Team Lead-management Resume Sample

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Bella Robel
1209 Breitenberg Mountain,  Detroit, MI
+1 (555) 870 4693

Work Experience

Case Management Team Lead
05/2017 - PRESENT
Boston, MA
  • Become an expert in Facebook’s solutions for businesses of all sizes
  • Manage a team of Fiduciaries who have responsibility for the management of a portfolio of trusts, companies, foundations and nomineeships in their portfolio
  • Ensure their team engage with a programme of regular client and advisor visits where necessary and where costs are fully recoverable
  • Manage their team to ensure client strategic objectives are reviewed and refreshed and that the management of fiduciary structures meets the client strategic needs
  • Identify and capture opportunities to improve client results and team strategy
  • Ensuring Compliance with local laws and regulations including Software Technology of Parks India Regulations, Department of Telecommunications’ Regulations, Labor/Employment Law Regulations
  • Drive cost productivity (Brokerage RFP’s, FTA’s)
  • Shall have at least five (4) years’ experience with two or more commercial software products used for configuration management (e.g., PLM (Product Lifecycle Management (Teamcenter)), ALM (Application Lifecycle Management), DOORS systems)
Engagement Management Team Lead
09/2013 - 12/2016
Phoenix, AZ
  • Shall have at least ten (7) years’ experience working with development teams and project managers to develop and maintain configuration baselines (development, test, production, etc.) supporting complex electronic hardware and project engineering development and support models
  • Monitors the team tickets ensuring they are accepted and worked within the company’s SLA’s
  • Identifies and advises management of trends, problems, and issues as well as recommended course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management projects for the office
  • Provides technical/jurisdictional direction to examiner reports on claims adjudication
  • Compiles, reviews and analyzes management reports and takes appropriate action
  • Reviews reserve amounts on high cost claims and claims over the authority of the individual examiner
  • Monitors third party claims; maintains periodical review of litigated claims, serious vocational rehabilitation claims, questionable claims and sensitive claims as determined by client
  • Maintains contact with the client on claims and promotes a professional client relationship; makes recommendations to client as suggested by the claim status; and provides written resumes of specific claims as requested by client
Wealth Management KYC QC Team Lead, VP
04/2008 - 07/2013
Boston, MA
  • Assures that direct reports are properly licensed in the jurisdictions serviced
  • Ensures claims files are coded correctly and adequate documentation is made by claims examiners
  • Lead a high-performing team of 5+ Partner Managers
  • Work experience in sales, marketing or related fields
  • Accurately check stock areas for expired products
  • Coordinate items for shipment by packaging, marking and preparing bills of loading and/or other documents as required
  • Develop and foster a strong working relationship between hospital operations and UPMC SCM
  • Ensure the recipient signs for delivered materials and supplies and return signed delivery sheets for filing as required
  • Fill supply requests and deliver those supplies to the requisitioning department


Central Michigan University
2002 - 2007
Bachelor's Degree in Media

Professional Skills

  • Communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization, ability to provide verbal and written executive summaries to C-level staff
  • Strong organizational skills – the ability to effectively manage multiple tasks simultaneously - ability to manage multiple incident/customer bridges at once
  • Experience in prioritizing a complex and diverse book of work juggling the enablement of project deliverables while supporting daily operational stability
  • Team leadership and performance management skills, along with training needs analysis
  • Possess good analytical skills — detail oriented
  • Managerial experience working with Leadership on performance reporting and variance analysis and managing GOO reporting metrics
  • Experience working in a licensed childcare facility, leading a classroom as well as creating educational lesson plans

How to write Team Lead-management Resume

Team Lead-management role is responsible for training, leadership, software, research, manufacturing, reporting, analysis, wireless, purchasing, education.
To write great resume for team lead-management job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Team Lead-management Resume

The section contact information is important in your team lead-management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Team Lead-management Resume

The section work experience is an essential part of your team lead-management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous team lead-management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular team lead-management position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Team Lead-management resume experience can include:

  • Sound knowledge and understanding of products and production as well as experience in project management, including international experience
  • Safely and properly operate pallet jacks, hand trucks, forklifts and other material handling equipment
  • Good understanding of Production Efficiency, Risk Management and MoC Process and Tools
  • Experience working with contractors in the field, QA and QC of installed equipment
  • Strong understanding of controls in a IAM - CONTROLS environment
  • Several years of relevant work experience, preferably with personnel responsibility

Education on a Team Lead-management Resume

Make sure to make education a priority on your team lead-management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your team lead-management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Team Lead-management Resume

When listing skills on your team lead-management resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical team lead-management skills:

  • Possess experience in interpersonal / leadership / team building and networking skills
  • Experience in building effective relationship with both product and outsourcing vendors
  • Experience in an oil and gas Upstream environment and a good understanding of Upstream Operations processes
  • Have a good attitude - demonstrate committment to the work
  • Proven track record in influencing and driving technology change programs
  • Experience in managing on-line ordering tools and/or portals

List of Typical Experience For a Team Lead-management Resume


Experience For Case Management Team Lead Resume

  • Maintain cleanliness and orderliness of assigned work area
  • Properly dispose of expired products and replenish inventory appropriately
  • Responsible for daily operations of the hospital-based Materials Management department
  • Rotate inventory in stock locations to minimize exposure to expired products
  • Work autonomously and direct daily work of Supply Specialists
  • Understand and execute verbal instructions
  • Lift medium and heavy weighted supplies, push, bend and walk most of the day is required
  • Comply with attendance requirements
  • Comply with Personnel policies

Experience For Engagement Management Team Lead Resume

  • Build and implement Demand Flow system as scheduled by Management
  • Assess and Coordinate space preparation
  • Track and manage inventory of supplies and hardware necessary to install Demand Flow
  • Follow standard work processes and procedures defined in Demand Flow and ensure that team members are properly trained. Scheduling of supply chain associates to provide 7/365 coverage for all DF operations
  • Maintain all Data records associated with Demand Flow. (QCN’s, Excel files, correspondence, etc.)

Experience For Event Management Team Lead Resume

  • Respond in a timely manner to customer requests and concerns
  • Monitor Dash Board activity in order to identify and correct Hot/Stale items. Accountable for operational metrics and required to provide details when needed
  • Coordinate and/participate in team meetings as needed to ensure that Demand Flow is meeting the needs of the end users. This includes conducting paired accountability meetings with Managers
  • Keep Track of Lessons learned and share those with team members and leadership. Support a safe working environment and compliance to all Hospital policies and procedures
  • Collection, sorting, and distribution of all mail correspondence for the clinic, including metering outgoing mail and handling of all 3rd party carrier deliveries
  • Coordinating projects and managing projects having direct responsibility, acting as the interface to the Lead Production Unit
  • Preparing analyses, identifying when action needs to be taken, implementing the action agreed on and Independent controlling of this action

Experience For IT Systems Management & Configuration Team Lead Resume

  • Planning new processes and continuously developing and implementing basic principles, guidelines and methods
  • Strategically implementing the ZF production system philosophy (lean production), actively designing and supporting complex change processes
  • Graduate in business engineering, mechanical engineering, electrical engineering or an equivalent course of study
  • Contact for all technical and methodic issues concerning the ZF production system
  • A confident individual prepared to offer a high level of commitment and self-initiative, an ability to communicate and creativity
  • Fluency in English essential, knowledge of German preferable

Experience For Wealth Management KYC QC Team Lead, VP Resume

  • Stay connected with Sabre Careers
  • Continuous focus on safety and management of change
  • Leads a team that manages critical incidents to ensure consistent and effective engagement of technical teams, quality troubleshooting actions and timely restoration of service
  • Performs post issue analysis to proactively identify potential failure points at solution, system or customer level
  • Reviews and optimize internal procedures

Experience For Team Lead Materials Management Resume

  • Participates in product calls and ensures proper communication of product or support updates
  • Provides feedback to Supervisors on team members’ technical development needs
  • Collaborates with leadership and contributes to achieve organizational objectives
  • Participate in continuing education opportunities to maintain or enhance skills and abilities and ensure that the individual knowledge and understanding of RBC WM’s business remains current

List of Typical Skills For a Team Lead-management Resume


Skills For Case Management Team Lead Resume

  • Overall 10+ years of IT development/engineering experience of service management technologies
  • Experience with Cost Management and ensure budget aligned with Area business objectives
  • Experience in ServiceNow either as an engineer or a user
  • Experience in Enterprise Request Management Tools/Processes
  • Previous research experience and a sound track record of
  • Confident to build strong professional relationships with other Teams within the Bank
  • Experience with Cisco network equipment and enterprise wireless systems

Skills For Engagement Management Team Lead Resume

  • Oversees all critical incidents and customer requests for timely service restoration and effective post-incident follow up
  • Drives special projects to ensure overall improvement in system and solution health and effective overall technical engagement
  • Owns technical escalations, follows up on priority cases and ensures proper actions are taken
  • Experience with RF propagation and interference
  • Experience with optical fiber technologies
  • Proven ability to manage senior people in a ‘professional service firm’ environment
  • Understanding of Area Integration and life of Field Planning
  • Managing Performance: The ability to take responsibility for one’s own performance, by setting

Skills For Event Management Team Lead Resume

  • Understanding of IT environments in financial institutions
  • Influencing Others: The ability to gain others’ support for ideas, proposals, projects, and
  • Establishing Focus: Ensures that people in the team understand how their work relates to the business’ mission
  • Establishing Focus:Ensures that people in the team understand how their work relates to the business’ mission
  • Communication to end users regarding product discontinuations/backorders/stock outs and providing follow up regarding issues
  • Communication with vendors regarding products/resolving supply issues
  • Provides short-term solutions (including “workarounds”) in line with business goals
  • Participate on the Facilities Steering Committee to help drive continuous improvement and meet site logistics needs,

Skills For IT Systems Management & Configuration Team Lead Resume

  • Work with Fuels North America and BP’s Digital Innovations Organization as a leader in refining mobility and technology
  • Be familiar with Microsoft applications and working knowledge of excel
  • Ensure that all Client Reporting is sent accordingly i.e. Client Valuations and Client Tax Reports sent to both Client & Counterparty
  • Ensure that all final fees and Cr/Dr interested are applied and processed in accordance with fee charging structure and client instruction
  • Competent in Business Objects or similar tool, creating and manipulation of data
  • Provide feedback to management regarding gaps found on agent’s performance
  • Participates in severity incident troubleshooting calls to ensure the proper engagement, coordination and performance of extended support teams
  • Tracks and documents incidents for organizational and executive review, follow up and strategic planning
  • Provide technical coaching and guidance to Product Support team members

Skills For Wealth Management KYC QC Team Lead, VP Resume

  • Assists the team in managing complex cases
  • Assesses and helps with training, process documentation needs and technical development
  • Assists in ensuring process adherence
  • Assists with quality assurance monitoring
  • Travel - 10% of the time, especially for training/project purposes
  • Prepare items for return shipment coordinating between the user department and the Southside DC
  • Unload equipment, inspect, verify, accept or reject supplies and materials from delivery trucks and stage in appropriate area for processing

Skills For Team Lead Materials Management Resume

  • Proficiency of Word, Excel, and PowerPoint
  • Accurately translate business requirements into an executable schedule
  • Assists team members with more difficult and complex research challenges
  • Liaises with relevant stakeholders e.g. the Case Management Lead or the Policy Management team to facilitate resolution
  • Familiarity with the Agile methodologies and TDD

Skills For Solutions Management Team Lead Resume

  • Convey complex technical information both to engineers and senior managers as well as non-technical customers and to articulate a business case to influence and drive strategy
  • Managing Performance: Sets specific, measurable goals that are realistic but challenging with dates for accomplishing and enlist other’s support in obtaining the information, resources, and training needed to accomplish their work effectively
  • Managing Performance: The ability to take responsibility for one’s own performance, by setting clear goals and expectations, tracking progress against the goals, and ensuring feedback
  • Influencing Others: The ability to gain others’ support for ideas, proposals, projects, and solutions
  • Results Orientation: The ability to focus on the desired results of one’s own or one’s team work
  • Delivers service with integrity and in a collaborative way so as to build trust at all levels of engagement

Skills For Team Lead Incident Management Resume

  • Supervise KM Systems Specialists and Systems Technicians (BP and contract)
  • Build/dispense annual budget for KM cost center
  • Participate in CHP Incident Management Team as the Communications Unit Lead (ICS)
  • Ensure the KM Team delivery of software solutions such as
  • Show commitment and ownership

Skills For Team Lead, Materials Management Resume

  • Ensure that all queries are dealt with in a timely fashion from either internal clients, external clients and/or associated counterparties
  • Ensure that all Payments & Asset Transfers are processed in accordance with the client's request and their respective mandate
  • Ensure that all Charge Cards, Safety Deposit Boxes and ePortfolio tokens are revoked and cancelled
  • Extensive track record in designing, implementing, testing, tuning, customizing, supporting following products IBM Tivoli Identity Manager (ITIM/ISIM), IBM Tivoli Access Manager (TAM/SAM), IBM Tivoli Directory Integrator (ITDI)
  • Competent in Excel to build / develop spreadsheets and manipulate data

Skills For Wealth Management Closures Team Lead Resume

  • Ensuring all risk management controls are adhered to in order to identify and mitigate any potential risk and appropriate Management Information (MI) is produced
  • Description : The Incident Manager is responsible for the command and control of significant incidents, ensuring that restoration of service is achieved as quickly as possible
  • Excellent ability to troubleshoot physical and logical issues
  • Maintenance of incident tickets to ensure data quality .Metrics and Reporting
  • Foster a 'OneTeam' (team working) environment

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