Delivery Manager Senior Resume Sample

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Paolo Keebler
366 Glover Inlet,  Detroit,  MI
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Work Experience

Senior Technical Delivery Manager
05/2016 - PRESENT
Philadelphia, PA
  • Lifting: 0-10 lbs
  • Other: Computer work for long periods of time
  • TAM(Advanced Service Management), including SDM, TAM, and Project Managers
  • ASE (Advanced Service Engineering), with competencies in Cloud (SaaS, PaaS, IaaS), Applications, Database and Middleware Technology and Server and Storage Technologies
  • Skills and knowledge acquired through Development and Technical Leadership experience are required in each of the following areas: Systems Development Life Cycle Methodologies, Systems Integration, Leadership, Change Management, Release Management, Configuration Management, , Quality Assurance and Testing, Requirements Gathering, and Systems Analysis and Design
  • A solid background delivering complex IT projects ranging in budget from $500K to $20MM+, and requiring collaboration among IT, business, and change management teams
  • Delivery management experience, of which at least 5 years are in complex multi-phased project management roles in large Enterprise IT environments
Senior Digital Delivery Manager
03/2013 - 11/2015
Houston, TX
  • Strong oral and written communication skills, and effective presentation techniques
  • In-depth understanding, knowledge and experience in Project Management Methodology (PMM) / Project Management Institute (PMI) and PMBOK-based project management methodologies
  • Exposure to, and thorough understanding of, Software Development Life Cycle (SDLC) delivery methodologies ranging from Waterfall to Iterative and Agile
  • Demonstrated ability to apply project management and IT delivery principles while maintaining appropriate situational flexibility and pragmatism
  • Extensive experience with delivery management tools (including but not limited to JIRA, Microsoft suite – Project Excel Visio), best practices, and processes
  • Comprehensive understanding of Finance issues, budgeting, and cost benefit analysis, with experience in developing compelling business cases and gaining executive approval for complex initiatives
  • Familiarity with the concepts leading digital and integration technologies
  • Excellent relationship management skills including Steering Committee and Stakeholder management (especially managing expectations)
Senior Manager, Agile Portfolio Delivery
12/2010 - 01/2013
New York, NY
  • Manage and motivate multi-disciplinary teams on a day-to-day basis
  • Mentor, coach, and provide technical expertise to the broader digital community
  • Manage quality and application of effective change management skills, tools and techniques
  • Extensive experience with delivery management tools (including but not limited to: JIRA, Microsoft suite – Project Excel Visio), best practices, and processes
  • Attending and participating in "stand-up" meetings, scope meetings, monitoring the progress of project activities
  • Individual participates in forming the vision for Infrastructure
  • Responsible for leading the operational readiness testing and design for operations efforts to ensure smooth transition to operations during and post deployment


Neumont University
2005 - 2009
Engineer's Degree in Computer Science

Professional Skills

  • Proven ability to deliver on high priority business goals. Effectively manage conflicting priorities
  • Excellent leadership skills, team player, strong personal drive with the ability to quickly establish personal credibility and command respect
  • Strong experience in Banking, with experience supporting Deposits back office operational and retail banking online processes
  • Strong critical thinking, conceptual thinking and analytical skills
  • Professional and methodical with excellent Interpersonal/Customer skills
  • Excellent communication, organizational, planning and risk management skills
  • Strong vendor/workforce management experience including contract negotiations, change management, resource planning, and budget tracking/forecasting

How to write Delivery Manager Senior Resume

Delivery Manager Senior role is responsible for leadership, technology, techniques, software, design, planning, compensation, agile, presentation, development.
To write great resume for delivery manager senior job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Delivery Manager Senior Resume

The section contact information is important in your delivery manager senior resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Delivery Manager Senior Resume

The section work experience is an essential part of your delivery manager senior resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery manager senior responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery manager senior position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Delivery Manager Senior resume experience can include:

  • Strong ability to negotiate and liaise with stakeholders, executive sponsors and effectively delivers information at VP/C-level suite
  • Strong experience in working with distributed teams on the client side
  • Request and Secure Resources/Skillset for approved projects
  • Assigning staff resources to new projects taking into consideration staff skill set and workload
  • Working with senior management and directors when prioritization of deliverables is required for multiple projects
  • Driving year on year improvements in the effectiveness and efficiency of the platform

Education on a Delivery Manager Senior Resume

Make sure to make education a priority on your delivery manager senior resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery manager senior experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Delivery Manager Senior Resume

When listing skills on your delivery manager senior resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical delivery manager senior skills:

  • Establish solid working relationships with clients, to work effectively as a virtual member of a dynamic, dispersed team and to meet deadlines
  • Excellent communication, presentation and planning skills
  • Good oral and written communication, negotiation and presentation skills
  • Strong ability to negotiate and liaise with stakeholders, executive sponsors and effectively deliver information at VP/C-level suite
  • Good Project Management knowledge skills
  • Strong experience in implementing solutions with integration between disparate systems. Understanding of system integration critical dependencies

List of Typical Experience For a Delivery Manager Senior Resume


Experience For Senior Technical Delivery Manager Resume

  • Progressive experience in architecture, engineering and design capacities
  • Steering committee and stakeholder communication and status reporting
  • Delivering solutions to enable the realization of desired benefits
  • Ensures coordination of delivery teams across delivery domains (e.g. EIT Engineering, Vendors, etc.)
  • Partners with the Enterprise Test group to provide visibility of impacted applications, delivery of functionality and helps coordinate resolution of defects for a project
  • Monitor emerging technology trends within assigned product/technology area
  • Insure required document review and approvals according to company standards and processes
  • Foster the development of cross-functional teamwork delegating project responsibilities and tasks
  • Provides clear direction to team members and clarifying roles/responsibilities within the team as necessary

Experience For Senior Digital Delivery Manager Resume

  • Direct all interfaces with vendors and external organizations to the IT team regarding system resources and system support issues for your assigned projects
  • Ensure that information regarding system development, work requests, and systems issues are clearly communicated on a timely basis to the technology teams
  • Self-motivated problem solver who is flexible and able to thrive in a dynamic and customer-focused environment
  • Highly analytical, pays attention to detail and able to deal with ambiguity
  • Responsible for varying aspects of vendor management to include drafting SOW’s, RFP’s, vendor evaluation, budgeting, monitoring progress through to implementation
  • Experience in a large Information Technology organization with proven experience partnering with client groups in support of leading complex, multi-year and location projects and programs
  • Experience in senior payment experience, with at least two years leading cross-business teams on multiple, complex software development and system integration projects
  • Proven participation in the vendor selection and management process for a wide range of IT solutions. Including participation in drafting SOW’s, RFP’s, vendor evaluation, budgeting, and monitoring progress through to implementation
  • Act as the quality champion and lead a regional quality organization for NA Amazon Logistics

Experience For Senior Development Delivery Manager Resume

  • Plan for and identify root causes of sort and delivery deviation through cause and effect analysis
  • Partners with Project Managers and stakeholders inside and outside of the Self-Service Organization to coordinate work effort between analysis, development, architecture, operations, release management, and quality assurance teams
  • Upervising/ mentoring junior project managers and/or technical delivery managers
  • Serve as Self-Service Organization’s first point of escalation to leadership in order to resolve project issues and blockers
  • Coordinate the preparation of customer proposals and statements of work

Experience For Senior Portfolio Delivery Manager Resume

  • Deliver customer projects successfully
  • Manage customer expectations and relationship
  • Ensure that projects are delivered in line with EPAM process and methodologies
  • Make sure that the customer executes their responsibilities on the engagements
  • Identify and manage engagement risks and flag major issues early
  • Prepare engagement revenue and resource forecasts
  • Prepare weekly/monthly engagement reports

Experience For Senior Manager, Agile Portfolio Delivery Resume

  • Prepare estimations on time frames, quality and quantity of resources required to successfully implement projects; develop the project plan incorporating all project variables
  • Contribute to and manage engagement and process improvements
  • Suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences
  • Monitor Expertise Centre utilization targets and devise and own the action plan to achieve the target
  • Manages day-to-day activity of the technical project team
  • Coordinate and engage with the overall PMO governance team to manage and represent, as a single point of contact, all aspects of the IT Project life
  • Ensures technology implementations are release ready and can support into production

Experience For ACS Delivery Manager / Senior Manager Egypt Resume

  • Understand technical implications of decisions with ability to challenge direction when appropriate
  • Ensures communication and alignment between all teams
  • Resolves issues, roadblocks and changes, and escalates to the IT PMO, when appropriate
  • Point of escalation for all technical team members
  • Maintains technology program roadmap with Business PMO

Experience For Senior Manager, Rtsm Study Delivery Resume

  • Manage team in an offshore and near-shore development team model
  • Identify for improvement any processes or procedures that are outdated or obsolete
  • Create a culture of continuous improvement, change and world class delivery
  • Proven experience in managing the operational delivery and governance of managed services, including some understanding of cloud service delivery in large, complex organisations (ideally in the financial services sector)
  • Guide future technical direction on Salesforce (including Salesforce partners – e.g. Mulesoft / Boomi, Salesforce packages) within the global firm
  • Lead all aspects of Salesforce global delivery for the Salesforce CoE with Product Line ownership (e.g. Sales enablement)
  • Delivery: Oversee the internal global Salesforce delivery. Responsibilities include, among others, overseeing delivery managers who are responsible for business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures

Experience For Senior Regional Quality & Delivery Execution Manager Resume

  • Business Development: Develop and maintain contact with top decision makers within the Deloitte firm; organize and lead internal pursuits on Salesforce; participate and lead aspects of the business case development process; contribute to the development of proposal pricing strategies
  • Work with Project Manager to develop full-scale project plans and effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
  • Manage and oversee day to day activities of team and ensure adherence to enterprise standards in project execution methodology, requirements gathering, quality assurance and continuous improvement
  • Oversee and in some cases provide estimates for all resources required to achieve project goals and manage assigned budget throughout execution of project; including estimation for new business
  • Identify and resolve issues, risks and conflicts within the project team
  • Proactively manage changes in project scope, identify possible crises and devise contingency plans
  • Manage vendor relationships and interactions with Salesforce and other vendors on the Salesforce platform
  • Manage program/project management functional scope and schedule
  • Facilitate the creation of the project charter and other project related technical documentation for completeness, versioning, and availability to all project team members

Experience For Process Delivery & Transition Senior Manager Resume

  • Administers efficient use of resources to meet requirements with clear identification of task completion
  • Manage timely project task activity, integration and productivity
  • Leads and develops definition and measurement of success metrics to objectively quantify project success
  • Manage Agile Maturity within the team
  • This role is accountable for end to end delivery of features, enhancements and projects
  • Provide estimates and High Level Solutions as part of project life cycle

Experience For Senior DWH Delivery Manager Resume

  • Work directly with business owners to define requirements for all project methoolgies
  • Manage partnerships with external vendors and accountabilities from those vendors to Rogers
  • Manage the team of Developers in the Digital Cable Hub team to guide and lead the Technical roadmap and Projects implementation
  • Manage internal and vendor teams with the development and deployment of information technology applications, data and infrastructure projects in support of the bank portfolio
  • Provide leadership in the strategic vision and benefits of applications and infrastructure improvements opportunities
  • Leadership in understanding business strategy and associated requirements to ensure execution realizes the benefits established by strategic roadmap business proposition
  • Leadership in the development and implementation of applications, information services architecture, infrastructure, technology templates, strategies and policies
  • Manage highly complex technical QA engineering initiatives to deliver test environments, test automation solutions and tools improving the team's cycle time and test coverage

List of Typical Skills For a Delivery Manager Senior Resume


Skills For Senior Technical Delivery Manager Resume

  • Strong experience with SLDC methodologies and techniques -- including both agile and waterfall methodologies
  • Communicates effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Relevant contact center experience or equivalent combination of education and work experience
  • Exceptional organizational, leadership and stakeholder management skills
  • Knowledge or experience in building data pipelines for data ingestion in batch and streaming mode; data processing; and serving data to consuming applications

Skills For Senior Digital Delivery Manager Resume

  • What is your experience in establishing/maintaining of CI/CD process?
  • Experience working in a customer facing delivery role
  • Proven track record of collaboration with delivery engineering, QA engineering and product owners to drive quality and efficiency
  • Experience using ikaSystems and Dell Business Process Management Suite (DBPMS)
  • Managerial/leadership experience in managing large scale customer care delivery for clients

Skills For Senior Development Delivery Manager Resume

  • Demonstrated thorough understanding of project/ program management methodologies and industry sector technologies
  • Experience with Fintech vendors and solutions, including FIS, Fiserv, etc
  • Build out new and different approaches and mechanisms for keeping The Cox Experience front and center for leaders and employees across the enterprise
  • IT Team leadership to facilitate project work in a fast-paced environment with constantly changing priorities
  • Ensures and can provide evidence that projects are meeting milestones and deliverables
  • Create and maintain relevant project documentation that provides evidence and supports project health indicators including
  • Knowledge or experience of one or more programming languages such as Java, Scala
  • Experience managing at least four large-scale full-life cycle implementations of CRM solutions

Skills For Senior Portfolio Delivery Manager Resume

  • Demonstrated ability to facilitate cross-functional strategy and working sessions
  • Professional experience in technology delivery role of larger projects/ programs
  • Demonstrated ability to perform root cause analysis and drive quality improvements in an operations environment
  • Operate in line with Oracle’s business processes and procedures
  • Actively manage, promote, and garner outputs from 2-way dialogue to drive improvements in The Cox Experience

Skills For Senior Manager, Agile Portfolio Delivery Resume

  • Solicit and compile a list of 'proof points' related to The Cox Experience; maintain and share via appropriate channels
  • Experience working in consulting or outsourcing account/delivery management
  • Senior account/engagement management experience in the domain industry as well as managing and working with offshore teams
  • Project management experience
  • Ensures delivery and can provide evidence of project(s) within scope, on time, to budget and to quality
  • Deep knowledge of, and experience in managing Unix/Linux infrastructure services
  • Proven ability to develop and implement transformational change (structure, process and service)
  • Evaluating and monitoring project progress and workload of staff to ensure projects are on time and within budget; affecting change when necessary
  • Owning and driving the strategy for the Unix/Linux platform infrastructure working collaboratively with internal and external service providers

Skills For ACS Delivery Manager / Senior Manager Egypt Resume

  • Assisting staff in communicating with customers as needed, for example when deliverables are delayed
  • Assessing and upgrading the service level of project management with suggestions on new tools, processes, procedures, etc
  • Tracking and reporting on project status to stakeholders and the wider business
  • Building relationships with stakeholders internally and helping them realise the benefits of Agile
  • Assessing workload and management of potential cross-divisional projects with other lines of business and applicable staff
  • Interacting with various internal and external groups to facilitate successful project completion
  • Keeping Director, RTSM Study Delivery advised of current issues
  • Delivering live Service to agreed service levels and costs

Skills For Senior Manager, Rtsm Study Delivery Resume

  • Driving maximum value from the suppliers in terms of both service and cost at a measured risk profile
  • Ensuring robust management of business risk in line with LBG policy and risk appetite
  • Managing the business relationship with the wider Group IT
  • Proudly accountable for the most complex applications and systems development programming/coding
  • Basic understanding of tools and technical architecture of call center ACD, IVR, call recording systems such as Avaya, Cisco, Nice, Verint

Skills For Senior Regional Quality & Delivery Execution Manager Resume

  • Leading complex, large scale, IT/technical/engineering programs
  • Leading complex, medium to large scale, technical or engineering projects with multiple geographically dispersed teams
  • Deep understanding of software development and engineering lifecycle from conception to delivery
  • Assist in analyzing client processes through needs analysis and recommending new business models, workflows, or innovative solutions
  • Awareness of emerging paradigms in processing data at high volume, velocity and variety
  • Line manage your direct reports by setting SMART objectives, performing regular 1-to-1's and create suitable Personal Development Plans
  • Manage the expectations, negotiation and communication with project stakeholders while being responsible for all budgeting decisions associated with your team

Skills For Process Delivery & Transition Senior Manager Resume

  • Direct and oversee multiple development teams working on different products, applications, and/or platforms to ensure design consistency and inter-operability
  • Upervising junior project managers and/or technical delivery manager
  • Prepare monthly executive talking points; share with leaders through defined channels
  • Address customer issues during an engagement in cooperation with the Account Manager
  • Participate in overall project management, time estimation, and resource scheduling
  • Prepare engagement timesheets and billing information
  • Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, able to work in a fast-paced work environment
  • Provides expertise in and an advanced level of understanding of the principles of IT project leadership

Skills For Senior DWH Delivery Manager Resume

  • Responsible for IT project budget forecasts/projections and financial reporting
  • Drives successful integrations with internal and external teams, including vendors
  • Ensures team is following all processes, procedures, and templates used in department or organization
  • Knowledge of data processing tools and frameworks such as Spark and SQL engines such as Hive, Impala
  • Regularly assess the team's maturity, health, and composition, relentlessly striving for team cohesion and delivery excellence
  • Share your knowledge with other Agile Delivery Managers to enable them to reflect, learn and then apply this learning within their teams
  • In IT service management providing project management and daily operational oversight within a professional services delivery environment

List of Typical Responsibilities For a Delivery Manager Senior Resume


Responsibilities For Senior Technical Delivery Manager Resume

  • Strong technical acumen and experience supporting retail banking, bank operations and/or call center businesses
  • Prior IT experience implementing large scale IT development programs or other large program implementations in a technology driven organization
  • Negotiation, influence and leadership skills are essential
  • Experience understanding business needs and creating into workable technology outcomes
  • Multiple years of experience of delivering new business capabilities by applying system and delivery lifecycle methods and approaches

Responsibilities For Senior Digital Delivery Manager Resume

  • Experience working with outsourced and offshore teams and able to work in hours that is in synch with the offshore teams
  • Experience driving Identity and Security Platform focused business and technical projects
  • Experience managing third party vendor relationships and offshore development teams to achieve business outcomes
  • Direct experience implementing AWS/cloud services
  • Identify, analyze, prioritize, mitigate and communicate project risks and issues and collaborate with stakeholders to identify acceptance criteria

Responsibilities For Senior Development Delivery Manager Resume

  • Experience working with Atlassian suite of products, specifically Confluence and JIRA toolset
  • Experience Technical background on Development, as Java, Play/Akka, Angular, Object Oriented, HTML, CSS, JavaScript, among others
  • Strong business acumen- knowledge of Cable and Residential Products an asset
  • Experience with task management via Microsoft Team Foundation Server and/or JIRA
  • Current PMP or related project management certification, or equivalent experience
  • IT Process Design Experience
  • Defining program/project scope
  • Managing a small team of Delivery Managers/Scrum Masters

Responsibilities For Senior Portfolio Delivery Manager Resume

  • Acting as the Programme manager for medium and large digital deliveyr projects within your team
  • Act as a primary contact for VIPER QA environment needs working with delivery engineering and System Integration Test Operations (SITOPs)
  • Strategically partner with leading brands and Fortune 500 companies in a variety of growing industries
  • An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way!
  • Collaborate with an award-winning customer service team who has maintained partnerships with our top 10 clients for over 15 years

Responsibilities For Senior Manager, Agile Portfolio Delivery Resume

  • Leading complex, large scale, IT programs
  • In a client facing role within a Federal Program
  • AWS Certified Solution Architect - Associate - Certification or the willingness and aptitude to obtain one within 9 months of onboarding
  • Set up and develop a new Digital Delivery function, bringing best practice and tried and tested methodologies to the Digital team
  • Create and maintain plans and project plans, while establishing commitment with key stakeholders
  • Develop, maintain, and manage detailed project plans, action items, and major milestone timelines for all assigned initiatives
  • Identify delivery risks, and drive mitigation strategies and contingency planning and present solutions and/or options to executive management. Ensures effective implementation of solutions/changes
  • Maintain communication with stakeholders, including product and program teams, development teams, and upper management as needed
  • Inspire project teams to collaboratively work well with each other as well as other external teams

Responsibilities For ACS Delivery Manager / Senior Manager Egypt Resume

  • Facilitate communication to partners to ensure expectations are handled correctly
  • Define, negotiate, communicate, implement and monitor quality standards on all projects
  • Ensure internal parties and external vendors understand and can deliver on expectations and acceptance criteria
  • Certification in PMP or PSM is helpful
  • High level knowledge of IT environments: N tiered architecture, Network (TCP/IP, Firewall concepts), OS concepts: Linux, AIX, Windows Server, Storage (SAN, NAS), Cloud (AWS, AZURE)
  • A deep understanding of Agile/Scrum or KANBAN framework and SDLC concepts
  • Capable of communicating complex technical information to a non-technical audience and of communicating structured production process requirements to a technical audience
  • Work with business partners in understanding the business needs, strategic direction on data / analysis needs and how the work in hand fits with broader objectives of the group

Responsibilities For Senior Manager, Rtsm Study Delivery Resume

  • Understand basic aspects of business use cases and different types of design principles to effectively design and deliver solutions to integrate various use cases into application delivery
  • Collaborating with data teams across the organization to define the data platform and adoption roadmap. Responsible for leading a team of data engineers to deliver the roadmap
  • Provide engineering leadership to AWM Technology Data Team by bringing in core engineering skills, agile processes and competencies, new technologies and decommissioning of legacy platforms
  • Build, train and develop depth and skill of technology staff to improve overall delivery stream and quality of our application portfolio
  • Own and implement data engineering coding principles and standards and deploy data ingestion principles, designs and framework and be responsible for code optimization and performance of platform
  • Mediation of architecture reviews and design sessions
  • A sound technical knowledge of contact center technologies and solutions
  • Knowledge of LAN and WAN technologies desirable

Responsibilities For Senior Regional Quality & Delivery Execution Manager Resume

  • Extensive knowledge about Customer Service and Contact Centers
  • Willingness to travel as required and handles projects
  • Is self-sufficient and able to work remotely from manager with little guidance
  • Manage a geographically dispersed virtual project team
  • Effective and professional oral and written communication skills; ability to translate detailed technical problems/solutions into easy to understand business terms
  • Digital experience in
  • Technical program management and service delivery

Responsibilities For Process Delivery & Transition Senior Manager Resume

  • Technical program management
  • Input into the business case
  • Bachelors or higher in technology focused field
  • Bilingualism (English & French)
  • Quickly understand deeply technical project components

Responsibilities For Senior DWH Delivery Manager Resume

  • Work with travel and loyalty industry experts to transform and develop Connexions Loyalty’s business and service offerings and drive new innovations
  • Knowledge of new product development processes, go to market strategies, and product lifecycle management
  • PMP and/or SCRUM/Agile certified
  • Professional Development Management experience managing increasing project size and complexity; or any combination of education and experience, which would provide an equivalent background. (Technical Project Manager Sr - 7+ years)
  • Awareness of relational databases and NoSQL databases such as HBASE and MongoDb
  • Awareness of Data quality, metadata and data models
  • Apply latest DevOps concepts to continuously improve and transform platform into a highly available, highly maintainable platform
  • Ensure the Digital process is followed and that the Delivery team effectively manage the Digital projects, while coordinating the work-flow and implementing best practice for continues and Agile delivery

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