Support Senior Analyst Resume Sample

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Blanca Altenwerth
37139 Bradtke Expressway,  New York, NY
+1 (555) 284 6862

Work Experience

Data Support Senior Analyst
12/2017 - PRESENT
New York, NY
  • Liaise with Risk Management/CRMS in AsPac to provide support related to Risk Architecture’s applications, including answering questions from the user community, or bug fixes to the risk system and resolution of related issues
  • Act as the primary interface/liaison between the end users of the risk systems and the system technologists
  • Provide day-to-day supervision and assistance to RSS junior analysts, assisting with prioritization as required
  • Ensure a high level of support is provided to Risk Systems’ users community
  • Supervision of User Support tasks
  • Provide subject matter expertise to the global team and end users in all aspects of the risk systems under Risk Architecture responsibility ensuring that user’s requests and deliverables are completed within the timeframes required
  • Escalation of unresolved requests
Client Field Desktop Support Senior Analyst
04/2011 - 09/2017
Los Angeles, CA
  • Business Requirements Gathering and Support - Support the Development, Review and Editing of Business Requirements. Assist users in determining the best method for data reporting, either via standard reports or custom queries
  • Prior experience with data and data mining
  • Experience in one or more of the following: data management, data controls, data mining, data quality rules, etc
  • Administers programs, projects, and / or processes
  • Prepares analyses and presentations on operational, financial and other data
  • Coordinates special business project related studies and cooperates with other departments in the preparation of analyses
  • Tracks monthly costs and project activity to provide insight into areas needing attention or alignment with deadlines, cost reduction and process or profit improvement
  • Understand, interpret and write SQL statements from scratch; MS SQL Server 2008 or greater
  • Understand relational database structures, data warehouse concepts and Star Schema
Business Intelligence Support Senior Analyst
11/2008 - 12/2010
Phoenix, AZ
  • Strong experience doing analysis using Excel
  • Work successfully in a fast paced environment, balancing multiple priorities
  • Works well independently and in a team-oriented environment
  • Strong communication skills and ability to work with clients/stakeholders at all levels
  • Ensuring timely and accurate processing of all requests from the Exton based GBS function
  • Participating in broader IT projects
  • Ensuring enabling technology interfaces are tested regularly and are working well to avoid issues with month end


Everglades University
2004 - 2008
Bachelor's Degree in Business Administration

Professional Skills

  • Strong communication skills (English and able to articulate matters well / both verbal and writing skills essential),
  • Proficiency in Microsoft Office; specifically intermediate Word and advanced Excel skills, and basic PowerPoint skills
  • Work independently, and also in a team, with strong troubleshooting and diagnostic skills applicable for medium to enterprise networks
  • Work independently and also in a team with strong trouble shooting and diagnostic skills applicable for medium to enterprise networks
  • Strong skills utilizing Microsoft Office products; Word, Advanced Excel (e.g. pivot tables & V look-up) and PowerPoint
  • Strong documentation skills with keen attention to detail
  • Excellent communication skills with the ability to flex interpersonal style appropriate to different levels and partners

How to write Support Senior Analyst Resume

Support Senior Analyst role is responsible for microsoft, excel, advanced, basic, customer, troubleshooting, powerpoint, interpersonal, software, database.
To write great resume for support senior analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Senior Analyst Resume

The section contact information is important in your support senior analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Senior Analyst Resume

The section work experience is an essential part of your support senior analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support senior analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support senior analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Support Senior Analyst resume experience can include:

  • Maintain and update knowledge/skills through training and development opportunities
  • Communicate effectively with senior level positions
  • Ensure good working knowledge of internal workstation environment and associated products, including customer eligibility criteria and pricing
  • Good understanding of general IT related matters
  • Experience in IT, Operations or Risk
  • Effective incident and performance management for specific on-site servers

Education on a Support Senior Analyst Resume

Make sure to make education a priority on your support senior analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support senior analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Senior Analyst Resume

When listing skills on your support senior analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical support senior analyst skills:

  • Strong customer focused communication skills, customer service, written and verbal communication, documentation, and telephone skills
  • Effective project management, organisational skills, and effective time management
  • Team lead experience and/or demonstrated leadership skills
  • Very solid SQL, database and Excel skills (Office), including data import, pivot tables, lookups and data analysis
  • Experience with remote access and client workstation support, IT Field Services tools, basic network troubleshooting skills and understanding of TCP/IP
  • Strong technical skills on UNIX/Linux and Windows

List of Typical Experience For a Support Senior Analyst Resume


Experience For Data Support Senior Analyst Resume

  • Prioritize assigned day-to-day desktop support requirements via ITSM Tool in order to meet established service level agreements
  • Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Assist customers with use of the AV/Projector systems in conference room as well as document training guides for assistance
  • Adapt to the current procurement processes, both internal and external for ordering replacement/warranty parts
  • Supports and maintains data integrity and data quality checks against all Systems feeding Enterprise Risk

Experience For Client Field Desktop Support Senior Analyst Resume

  • Provide account specific information to assist PM’s and IC’s with implementations
  • Communicate specific SLA requirements to international locations (Global Service Managers and CS Country Managers)
  • Engage Service Assumption Team for implementation of new business
  • Help define and provide governance for Market Risk’s data management routines
  • Provide governance for Market Risk’s data management Standards Adherence Plan
  • Help establish Market Risk’s data management scope of work based on data management priorities for Market Risk in partnership with appropriate risk partner(s) and any downstream businesses
  • Knowledge to provide support and training for core software( MS Windows, Windows 7, MS Office, and Enterprise Anti-Virus) and hardware support and training for desktop, laptop, printers, and tablets
  • Able to utilize established tools sets for network account creations, workstation and laptop standard managed configurations
  • Handles escalations from team members and Intermediates brought to lead technician for resolution

Experience For Account Support Senior Analyst Resume

  • Create and maintain knowledge base content for peers and customer use and reference
  • Take ownership of technically complex customer reported issues from web and phone and work closely with the customer until it is completely resolved working with senior support engineers
  • Document relevant information and ensure that the customer communication is handled in a timely manner throughout the lifecycle of the issue until it is completely resolved
  • Resolve customer reported issues working closely with the Engineering, SE and other cross functional teams and provide feedback to Engineering for improving the product quality and reliability
  • Ensure that the work performed meets the quality standards within acceptable time schedules and customer commitments while working with the Technical Support members, Management, Engineering and other cross functional teams

Experience For Business Intelligence Support Senior Analyst Resume

  • Accountable as the resolving agent for ‘end to end’ SCF data issues as part of the wider SCF customer support model, delivering service to defined SLAs
  • Provide support of the following
  • Performing ‘root cause analysis’ on data issues, e.g. Transfer Price, Standard and Net Cost issues and coordinating corrective actions across wider resolving agencies as required – e.g. GMS, LOC, BSC
  • Identifying key data completeness and quality issues and initiating improvement projects in conjunction with the SCF Data Support Manager and SCF Global Process Owner (GPO) team to drive ‘right first time’ data creation
  • Accountability for identifying process improvement opportunities to drive improved ‘right first time’ data creation
  • Work across boundaries with global users and customers to drive improved ‘right first time’ data and ways of working
  • Execute service delivery according to Site Lead guide
  • Distribute deployment workload among Dell Onsite Team

Experience For Management Support Senior Analyst Resume

  • Ensure the technicians are productive and efficient
  • Serve as the escalation point for technician's deployment issues
  • Assist in the development of MVFS Implementation Protocols to guide GSD field executions
  • Prepares documentation to record and track issue resolutions
  • Travel to customer locations; Travel is almost exclusively in their local market/state
  • Lead a team of 4 onsite technician in the following: Field incoming work requests from end users either if escalated by the Helpdesk or occur as a “Face-to-Face” interaction
  • Support helpdesk technicians when assistance is needed
  • Escalate problems (when required) to the appropriately experienced level 3 technician or Systems/Network engineer when an issue that can’t be resolved occurs or a patch or package needs to be tested before rolled out to all end users
  • Identify and learn all approved/appropriate software and hardware used and supported by the organization

Experience For SCF IPT Data Support Senior Analyst Resume

  • Drives the consistent adoption and ensures compliance of key data quality management activities across the enterprise
  • Executes queries against SQL Server, Netezza, and Teradata databases and tables to support testing, data quality, data integrity, and GL reconciliation activities
  • Leverage systems (LEAN, Quality Mgmt, etc.) and technology to improve administrative processes, and achieve maximum efficiency
  • Support internal communications through effective use of technology to communicate plans at a strategic level to Transportation leadership, producers and Managing Directors; success is measured from feedback from leaders, producers and/or Managing Directors
  • Consistently stay up to date on Transportation related issues and is able to communicate and inform others within Conduent Transportation & Tolling
  • Partner with and lead associates, contractors and consultants located around the world in various functional groups from around the Enterprise (Finance, Accounting, Global Technology, Project management and LOB stakeholders) to implement data sourcing initiatives
  • Analyze & document data sourcing requirements for enterprise & local reports and/or processes according to EDM policies (e.g. lineage, controls, process mapping, etc.)
  • Complete all required documentation during each phase of the implementation (for example: impact assessment, BRD, data flow design specifications, source to target mapping logic, test scenarios scripts & planning
  • Appropriately manage time commitments to handle multiple initiatives with competing priorities

Experience For App Support Senior Analyst Resume

  • Runs reporting tools for use to monitor SLA's
  • Position required to provide thought leadership around service delivery enabling profitable growth of their assigned customer account
  • Deliver solutions that meet all business requirements accurately and on-time
  • Account Support Sr Analyst has oversight of the customer accounts
  • Take active measures to identify additional customer services opportunities and engages NCR sales resources (such as Services Sales Consultants or Solution Sales Specialists) to work on proposals for this additional business

Experience For Business Systems Support Senior Analyst Resume

  • Analyze Standard Reports, look for trends, and provide recommendations for operational improvements to the Field Support Organizations and /or customer; Use Six Sigma process and NCR improvement approach methodologies to drive elimination of defects and corrective action plans
  • Effective server capacity management activities
  • Effective local supplier management of third parties related to server environment
  • Analyze and confirm metrics / controls / threshold are effective with LOB Risk Execs and sufficient for RDA compliance
  • Review quality of customers help desk and coordinate additional training and/or process changes if necessary

Experience For Merchandise Support Senior Analyst Resume

  • Develop plans to increase market growth and revenue while working with our sales teams
  • Perform QC for the vendor inspection coordinator tasks and include reporting and communication of results
  • Issue weekly and monthly reporting to managers for all inspections, appraisal and QC metrics
  • Daily monitoring of feeds / data. Perform data quality diagnostics, investigate possible data errors and remediate poor data for accurate daily VAR calculation
  • Daily: ensure no material risk is missed at business area level (leveraging BAU checks) and communicate with LOB heads
  • Attend vendor and customer meetings when required
  • Possible travel required based on account requirements
  • Ensures that the daily reconciliation process (performed by our offshore team in Asia) is completed in a timely manner

Experience For Infra Tech Support Senior Analyst Resume

  • Makes certain that proper due diligence and root cause analysis is performed on the breaks
  • Controls that appropriate level of "large break documentation" (used for attestation to the regulators, etc.) is provided
  • Manages issue resolution and that strategic solutions are pursued
  • Ensures that ongoing changes in data sourcing, risk calculation, and ADS implementation (e.g. CPRT program) are appropriately addressed; potential negative impact is remediated on time
  • Drives the enhancement of methodology and our approach, and supports the development of strategic solution
  • Manage contract performance, Service Level Agreement (SLA) compliance for MS customers and serve as an internal point of escalation for any SLA non-compliance. Deliver MS contractual reporting that a customer is entitled to
  • Work varies department to drive SLA’s and action plans (the field, parts, product team etc.)

List of Typical Skills For a Support Senior Analyst Resume


Skills For Data Support Senior Analyst Resume

  • Experience in servicing/deploying computer equipment with experience supervising subordinate technicians
  • Experience in building communications plans and effective messaging
  • Proven client and business facing experience as this is a trader facing role
  • Prior in depth experience in supporting large-scale production systems
  • Prior experience of working in a global support team
  • Fluent English and advanced Personal computer and Microsoft Applications skills
  • Strong & Effective Communication
  • A combination of both business and technical skills
  • Knowledge of SQL and query skills

Skills For Client Field Desktop Support Senior Analyst Resume

  • Experience in developing business cases, justifying proposed expenditures, presenting and persuading audiences to support your initiatives
  • Subject matter expert of the Risk Data Validation reconciliation engine, including automated mapping and matching logic
  • Experience in one or more of the following: data management, data controls, data mining, data quality rules, etc
  • Experience from roles managing a variety of enabling technologies
  • Experience with troubleshooting issues with RSA or equivalent technologies, Tomcat, Apache and other supporting technologies
  • Experience working on a team distributed across multiple locations, a high value is placed on intra-team communication and multi-location collaboration
  • Advanced troubleshooting experience related to Email, mail flow, software and hosted environments

Skills For Account Support Senior Analyst Resume

  • Strong understanding of Exchange / Office 365, cloud based email or any Email server environments, Linux, Microsoft applications, Active Directory
  • Experience in involving any of the technologies like Stateful Firewalls, VPN's, PKI, Anti-Virus, IPS, SSL and other security products
  • Experience in supporting the products related to Network Security,
  • Strong knowledge of TCP/IP Protocol Suite, LAN/WAN access technologies, Internet Security Architectures and Routing
  • Experience with the implementation, configuration and management of network security products (Firewalls, IPS, VPNs including IPSEC and SSL)
  • Experience with network troubleshooting at the packet level
  • Experience with electronic trading venues
  • Experience performing Desktop Support in a fast-paced, high demand role at a large business professional environment
  • Financial reporting/analysis experience

Skills For Business Intelligence Support Senior Analyst Resume

  • Advanced SQL experience and understanding of relational databases
  • Experience and knowledge in data analysis and presenting results to management
  • Experience with data systems and report development, including determination of user needs, available data, aggregation of data, etc
  • Experience in implementing n-layer web tier applications
  • Experience with Data Management, data warehousing and large data concepts and tools
  • Experience in financial role
  • Understanding of tax model structure for management reporting company within the cluster including identifying changes to Legal Entity structures if applicable
  • Acting as subject matter expert for any issues relating to the enabling technology processes

Skills For Management Support Senior Analyst Resume

  • Providing audit support relating to enabling technologies
  • Ensuring Bravo reporting is correct for all plans and updates including correct allocation to brands/products
  • Ensuring accurate volume data sent to annual costing process including new product development or new product initiatives etc
  • Understanding of Accenture’s Financial Management Programs, including Execution EAC and Solution Contingency Management
  • Ensuring adherence to Shire’s enabling technology processes
  • Assisting in preparation of ad hoc reporting & performance analytics - GP analysis, Price volume, Budget vs Actual reports

Skills For SCF IPT Data Support Senior Analyst Resume

  • Understanding of relational databases, SQL queries/ statements
  • Understanding of Accenture’s Quality Programs
  • Understanding of Quality’s involvement in the Opportunity and Delivery lifecycle
  • Seeking a career in sales
  • Understanding of ITSM Remedy or ServiceNow Support Tool
  • Understanding of CPRT migration plan and impact to reconciliation to avoid any negative impact
  • Liaising with counterparts in other GBS centers to solve issues, to knowledge share and maintain consistency
  • Reviewing error logs with the team and ensure remediation

Skills For App Support Senior Analyst Resume

  • Supporting development of operational strategic plans and initiatives to advance the divisional missions and objectives
  • Supporting the CSM in support of BUF local Southern Europe Finance teams
  • Assisting the CSM with documentation of current processes – SOPs/work instructions etc
  • In Financial Services industry with knowledge of database structures, data sourcing, data warehousing finance and accounting concepts
  • Provide mentoring, training and guidance in regards to troubleshooting and diagnosis to all other field service technicians
  • Gain technical and business understanding of the Finance Reporting business
  • Detailed knowledge of daily reconciliation process, including progress tracking and break documentation routines
  • Detailed understanding of finance / subledger data flows and aggregation / reporting engines (BUCS, Finman)
  • Provide assistance to Dell Service Areas on scoping & implementation planning

Skills For Business Systems Support Senior Analyst Resume

  • Design, testing, and implementation of new data quality measurement and reporting processes and procedures
  • Execute system data sourcing controls to support production processes including data analysis, issue research and resolution
  • First line troubleshooting of printing and file server access problems
  • Be able to work with technology on strategic sourcing projects and participate in User Acceptance Testing and impact analyses
  • Support all Stress testing efforts, including CCAR, PRA FDSF, and IDR data inputs; data aggregation; data quality; and related responses to regulators/audit
  • Confident and professional communicator who is able to create and articulate a compelling presentation that influences others while seeking buy in
  • A flexible working attitude is required
  • Knowledge of anti-spam / virus blocking technologies

Skills For Merchandise Support Senior Analyst Resume

  • In dealing with standard security practices
  • A pro-active approach to resolving a customer issue
  • Work under pressure whilst maintaining a cool outlook
  • Microsoft Certified (MCSE, MCP) specializing in Windows Server 2012 and Active Directory
  • Knowledge of LAN/WAN and networking principles and equipment, IP Telephony (Voice over IP) and server technologies as well as network security fundamentals
  • A working Knowledge of Blade Enclosures and Blade Technology
  • Write technical documentation, write business requirements, perform system testing

Skills For Infra Tech Support Senior Analyst Resume

  • High level knowledge of Global Markets front to back trade booking and data flow processes within BoA
  • Knowledge of Market Risk, RDA, Data Life Cycle including Origination / Trade Capture, M/O and Finance processes, and Market Risk processes
  • Provide governance for the Market Risk’s status on key data management activities to include data quality, initiatives, data provisioning, etc
  • Establish the process to define and manage Market Risk’s data provisioning strategy
  • Able to learn new tools (information security tracking tools)
  • Finance/Regulatory Reporting Knowledge
  • Responsible for bid management on key sales opportunities, including
  • Coordinate with Customer’s on-site facilities and technical contacts regarding readiness and delivery issues
  • Conduct periodic Managed Client Onsite Training to MVFS Field Team

List of Typical Responsibilities For a Support Senior Analyst Resume


Responsibilities For Data Support Senior Analyst Resume

  • Strong internal stakeholder management skills
  • Can influence, drive, and manage a remote team; excellent communication skills
  • Strong collaboration and relationship management skills to drive change
  • Work effectively with external suppliers who are used to deliver components of our service, such as data recovery and IT consumable provision
  • First class organizational skills
  • Demonstrable experience of problem management
  • Proven track record of IT Support Services and ITIL practices/ processes
  • Strong use of initiative and able to work under pressure and to tight deadlines
  • Experience either in the technical execution or in business process development

Responsibilities For Client Field Desktop Support Senior Analyst Resume

  • Credit Risk and/or Data Governance and Data Quality experience
  • Experience with Oracle, SQL Server, Teradata, DB2, Netezza, Hadoop, SAP eLedger, Rally, Visio, ETL tools and Data Management tools
  • Liaise with all levels of the firm and people with different experiences and backgrounds: Technology, Front office, Control Functions
  • Supporting the analysis of sales results, reporting, and opportunity data
  • Managing sales materials, credentials and other relevant information to support a variety of sales opportunities and campaigns
  • Liaison to sales executives in communicating pieces of the deal and capturing necessary information to assist in building proposals
  • Perform PC New Joiner builds, Rebuilds and Upgrades (including data backup and restore where required)
  • Process daily & weekly loan review and spread assignments within Loan Assignment process for PM

Responsibilities For Account Support Senior Analyst Resume

  • Respond to first, second and third line incidents logged via IT Service Desk, Accenture Portal or in person, administering solutions to known problems and diagnosing and documenting undefined problems as they occur within the agreed SLAs for the local workstation environment
  • Ensure effective prioritisation, coordination and resolution of logged incidents within agreed SLA, working as a team but taking a lead to maintain effective incident queue management
  • Be a dedicated support point of contact for selected premium support customers
  • Arrange and provide where required IT support for special events including but not limited to new joiner inductions, executive events and company acquisition projects
  • Assist team lead and deputise in their absence when requested
  • To provide hardware support for Accenture servers, workstations, tablet and mobile devices
  • To provide support and advice to customers on Accenture’s wider IT environment, e.g. Print Services, WIFI, Audio Visual Services and Network connectivity
  • Maintenance and administration of file server backup and restore processes for specific on-site servers

Responsibilities For Business Intelligence Support Senior Analyst Resume

  • Appropriate patch management of specific on-site servers in accordance to required Accenture security standards
  • Remote hands responsibility to assist remote UKI Infrastructure team where required
  • Research new data requirements and closely work with Risk Managers and technology to identify feeds issues
  • SMEs for all data related tech implementations
  • Responsible for population completeness and accuracy of reference data, driving strategic sourcing strategy (e.g. NAICS code, Ratings from Agencies, etc.) and cross LOB usage
  • Identify RDA compliance control gaps and drive remediation
  • Work with LOB RMs to investigate risk DQ issues and manage upstream remediation
  • Drive long-term remediation of key issues
  • Analyze/Escalate/Remediate major issues from daily recon to sub ledger

Responsibilities For Management Support Senior Analyst Resume

  • Can influence, drive and manage a remote team
  • Self-driven and able to work unsupervised
  • Liaise with all levels of the firm and people with different experiences and backgrounds: technology, Front office, Control Functions - Knowledge of Market Risk, RDA, Data Life Cycle including Origination / Trade Capture, M/O and Finance processes and Market Risk processes
  • Position contributes to call center management decisions; Assists in the setup of new centers
  • Deploys knowledge management strategy for one or more centers, disciplines or geographic locations; Adapts global tools and techniques to local needs; Works on global projects and solves difficult to complex problems in creative and effective ways
  • Accountable for successful design, development, and deployment of global service processes and related infrastructure; Projects are global, strategic, and complex in nature
  • Act as the principal NCR Services representative, ensuring the highest level of service quality to major non Managed Services accounts within the Retail, Financial and Emerging Markets business, as well as Services strategic accounts
  • Responsible for owning the key service relationship with the customer, and is responsible for ensuring that Services are cross-sold and customer satisfaction is maintained

Responsibilities For SCF IPT Data Support Senior Analyst Resume

  • Consolidate and analyze financial data, and provide suggestions based on variance trends and other such analysis
  • Support internal communications through effective use of technology to communicate plans at a strategic level to Transportation leadership
  • Operate in a fast-paced, energetic environment
  • Experience in IT support
  • Responsible for advising the support operations organizations
  • Assigned named accounts and submits periodic status reports to their manager
  • Identify and select data from multiple disparate systems and organize that data to produce meaningful views of operational performance
  • Consistently stay up to date on Transportation related issues and be able to communicate and inform others within Conduent Transportation

Responsibilities For App Support Senior Analyst Resume

  • Key hands on person in TM1 to ensure P&L/Balance sheet and headcount plans are updated correctly in the system
  • Status reports, open issues lists
  • Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution along with the ability to work collaboratively in a team environment
  • Expert in Word, Excel and Powerpoint
  • Drives internal process for sales execution: getting architects assigned, completing qualifications and strategic analysis for pursuit, new business approval process
  • Proficiency with Microsoft Windows and applications

Responsibilities For Business Systems Support Senior Analyst Resume

  • Desktop support including both PC and Apple hardware, Apple and MS Windows operating systems and the ability to support all MS Windows operating systems, MS Office Suite Outlook
  • Network printer configuration and troubleshooting skills
  • Strong knowledge of Linux, MYSQL, SQL, VMWare
  • Familiarity with Active Directory services
  • Communicate complex issues or strategic information in a customer friendly manner
  • Excellent understanding of fundamental networking principles such as OSI model, TCP/IP and UDP protocols, LAN & WAN Network topologies, functional knowledge of TCP/IP Protocol Suite, LAN/WAN access technologies, Internet Security Architectures and Routing Protocols
  • Advanced knowledge of Email technologies, email flow, protocols and best practices
  • Experience in Internet security products involving any of the technologies like Stateful Firewalls, VPN's, PKI, Anti-Virus, IPS, SSL and other security products
  • Experience in supporting the products related to Network Security

Responsibilities For Merchandise Support Senior Analyst Resume

  • Understanding of LAN & WAN Network topologies, strong knowledge of TCP/IP Protocol Suite, LAN/WAN access technologies, Internet Security Architectures and Routing
  • Experience with the implementation, configuration and management of network security products (Firewalls, IPS, VPNs including IPSEC and SSL )
  • Knowledge of managed switches, VLANs and switching protocols
  • Knowledge of Internet devices like Routers, Switches, Load Balancers, Application Proxies, etc., is required
  • Experience in Security Engineering in heterogeneous environments involving both Windows Networks including Active Directory, Radius, Digital Certificates and various versions of Linux
  • Knowledge of eFX and FX business and systems
  • Appreciation of operational risk
  • Role involves regular escalation and coordination activities over evenings, weekends and early mornings

Responsibilities For Infra Tech Support Senior Analyst Resume

  • Diagnose problems quickly and act accordingly
  • Able to plan and manage sales team activities
  • Excellent interpersonal skills and ability to work collaboratively in a team environment with both internal and external contacts (Account Management, Deployment Team, Solutions Architect, Employees, and Venders)
  • Effective organizational and administrative expertise with strong attention to detail, ability to handle several projects simultaneously along with reporting deadlines
  • Experience with desktop operating systems including Windows 7/10 and extensive application support experience
  • Knowledge of computer hardware and peripherals and ability to analyze, repair, and place back into service either laptop or desktop equipment with minimal impact to the client

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