VP, Delivery Resume Sample

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Nikita Goodwin
25115 Robert Village,  San Francisco, CA
+1 (555) 802 6496

Work Experience

VP, Digital Delivery
05/2015 - PRESENT
Dallas, TX
  • Develop roadmap, staffing needs, and supporting budget -- Align IT and business resources and capabilities to enable the information needed to support the business strategy and objectives -- develop multi-year information road map balancing cost, quality, risk, and service
  • Work with business leaders from across the company to prioritize IT initiatives and standardize approaches to information delivery. Serve as a key point of contact for information delivery needs and seeks ways to improve the utilization and adoption
  • Maximize the value of existing technology investments and identify future technologies required to support the information needs of the organization
  • Govern information delivery decisions, develop and implement company-wide standards, set strategy, and oversees change for key technologies
  • Build confidence in information across the organization, by ensuring integrity of underlying information platforms and data -- put processes and systems in place to maintain and ensure ongoing accuracy and reliability
  • Understand business cycles, regular reporting cadence, market conditions, and other factors that drive the need for insights and adapt and deliver information technologies to support
  • Deliver enterprise information capabilities and common insights across Newell Brands by deploying an information platform that spans numerous back office and external data sources and adapts to M&A activity
  • Ensure project performance and cost expectations are met. Maintain portfolio of information projects and programs, communicates status, and establishes and utilizes project management best practices, methods and tools
VP Delivery Services & Implementation
03/2008 - 02/2015
Los Angeles, CA
  • Lead design, implementation, and ongoing support of enterprise wide Business intelligence, data warehousing, data visualization, and other information delivery technologies globally
  • Partner with applications and business teams to ensure data quality and governance across platforms to ensure information is relevant
  • Collaborate with the business and data governance teams to design and implement common data standards to enable consistent and accurate reporting for the business
  • Identify skills and talent needed, build staffing plans, recruit and retain talent, develop individuals and leaders within team as appropriate to achieve objectives
  • Manage effectively through a matrix organization and across cultural boundaries to deliver key initiatives
  • Ensure information applications and infrastructure are supported, maintained, upgraded, available, reliable and meet internal IT standards for performance, capacity, security, disaster recovery, and audit requirements
  • Stay abreast of latest technology and business trends in his/her area – looked at as expert in the company in his/her field of expertise
  • Manage departmental budget, seek funding as required, identify new ways to reduce costs while continually sustaining or improving information / IT services
VP Digital Portfolio & Delivery
05/2002 - 01/2008
Phoenix, AZ
  • Ensure security of critical company information as required
  • Manage third party relationships and internal relationships as required to ensure excellent service delivery. Negotiate and maintain contracts with third party providers in his/her area of responsibility
  • Fifteen years or more of business improvement / process design experience
  • Significant demonstrated success at leading and delivering complex strategic, transformational, and growth projects
  • Understanding of and experience with the full hardware & software development lifecycles, including functional and technical specifications, implementation, QA processes, deployment and maintenance
  • Experience with release management in an Agile environment
  • Excellent verbal and written communication skills including ability to message Executive team appropriately


Walla Walla University
1996 - 2001
Bachelor's Degree in Information Systems

Professional Skills

  • Leading and coaching business leaders to identify challenges, understand current state, develop future state solutions and execute on the most impactful changes. This is done by drawing on the team's wealth of expertise in driving proven solutions, new ideas, and valuable impartiality to the business problems at hand
  • Excellent MS Project and/or other PM tools, Excel, Word, and PowerPoint skills
  • Strong retail banking experience with understanding of on regulatory statutes
  • Proven ability to collaborate enterprise-wide to effectively realize project outcomes, while limiting the number of decision makers to expedite solutions
  • Prior supplier management experience leading local / regional supplier management teams
  • Proven experience in managing co located teams
  • Practical experience designing and implementing master data governance techniques to impact information / analytics

How to write VP, Delivery Resume

VP, Delivery role is responsible for leadership, retail, credit, training, security, java, reporting, design, digital, software.
To write great resume for vp, delivery job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For VP, Delivery Resume

The section contact information is important in your vp, delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your VP, Delivery Resume

The section work experience is an essential part of your vp, delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous vp, delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular vp, delivery position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative VP, Delivery resume experience can include:

  • Strong background leveraging strategic and analytical skills
  • Strong communication skills including communication with employees, clients, upper management and vendors
  • Constituent management – operate effectively in a highly matrixed structure
  • Leadership skills – create and communicate a compelling vision for technology – a vision that compels others to follow
  • Financial Services experience, Personal or Retail banking experience
  • Presentation skills – ability to explain complex issues to a layperson

Education on a VP, Delivery Resume

Make sure to make education a priority on your vp, delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your vp, delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in VP, Delivery Resume

When listing skills on your vp, delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical vp, delivery skills:

  • Experience as lead program director on large accounts; experience establishing and running a Project Management Office (PMO)
  • Strong domain expertise in banking and wealth management products in Asia & competitive positioning
  • Excellent understanding of the Datawarehouse life cycle from data source to ETL to transformation
  • Experience leveraging key agile methodologies in a SAFe environment
  • Demonstrated ability to lead teams and develop a culture that anticipates and reacts well to change and adapts to an ever evolving business environment
  • Health Plan-based client management experience working at or with C-level leadership

List of Typical Experience For a VP, Delivery Resume


Experience For VP, Digital Delivery Resume

  • Progressive business experience and 10+ years direct involvement with managing software development
  • Business Process oriented – proven track record deploying technologies that which facilitate complex, repeatable activities and improve speed to market
  • Responsibility for progressively building people, process and technology that scale
  • Practical testing solutions
  • Direct work for the client
  • Manage P&L / cost structure in partnership with Client Account Leader

Experience For VP Delivery Services & Implementation Resume

  • Presentation Skills. Excellent presentation skills with the expertise and sophistication needed to credibly represent complex solutions and programs clearly and concisely to clients
  • Subject Matter Expertise. Provide subject matter expertise in areas including BPO and ITO program delivery, program management, project management, project scope definition, risk identification, delivery methodologies, resource allocation, facilitation, and other project management areas
  • Experience with business application development and delivery required
  • Draft business requirements documents (BRD) including current and target
  • Technical competence – understand how to design, build, code and run platforms that support the business objectives
  • Business Transformation, Technology Transformation delivery
  • Indisputable subject matter expertise in and comprehensive knowledge of program and project methodologies, can apply knowledge of formal and informal policies and connect-the-dots enterprise-wide to effectively navigate boundaries

Experience For VP Data Controls & Quality Framework Delivery Resume

  • Natural appreciation for and knowledge of business process and requirements methodologies as they relate to and support project execution
  • All internal relationships
  • Proficient with Agile/SAFE
  • PMP or Prince2 an asset
  • Employee support program
  • Loaded snack cupboards
  • Executes on strategy

List of Typical Skills For a VP, Delivery Resume


Skills For VP, Digital Delivery Resume

  • Experience reporting to and communicating with executive stakeholders (e.g., SVP, EVP, Group Head level)
  • Notable professional experience in leading transformational change
  • Broad-based information systems experience, with state-of-the-art software systems
  • Experience with Application Factory/Application Modernization for Cloud
  • Build strong relationships with the respective executive management & program team(s), and help bridge the gaps between business and technology partners
  • Experience with other analytics / data platforms and technologies such as IoT, big data, and predictive analytics

Skills For VP Delivery Services & Implementation Resume

  • Prior accountability for mission critical business intelligence and IT applications
  • Experience with Management and Information Systems and Business
  • Executive or senior client management (Health Plan Client) experience
  • Divisional leadership experience of 2-3 major health plan functions
  • Negotiation experience
  • Guidance on validation and closure
  • Proven track record of collaboration with product owners
  • Provide leadership to national efforts to execute the Branch organization’s broader service and experience delivery strategies

Skills For VP Data Controls & Quality Framework Delivery Resume

  • Monitoring, managing, and reporting on the status of assigned delivery efforts
  • Track record of building organizations and developing people
  • Cool under pressure,a sounding board that people can rely on when the going gets tough
  • Influence and Negotiate. Communicates a clear and compelling vision. Presents a compelling case for ideas and strategies
  • Knowledge of Agile core concepts (e.g. stories, determining story points, showcasing, Test Driven Development, etc.)
  • Application of the Methodology, including help navigating the Manual
  • Responsible for driving the end to end delivery across Business Transformation and Technology
  • Review and provide input on the scope and delivery alignment of the ITO and BPO solutions being designed

Skills For VP Digital Portfolio & Delivery Resume

  • Support the solution, pricing, and executive deal reviews throughout the pursuit timeline
  • Support business development opportunities and solutioning for commercial clients
  • Background managing regulatory and compliance requirements
  • Worked on Data-Warehouse/Data Lake projects
  • Proficient with applications such as custom, SAP, Salesforce, etc
  • Familiarity with Modern/Open Source
  • Proven ability to leverage deep program management expertise to develop and deploy a vision, while aligning others to it through creative thought leadership Ability to align project/program outcomes to business strategies and goals

Skills For VP, Application Development & Delivery Resume

  • Maintains strategic business relationships with both technical & business contacts, acting as the key point of contact for customer senior management (CIO's, COOs, Head of Cards, etc)
  • Full health benefits (100% dental, short term and long term disability)
  • Generous vacation and retirement plans
  • A brand new cell phone, with upgrades every 24 months (we’ve got your phone bill covered, too)
  • Friendly community with lots of social events – from boat cruises to volleyball tournaments
  • Participation in charity initiatives

Skills For VP, Program Delivery Resume

  • Owns program management oversight of a multi-year, ~$500MM enterprise program, across multiple portfolios and functional leaders
  • Stays abreast of key developments in the industry and among competitors and uses this knowledge to direct and influence the investment decisions made
  • Providing strategic guidance on delivery optimization opportunities across projects to business and technology leadership to minimize impacts to the program, manage other priority delivery’s timeline, cost, and/or the customer experience
  • Facilitate organizational change through the execution of the activities and deliverables, including team formations, knowledge transfer, governance processes, change management & communication, and continuous improvements while managing (direct/indirect) a team of Project Managers, Project Analysts and other support staff
  • Generate impressive business results by encouraging individual and team application of approved Agile concepts, approaches and tools
  • Act as a strategic partner with business, technology and vendor management teams, at the working team and executive level

Skills For VP, Delivery Transformation Resume

  • Experience managing multiple large, complex and cross functional digital projects in a consulting or agency environment, digital technology project experience required
  • Proven ability to develop delivery solutions and apply appropriate project methodologies for a wide range of clients in the digital space; experience with Agile and waterfall required
  • Expert knowledge of web technologies, web development processes and the delivery of solutions with strategy, experience, creative and engineering components
  • Solve complex discipline-wide problems with keen instincts and organizational experience
  • Clear, compelling, and charismatic presenter in client presentations
  • Guidance on AWARE, GFMS and Retain (new scheduling tool)

Skills For VP, Information Delivery Resume

  • A leader,someone that can see the forest for the trees and help others see it too
  • This role is located at Pleasanton HQ
  • Identify and assess additional training needs based on data gathered from on-site Sales and Marketing SRDT’s designed to measure sales and marketing efficiencies. Recommend levels of training and/or training companies. Plan, organize, and conduct regional sales management and training workshops for hotel sales personnel
  • Continuously evolve and increase the maturity of UHC’s digital capabilities including processes, tools and talent and evangelizing and implementing best practices
  • Dotted line leadership accountability
  • Leadership and assertiveness. Guide, direct, and influence teams, drive risk/issue resolution, and appropriate escalations; understands 'bigger picture' of the program and business impacts to initiatives
  • Oversee and provide direction on all aspects of the book-of-business migration of ASP -branded and unbranded business, processing and employees to Highmark’s end-to-end core processing systems, business and workflow. Coordinate with the Highmark Health Solutions on delivery for desired business process and technical outcomes
  • Manage internal communication pertain to other units, CXO’s, etc

Skills For VP Delivery & Implementation ITO / BPO Resume

  • Competitive landscape for health insurers, TPA’s, dental, vision and stop/loss competitors of client
  • Develop and implement a cohesive and compelling vision for Patelco’s overall digital delivery, while capitalizing upon current technologies to help the credit union meet member, employee, financial, and operational goals
  • Promote the adoption and utilization of Patelco’s digital banking services and realize the opportunities we have to engage members with digital solutions to reduce their dependency on traditional banking channels
  • Prepare and manage the digital delivery budget and overall business and financial performance, recognizing when changes need to occur in order to maximize the value that the digital channel can bring to our members’ experiences and the organization's financial outcome
  • Proven ability to work as an IT Leader & General Manager including experience directing multiple complex initiatives, projects from formation through deployment and creative problem solving to quickly address IT issues
  • Knowledgeable and able to work effectively with the IT disciplines of Portfolio management, Project Management, SDLC selection (e.g. - waterfall vs. agile methodologies) and business sponsor management

Skills For VP, Application Delivery Resume

  • Experience in payment processing environment
  • Experience in a high volume, high availability transactional environment
  • Experience with PCI and other payment card security requirements
  • Ensure the delivery team performs to the clients’ expectations and resolve/report any issues
  • Experience performing complex analysis of data and trends to identify performance improvements aimed at reducing cost, improving operation and improving customer experience
  • Serves as a liaison with other organization components; establishes and maintains the working rapport necessary to develop cooperation and effectively integrate area services into the company’s overall business
  • Significant offshore and vendor management experience managing software development teams using Agile methodology

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