Training Operations Resume Sample

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Lindsey Oberbrunner
839 Makayla Stream,  Chicago, IL
+1 (555) 813 3196

Work Experience

Training Operations Manager
10/2017 - PRESENT
San Francisco, CA
  • Receive work assignments and direction from the CCO Training Delivery Deputy Program Manager
  • Participate in user group meeting, pilots, and various cross-functional meetings and CMS calls
  • Monitor the quality of written training material, identify and works to resolve material discrepancies, identify additional training needs, and provides feedback
  • Build relationships with and collaborate with other subject matter experts, including the customer, content developers, and policy experts
  • Help create and administer internally developed materials as well as CMS-provided lessons
  • Support the Contact Center by staying up to date with processes and initiatives
  • Maintain current knowledge and conduct research on new training techniques, educational, and multimedia technologies that fit within the scope of the contract
  • Possess familiarity and understanding of CMS processes, methodology and applicable content
Training Operations Analyst
04/2014 - 09/2017
Detroit, MI
  • Monitor training sessions and evaluate the effectiveness of trainers and training activities
  • Identify opportunities to improve current training processes
  • Escalate issues and risks to the Training Deputy Program Manager for action/resolution, as appropriate
  • Lead new CCO/CMS initiatives and special projects as assigned
  • Develop and direct Operations communications, as requested
  • Demonstrates knowledge of adult learning principles and concepts, instructional design theory, and measurement and evaluation methods
  • Uses instructional design methodology to design, develop and/or deliver blended learning solutions
  • Evaluates and measures instructional solutions to gauge effectiveness
Technical & Applications HQ Training Operations Manag
04/2010 - 10/2013
Detroit, MI
  • Partners with external vendors to ensure programs/products meet requirements and objectives
  • Uses e-learning authoring software programs to develop and deliver interactive training experiences
  • See Accountabilities section for specific job responsibilities
  • Operations of CECs and General management of the Team (4 to 6 individuals)
  • Internal Training operations (Field Service Engineers, Field Application Specialists and Technical Application Specialists)
  • External Training (Customer Training operations; alignment of EMEA training efforts, single voice of contact for EMEA training)
  • Strategic initiatives (Market trends (with Product Managers); new training product development; growth initiatives (qPCR tour role out)
  • Establish and adhere to the EMEA training budget and oversight of lab facilities and assets
  • Establish training calendars, monitor attendance, and coordinate with Global training calendars


York University
2006 - 2010
Bachelor's Degree in Business Administration

Professional Skills

  • Strong planning and organisational skills able to prioritise workload effectively with ability to consider future organisational requirements when planning
  • Strong Leadership skills and ability to work in a complex, pressure filled and highly demanding environment, adapting swiftly to changing priorities
  • Strong multi-tasking and prioritizing skills with the ability to meet deadlines
  • Strong interpersonal skills including proven ability to collaborate with teams and individuals at all organizational levels
  • Advanced excel and data management skills, basic database skills
  • Strong database management skills and experience
  • Strong influencing and people skills

How to write Training Operations Resume

Training Operations role is responsible for training, database, retail, leadership, excel, research, finance, procurement, planning, reporting.
To write great resume for training operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Training Operations Resume

The section contact information is important in your training operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Training Operations Resume

The section work experience is an essential part of your training operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous training operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular training operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Training Operations resume experience can include:

  • Demonstrated ability to work effectively in matrix organizations
  • Proven analytical skills and attention to detail
  • Strong communication and presentation skills
  • Interpersonal and leadership and networking skills sufficient to plan and execute complex, intra departmental and global projects
  • Displays interpersonal and leadership skills
  • 2+years of experience in a technical support role; experience with similar industry preferable

Education on a Training Operations Resume

Make sure to make education a priority on your training operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your training operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Training Operations Resume

When listing skills on your training operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical training operations skills:

  • Strong problem‐solving skills; ability to see details and larger picture
  • Work effectively under pressure whilst retaining a strong eye for detail
  • Solid work experience in a service organization (previous experience in a training environment would be an asset)
  • Strong technical skills; ability to learn and work successfully with new technologies
  • Proven track of personal excellence; organizational skills
  • Strong team player able to work effectively with diverse client groups

List of Typical Experience For a Training Operations Resume


Experience For Training Operations Manager Resume

  • Set priorities and establish a work plan to complete broadly defined assignments and achieve desired results
  • Collation, processing and reporting for all training session feedback forms
  • Drive utilization and profitability of EMEA Training sites and monitor and report on training metrics
  • Partner with Learning Management System (LMS) Training Specialist to ensure attendee compliance
  • Provide Training proposals based upon the customer/partner demand and maintain all the related training agreements

Experience For Training Operations Specialist Resume

  • Management of training content to the Learning Management System (LMS)
  • Co-ordinating the annual review and update of training content
  • Research and source external training as directed and source professional venues for training
  • Provide reporting on training metrics
  • To process course rosters for invoicing & maintaining historical customer data
  • Venue booking, catering,
  • Establish and maintain SOPs for all Training activities

Experience For Training Operations Analyst Resume

  • Provide regular forums of discussion with Training team members and larger organization
  • Partner with Global Services and Support (GSS) Leadership team to address forecasted training needs
  • Assist in the implementation of the Training Certification process for Services and Support organization
  • Partner with Global Service Training team to ensure consistent course content
  • Contribute to new product introductions, review and improvement processes for training curriculum
  • Identify market trends and develop innovative new training offerings for customers hand in hand with our US team colleagues
  • Actively works with GSS leadership team to define, implement and execute EMEA training strategy
  • Bench marking dealer and other businesses to incorporate best practices

Experience For Clinical Informatics & Training Operations Specialist Resume

  • Identify gap closing actions
  • Work with senior management (using 6 Sigma and CPS methodology) to identify/implement continuous improvement projects
  • Knowledge of manipulating large and complex data sets and reports
  • Implement and expand new training and service offerings aligned to the overall global division strategy
  • Strategy and execution of training partnerships, train the trainer programs, and contract trainer programs
  • Monitor technical learning accreditation requirements of Executive staff

Experience For Consultant, Training Operations Resume

  • Work with training coordinator team, responsible for the administration of all public and internal workshops
  • Co-ordinate, schedule, resource, track, organize logistics and maintain reports on all Academy training courses and related collateral
  • Daily operation of the training department
  • To monitor and process Customer Inquiry Tracks assigned to the Invoicing Team
  • To process or create e-learning orders as requested

Experience For Lead, Pharmacovigilance Training Operations Resume

  • Manage training operations for GPG
  • Coordinate projects using own initiative and with minimal supervision
  • A track record of improving financial and operational business processes and performance
  • Employee retirement savings plan with company matching for contributions up to four percent of an employee’s base pay.
  • Analyze and improve existing processes
  • opportunities and reporting
  • Advanced Excel reporting
  • Maintain Customer Satisfaction and Customer Allegiance Score targets
  • Consistent deployment and repeatability across regions

Experience For AWS Training Operations Manager Resume

  • Launch and manage LMS system and ensure programs are implemented. Assess training effectiveness in terms of employee engagment, accomplishments and utilizing overall team performance (KPI’s)
  • Interface with all levels of the CET organization and work in partnership with our dedicated finance, IT and administrative functions
  • Collaborate with other SET Analyst roles to leverage one another’s efforts and bridge learnings across functions
  • Lead the startup of new facilities
  • Interpret industry trends, customer requirements, and business objectives to identify global replication opportunities for long term growth
  • Designs, develops, implements and presents integrated systems training and initial operator and requalification training programs in accordance with the applicable regulatory requirements
  • Operates the simulator and classroom display instruction system during training in accordance with approved procedures

Experience For Training & Operations Manager Resume

  • Manages the design and effectiveness of the processes of the NTC’s training operations, such as the instructional system design, learning management system, course registration, training needs assessment, and eLearning technology
  • Key Learning and Development contact for the Business
  • Works with Federal Task Monitors to determine the program’s vision and goals for the next year
  • Build and maintain strong stakeholder relationships including the Learning teams across the business, Resourcing/Operations team; Partner Group; Learning Champions; Risk & Compliance; and Human Resources
  • Instructor and course coordination for courses run by Partner Firms
  • Possess a flexible enthusiastic attitude and a resilient approach
  • The ability to manage a diverse workload and deliver successful outcomes
  • Business owner for LMS enhancements/upgrades, including working with IT to define, consolidate, and prioritize business requirements for IT releases and user acceptance testing

Experience For Technical & Applications HQ Training Operations Manag Resume

  • Facilitate project status meetings and deliver updates to roll up to team members and managers
  • Collaborates across multiple teams within the DCG organization
  • Demonstrated ability to build relationships and work at all levels within the organization, establishing cross-functional partnerships, and to effectively influence decisions
  • Provide feedback to progaramme owners and vendors on potential improvements to be implemented
  • Effectively trains new hires and existing associates to perform their job functions. Professional communication and problem solving skills are an essential part of training associates to become competent, courteous, and efficient
  • Operational budget of £1.7M
  • Collaborating with internal clients to identify training solutions for their external customers; including financial planning, operational resource planning, and agreement of key performance indicators and service levels
  • Drive and implement change projects delivering on cost savings and efficiencies
  • Implementation of the service solution

Experience For Training & Operations Program Manager Resume

  • Set individual and team objectives and monitor performance
  • Conduct regular 1:1s and performance reviews as per the business cycle
  • Monitor personal development plans
  • Monitor and manage performance
  • Operational budget of £3M
  • Responsible for the successful planning, set up and delivery of over 3000 events in a year via a team of event planners, advisers, coordinators and team leaders

List of Typical Skills For a Training Operations Resume


Skills For Training Operations Manager Resume

  • Strong relationship building skills with internal/external clients at all levels
  • Ensuring continuous improvement is effectively embedded in service solution processes
  • Learn and utilize multiple systems effectively
  • Liaise with Learning and Development to support any individual/team training or up-skilling needs
  • Experience of managing projects and working across teams and departments
  • Excellent understanding of field service, support, and/or customer training within Biotechnology or related discipline

Skills For Training Operations Specialist Resume

  • Proven track of identifying and implementing innovative solutions
  • Provide timely and effective coaching to Training Specialists
  • Identify and work with key opinion leaders to build strong training networks and offer training programs
  • Experience of managing delivery of online/onscreen products or services
  • Experience leading projects or teams across geographically distributed and functionally diverse teams
  • Experience with Learning Management System (LMS) or similar platform is preferable
  • Experience of working with external partners (highly desirable)
  • Experience of cross-functional working (highly desirable)

Skills For Training Operations Analyst Resume

  • Experience in corporate setting
  • Learning Management System administration experience
  • Experience working with global teams and customers
  • “Profit and Loss” experience and ability to create and manage financial reporting
  • Experience in line managing a team

Skills For Clinical Informatics & Training Operations Specialist Resume

  • Experience processing invoices and report preparation
  • Implement global training strategies and priorities across geographies
  • Experience in managing projects from research through to implementation
  • Strong customer orientation and an eagerness to excel and be part of a dynamic team
  • The ability to prioritise workload to meet the needs of the business and work under pressure and to tight deadlines
  • Creative thinker, with a strong ethos of continuous improvement
  • 5+ yrs of experience related to area of assignment, such as instructional design

Skills For Consultant, Training Operations Resume

  • 2+ yrs of experience with project management
  • Possess qualitative experience with the video production process
  • Experience in a SOF or Force Recon Organization
  • Experience in an Operations Staff Billet
  • Demonstrated ability to provide structure to ambiguous problems and possess deep analytical capabilities
  • Demonstrated ability to think independently, analyze, troubleshoot, innovate, and resolve complex business and technical problems with limited direction
  • Demonstrated ability to adapt and navigate multiple new information sources and IT systems
  • Demonstrated ability to influence all levels of the organization

Skills For Lead, Pharmacovigilance Training Operations Resume

  • Successfully multi‐task, set priorities, and meet timelines
  • Knowledge o f and proven budgetary control to balance an income / expenditure budget
  • Strong commercial focus with ability to clearly communicate technical information at a high level
  • Experience in Administration
  • Experience of data analysis and evaluation (highly desirable)
  • Strong knowledge of Microsoft Office (Excel, Word, Visio, and PowerPoint), SharePoint, HelpDesk Systems (eg. Zendesk or SalesForce)

Skills For AWS Training Operations Manager Resume

  • Experience in an administrative/project management environment
  • Design and implement common business processes to improve the customer experience and overall productivity of the centers
  • Develop the appropriate revenue and non-revenue measurements to determine the effectiveness of programs and ensure the most appropriate tactics are utilized
  • Strong customer focus mind set
  • Assessing existing training material working with both dealers and internal partners

Skills For Training & Operations Manager Resume

  • Collecting, analyzing and reporting dealer metrics and bench marking
  • Working with internal clients, and existing customers and potential customers
  • Capturing voice of the dealers by working with advisory teams
  • Developing all required training curriculum
  • Establishing funding and measurement models
  • Providing accurate, regular, clear management reporting on
  • Working knowledge and proficiency in the use of desktop applications such as MS Office – ECDL is peferrable
  • Working knowledge of Microsoft Excel and other MS Office tools
  • Managing (directly or through internal stakeholders) the deployment and payment of a pool of high quality trainers and writers

Skills For Technical & Applications HQ Training Operations Manag Resume

  • Driving forward change initiatives that constantly improve and move the team forward to deliver more for less
  • Manage and lead operations training staff to accomplish operations training goals as well as to identify emerging site training certification needs
  • Own item creation for Imaging non-inventory training catalogue items and work with LBIs to enable quoting
  • The role includes responsibility for leading and managing a team of 7-13 direct reports (advisers, team leaders and coordinators), including
  • Partner with Training Administrator in executing day-to day training support functions

Skills For Training & Operations Program Manager Resume

  • Partner with Marketing/Product Management and Global Training organization to productize Training
  • Observe trainers and provide feedback according to Training Department standards
  • Motivation and drive to identify and test new ways of approaching existing processes
  • Moderate travel (25% of working time, including some international travel)
  • Aptitude for familiarizing quickly with new learning technology tools and systems
  • Build and implement strategic roadmap for tools; work cross-functionally with LCS by acting as program manager for “myTraining” implementation
  • Provides tracking reports on required training activities for roll up to executive BMS reports
  • Perform and have oversight of the day to day activities required to provide support to Learning Solutions clients for the Instructor-led Training

List of Typical Responsibilities For a Training Operations Resume


Responsibilities For Training Operations Manager Resume

  • Collaborating with internal clients to deliver high quality service solutions for their external customers; including financial planning, operational resource planning, and agreement of key performance indicators and service levels
  • Delegate booking and event management
  • Delegate/customer communications, billing and revenue management
  • Lead administration of Learning Management System user accounts, courses, enrollments, online content and exams
  • Maintain training attendance records and student feedback surveys
  • Act as primary liaison with external training vendors
  • Implementation of the service solution(s)
  • Managing resource levels and clearly demonstrating capacity planning for the team throughout the year, to ensure peaks in volume are managed and staff are utilized appropriately
  • Other quality measures as appropriate

Responsibilities For Training Operations Specialist Resume

  • Operational delivery performance and risks
  • Providing accurate, regular, clear, responsive reporting to internal client groups including teams with responsibility for monitoring regulatory requirements and relationships with Ofqual and JCQ
  • Managing the operational delivery of high quality UK training services (provided online or face to face), directly or through internal stakeholders, in accordance with Pearson standards principles and Ofqual regulatory requirements, including
  • Travel and hotels for trainers, writers or customers, as appropriate
  • Work closely with stakeholders to contribute to trainer recruitment activities. Take an active role in keeping stakeholders updated on trainer/writer performance and assisting stakeholders with the logistics of organising development activities
  • Managing external suppliers of services as appropriate, including management of SLAs and KPIs. Reviewing existing service provision to ensure this aligns with the corporate procurement process and that we are challenging our suppliers to improve their service offering at competitive rates
  • Possess qualitative experience with the design and production of interactive multimedia instruction
  • Coordinate service training schedule across global training facilities

Responsibilities For Training Operations Analyst Resume

  • Serve as the primary liaison with training participants and instructors
  • Manage certification processes and databases
  • Assist with audit documentation
  • Proficient usage of Microsoft Office (Outlook, Excel, Word and PowerPoint)
  • Learn technical systems and software tools to support L&D function
  • Utilize internal systems to set up accounts, send notification emails to customers
  • Process invoices monthly for special accounts that contractually need to be invoiced in arrears

Responsibilities For Clinical Informatics & Training Operations Specialist Resume

  • To enter course registrations and enrollment request
  • Possess and maintain an active Secret clearance
  • Have 5-7 years supervisory or management experience in TRADOC institutional training, other technical military training programs, or vocational/ technical training programs for adult learners
  • Senior Reactor Operator Certification
  • Power user of all Microsoft Tools (i.e. Excel, PowerPoint, Access, etc.)
  • Highly data-driven mindset and passion for analytics

Responsibilities For Consultant, Training Operations Resume

  • Comfortably speak to and lead group discussions
  • Tableau reports and visualizations
  • GSuite (Google sheets, docs, etc.)
  • Work directly with internal and external clients and leadership
  • Collaborate with various account specific Quality Managers and/or site Quality Operations Manager to assist in identifying training gaps and trends for agents in nesting and in first 30 days of production
  • Our offices are ideally located near the Underground and next to Covent Garden

Responsibilities For Lead, Pharmacovigilance Training Operations Resume

  • Up to date knowledge of educational markets and policy
  • Write succinctly and accurately with a high level of attention to detail
  • Client focussed with flexible ‘can do’ ethos
  • Commercial approach to work
  • Proficient in Microsoft Office Package especially PowerPoint, Word and Excel

Responsibilities For AWS Training Operations Manager Resume

  • Pragmatic and commercial approach to work
  • Possess SCTC Certification
  • Maintain SharePoint files
  • Robotics and Innovation
  • Service level adherence
  • Maternity leave top up.
  • Employees eligible to receive health, dental, disability and life insurance.

Responsibilities For Training & Operations Manager Resume

  • Employee family assistance program
  • Knowledge of KPIF MA processes
  • Develops training and development strategy and curricula, partnering with senior level management for a smaller business area or corporate function. Ensures training programs support the changing needs of the business and address new initiatives
  • Flexible and adaptable style
  • Proactive self-starter, able to work unsupervised within agreed timeframes
  • Software / Systems
  • Monitors CR forms
  • 2:00pm - 10:00pm

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