Warranty Clerk Resume Sample

5.0
1 vote
Bethel Crona
97596 Volkman Bypass,  Phoenix, AZ
+1 (555) 962 3855

Work Experience


Warranty Clerk
05/2016 - PRESENT
New York, NY
  • Fosters and maintains excellent relations between customers and store
  • Answers incoming telephone calls and responds in a courteous and professional manner
  • Assists service advisor in scheduling service appointments according to scheduling policies
  • Greets all incoming customers in a professional and courteous manner
  • Assists service advisors in write up of incoming customers work orders
  • Obtains any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
  • Follows up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
  • Fills in as needed as service dispatcher
  • Participates in training as prescribed by management

Education


Keiser University - Daytona Beach Campus
2012 - 2016
Bachelor's Degree in Business

Professional Skills


  • Excellent customer service skills and ability to follow through
  • Good interpersonal and communication (written and spoken) skills
  • Previous experience with vehicle warranty systems desirable but not required
  • Experience in dispatch or call center position
  • Handling incoming quality control calls
  • Running fortnightly WIP reports on open jobs both external and internal
  • Providing efficient support to the Warranty Branch Administrator

How to write Warranty Clerk Resume

Warranty Clerk role is responsible for credit, research, excel, analysis, clerk, accounting, hvac, scheduling, testing, documentation.
To write great resume for warranty clerk job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Warranty Clerk Resume

The section contact information is important in your warranty clerk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Warranty Clerk Resume

The section work experience is an essential part of your warranty clerk resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous warranty clerk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular warranty clerk position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Warranty Clerk resume experience can include:

  • Processing of warranty claims and the warranty credits
  • Issuing Service Orders
  • Assist in the scheduling of warranty repairs
  • Report outstanding warranty claims to Service Manager on a weekly basis
  • Maintains warranty parts for scrapping or refund in accordance with Manufacturer Guidelines
  • Follows up with the factory and distributors regarding unpaid claims

Education on a Warranty Clerk Resume

Make sure to make education a priority on your warranty clerk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your warranty clerk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Warranty Clerk Resume

When listing skills on your warranty clerk resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical warranty clerk skills:

  • Dispatching service technicians
  • Scheduling with customers
  • Processing work orders
  • Reliable, punctual, and hardworking
  • Process month-end reports and send to the Accounting department
  • Collation of all warranty information and updating files

List of Typical Experience For a Warranty Clerk Resume

1

Experience For Service Warranty Clerk Resume

  • Cross training of warranty responsibilities the terminal tractor warranty group
  • Creation of warranty reports
  • Maintenance of equipment files
  • Review/Communicate/Process terminal tractor product warranty claims for the Americas Region
  • Review/communicate/process terminal tractor parts warranty claims for the Americas Region
  • Maintain SAP equipment files
  • Provide scheduled and ad hoc warranty reports to immediate supervisors and the terminal tractor product line
2

Experience For Warranty Clerk Resume

  • Responsible for the collection and administration of the Pre-Delivery and warranty registration forms
  • Responsible for issues pre-delivery credits to dealers
  • Daily communication between dealers, technicians, and terminal tractor product line personnel as related to warranty issues

List of Typical Skills For a Warranty Clerk Resume

1

Skills For Service Warranty Clerk Resume

  • Highly motivated, well organized
  • Basic vehicle technical knowledge desirable but not required
  • Monitor the route and status of repairs in order to coordinate call schedules
  • Process warranty credits through accounts payable batch from vendors to close out vendor returns
  • Research problem claims and either correct claim or close to chargeback to either dealer or Sales Center
  • Research unpaid claims and work with vendors to get credits due to Company
  • Work with Sales Centers on claim issues and help in any way necessary
2

Skills For Warranty Clerk Resume

  • Track all warranty related changes from distributors and communicate same to Sales Centers
  • Research and process labor credits that are due to customers
  • Scan and check in credits that have been posted
  • Prepare and process warranty and policy claims
  • Raise purchase orders, invoices and claims
3

Skills For Service Warranty Clerk Resume

  • Investigate enquires from LAS and the factory
  • Arrange the return of parts to Liebherr Australia or directly to the factory
  • Monitor warranty jobs invoiced but unclaimed
  • Answer technical warranty-related inquiries from customers in person or over the phone
  • Work with manufacturers to provide information as requested on warranty / service problems and/or claims to resolve these situations on a timely basis
4

Skills For Warranty Clerk Resume

  • Track and maintain service records and technician efficiencies
  • Remain up-to-date on product warranty policies and procedures
  • Perform data entry of warranty claims in IDS and on-line to TracNet and MercNet; track claims submitted; record payments received
  • Serve as back up to Service Writer position as needed
  • Processes warranty claims in accordance with Manufacturer Guidelines
  • Posts credits received for payment of warranty claims
5

Skills For Service Warranty Clerk Resume

  • Files warranty documentation and maintains records as necessary
  • Address customer queries
  • Review rejected claims
  • Prepares CSI documents

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