Ticketing Agent Resume Sample
- Make suitable recommendations on products to meet the guests’ needs and the business objectives
- Promote and embrace Vail Resort’s Mission and Values; provide a safe work environment; implement Vail Resort’s mountain service essentials, strategies, policies and procedures
- Issuing tickets, vouchers and exchanges
- Assisting clients with their travel needs
- Responding to customer service calls and e-mails
- Assisting call center staff with client issues and requests
- Shift coverage when Ticketing Agents are absent or on vacation
- Supervisor on Duty when calls need to be escalated beyond the agent level
- Min 1-3 years’ experience in an SME Ticketing role or min 5 years ticketing experience with no leadership exp
- Experience in completing exchanges/re-issues
- Proficiency with MS Office and Windows
- Great customer service skills
- Be a self-starter who exercises independent judgment and initiative
- A team player with a positive work ethic
- Solid Fares experience
- Ticketing Experience is required
- PC and GDS (preferably Sabre & Galileo) literate
- Excellent oral and written communication skills, problem solving, analytical and decision-making skills
- Be flexible, self motivated & a team player
- Have experience with back office functions
- Previous reservations experience is an advantage
- Deal with external partners such as airlines, GDS providers, etc
How to write Ticketing Agent Resume
Ticketing Agent role is responsible for travel, multitasking, customer, sabre, windows, analytical, leadership, vouchers, sme, focus.
To write great resume for ticketing agent job, your resume must include:
- Your contact information
- Work experience
- Skill listing
Contact Information For Ticketing Agent Resume
The section contact information is important in your ticketing agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Ticketing Agent Resume
The section work experience is an essential part of your ticketing agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ticketing agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ticketing agent position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.
Education on a Ticketing Agent Resume
Make sure to make education a priority on your ticketing agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ticketing agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Ticketing Agent Resume
When listing skills on your ticketing agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.