After Sales Resume Sample

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Janiya Baumbach
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Work Experience


After Sales Manager
02/2017 - PRESENT
Houston, TX
  • Ensures Area General Managers' comprehension of national and Regional initiatives and promotes programs’ goals and objectives. Ensures national programs are adapted to Region to drive results
  • Wholesale, Retail, Marketing, Legal, SCM, Finance, IT & eCom
  • To be the direct link between SBU’s and Product Management in terms of SCADA
  • Participate in customer meetings to explain solutions and get customer’s requirements and feedback
  • Vertriebsleistung. Profit and Loss (P&L) including Mexico and Kassel Purchases
  • NAR Operative Results. After Sales turnover, costs & budget planning, controlling
  • Customer Satisfaction (ranking as defined by NAR). Dealer qualification, customer retention programs, service offers/friendliness, head count planning, training budget, job descriptions, etc
  • An interesting and challenging position in CPM Pulp & Paper business working with our customers globally
After Sales Engineer
05/2013 - 12/2016
Boston, MA
  • Manage and coordinate multiple internal functions and stakeholders
  • Operate autonomously in a continuous improvement culture
  • Highly accurate and organized, with attention to detail, meticulous record keeping and ability to prioritize to deadlines
  • Excellent numeracy, literacy and verbal communication skills
  • Familiarity with CRM and ERP platforms, ideally salesforce.com
  • Ensure that all assignments are performed in compliance with all applicable Federal, State, Provincial and Company safety and health regulations, and where applicable, proper personal protective equipment is utilized
  • Ensure & Monitor Customer Retention at workshop thru service reporting to increase dealer’s profitability
  • Manage Spare Parts Business to increase parts Revenue and to achieve business goals
Internship After Sales Flagship Roma Condotti
01/2006 - 01/2013
Detroit, MI
  • The opportunity for professional development, for example as an operations manager or sales manager
  • A challenging and interesting position working with the growing Marine service business
  • The opportunity for professional development, for example to develop spare part knowledge in the Azipod product, and a potential to become an expert in the after sales business
  • A challenging positon in a truly global network
  • The opportunity to work with the entire ABB HPD product portfolio of low voltage AC drives
  • A chance to be innovative and creative
  • Formal qualifications in a biological science discipline, or equivalent experience in similar roles within the industry
  • Commercial Sales experience with demonstrated prior results
  • Highly motivated and resourceful individual who is driven by results, outgoing and proactive

Education


George Fox University - Boise Center
2002 - 2006
Engineer's Degree in Management

Professional Skills


  • Problem solving: strong analytical and detail oriented skills
  • Communication: excellent interpersonal and written/oral communications skills
  • Exceptional communication and written skills in Portuguese and English
  • Proactive, Detail oriented, Organizational skills, Client oriented and teamwork attitude, flexibility
  • Computer skills required (Office, systems)
  • Leadership/supervisory experience or 3-5 years high volume retail management experience
  • Experience of entering data into Excel, Myflo or similar software

How to write After Sales Resume

After Sales role is responsible for communications, english, government, retail, training, reporting, manufacturing, design, assembly, software.
To write great resume for after sales job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For After Sales Resume

The section contact information is important in your after sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your After Sales Resume

The section work experience is an essential part of your after sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous after sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular after sales position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative After Sales resume experience can include:

  • A demonstrated leader with excellent written and verbal communication skills
  • Good communications skills, written and oral in both Norwegian and English
  • Strong communication skills with the ability to adjust the style of communication to get the message across to the receiver
  • Experience of actively meeting customer needs through understanding customers in a service industry
  • Look for more effective ways of working to reduce costs
  • Passionate about people and having a strong belief in individuals’ potential

Education on an After Sales Resume

Make sure to make education a priority on your after sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your after sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in After Sales Resume

When listing skills on your after sales resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical after sales skills:

  • Solid experience in customer service related and retail
  • Lead and develop a growing multi-channel business with a strong focus on development, growth, and high level performance of all services
  • Experience with small and simple repairs
  • Analyzing Capacity Utilization & Expansion Planning
  • Participating in the Hydraulic Steering product group
  • Developing the quotation-order-delivery process within Hydraulic Steering product group

List of Typical Experience For an After Sales Resume

1

Experience For After Sales Manager Resume

  • Proven ability as a coaching leader
  • Proven ability to share your knowledge and support others’ learning
  • A demonstrated problem solver; drives new and simple solutions to existing challenges
  • Experience in B2B sales preferably within process, industry in Norway
  • Result oriented with a strong ambition and strive to succeed
  • Experience in computer hardware
  • Experience in cooperation with reseller
2

Experience For After Sales Engineer Resume

  • Minimise customer system downtimes and maximise the customer experience
  • Following up on the department action plan and taking action to ensure we are continually focused on achieving the agreed goals
  • Being available to deal positively and quickly with issues raised by customers thereby supporting my co-workers when they cannot resolve a need
  • Testing competition products and create comparison chart
  • Supporting and coaching co-workers to ensure customers leave with a positive impression of the IKEA store and want to return to shop more frequently with us
  • Like to work with deadlines – and working in a challenging and fast pace environment
  • Cost optimization by choosing the right components in an existing tender
  • Support the store operations by acting as the store Duty Manager on a regular basis and supporting other departments on an as-needed basis
  • Plan staffing needs according to the customer flow
3

Experience For After Sales Coworker Resume

  • Support After Sales co-workers as an escalation point for advanced concerns and support them through providing access to training and development opportunities
  • Create and maintain an engaged and high-performing environment, encouraging honest and constructive communication and feedback across the team
  • Business Development, Marketing and Sales of Spare Parts, Service and Upgrades of FACTS
  • Current industry landscape changing due to Energy reforms
  • Need very proactive marketing and pull strategies with customers
  • Support customers during product evaluations
  • Process technical questions/issues during presales phase (except for warranty-related issues)
4

Experience For After Sales & Service Manager Resume

  • Process technical questions/issues during postsales phase
  • Superior understanding of key country Corporate IT market
  • Co-ordinate training of installers with suppliers to minimise faults
  • Confident and able to remain calm when confronted with challenging situations
  • Organize Activities as per Annual Calendar
  • New Activity Initiatives as per market need
  • Conduct “Train the Trainer” activity
  • Coordination and Operation of FACTS Service resources and opportunities
5

Experience For After Sales Professional Resume

  • Coordination of Field Service resources
  • Keep close business relationships
  • Requieres close contact in English language with managers in Lead PG in Sweden
  • Technical/Engineer background with a mechanical and /or automation know-how
  • Used to work independently and are self driven and at the same time a strong team playerYou have ability to see business opportunities and make strategies to capture them
  • Contact window for BITKOM workforce
  • Contact window for tender team at reseller side (technical)
  • Define the right product for tender (read and work on RFPs)
  • Product optimization for Enterprise and Government tender (RFPs)
6

Experience For After Sales Business Manager Resume

  • Coordination of all technical requirements in tender
  • Conduct technical customer briefings / presentations
  • Participate in customer meetings in collaboration with sales
  • Act as technical focal point for selected customers Post Sales Support
  • Act as focal point to the customer for technical issues (except for warranty-related issues)
  • Open Level2 cases with technical input if required
  • Commitment & action oriented
  • Provide After Sales Support to Customers
7

Experience For After Sales Coordinator Resume

  • Troubleshoot product problems via Inbound calls and use of Web Portal
  • Coordinate onsite repairs at Customer sites
  • Coordinate on site repairs with the installation team
  • Identify fault trends and potential future exposures
  • Track and report aftersales KPI’s
  • Ensure the Exchanges & Returns and Home Delivery & Merchandise Pick-up departments are: fast and efficient for our customers’ and cost-effective for the IKEA store; customer issues are handled in a reliable, efficient, accurate and friendly way; and co-workers are supported in their daily work
8

Experience For After Sales Service Manager Resume

  • Leading by example in terms of customer focus, co-operation with other departments, simplicity and giving and taking responsibility to optimize our customers’ experience in my unit
  • Analyze customer feedback to identify root causes of issues which impact negatively on the service we offer to our customer. Share this information with management partners in order to implement processes to improve the future shopping experience for our customers
  • Work with the management team and co-workers to identify the root cause of recurring problems. Implement improved ways of working and following up to ensure we have been successful in resolving such problems for future customers
  • Ensure co-workers are available and ready to help by putting customers before work tasks
  • Lead the recruitment, selection, development and coaching of all co-workers in the After Sales department
  • Support in the development of cross-trained and empowered co-workers who make decisions to benefit for the customer and the store
  • Contribute to my department action plan and take ownership for my part in its delivery
9

Experience For After Sales RMA Coordiantor Resume

  • Knowledge of the store action plan and understand how the Customer Relations action plan supports this; consistently monitor department performance against agreed goals, adapting and taking action when required
  • Ensuring my IKEA store is a safe and secure environment at all times for visitors and co-workers; ensure processes are complying with internal and external standards
  • Experience of check-out services gained in the retail industry is considered an asset
  • Previous experience in customer service and senior supervisor/managerial role is required
  • Follow cash and credit handling procedures to ensure money and credit information handling is securely managed
  • Assume responsibility for other tasks as they arise
  • Emotional resilience and ability to handle upset customers and difficult situations
10

Experience For Wind & Site-after Sales Value Engineer Resume

  • Confident decision-maker with common sense and attention to detail
  • Read and understand written English
  • Manage and lead the staff and activities of the After Sales Team, including recruitment, coaching, mentoring, training, scheduling and performance management utilizing IKEA values
  • Lead, grow and develop a team to inspire visitors and deliver positive customer experiences
  • Ensuring customer service standards, the department’s goals, business plan and key performance indicators (including productivity and turnover) are consistently met or exceeded

List of Typical Skills For an After Sales Resume

1

Skills For After Sales Manager Resume

  • Industrial experience on mechanical product and transformer business
  • Have excellent knowledge of English
  • Industrial experience on mechanical product
  • Industrial experience on transformer bussiness
  • Reporting of internal KPI's (Courtesy car usage, LNA and EVHC )
  • Engineering of automatic reports from AS400 to field force
  • Defining Network Guidelines with respect to Market
  • Guiding the distributor for publication of Manuals in local language
2

Skills For After Sales Engineer Resume

  • New Market Establishment with planning of Signature Set up, Assembly Line, Learning Centre & Spare part Warehouse
  • Annual Planning for training calendar with Distributor
  • Set-up of reporting to cascade the Customer Promise European KPI's objective at dealer level
  • Interested in: IT system and data management, optimization models, project management, manufacturing and logistics management, Quality management
  • Support to After Sales Processes and Systems implementation: training and roll –out
  • Support to KPI definition about Requests traceability and to Training plan/methodology improvement
  • Tertiary qualifications in Electrical Engineering or Solar PV
3

Skills For After Sales Coworker Resume

  • Collect & share feedback on Parts Packing & competition
  • Appointment, Activation of New Channel Partners & Development of existing network
  • Annual Planning for Market specific Service Activities with Distributor & develop Annual Activity Calendar
  • Organize & Conduct Assembly Training
  • Spare part sales for dedicated dry docking projects
  • Liase with all relevant departments involved in the Customer Promise implementation plan
  • Lead and manage the coworkers and activities of the After Sales Services department, including operations, training, coaching, mentoring, and performance management
4

Skills For After Sales & Service Manager Resume

  • Actively work to continuously encourage our customer centric focus while simultaneously building our Brand as a leader in home furnishing solutions as well as our full array of services that are offered to help the customer save time and money
  • Assist in developing action plans and partnerships with external service partners to achieve business goals and functional review standards
  • Contribute to the development of and follow-up on the Customer Relations Business Plan and budget processes
  • Foster cooperation across functions to ensure everyone understands and contributes to the “Easy Buying through Services” process by focusing on communication, training and awareness around the “Services Offer”
  • Set goals and constantly strive to improve the ability of the store to perform daily tasks in accordance with set rules and guidelines, and find the best working methods for growing Services and optimizing revenue while keeping the bottom-line profit in mind
  • Contribute to the development, execution, and follow-up of service agreements and contracts with internal and external partners (e.g. Customer Support Centre or Local Customer Delivery Company)
  • Invested in the coaching and development of all co-workers to help achieve departmental goals and meet IKEA standards, policies and values
5

Skills For After Sales Professional Resume

  • Identify and develop the many talents within the Customer Relations department and the store to secure succession planning
  • Evaluate past results and contribute to future success in achieving operational goals by effectively forecasting services in partnership with your manager, external service providers, and store stakeholders
  • Contribute to the national Services initiatives and matrix partnership to enable knowledge and competence-sharing between stores
  • Contribute to the creation and maintenance of departmental schedules
  • Promote a safe and respectful work environment
  • Assume responsibility for other tasks and projects as they occur and/or as directed
6

Skills For After Sales Business Manager Resume

  • Passion in fashion, retail and luxury industry
  • Work under pressure and fast paced environment, and manage high volume of tasks
  • Office Pack (Excel –Power Point –Word) knowledge
  • Fluent English and French - written and spoken
  • Exceptional team player: confident, sociable, adaptable, hard-worker
  • Entrepreneurial approach: self-starter who is motivated and curious to learn
  • Implementation and management of Support Business Model to Final user, in line with After Sales designed processes, technical issues and new system changes
  • Interested in: IT system and data management, optimization models, project management, manufacturing and logistics management, Quality management, Customer care
  • Experience in Technical Customer Support, eg in a similar type of environment for example electronics, telecommunications, energy, solar, installations or similar
7

Skills For After Sales Coordinator Resume

  • Some experience of using a web portal could be useful
  • A strong technical aptitude and the ability to work through and resolve a variety of faults
  • Keyboard speed (intermediate) and accuracy (high)
  • Enthusiasm and the ability to talk to a diverse range of customers
  • Solar Energy After Sales, immediate start
  • Temp through to March, could go permanent
  • Design, Plan & Organize Parts Promotional Activities to provide market-specific retail solutions
8

Skills For After Sales Service Manager Resume

  • Define organizational structure for different Network as per Norms
  • Implementation of operational processes & Basic Service Standards at Dealers & Retail Outlets
  • Analyze service demand & revenue forecast as per market potential
  • Define business goals for Distributor & Dealers
  • Design & Develop promotional activities to increase retention of customers
9

Skills For After Sales RMA Coordiantor Resume

  • Define, Monitor & Improve Customer Satisfaction Index
  • Implementation of defined Warranty & KD processes & systems
  • Ensure timely submission of KD & Warranty Claims and its settlement
  • Warranty Analysis to control defects & cost
  • Closure of KD claims & Capture Feedback from Distributor
  • Work towards Zero KD Defects
10

Skills For Wind & Site-after Sales Value Engineer Resume

  • Ensure regular Product Quality Feedback reports
  • Joint Analysis on technical feedback with quality assurance on closure
  • Plan & Organize Market Quality Survey for New Models
  • Feedback on Competition and New Models Launches
  • Market Information on regulation

List of Typical Responsibilities For an After Sales Resume

1

Responsibilities For After Sales Manager Resume

  • A capable multi-tasker able to balance varied priorities in a fast-paced environment
  • Always seek to improve After Sales and Customer Relations processes
  • Build and maintain constructive relationships with key internal and external partners and stakeholders
  • Contribute to other activities and projects as required
  • Contribute actively and collaboratively as a member of the Customer Relations management team and broader store leadership group
  • Motivated, engaged and committed to high performance and inspires others to be the same
2

Responsibilities For After Sales Engineer Resume

  • A passion for home furnishings and preferably, knowledge of IKEA’s products and services; and
  • Technical proficiency and knowledge of retail sales and customer services systems
  • Activate warranty processes
  • Commitment to results

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