Solutions Delivery Resume Sample

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Haley Purdy
6328 Hansen Canyon,  Philadelphia, PA
+1 (555) 781 6387

Work Experience

IT Senior Director of Business Solutions Delivery
09/2017 - PRESENT
Los Angeles, CA
  • Over ten years’ experience managing broad scope projects in a banking environment
  • Coordinates systems analysis and application development activities through direct and indirect staff
  • Human resource management responsibilities (e.g., hiring, performance management)
  • Manage the overall field operations IT-business relationship
  • Develop the overall store solutions roadmap for the company and owning the overall architecture of the environment
  • Program manage store solutions initiatives, most of which involve vendors and partners
  • Contributing to the IT Steering Committee governance process
  • Oversee teams/vendors responsible for the delivery of store solutions
  • Managing relationships with key vendors to understand and incorporate their risk mitigation plans into those of the company
Mgr, Solutions Delivery
10/2013 - 07/2017
Philadelphia, PA
  • Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment. Sought out by others for advice and solutions
  • Effectively communicates with clarity and conciseness both inside and outside the organization; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working
  • Strong understanding of Citi’s Supplier/Third-party oversight and management processes and solid the underlying systems/platforms that support them
  • Knowledge of emerging technologies and tools such as RPA and Big Data/Data Lake Platforms
  • Experience with project management and working cross-functionally with teams
  • Broad knowledge of the interactions between Citi Businesses and Technology organizations; ability to manage expectations and maintain key relationships with internal and external clients; strategic and critical thinking skills
  • Demonstrated track record in managing techno-functional changes in BFSI, preferably retail banking
  • Strong exposure to and familiarity with technology solutions for banking and of industry trends
  • Intensive knowledge of Indian banking and regulatory guidelines
IT Solutions Delivery Internship
03/2009 - 06/2013
Boston, MA
  • Educating the organization on information security behaviors and best practices
  • IT and business industry work experience, with leadership experience in managing multiple cross-functional teams or projects, and influencing senior level management and key stakeholders
  • Familiarity with ITIL process principles
  • Understands all components of multi-location retail IT infrastructure and how they support the business; familiarity with NCR Aloha platform, or equivalent
  • Able to define, measure, and report meaningful measures of service and process effectiveness
  • Able to develop relationships and define processes and services with vendors. Able to develop metrics that measure the value contributed by partners and hold them accountable for results
  • Sets objectives and goals; breaks down work into the process steps; anticipates and adjusts for problems and roadblocks. Can gather resources (people, funding, material, support) to get things done. Use resources effectively and efficiently


Everest University - Clearwater Campus
2004 - 2009
Bachelor's Degree in Business

Professional Skills

  • Strong analytical skills; excellent written and verbal communication skills
  • Demonstrated skills in IT/Business process design and implementation
  • A strong background in SDLC, UAT/PAT and technical diagnostic capability, as well as significant experience managing complex large scale global
  • Previous experience as a Team Lead or demonstrable experience in leading virtual teams
  • Proven track record of leading engagements with enterprise customers and a demonstrated ability to guide strategy and deliver outcomes for the customers
  • Gather the team required to deliver the project with the expertise and skills required to cover all positions requested

How to write Solutions Delivery Resume

Solutions Delivery role is responsible for design, software, technology, communications, java, mainframe, retail, finance, training, integration.
To write great resume for solutions delivery job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Solutions Delivery Resume

The section contact information is important in your solutions delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Solutions Delivery Resume

The section work experience is an essential part of your solutions delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous solutions delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular solutions delivery position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Solutions Delivery resume experience can include:

  • Experience of multi-tasking, managing multiple stakeholders and independently having CXO level interactions
  • Proven ability to manage technical program managers - including hiring and motivating high performance teams through ambiguity
  • Assist with prioritizing projects according to the value delivered to the business
  • Experience managing technical staff including project managers, technical consultants, developers, testers, business analyst
  • Relevant work experience, preferably including leading small to medium teams of developers
  • Experience with various bug tracking and planning systems such as Jira

Education on a Solutions Delivery Resume

Make sure to make education a priority on your solutions delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your solutions delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Solutions Delivery Resume

When listing skills on your solutions delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical solutions delivery skills:

  • Experience in the Consumer Packaged Goods manufacturing industry
  • Ascertaining & meeting client needs through design & delivery of simple but effective processes
  • Working experience with AGILE methodology and the deliverables associated with each phase
  • Taking on system requirements to deliver objectives of business, client experience, controls, regulatory/audit mandates and strategic intents
  • Typically has 7 to 10 years of IT and business work experience including 3 to 5 years in managing team(s) in systems analysis and/or programming functions
  • Experience working at systems integration, manufacturing engineering, and/or deployment management

List of Typical Experience For a Solutions Delivery Resume


Experience For IT Senior Director of Business Solutions Delivery Resume

  • Experience with Incident, Problem, Change, Release, Configuration, Knowledge, Event, and Request Management processes in a diverse technology environment
  • Achieving regulatory compliance, mitigating operations risks and enhancing controls through system and process tweaks
  • Encouraging frugal & tactical innovation aimed at increasing ease of access for clients
  • Reporting to CBG COO
  • Directing CBG and other teams for achieving compliance to critical & ongoing regulatory guidelines
  • Implementing of enhanced value propositions to achieve revenue targets on various product lines & channels
  • Develop and facilitate User Acceptance Testing and Post Production Release Check-Out Testing

Experience For Manager, PMO & Solutions Delivery Resume

  • Manage the system connectivity, invoice file extraction and transmission protocol, and system testing, set-up etc
  • Proactive identification & implementation of process changes, training needs & technology upgrades in partnership w/BAU teams
  • Knowledge of web frameworks is beneficial
  • Accountable to guide the Project manager and the Solution architect to ensure the quality of the deliverables on time
  • Work with other units of IBM to ensure that the delivery is successful and aligned with IBM objectives
  • Be accountable for the financial success of the delivery
  • Provide guidance on the high level view of the solution based on Watson Portfolio

Experience For Senior Manager Solutions Delivery Resume

  • Deliver projects on-time, to specification, and within budget
  • Experience assessing an organization’s capabilities and needs – leading an organization transformation to ensure they have the right people, skills and approach to meet future IT/business needs
  • Prepare APAC users for change, manage and reinforce changes, with a focus on ‘people’ aspect, This include managing communication of changes to APAC stakeholders and end-users, providing support in training delivery and review of training materials for rollout of major global projects
  • Ensure our HI solutions are implemented and utilized to deliver maximum results to our customers
  • Directs Project Management in the development and maintenance of all project related tools and artifacts such as Project Plans, RACI Charts, Progress Matrices, Risk and Issue Registers, etc.
  • Business & Technical Analysis

Experience For Director, IT Solutions Delivery Resume

  • Support the VP, Solutions delivery in the execution of responsibilities to design, develop, test, deploy, automate and support application changes for Prudential Retirement Technology
  • Project confident leadership presence in order to assertively, yet respectfully, drive towards solutions and results within challenging timelines by working closely with multiple stakeholders
  • Provide SME support for the Retirement Technology Operate team to address production outages
  • Manage a portfolio of projects, including project delivery dates and financials
  • Lead, either as direct reports or in a matrixed organization, a team of analysts, developers and testers (on and off shore) as needed to deliver enhancements and initiatives
  • Maintain comprehensive Individual Development Plans for your team, partnering closely with team members

Experience For Manager of Solutions Delivery Team Resume

  • Consistently build out talent and succession plans for direct reports and matrixed organization while mitigating SME risk
  • Build scalable resourcing models to account for dynamic variations in program/project portfolio
  • Proactively look for, surface, and address process improvement opportunities associated with, but not limited to, SDLC
  • Collaborate with operations staff to assess production environment for potential outages or system performance issues
  • Understand how Citi CoB Tools function and integrate with overall organizational business functions and processes from a recoverability planning and testing perspective; requires a good working knowledge of broad Citi businesses and associated processes
  • Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources to define tooling workflow and process improvement, simplification and automation opportunities

Experience For Mgr, Solutions Delivery Resume

  • Provide end user support to Citi's proprietary business continuity planning tools; diagnose user reported technical issues and facilitate resolution with application support teams and assist on Help Desk related queries
  • Ensure system production releases are implemented and rolled out per specifications
  • Manage the Supply Chain Finance (SCF) program implementation for ASEAN countries
  • Manage the negotiation and execution of Legal agreements and documentation related to SCF product with J.P. Morgan client (Buyers) and their suppliers
  • Provide innovative solutions to meet client needs and resolve any issues in a timely and professional manner
  • Coordinate with J.P. Morgan internal partners - Global Corporate Banker, Trade Sales, Credit, Trade Operations and Technology, ensuring all implementation tasks and activities are completed on schedule
  • Liaise closely with internal partners in regional/global SCF teams to ensure coordinated approach to regional/ global program
  • Remain key contact person for the client throughout the implementation cycle and publish periodic implementation status reports and presentations
  • Work with product development, trade advisory and technology teams to collect and provide product feedback and market intelligence

Experience For Solutions Delivery Organization Manager Resume

  • Lead initiatives on system or process enhancement and change management projects for ASEAN countries
  • Provide back-up support to other TSD team members in Singapore and Hong Kong
  • Drives process improvement for the Core Application organization related to the delivery of Services; including, incident, change, release, and project management
  • Acts as the “trusted advisor” and function as the key point of contact for business areas for customer escalations
  • Create and monitor KPIs to evaluate quality of service
  • Change management interface between biz (product/distribution) teams and IT, Ops, Legal, Compliance, AML & ORM teams

Experience For MD, Solutions Delivery Resume

  • Streamlining prioritization of changes by challenging requirements and making decisioning as objective as can be, basis business cases or severity/criticality assessment of audit/regulatory requirements
  • Owning, designing & re-engineering processes & IT systems on behalf of CBG which could involve smaller/one-off changes or bigger initiatives like system upgrades
  • Designing efficient processes & systems to support business, enhance service delivery, improve operating control environment, reduce operating costs and cater to changed environment/local or global regulations
  • Creating a culture of responsible risk management, defining & adhering to risk appetites, control frameworks and ensuring stakeholder engagement & management awareness on risks/changes
  • Selling ideas to the Bank’s Board & senior forums, banking on relationships built across boundaries with IT, Risk, Legal, Taxation, Operations & Compliance stakeholders
  • Planning & organising - HIGHLY ADVANCED

Experience For AVP, Customer Solutions Delivery Office Resume

  • Developing & Coaching - ADVANCED
  • Stakeholder & talent management
  • Self driven - HIGHLY ADVANCED
  • Change / innovation orientation - HIGHLY ADVANCED
  • Ownership of result - HIGHLY ADVANCED

Experience For Senior Analyst, IT Solutions Delivery Resume

  • Teamwork & collaboration – HIGHLY ADVANCED
  • Vendor management - ADVANCED
  • Java Development (Eclipse)
  • Business Focus - ADVANCED
  • Customer Focus - ADVANCED
  • .COM website support

List of Typical Skills For a Solutions Delivery Resume


Skills For IT Senior Director of Business Solutions Delivery Resume

  • Experience in estimating resources and developing delivery plans
  • Experience with Translational Medicine domains including Genetics, Genomics, Imaging or Biomarker research
  • Prior success leading the development of ecommerce solutions
  • Proven ability to lead a team of highly technical software engineering staff (in Agile methodology) and earn trust of team members and stakeholders
  • Experience with delivering complex software development projects
  • Hands-on experience with a service oriented approach including RESTful services
  • Strong understanding of Microsoft Office products
  • Experience managing customer, multi-contractor and other stakeholder communications
  • Experience in managing teams remotely across US

Skills For Manager, PMO & Solutions Delivery Resume

  • Significant experience throughout career with software development projects or hardware/IT service delivery contracts
  • Strong leadership with ability to recruit top notch customer success specialists and build a team that sets a new standard of customer success
  • Experience in datacenter product, particularly server systems
  • Manage and provide guidance on priorities, set direction and make calls to mitigate risk
  • Experience in Java, Unix, Oracle and SQL
  • Experience as a Technical Lead
  • Delivering strategic & business enabling projects where technology & process solutions are required, such as expansion, change of operating models, etc
  • Ongoing API documentation including how to’s, tutorials and reference documentation
  • Sensing and Control (S&C)

Skills For Senior Manager Solutions Delivery Resume

  • Together w/rest of the COO team, acting as the gatekeeper of all regulatory/audit asks and also working on delivering those, partnering w/above mentioned teams
  • Partner with internal customers to implement solutions with business cases focused on solving problems and enhancing decision making with data and information
  • Manage existing and develop new vendor relationships as required. Identify opportunities to improve pricing, service delivery and content
  • Manage a CapEx & OpEx budget, providing supporting cases for additional investment
  • Till there’s a self-contained team, working w/existing teams to ensure processes written are tightly knit and well aligned to technology changes
  • Help develop loyalty solutions for the CEMEA market based on a deep understanding of Visa’s Loyalty assets and capabilities, client needs and pipeline
  • Ensure that new solutions adhere to the Visa framework/methodology of risk/return and the existing strategy
  • Honeywell Building Solutions (HBS)

Skills For Director, IT Solutions Delivery Resume

  • Honeywell Scanning and Mobility (HSM)
  • Problem solving - HIGHLY ADVANCED
  • Multi-tasking in high complexity & time critical situations - HIGHLY ADVANCED
  • System selection and implementation support, including systems development lifecycle (SDLC)
  • Data architecture, data mapping/ conversion, data analysis and forensics
  • Quality assurance and testing (QA); OR

Skills For Manager of Solutions Delivery Team Resume

  • Quality assurance and testing (QA); and/or
  • Provide strategic leadership, direction, mentoring, performance management and career development to IT Professionals
  • Drive continuous improvement and increased user satisfaction through ongoing focus on key performance indicators
  • Identify Business Partners who can collaborate in the delivery of the project, assessing the technical expertise of their resources
  • Work closely with the CT PMO group and the ACS business’ and other key stake holders on delivering API and web related projects on time and under budget
  • Lead discussions on governance to insure that company resources are optimized and that the business’ strategic and operating plans are supported
  • Develop a deep understanding of APG’s products, divisions, market focus, competitive edge, and global presence

Skills For Mgr, Solutions Delivery Resume

  • Anticipates and reacts to business needs driving issue resolution across IT and business partners
  • Act as the functional manager for all service management processes within the organization and provide feedback to IT Service Management regarding processes
  • Participate as part of the Application Services leadership team setting the strategy and direction for the organization
  • Strategic thinking & ability to deliver against tactical goals
  • Basic understanding project management principles and strategies, SDLC processes
  • BOT (build-own-transfer) system functionalities to BAU users, before moving on to pick up incremental tasks
  • Work closely with local market teams to understand client needs and customize solutions as required

Skills For Solutions Delivery Organization Manager Resume

  • Under the guidance of the Director of Loyalty work with the Business Development and Product teams as well as other stakeholders to implement
  • Environmental and Energy Solutions (E&ES)
  • Honeywell Industrial Safety (HIS)
  • Honeywell Fire Safety (HFS)
  • Honeywell Security Group (HSG)

Skills For MD, Solutions Delivery Resume

  • Data integrity; Assessment and consultation
  • Executive presentation and communication and Web site content management
  • Experience with two or more Back of House Systems (including solutions such as Payment Processing, Point of Sale Systems, Data Warehousing, Business Intelligence, Reporting, Facilities Maintenance, Payroll, Scheduling, HR Records, Systems Integration, Enterprise Content Management)
  • Excited about immersing yourself in a customer’s business and connecting the dots between one-off initiatives and a broader strategic vision
  • Flexibility for travel including international (approx. 30%)
  • Develop and implementing customer solutions

Skills For AVP, Customer Solutions Delivery Office Resume

  • Understand customer requirements, identify upsell and cross-sell opportunities to deepen penetration of our HI solutions within customer environment
  • Business consulting skills with the ability to forge relationships and facilitate discussions about business goals, metrics, and strategic plans with senior managers
  • A metrics-driven approach with the ability to understand and communicate data insights, and relate them to customer sales and marketing data
  • Manage a small team and to balance multiple tasks and responsibilities, and work well under pressure
  • In Industry
  • In Specialty
  • Technological orientation with proficiency in Microsoft Office applications (PowerPoint, Word, Excel, Access)

Skills For Senior Analyst, IT Solutions Delivery Resume

  • Communications skills, self-starter and highly organized with demonstration of ability to roll up and create executive level reports and set metrics that help predictively highlight risk areas, and show mitigation options
  • Experience with Intel Datacenter products
  • Proven customer in orientation
  • Post graduate qualifications are desirable but not necessary if suitably compensated by top notch exposure to above listed experience
  • Experience in Application development
  • Manage broad stakeholders and customer interactions
  • Professional qualifications on projects and change management are desirable but not mandatory
  • Definition and design of business, functional and technical requirements, and technology architecture

List of Typical Responsibilities For a Solutions Delivery Resume


Responsibilities For IT Senior Director of Business Solutions Delivery Resume

  • Working with various CBG business teams, ORM, IT, Operations, vendor(s), Business Correspondent, Legal, Compliance, Communications, Risk, Finance, and other teams as necessary
  • Experience delivering implementations in the Unified Communications & Collaboration technology space
  • Ensure effective support is provided to the business through the standard incident management process for End User Technology related incident and problems
  • Demonstrated long client engagements is very valuable
  • Experience with video conference technology
  • Interactions w/direct reports of Heads of Departments and others defined on a regular basis
  • Ensures consistent and reliable IT customer service to the company

Responsibilities For Manager, PMO & Solutions Delivery Resume

  • Develop and execute on a strategic roadmap
  • Support project initiatives through contributing to project planning and work plan development and manage delivery within the scope of the Solutions Delivery organization
  • Develop strategy, policies and service delivery objectives and best practices for the design and delivery of end user support solutions
  • Engage as required with internal to understand the needs and present IT capabilities as appropriate
  • Application Implementation, SDLC: PMO, and project management; system selection; business, functional, and technical requirements; UML/use case development; solution architecture; and, system configuration/vendor implementation/build/coding
  • Data and Compliance Analytics Tools – SQL, Spotfire, Tableau, Qlikview, Cognos, or SAS
  • Interpret architecture designs and to abstract and define interfaces
  • ACS Greater China

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