Vendor Relationship Resume Sample

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Virginia Hudson
6335 Clare Loop,  Philadelphia, PA
+1 (555) 136 9810

Work Experience

IT Vendor Relationship Management Lead
06/2016 - PRESENT
San Francisco, CA
  • Facilitates effective vendor management by ensuring study teams establish performance metrics and clear expectations with vendors and monitor the vendor’s compliance with established metrics/expectations throughout the life of the study
  • Ensures alignment of the supplier with Cargill’s business goals and objectives - identify areas of improvement for service delivery, develop new areas and/or programs for consideration based on business needs, and assist in brokering changes to the supplier programs and procedures
  • Ensure perpetual contracts are periodically reviewed and refreshed to reflect Cargill’s latest standards for contract language and requirements
  • Work with EY teams including the MSSC team, especially the SDMs and Service Mgt to review ServiceNow and other data to assess Mercury supplier’s performance against contracted SLA, KPI metrics
  • Conduct review of supplier’s contracts with appropriate EY staff to ensure Services are being delivered appropriately. Raise any concern areas to Global SRM and or MSSC leadership. Follow through to drive resolution for these items also
  • Work closely with Global SRM representative to deliver quality reporting for supplier’s Performance Reviews
  • Dealing with Ambiguity – can effectively cope with change, can decide and act without having the total picture; can comfortably handle risk and uncertainty
Vendor Relationship Liaison
03/2011 - 04/2016
Boston, MA
  • Interpersonal Savvy – Builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably
  • Learning and Applying Quickly - A relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; quickly grasps the essence and the underlying structure of anything
  • Organizing - Can marshal resources, e.g., material, support, people, funding, to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently
  • Participates in the maintenance and improvements to the vendor management database and associated internal webpage(s)
  • Actively drives and / or supports the departmental strategies in order to expand coverage and governance across other functional areas
  • Prior experience in personnel management would be beneficial
  • Negotiate contract provisions for initial agreements and ongoing amendments; facilitate coordination between internal and external stakeholders
COB Vendor Relationship Analyst
07/2004 - 12/2010
Houston, TX
  • Implement and on-board vendors
  • Monitor vendor performance and facilitate communications between stakeholders to ensure business expectations are met
  • Maintain assigned vendor files in BB&T’s Enterprise Vendor Management (EVM) Solution “Hiperos”
  • Co-ordination of external RFP’s for the purpose of either selecting a new Custodian/Supplier or to benchmark an existing provider against the market, including evaluation of providers, capability benchmarking and robust due diligence
  • Ensuring up-to-date contracts and supplier records are maintained, and commercially sensitive information managed in line with Fidelity’s information security standards
  • Managing key vendors’ governance arrangements
  • Successful translation of organizational focus and strategic objectives to vendors


University of Phoenix - Hawaii Campus
1999 - 2003
Bachelor's Degree in Business

Professional Skills

  • Strong multitasking and prioritization skills, ability to work independently with limited need for day to day oversight and people management
  • Demonstrated recent experience (within past 2 years) in building and improving high performance teams utilizing a servant leadership style/approach
  • Proactively working with manager to identify training needs to expand and improve skills
  • Demonstrated experience in problem solving, technology innovation, consensus building, and negotiation
  • Strong communicator, ability to communicate effectively at all levels and at ease with Senior Management and Executives (both internally and externally)
  • Demonstrated experience with executive/senior management interactions and briefings
  • Experience of reviewing and negotiating operational operating documents and SLA’s

How to write Vendor Relationship Resume

Vendor Relationship role is responsible for translation, design, reporting, architecture, security, database, training, software, health, leadership.
To write great resume for vendor relationship job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Vendor Relationship Resume

The section contact information is important in your vendor relationship resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Vendor Relationship Resume

The section work experience is an essential part of your vendor relationship resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous vendor relationship responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular vendor relationship position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Vendor Relationship resume experience can include:

  • Vendor contract subject area experience such as developing and negotiating SOWs, RFx, MSAs, OLAs and SLAs
  • Proven track record establishing a trusted advisor relationships with business partners and customers
  • Overseeing ongoing education and training; acting as a resource
  • Developing structure and processes to ensure the Health Plan gets what it needs from its partners
  • Conducting periodic and annual reviews of systems, staff and policies and procedures
  • Performance monitoring including all state service levels as well as internal metrics

Education on a Vendor Relationship Resume

Make sure to make education a priority on your vendor relationship resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your vendor relationship experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Vendor Relationship Resume

When listing skills on your vendor relationship resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical vendor relationship skills:

  • Provide leadership to large, complex activities, knowing when to engage others and effectively communicating status and technical information
  • Experience in working in a multi-vendor environment including third party offshore vendors
  • Experience providing vendor management with Global System Infrastructures, Applications, PMO, QA and BA disciplines
  • Experience of working within a product governance and oversight environment ideally within a global asset manager or a global operations team/
  • Previous experience in Vendor Relationship Management (aprox. 5-7 years)
  • Very Strong ability to Multi Task

List of Typical Experience For a Vendor Relationship Resume


Experience For IT Vendor Relationship Management Lead Resume

  • Experience with developing and managing vendor governance models at a functional or cross organizational level, including executive interface
  • Accountable for portfolio oversight of delivery for strategic or emerging vendors as assigned across the vendor base
  • Development of or reporting on portfolio level Key Performance Indicators, and subsequent use to drive performance goals and improvements, as necessary
  • SOW Development, Negotiation and Management
  • Build and cultivate relationships with Salesforce leadership to understand current ecosystem and future strategy and roadmap

Experience For Vendor Relationship & Project Manager Resume

  • Attend conferences, seminars, webex session, etc. to stay educated in Salesforce and CRM technology offerings and trends
  • Enable process analysis, suggests process improvement and alignment. Drives consensus among stakeholders to achieve process decisions. Recommends best practices
  • Support development and design of new business processes rooted in best practices. This could include workshop facilitation and process documentation
  • Contribute to the annual budget and strategic plan
  • Provide strategic Salesforce solution design and architecture
  • Align technology solutions to enterprise business architecture
  • Contribute to Change Mgmt tracks to ensure employee readiness to adopt new capabilities

Experience For CRO Vendor Relationship Lead Resume

  • Experience with all aspects of vendor oversight or alliance management: from vendor selection, contract development, selection, to performance management (i.e. - portfolio oversight), and continuous improvement of the vendor base
  • Successful translation of organizational focus and strategic objectives to vendors, and subsequent management or participation on teams for implementation activities
  • Familiarity with various Regulatory and industry trends on compliance level activity (i.e. – ICH GCP E6 R2, etc.) and experience with interfacing with internal Regulatory Compliance functions in order to drive vendor base imperatives and improvements
  • Campaign strategy development

List of Typical Skills For a Vendor Relationship Resume


Skills For IT Vendor Relationship Management Lead Resume

  • Strong ability to apply feedback received on work and strives to improve performance
  • Good knowledge IT methodology & process
  • Experienced with Share point and Microsoft Excel, PowerPoint and Word
  • Extensive experience in a third party relationship/management particularly with UCITS Fund structures, ideally Irish domiciled
  • At ease working in a very fast paced and ever changing environment which can be quite pressurized at times
  • In-depth understanding of strategic sourcing methodology, together with
  • Responsible for cross training team members to ensure continuity and coverage
  • Adherence to performance review and goal setting process

Skills For Vendor Relationship & Project Manager Resume

  • Provide on-the-job training/support to new/other team members
  • Identifies and manages risks associated with a product or service with the goal of improving vendor performance and compliance with applicable regulations
  • Leads the review of new and existing contract assignments for compliance with applicable regulations
  • Manage complex relationships often with multiple and conflicting deadlines
  • Reviews new and existing contract assignments for compliance with applicable regulations
  • Work in a very fast paced and ever changing environment which can be quite pressurised at times

Skills For CRO Vendor Relationship Lead Resume

  • Working with senior IT leadership
  • 1) to aid in the fulfillment of NTAM International’s regulatory responsibilities when outsourcing certain functions and
  • Demonstrable knowledge of suppliers, industry trends and emerging players
  • Create credibility with senior management in IT
  • Evaluate and document overall IT vendor performance
  • Minimal supervision and oversight required

Skills For Manager, Vendor Relationship Management Resume

  • Proactively seek guidance from other team members when needed
  • Interfaces with vendors and organizational staff to interpret needs and provide accurate specifications
  • Consults with vendors to remediate risks identified in assessment process. Recommends, initiates and/or drives improvement opportunities
  • Prepares reports and required documents for management review
  • Advanced knowledge of and execution of SOWs, RFx, MSAs, etc
  • Advanced knowledge and execution of IT Standards, Policies and Procedures
  • Knowledge and execution of intake and demand management
  • Liaise with internal clinical teams, regional colleagues, key subject matter experts and stakeholders in other functions and within partner’s organization to embed the operational model, and to identify and resolve issues and gaps

Skills For Vendor Relationship Mgr Senior Resume

  • Recognize when to escalate issues to management that could result in potential reputational, financial or operational risk to NTAM
  • Need to have a proactive, solutions lead and positive outlook with the ability to move in a fast faced and pressured environment at times
  • Time and organizational management skills essential, including the ability to balance the demands made by a change in circumstances with ongoing job requirements
  • Contribute to ‘Best Practice’ for the Relationship Management and oversight function, aiming to achieve consistency across all other segments both in region and beyond, whilst flexing for specific regional/client and regulatory demands
  • Manages risk associated with a product or service with the goal of improving vendor performance and compliance with applicable regulations. Reviews risk assessment findings and effectively makes decisions around vendor selection/relationships
  • Interfaces with vendors and company staff to interpret needs and provide accurate specifications
  • Experienced in dealing with and developing relationships with Sales and distribution partners, knowing when and how to push back and at the same time deliver results
  • Good understanding of Asset Management business and its client base
  • In-depth Functional / Industry Knowledge is required with extensive operational, technical and business knowledge and functional expertise that has been developed

Skills For Contracts / Vendor Relationship Specialist Resume

  • IT Vendor Management and IT Procurement and business/industry work experience
  • Leadership, management and supervisory work experience
  • Default, Foreclosure, or Bankruptcy experience
  • Experience in IT or Business Management
  • Work across multiple groups and geographies to solve problems and avoid service level risk
  • Influence and create alignment between IT and suppliers
  • Work within a global teams and work independently
  • High level of business acumen to understand terms and conditions of contracts as it pertains to business services and future state needs
  • Possess excellent written, presentation and verbal communication skills necessary for team coordination, helping partners, and service discussions with IT leadership and suppliers

Skills For Vendor Relationship & Contract Manager Resume

  • Demonstrated proficiency in financial or data analysis
  • Demonstrated recent experience (within last 2 years) with directly managing large-bank third party suppliers and services, to include subject matter expertise with bank third party risk management regulatory requirements (OCC/FRB/CFPB/FDIC)
  • Demonstrated track record of innovation and continuous improvement implementations
  • Ensure that spend is directed to the proper expense coding and category
  • Owner of the quality of work delivered to the Health plan on behalf of the vendors, including the accuracy and timely submission of State Deliverables
  • 2) to aid in the maintenance and ongoing development of service levels from providers in alignment with the market
  • Demonstrated recent experience (within past 2 years) in building and improving high performance direct-report teams utilizing a servant leadership style/approach
  • Demonstrated recent experience (within past 2 years) with directly managing large-bank third party suppliers and services, to include subject matter expertise with bank third party risk management regulatory requirements (OCC/FRB/CFPB/FDIC)
  • Develop and maintain a centralized repository of all Hartford Funds contracts

Skills For Vendor Relationship Liaison Resume

  • Work closely with the finance and accounting teams to ensure that the financial impacts of new/amended contracts are represented in the Firm’s forecast and actual results
  • Act as a liaison between Hartford Funds business owners, The Hartford and vendors
  • Partner with business lines in order to stay informed with the current and future contract and procurement needs
  • Analyze and review service contracts for Hartford Funds
  • Convene regular meetings with partners and report results to the Health Plan segments
  • Working with the respective vendors internal quality departments to continuously improve their processes to help improve the overall performance and member experience

Skills For Principal IT Vendor Relationship Management Resume

  • Provide input and guidance relative to the selection of the supplier’s product and work closely with the IT sublines of business (Enterprise Application Development, Regional Application Development, and Enterprise Infrastructure & Architecture) and others to insure performance management objectives are continually being met
  • Supplier enablement strategy planning: Understanding client business objectives and requirements, and consulting with the client on recommended/best practice paths to achieve goals
  • Assist in the management of multiple third party vendor relationships (including but not limited to; Independent board of directors, Management Company, legal advisers, auditors, custodians, fund administrators, trustees, tax advisers etc)
  • Escalation point of contact for queries from all NT Asset Management areas and the service providers proactively working to ensure issues are resolved in full and preventative measures are in place to prevent a reoccurrence
  • Need to develop strong relationships both internally (Sales, legal, RFP, PMs, Risk & Compliance and externally ( tax advisors, Administrators, Custodians and Mancos ) helping build out the International Operations teams reputation as the ‘go to’ team for technical ops related vendor queries
  • Provide technical fund and SMA operational expertise to internal and external clients as required and work closely with product teams so as to keep knowledge up to date with a product set that constantly needs to evolve and grow in response to growing business needs and client demands
  • Help build out, implement and maintain a robust governance framework, set of best practices and oversight model through active management of vendor related issues/errors, KPI monitoring and due diligence meetings as needed

Skills For Vendor Relationship Risk Specialist, Senior Resume

  • Partner closely with rest of the team to ensure regular service review and governance meetings are held, and minutes reported on to the COO office. Ensure prompt attention is paid to emerging operational risks or near misses by vendors so that effective remediation is put in place to prevent a reoccurrence
  • Proactively identify areas for process improvement, ensuring training manuals, policies and procedures are made up to date and current. In consultation with the Head of International Ops identify ways to streamlined and enhance the overall fund governance and lifecycle management of the fund with recommendations to senior management
  • Contribute to the overall profitability of the funds and NTGI by supporting new business goals, working as needed with vendors to provide creative solutions to non-standard requests, support for RFPs and focus on client experience to win and retain business
  • Stay ahead of Salesforce roadmap and work with business segments to prepare for the most effective leverage and implementation of EDGE
  • Apply knowledge of Salesforce products/strategies to inform PNC intake process and help prioritize investments across CRM systems to drive greatest value
  • Ensure PNC business partner awareness and visibility of Salesforce products, including the Sales and Service Leadership council
  • Assist with Salesforce release planning and management

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