clients to resolve payment discrepancies efficiently
  • Data entry of applications and renewal requests received by mail

Skills For Customer Service / BDC Agent Resume

  • Possibilities to further develop your career within Customer Care and other TomTom Businesses and Production Units
  • Financial bonuses related to your performance
  • Data entry of renewal requests received by mail
  • Communicate with appropriate parties to obtain required information to resolve issues efficiently
  • By facilitating the delivery of effective customer service through developing knowledge of department processes and procedures, engaging with policyholders, agents, mortgage companies and other customers as needed, and resolving inquiries to achieve established quality and productivity standards
  • Competitive, non-commission based compensation as well as customizable benefits packages are available
  • Reviews all charges at the time of vehicle return to ensure customer’s complete satisfaction
  • Full eligibility to work in Malta

Skills For Customer Service Representative / Bdc Agent Resume

  • Maintain appearance of exit booths, counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service
  • Meet defined department goals and activity metrics including AHT, QA, and Contribution
  • Basic knowledge of call center operations or retail sales/service environment
  • Excellent verbal communication skills; effectively and courteously providing customer information, resolving issues, and gaining information by asking appropriate questions
  • Can place oneself to others’ position understanding of customer’s situation and help them to solve the problem 
  • Multi-task and work independently on a high paced environment
  • Result oriented and able to deliver best in class service delivery
  • To enhance the customers’ perception of the Interserve brand by exceeding their expectations and delivering solutions in a customer focused and timely manner
  • Understands the customers underlying issues and takes positive action to resolve

Skills For Collections Customer Service Agent Resume

  • Ensures that communication (spoken and written) is actuate and informative
  • Ensures that implications of any recommendations are clearly communicated and understood
  • Keeps other team members informed and shares knowledge and expertise
  • Actively offer support to team members
  • Identifies ways to make improvements for the team
  • Responds positively to and acts on customer feedback
  • Able to resolve difficult and complex customer issues and complaints

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