Support Supervisor Resume Sample

5.0
1 vote
Krystel VonRueden
8651 Boyle Isle,  Boston, MA
+1 (555) 961 2128

Work Experience


Regional Process & System Support Supervisor
07/2015 - PRESENT
Detroit, MI
  • Monitor and look for efficiencies in workflows, delegate tasks, and ensure daily, weekly, and monthly tasks are completed accurately. Prioritize and redistribute work as necessary to ensure timely processing and compliance with regulatory guidelines
  • Communicate and respond to Operations Managers regarding administrative support
  • Respond to requests from Legal team to update accounts, support project work corrections, or issue workarounds so that customer impact is eliminated or minimized
  • Participate in and oversee special projects as assigned by manager
  • Create and maintain department procedural documentation
  • Obtain system and procedural knowledge of new products
  • Conduct presentations as needed on credit bureau and/or department results
  • Monitor department document record retention
Operations Support Supervisor
07/2012 - 04/2015
Chicago, IL
  • Identifies issues that need to be resolved by engineers or application developers to promptly address problems
  • Communicates with management team to provide updates and ensure trouble-free implementation of solutions
  • Gathers data from tested solutions to compare to benchmarking data and ensure effectiveness
  • Performs field certification to ensure installed solutions meet customers’ and the Corporate PE Advanced Technology group’s installation standards
  • Supervises consultants and vendors for workstation, server and embedded system program development for complex control systems
  • Follows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables
  • Provides field support for integration of systems whenever necessary
  • Coordinates with Corporate P.E. Systems group, ATC groups and/or vendors and consultants to determine project requirements from overall system designs to obtain appropriate solutions (e.g., software, hardware, processes, etc.)
  • Collaborates with team members to determine project requirements from overall system designs and to obtain appropriate solutions (e.g., software, hardware, processes, etc.)
Mortgage Banking Customer Assist Support Supervisor
05/2006 - 06/2012
Detroit, MI
  • Proficient knowledge of the billing and salesforce.com systems are required and have a solid working knowledge of various computer software programs as mentioned above and be a proficient typist
  • Aggregate incoming client concerns and make recommendations to the Brokerage Leadership Team in relation to Scottrade’s future business decisions
  • Keep leadership informed of trends and identify gaps in the firm’s service model
  • Feedback’s Priceless - I see more through other’s feedback
  • Stand 5-10% of workday
  • Sit 90 - 95% of workday
  • Operate computer keyboard and other office equipment
  • Stand and or walk 10-25% of workday
  • Sit 75-90% of workday

Education


Eastern University
2000 - 2005
Bachelor's Degree in Business

Professional Skills


  • Demonstrated strong skills in managing and overseeing all aspects of a department’s day to day business
  • Demonstrated skill and experience using current tools and techniques to monitor a medium to large network and to troubleshoot connectivity problem reports
  • Strong customer service awareness/skills, promoting it from team associates to the location management and users
  • Excellent analytical and technical problem-solving skills
  • Excellent interpersonal, organizational, analytical, and written communication skills
  • Demonstrated skills and ability to coordinate activities with staff, supervisory, and technical team members
  • Manufacturing experience or equivalent manufacturing experience

How to write Support Supervisor Resume

Support Supervisor role is responsible for customer, organizational, leadership, training, microsoft, software, business, computer, telecommunications, mainframe.
To write great resume for support supervisor job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Supervisor Resume

The section contact information is important in your support supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Supervisor Resume

The section work experience is an essential part of your support supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support supervisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Support Supervisor resume experience can include:

  • Competences: Leadership, Client-oriented, analytical, excellente communication skills
  • Excellent communication skills with the ability to negotiate and influence parties both within and outside of the business at all levels
  • Highly effective interpersonal, organization, communication, presentation, and project management skills required to resolve most problems
  • Ensuring that team members acquire the appropriate support, tools and training to apply skills and knowledge on the job
  • Work effectively in an autonomous environment whilst retaining regular links with business partners across the globe
  • Solid experience post sales / business intelligence areas and in operational commercial workflows

Education on a Support Supervisor Resume

Make sure to make education a priority on your support supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Supervisor Resume

When listing skills on your support supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical support supervisor skills:

  • Exhibit organizational and time-management skills to accomplish tasks by set deadlines. Excellent written and verbal communication skills
  • Strong organizational and time management skills, attention to detail oral and written communication skills required
  • Excellent customer relationship skills. A strong problem solver with an interest in resolving customer issues. Ability to work independently and efficiently
  • Demonstrated leadership, preferably at the supervisor level or above, along with excellent oral and written skills
  • Exceptional customer service skills and proven experience
  • Supporting and coaching existing and new sales support specialists to cultivate solid system and process skills and results

List of Typical Experience For a Support Supervisor Resume

1

Experience For Operations Support Supervisor Resume

  • Possess strong organizational skills with ability to coordinate and prioritize projects, adapting to changes as they occur
  • Work productively and effectively in stressful situations. This includes maintaining effective interactions with others during stressful situations
  • Skilled at managing multiple priorities
  • Focus on improving the commitment, morale, growth of skills and knowledge of our employees
  • Experience that demonstrates extensive knowledge of the Mortgage Support Assistant job and applicable VA, FHA and Conventional lending procedures
  • Project Management Skills, supporting projects for the region sites, North America and Bosch
  • Proven experience in developing repeatable processes and procedures to address customer requests and incidents
2

Experience For Desktop Support Supervisor Resume

  • Strong experience within people management and possess the ability to influence at all levels
  • Strong program / project management capability and experience
  • · Demonstrates effective, clear and professional written and oral communication
  • Well-developed written and oral communication skills, able to present ideas in a user-friendly, customer non-technical language
  • Pharmacy industry experience or equivalent Insurance/Healthcare industry experience
  • Mentoring team members to develop into strong sales support contributors and team players
  • Use all available tools to ensure effective supervising, planning, and managing functions within operations support group
  • Experience of creating and delivering training material
  • Experience/Training using the Concur booking tool
3

Experience For Application Support Supervisor Resume

  • IT working experience on following areas: SQL,MS Access,AS400,Crystal Report
  • Experience working in the following University of Arkansas systems: BASIS, Sharepoint, PeopleAdmin, R25, and Razorbuy
  • Experience with project management tools to coordinate projects, especially when working cross-functionally
  • Manage and prioritize issues/requests via Help Desk ticketing software
  • As a Subject Matter Expert conduct data Verification & Validation (V&V) training of personnel
  • Experience of working with distributed systems management technology
  • Five (5) years of experience supervising multi-craft personnel
4

Experience For Administrative Support Supervisor Resume

  • Excellent appreciation of the small construction equipment market, including the OEM landscape
  • Demonstrated knowledge of PCs and spreadsheet, database, and word processing software
  • Experience providing exceptional customer service in a fast paced environment
  • At least four years of experience working in an office environment
  • Experience with managing travel arrangements
  • Experience updating websites through Omni Update
  • Experience working in the University of Arkansas UA Connect
  • At least one year of experience working with the University of Arkansas UAConnect system
  • Experience coordinating meetings
5

Experience For Maintenance Support Supervisor Resume

  • Maintains effective communication with customer throughout entire project
  • Prepare, validate and maintain SOP’s and Work instructions
  • Experience and background in Lean management
  • O 3-5 years of supervisory or managerial experience
  • Generally requires 4 7 years of relevant experience in Disability and/or Leave Administration
  • Continuous improvement mind-set & experience
  • Some global experience preferable
6

Experience For ITS Tier Application Support Supervisor Resume

  • Manage finished goods inventory through service center network
  • Manage and prioritize issues/requests via Help Desk ticketing software (TrackIT)
  • Minimal 2 years supervisory experience
  • Experience with Service Desk toolsets (e.g. ServiceNow, Call Management System (CMS, etc.)
  • Good knowledge of ITIL Service Delivery processes (preferably with formal certification)
  • Experience with high availability systems, Software as a Service, Cloud technology and related SLAs
7

Experience For User Support Supervisor Resume

  • Demonstrated dependability, productivity and accuracy
  • Previous Core Director experience
  • At least five years of experience in administrative support
  • Experience with an emphasis on client support
  • Acting as an information source and answering representative questions, assigning tasks, following up and giving instructions as needed
  • Resolving client, external and representative complaints and questions
8

Experience For DC Support Supervisor Resume

  • Carrying out performance measurement and evaluation of all representatives to improve efficiency
  • Overall responsibility for Planning and Scheduling Facilities work order with our manufacturing partner
  • Carry out coaching, training, discipline, and reviewing all representatives actions
  • Provide application, hardware, and operating system expertise in the planning, implementation, and support phases of computer systems projects
  • Implement security including log monitoring, antivirus, system updates and user authorization permissions
  • Maintain operational forecasts, warehouse slotting tools and labour planning models (KPI’s)
9

Experience For Field Sales Support Supervisor Resume

  • Assists in coordinating and planning month-end responsibilities with various departments
  • Develops customized tools and scripts to assist in troubleshooting and resolving technical issues in a timely manner with high quality
  • Maintain proficiency in minicams sampling and monitoring operations
  • Ensure optimization of customer service staffing levels through efficient scheduling and adjustment to meet peak service demands
  • Weekend and/or evening work as required in overseeing major support incidents
  • Clone computers using imaging software; create, maintain and QA clone images as appropriate
  • Focus on improving the way we do things and the quality we achieve, with a specific focus on compliance, simplification and streamlining of processes
  • Supervise the IT Help Desk staff in supporting the day-to-day operations of the IT Application, hardware, and network systems
  • Supervise the IT Helpdesk staff ensuring timely completion of Work Orders and phone call resolution
10

Experience For Production Support Supervisor Resume

  • Keep informed of industry trends and changing technology related to field of expertise; make recommendations
  • Resolve complex escalated technical issues; use opportunities as teaching exercises for staff.
  • Support Operations Supervisors, providing back-up when required
  • Continuous improvement responsibilities providing support and input to the FedEx Supply Chain Brantford team
  • Answers questions from leadership concerning variances on performance reports or directs questions to the appropriate individual(s)
  • Become a world class provider of support services for the North Haven Facilities maintenance through the following focused efforts

List of Typical Skills For a Support Supervisor Resume

1

Skills For Operations Support Supervisor Resume

  • Dynamic "out of the box" thinker! Progressive leadership skills demonstrated through career
  • Prior experience coordinating Corporate engagement activities
  • Recognize the need to modify processes and procedures and the skills to develop alternatives
  • Competency in computer skills and Microsoft Office Suite
  • Prioritize team workload and task prioritization
  • Communicate effectively and confidently with executives, business users, team members and senior management
  • Able to demonstrate teamwork, organization,prioritization,and time management
  • Displays initiative and motivation skills
2

Skills For Desktop Support Supervisor Resume

  • Communicate effectively in with donors, staff, and faculty
  • Providing direct supervision of assigned staff. Coordinate work flows to maintain departmental efficiency and effectiveness
  • Experience in managing budgets, approving expenditures, and analyzing and developing reports on spending patterns
  • Experience with working in a service-oriented environment; providing end-user reporting solutions in a timely and accurate manner
  • Good understanding of the local business requirements and the ability to translate them into IT solutions, working with closely with CI solution groups
  • Experience with reviewing and analyzing data
3

Skills For Application Support Supervisor Resume

  • Experience handling travel arrangements, managing events within higher education, non-profit, alumni relations, or advancement settings
  • Demonstrated ability to keep composure in high pressure urgent need scenarios while managing competing demands
  • Identify strong employees to assist with training
  • Proven mentoring and guidance in a global environment
  • Experience evaluating direct reports as part of a Performance Evaluation Process
  • Good understanding of the local business requirements and the ability to translate them into IT solutions
4

Skills For Administrative Support Supervisor Resume

  • Share learning experiences with other teams and other sites
  • Demonstrated knowledge working with Electronic Maintenance systems is required
  • Demonstrated ability to quickly learn new databases and reporting systems
  • At least one year experience working in University of Arkansas-Fayetteville system
  • Extensive Payforce Support / Processing experience
  • Five or more years of relevant professional work experience in supporting an enterprise desktop environment
5

Skills For Maintenance Support Supervisor Resume

  • Strong decision-making and delegation abilities
  • Experience troubleshooting hardware issues
  • Experience managing people desirable
  • Demonstrated ability to apply homegrown or specialist tools as needed to resolve or determine extent of problems
  • Demonstrated ability to triage appropriate problems to senior technical staff
  • Demonstrated ability to evaluate, review, and re-engineer processes within a university environment
  • Knowledge and experience in Advance
  • BASIS Experience in a non-student role
6

Skills For ITS Tier Application Support Supervisor Resume

  • UAConnect experience in a non-student role
  • Experience in an OMF branch or other financial services company
  • Experience in a complex operational / consulting / implementation / service delivery environment
  • Experience as supervisor or relevant role
  • Operate fork trucks to retrieve various tooling to support production
  • Manages tool crib activities and insures effective tool distribution support for production
7

Skills For User Support Supervisor Resume

  • Demonstrates and advocates cooperation and collaboration
  • Strong team and customer focus
  • Strong knowledge of accounts payable and general ledger systems and procedures
  • Managing assigned projects which include gathering required resources, location walkthroughs, creating rollout plans, researching technology, setting timelines
  • Developing, preparing and monitoring statistical reports to ensure control of assigned areas of responsibility
  • Working knowledge of computer software including word processing and spreadsheet creation and management (Microsoft Word and Excel)
  • Handling of controlled substance product – a background check and further DEA screening is required
  • Working knowledge of IT-related products and services. Has working knowledge of business / technical support function
8

Skills For DC Support Supervisor Resume

  • Establishing and maintaining current policies and procedures within the department
  • Willing to assume responsibility
  • Identifying trends that negatively impact performance of hardware/software and performs quality assurance checkpoints
  • Extensive knowledge of company's business practices including strategic planning, budgeting and staffing
  • Supervise relative procedure writing, updating, and review as required
  • Motivate employees working in a highly stressful environment
9

Skills For Field Sales Support Supervisor Resume

  • Position requires ability to spend extended periods of time in the following GMP environments
  • Highly active containment area (Potent Drug Facility) (respirator fit testing and pulmonary physical required)
  • Complete in-services and retraining with your team members when the need is identified
  • Has an inquisitive, questioning attitude
  • Extensive understanding of product line(s)/service(s) in an operational area or district
  • Extensive understanding of customer requirements and market conditions
  • Support and mature Core team processes including
  • Identifies and implements improvements in packaging methods and type to reduce cost and improve protection
10

Skills For Production Support Supervisor Resume

  • Guides the development of team members, fostering a respectful, productive, enthusiastic and positive work environment for their team
  • Responsible for managing adequate records/documentation for audit and internal control purposes Perform other responsibilities as assigned by FO
  • Eligible to enroll in benefits from day one – no waiting period for coverage
  • Knowledge working in BASIS, Sharepoint, PeopleAdmin, Omni Update, R25, UA Connect
  • Display ability to learn rapidly and adapt to a constantly changing environment
  • Sound understanding of corporate processes and procedures. Ability to work independently
  • Train and coach staff we well as assist with the development and testing processes within the office

List of Typical Responsibilities For a Support Supervisor Resume

1

Responsibilities For Operations Support Supervisor Resume

  • Strong communication skills: written, verbal listening
  • One to two years of experience and/or training or equivalent combination of education and experience
  • Skills in tag out writing
  • Knowledge of department or office operations, policies, and procedures. Basic computer skills, including Microsoft Excel, Outlook, and Word
  • Manages up Effectively
  • Planning, organisation and prioritization of the workload assigned to the TA Ops Support Team
2

Responsibilities For Desktop Support Supervisor Resume

  • Possess and demonstrates independent thinking and decision making abilities
  • Experience in manufacturing environment desirable
  • Experience installing software, patches, updates on Desktops, Laptops, Servers
  • Experience processing new hire paperwork
  • At least one year of experience working with the University of Arkansas BASIS system (any module)
  • Good communicator and comfortable engaging with teammates in a personable and professional manner
3

Responsibilities For Application Support Supervisor Resume

  • Experience supporting NIH
  • Within the organization, and/or comparable industry experience
  • Demonstrated ability to supervise and lead
  • Experience with the Microsoft Suite – Outlook, Word, Excel, PowerPoint
  • Experience with the University of Arkansas systems BASIS, UAConnect, Business Objects (InfoView), R25, and Razorbuy
  • Demonstrated ability to mentor or lead subordinates
  • Highly effective verbal communication
4

Responsibilities For Administrative Support Supervisor Resume

  • Westinghouse AP1000 experience is required
  • Focus on raising the standard of our customer experience
  • At least four years of experience in administrative support
  • Demonstrates administrative abilities
  • Experience in multiple databases
  • Being a voice and advocate for our customers when something doesn’t feel right. Acting on observed areas for improvement
5

Responsibilities For Maintenance Support Supervisor Resume

  • Supervising and monitoring the support staff
  • Organizing delivery and completion of the administrative projects including, but not limited to
  • Communicating / Listening
  • Supporting process improvement structure
  • Working conditions: work extended shifts and weekends, industrial atmosphere, and loud atmosphere
  • Ordering fulfillment as well as aftermarket service operations
  • Rostering of resources
  • Accurately process all POS transactions including ringing transactions, wrapping merchandise,processing returns, applying discounts and promotions, etc
6

Responsibilities For ITS Tier Application Support Supervisor Resume

  • Manage and maintain key OEM accounts, including customer relationship, pricing, volume forecasting and manage NPI activities
  • Support Operations Manager during the new staff recruitment process liaising with Recruitment team, Hiring Managers and Immigration team
  • Monitors and coordinates day-to-day financial administrative activities, including submitting invoices, charge reconciliation, billing, and accounts payable
  • Responsible for monitoring individual and team productivity and quality, and providing feedback
  • Responsible for supporting shareholder servicing across multiple clients and investors
  • Assists and supervises those assisting Account Executives in seeking
7

Responsibilities For User Support Supervisor Resume

  • Direct day to day handling of the Real Estate Department and Senior Executives including schedule management, travel, and expenses
  • Monitor inbound workloads and staffing schedules including the offshore team
  • Performs predictive modeling regarding department monthly production goals and FTE available to accomplish those goals
  • Support overseeing training program
  • Manages and provides daily direction to a team of 10-15 Desktop Technicians (at varying levels from junior to Lead) tasked with supporting NCI staff
  • Participate in the development Support Desk services, providing expertise on the requirements of introducing a new service
8

Responsibilities For DC Support Supervisor Resume

  • Support coworkers in the use of equipment by providing necessary training and advice
  • Handle the remote support of company field personnel including hardware, VPN connectivity, wireless networking, email, smartphones, printers and scanners
  • Familiarity with SQL, VB scripting, Macros, or other programming languages
  • Communication (written, verbal, and listening), leadership, teamwork, problem solving, organization, and time management,
  • Compiles records of unfilled orders. Post weight and shipping charges. Prepares bills of lading. Posts all shipments to LMI’s system
  • Conducts forklift training and tests drivers upon completion of training
  • Ensure team are meeting required internal and external deadlines
9

Responsibilities For Field Sales Support Supervisor Resume

  • Evaluate personnel training and certification requirements
  • Oversee daily performance of all inspections, documentation, training, and procedural requirements
  • Acts as lead technician and escalation point for problem resolution, providing guidance to junior members of the team
  • Supports manager with oversight of ticket resolution and manage aging tickets in team queue
  • Collaborates with LAN and Network technicians and administrators to ensure efficient operation of the company's desktop computing and network environment
  • Manage daily operations and processes within the department by monitoring employee workflow and inventory
  • Monitor compliance with all departmental policies, procedures, and workflows including new and revised policies
10

Responsibilities For Production Support Supervisor Resume

  • Be a resilient change agent capable of leading an organization through paradigm shifts
  • Sales execution and marketing support
  • Responsible for daily, weekly, and monthly reporting to management
  • Serve as a liaison between internal customers regarding department finance
  • Creates ad hoc reporting from data contained in various clinical systems
  • Recommends hiring of new employees, salary actions, terminations, and performance ratings
  • Provides coaching and feedback to hourly associates

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