Collections Agent Resume Sample

17 votes
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Althea Gottlieb
24279 Nikolaus Parks,  Phoenix,  AZ
+1 (555) 189 2888

Work Experience

Collections Agent
12/2016 - PRESENT
Phoenix, AZ
  • Perform outbound communication through e-mail and/or telephone when required
  • Positive attitude, goal-oriented and problem-solving skills
  • Flexible and able to work in a fast-paced, ever-changing environment
  • Scheduling payments to resolve delinquent accounts
  • Receiving inbound and outbound calls
  • Only serious and qualified candidates need apply
  • Making outbound call daily to past due credit cards, home equity, and auto loans
BB Collections Agent
06/2011 - 10/2016
Los Angeles, CA
  • Perform 15-17 outbound calls daily
  • Very customer service friendly
  • Log all call information into internal database and collections system
  • Looking for individuals with a strong background in customer service
  • Demonstrates the ability to work as part of a team and escalates production issues to his her Team Leader as appropriate
  • Make outbound calls and receive inbound calls to collect on student loans, banking fees or satellite accounts
  • Use negotiation skills to achieve repayment of debt
  • Be tech savvy
Entry Level Collections Agent Lenexa
05/2004 - 04/2011
Phoenix, AZ
  • Process customers’ payments through electronic draft, if applicable
  • Ask probing questions in order to better understand customer’s current financial state
  • Ask probing questions in order to better understand customers’ current financial state
  • Make outbound and receive inbound calls and consistently follow Discover’s recovery call model and techniques
  • Receive inbound calls, chat requests and e-mails, supporting the partners on financial type related queries
  • Communicate with Expedia partners in various countries as required
  • Effectively cooperate with internal partners to establish a strong Expedia Inc. Team
  • Utilize various applications and tools such as SalesForce, SideTrade, EPC and the Microsoft Suite of products
  • Meet departmental standards and KPIs


Bluffton University
1999 - 2004
School's Degree in Communication

Professional Skills

  • Strong customer service skills, an excellent telephone manner and the ability to think on your feet and challenge the norm
  • Strong customer service skills, an excellent telephone manner and the ability to think on your feet
  • Excellent data entry and internet navigation skills
  • Previous experience telecommuting or working remotely, collections or sales experience
  • Prior experience in a consumer lending environment
  • Prior work experience in related job that would provide a good understanding of activities, policies and procedures
  • Proficient with computers and good data entry skills

How to write Collections Agent Resume

Collections Agent role is responsible for customer, collections, excel, insurance, compensation, security, database, training, credit, negotiation.
To write great resume for collections agent job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Collections Agent Resume

The section contact information is important in your collections agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Collections Agent Resume

The section work experience is an essential part of your collections agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collections agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collections agent position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Collections Agent resume experience can include:

  • Prior experience in a collections and/or customer contact environment
  • Six months experience in a collection/call centre environment or one year customer service experience
  • Applicable training/experience in a call center environment with commercial customers and business to business collections or customer service
  • Patient, strong commitment to customer service
  • Previous Call Center or Collections experience required
  • Call Center experience required

Education on a Collections Agent Resume

Make sure to make education a priority on your collections agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collections agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Collections Agent Resume

When listing skills on your collections agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical collections agent skills:

  • Previous collections or debt recovery experience and telephone experience desirable
  • Experience: One year previous collections or customer service experience
  • Experience with Oracle accounting system
  • 3+years' experience in a direct customer contact position
  • Develop rapport and demonstrate a caring attitude
  • Previous Call Center, Customer Service and Collections experience required

List of Typical Experience For a Collections Agent Resume


Experience For Cbps Collections Agent Resume

  • Previous Call Center and 3 years Collections experience required
  • Our Agents can be responsible for a variety of different calls including
  • Resolves and/or escalates collection disputes; makes inquiries, researches, and communicates with internal and external customers
  • Performs severance activities after approvals; stop service, cancellation & container removal
  • Contacting customers and negotiating acceptable arrangements to clear delinquency with constraints of policy and legislation, relating to both credit risk and customer advocacy
  • Sound knowledge of consumer lending policies, procedures and documentation

Experience For BB Collections Agent Resume

  • Work under pressure and ability to work as a part of a team
  • Day Shift/No Nights/No Weekends
  • Influence and advise customers on the payment options for debt recovery
  • The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of a personal and/or departmental budget
  • Contacting the proper party (manually or via automatic dialling system), describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures
  • Use questioning and listening skills that support effective telephone, email, chat and text communication

Experience For Inbound Collections Agent Resume

  • Establish rapport in order to overcome objections and negotiate payment of the debt
  • Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments
  • Initiate and handle both inbound and outbound calling to collect a debt
  • Understand the impact of attitude for handling Advance America Collection contacts professionally, to include showing empathy, assertiveness, tact and resilience
  • Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies

Experience For Reservation Collections Agent Resume

  • Command of required language(s)
  • Friendly, patient demeanor
  • Back-up child care
  • Manage or Direct

List of Typical Skills For a Collections Agent Resume


Skills For Cbps Collections Agent Resume

  • Good communication and Negotiations
  • Previous collections, sales or call center experience
  • Experience with Collections
  • Business to Business collections experience
  • Experience in Collections for 2 years in a call center
  • ERP and/or CMR use experience is desirable
  • Experience in customer service in a call center

Skills For BB Collections Agent Resume

  • Provide customer service experience to customers
  • Making outbound calls by verifying information and initiating the request for payment
  • Reviewing delinquent accounts and initiating calls according to due dates
  • Taking inbound or placing outbound collections calls on defaulted student loan accounts
  • Taking inbound or placing outbound collections calls on defualted student loan accounts
  • Taking inbound or placing outbound student lean collections calls

Skills For Inbound Collections Agent Resume

  • Taking inbound or placing outbound student loan collections calls
  • Taking inbound and placing outbound student loan collection calls
  • Taking inbound or placing outbound student loan collection calls
  • Confirming payment arrangements and finalizing call
  • Providing quality customer interaction on a day-to-day basis

Skills For Reservation Collections Agent Resume

  • Actioning delinquent accounts in line with approved Shinhan Collections strategies and processes
  • Collecting unpaid consumer debt or 3rd party merchant receivables in a call centre environment
  • Documenting all discussions and actions in the collections system or database
  • Identifying and referring accounts that present non-standard, unacceptable or higher risk circumstances
  • Recording collections activity and customer interactions on internal system with appropriate diary follow up
  • Able to follow basic troubleshooting process if experiencing a technical issue
  • Maintains records of all delinquent accounts by logging collection notes and dispositioning transactions in various collections systems
  • Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines

Skills For Entry Level Collections Agent Lenexa Resume

  • Responsible for specific accounts and making calls to get past balances paid
  • Improve cash flow management through reducing Accounts Receivable to meet DSO Objective by initiating collection process on overdue accounts through the contacting of customers to generate payment
  • Provide weekly Cash Collection Forecast for assigned accounts that make the Top 25 AR outstanding list
  • Maintain quality standards by providing immediate resolution
  • To have a highly importance in details, organized, efficient and being able to multi-task
  • To be flexible and able to work in a dynamic, ever-changing environment at any moment
  • Determine and recommend loan restructuring options
  • Maintain professionalism while speaking with internal/external customers
  • Examine weekly Aged Trial Balance for assigned accounts to determine delinquent customer balances to be collected

Skills For Collections Agent With Advanced French Resume

  • Provide weekly detailed notes on collection progress for these accounts to Credit Control Supervisor
  • Address and assist in resolving Incident Monitor queries by following up with other departments (BD, Project Services) within the US or UK; Reconcile account balances and maintain detailed and accurate collection activity reports
  • Identify and clear unreconciled cash on customers’ accounts. Identify older balances on accounts and investigate the best means to resolve in order to collect balances due
  • Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, Outlook, and Word
  • To learn more, visit

Skills For Collections Agent Start Resume

  • Competitive Compensation + performance-based incentives!
  • Fitness reimbursement and wellness programs
  • A dynamic and innovative work environment
  • Countless career and development opportunities
  • Negotiate payments
  • Negotiate payment
  • Ought to be fluent in Portuguese, English and Spanish
  • Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
  • Proactive attitude and Results oriented

Skills For Entry Level Collections Agent Resume

  • Your interest in this opportunity is appreciated
  • Overall management & responsibility for a dedicated list of pre arrears and arrears mortgage accounts
  • Contact customers by telephone & letter in accordance with the Code of Conduct on Mortgage Arrears and the Mortgage Arrears Resolution Strategy (MARP)
  • Follow agreed lines of escalation for borrowers whose mortgage debts are unsustainable or not viable
  • Identify, assess and deliver solutions for customers in financial difficulties
  • Organise and attend face to face meetings with borrowers and their professional representatives
  • Deal with service enquiries in a prompt and professional manner

Skills For Collections Agent Resume

  • Responsible for all actions & decisions on accounts assigned
  • Desirably 3 years collections
  • College diploma (DEC) required
  • Answer inbound calls and make outbound calls to collect on past due accounts
  • It is your responsibility to make customers aware of any consequences and implications of their accounts being in arrears, from fees being applied to the account to taking legal action and repossession of property

Skills For Cbps Collections Agent Resume

  • The ability to react positively to change is needed in this role
  • Locate a consumer or follow up on a previous commitment obligations
  • Ensure compliance of both company and client policies
  • Gather data and document proper systems
  • Initiates telephone, written, and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts
  • Previous Call Center and Collections Agent experience required

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