Support Rep Resume Sample

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Dimitri Zemlak
549 Jed Corners,  Houston, TX
+1 (555) 332 1676

Work Experience

Technical Support Rep, Intermediate
07/2017 - PRESENT
Dallas, TX
  • Excellent customer service skills. Ability to read and communicate effectively in English. Basic computer knowledge
  • Work independently and in teams to ensure the success of Spectrum
  • Answering inbound calls from commercial customers with issues regarding their internet, email, telephone, and cable TV services provided by Time Warner Cable
  • Troubleshoot and attempt to resolve customer's issues
  • Setup trouble calls and other service request orders
  • Post field visit follow up calls
  • Troubleshoot and attempt to resolve customer’s issues
  • Support and troubleshoot Velocity loan origination software, Consumer Net, Forms, Decision Engine, and the product’s interaction with Third Party interfaces
  • Provides daily operational support of current audio visual equipment and business needs
Technical Support Rep-rv Products
03/2014 - 03/2017
Phoenix, AZ
  • Interact (primarily via telephone) with internal and external stakeholders including dealership, lending or strategic partners to provide and process information in response to inquiries, concerns and requests related to Dealertrack Canada services and/or products. (50%)
  • Effectively triage, troubleshoot and diagnose potential issues and provide the appropriate resolution or ‘workaround’ to the reporting party. (25%)
  • Provides supplementary training to dealership personnel when required via telephone related to Dealertrack Canada services and/or products (10%)
  • Communicates effectively and with regularity customer/partner feedback received related to the Dealertrack Canada services and/or products (10%)
  • Effectively escalate and communicate systemic issues when needed to ensure internal/external ‘Service Level Agreements’ are delivered as committed (5%)
  • The position reports directly to the Manager of Technical Support, Production Technologies
  • He/she has the authority to remove production equipment from the field for repair and to resolve quality control issues
  • He/she has the ability to produce project reports; equipment testing reports, and to advise clients on available resources and technologies as requested by the department manager
  • Create shareable knowledge using knowledge base and knowledge methodology using tools provided
Entry Level Technical Support Rep
09/2009 - 11/2013
Los Angeles, CA
  • Respond to customer’s queries regarding routine technical issues in a timely, friendly, professional manner. Determine the nature and likely causes of the issue and recommend corrective action
  • Manage case-load in adherence to departmental goals/policies
  • AS/AA or equivalent experience
  • Understanding of operating systems, networking technologies/protocols, and software applications
  • Familiarity with Oracle and SQL relational database management systems and SQL scripting
  • Add a personal touch to the support engagement. Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment
  • Maintain and continue to develop in-depth knowledge of SolarWinds Backup products and services


Herguan University
2005 - 2009
Bachelor's Degree in Computer Science

Professional Skills

  • Basic computer skills Able to speak and read effectively in English Customer service skills
  • Read and communicate effectively in English. Basic computer knowledge. Excellent customer service skills
  • Demonstrate excellent organizational skills and be detail oriented
  • Demonstrated experience in Network Administration/System Administration including experience
  • Excellent customer service skills, for both external and internal contacts
  • Proven analytical skills ability to display innovation, research, investigation and analysis
  • Outstanding PC skills with detailed use of Word and Excel

How to write Support Rep Resume

Support Rep role is responsible for customer, basic, telephony, training, computer, english, planning, database, security, telecommunications.
To write great resume for support rep job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Rep Resume

The section contact information is important in your support rep resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Rep Resume

The section work experience is an essential part of your support rep resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support rep responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support rep position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Support Rep resume experience can include:

  • Strong Microsoft Office, Word, Excel, Adobe Professional skills
  • Read and communicate effectively in English. Basic computer knowledge. Excellent customer service
  • Detailed knowledge and demonstrated experience with Operating System logging and reporting concepts
  • Provide superior customer support to dealers, customers, suppliers, and product teams utilizing professional verbal and written communication skills
  • Demonstrated experience with the Microsoft Windows and Linux platform
  • Prior physician office experience helpful

Education on a Support Rep Resume

Make sure to make education a priority on your support rep resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support rep experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Rep Resume

When listing skills on your support rep resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical support rep skills:

  • Providing a solution capable of routing calls to different agents based on the skills required to resolve or complete the Issue
  • Prior experience using/supporting SaaS or networking products
  • Prior experience using/supporting backup products would be beneficial, but not required
  • Strong experience utilizing Access and PowerPoint
  • Multitasking and ability to prioritize projects to meet challenging and changing deadlines
  • Basic understanding of Ingram Micro programs and services is desirable. Skilled in personal computing

List of Typical Experience For a Support Rep Resume


Experience For Technical Support Rep-rv Products Resume

  • Experience in deploying with various network monitoring systems (Advantages with SolarWinds products and Nagios)
  • Obsess over customer outcomes with your action and decision-making
  • Correct drug test result records as requested, including changes to donor information, facility, and/or panel
  • Maintain and continue to develop in-depth knowledge of SolarWinds products and services
  • Says it like it is – no bullshit
  • Quickly respond to, analyze, and identify possible resolutions for customer’s system issues - Collect, summarize, and chronologically document technical information - Effectively manage system events using tools including Netcool and Clarify - Respond to customer phone inquiries as needed
  • Understanding of IT Network diagrams and what routers AP’s and switches do in networks
  • Participates in continuous training on new products and services, as they become part of Supplier’s responsibilities
  • Field incoming calls regarding customer payment inquires, including acting as the liaison between the customer and TMK’s check payment service provider (CheckFree Bill Payment Services), investigating instances in which payments did not post correctly, and imposing stop payments to customers accounts

Experience For Technical Support Rep, Intermediate Resume

  • Perform daily account maintenance for Personal Online Banking customers including changing addresses, adding features to customer’s existing service, and maintaining a “closed account report” for TMK
  • Maintain and continue to develop in-depth knowledge of SolarWinds MSP cloud products and services
  • Strive to have a maximum impact upon the team’s departmental goals and objectives
  • Reviews and verifies the accuracy of the request and transaction and completes the transaction accordingly
  • Maintains records associated with the transaction and prepares related reports as needed
  • Handles customer inquiries and resolves basic support issues with the customer, vendor and associate team members to help deliver an outstanding customer experience
  • Coordinates and/or assists with inquiries regarding order status, deliver/shipment dates, inventory/product availability, pricing/quotes, and other related questions

Experience For Technical Support Rep Level Resume

  • Knowledge of monitoring protocols like SNMP, WMI,SMI-S, Common Information Model, Performance Counter
  • Troubleshoots and, when necessary, escalates advanced issues and transactions to appropriate team member
  • The role of the level 2 technical support and part of the 24x7 Global Technical Support team across various geographic location
  • Interact with customers at all levels, with demonstrated ability to communicate with both the technical and management (Network, System, Security, Database Managers) across various industries
  • Manage and work support tickets per ITIL best practices

Experience For Tech Support Rep, IT Broadcas Resume

  • Reports to the Technical Support Team Manager
  • Contribute to the central Knowledge-base (author and edit knowledge base articles
  • Demonstrated experience in Network Administration/System Administration including experience with installation, service, and administration of a medium to large multi-server environment
  • Passionate and ability to learn new technologies
  • Interact with customers at all levels, with demonstrated ability to communicate with both the very basic user to the technically advanced (DBA’s, Network Administrators, System Administrators)
  • Work experience required, in either technical support experience or customer relationship management

Experience For Product Support Rep-penang, Malaysia Resume

  • Problem solving: The natural desire and proven ability to identify, assess, and solve problems in both a proactive and reactive manner is required
  • Contribute to the central Knowledge-base (author and edit knowledge base articles)
  • Prioritize, schedule, and manage caseloads of varying quantity for clients. Utilize all available tools and techniques to resolve requests without escalation whenever possible
  • Liaison between internal Client Services and the laboratory to address requests and issues
  • Research lost specimens and received specimen status

Experience For Consumer Care Support Rep Resume

  • Arrange for shipments of specimens identified as “Send-outs” to other laboratories of analysis and track progress with alternate labs
  • Adherence to all established guidelines outlined in Alere’s Employee Handbook
  • Maintain their project statuses in Service Notification project database
  • Review, edit and complete operational reviews that Client Services Representatives prepare
  • This role is critical to the Client Services and Operations team as we are the communication conduit between Fiserv and our clients

Experience For Dealer Support Rep Resume

  • While this role is fast paced and consistently busy, it is very rewarding to know we provide all the information clients need to know about service events, release implementations, business continuity, compliance information and so much more
  • Experience: 0-2 yrs Details
  • Demonstrate ability to problem-solve and think analytically
  • Previous experience in sales, sales support, technical, or customer service role required. SolarWinds is an Equal Opportunity Employer
  • Responsible for interpreting a variety of source documentation from suppliers, product teams and engineering and related websites

Experience For Product Support Rep-technical Resume

  • Work out of the Alpharetta, GA office location
  • Provides detailed market intelligence and territory opportunity information, maintains CRM data as part of the process
  • Manages customer relationships regardless of direct or indirect channel
  • Temporary position for approximately 90 days
  • Cross Cultural Resourcefulness
  • Understands CLIENTs business and its customers and responds appropriately
  • Is adequately and continuously trained to fulfill his or her responsibilities
  • Able to perform 8 hours of work daily in an office environment

List of Typical Skills For a Support Rep Resume


Skills For Technical Support Rep-rv Products Resume

  • Read and communicate effectively in English. Basic computer
  • Basic computer knowledge. Ability to read and communicate effectively in English
  • Demonstrate initiative in taking up more complex and challenging cases
  • At least three (3) years of experience in a laboratory setting
  • Experience providing client support

Skills For Technical Support Rep, Intermediate Resume

  • Appropriate experience in a SAMHSA-certified urine drug testing laboratory, or similar environment
  • Experience supporting large key accounts
  • Work closely with the Escalation Manager on escalated cases and prioritizing case
  • Good understanding of principles ITIL processes, incident/problem management, network protocols and broad range of IT technology
  • Experience in broadcast television, or any Multichannel Video Programming Distributor
  • Regularly required to use hands to operate computer and other office equipment
  • Relational database experience required

Skills For Technical Support Rep Level Resume

  • Deliver outstanding customer service considering buyer’s position and company’s policies in a timely and effective manner
  • One year Customer Support experience required, preferably in a call center environment
  • Working knowledge of SQL, troubleshooting application logs and application support (.Net)
  • Manage competing, continually changing tasks in a fast-paced environment
  • Loves to working in a fast-paced and technically challenging environment
  • A majority of time is spent dealing directly with Polaris dealers, via phone and electronic communication
  • Fluent in Office software and comfortable working in multiple systems

Skills For Tech Support Rep, IT Broadcas Resume

  • Maintain professionalism when interacting with internal and external customers
  • Basic computer knowledge of word processing, Excel spreadsheets, PowerPoint, Visio and electronic mail
  • Communication – comfortable talking to people, managers and associates/teammates
  • Successful completion of CSG and Cable Modem training programs
  • Responsible for adding value to customer beyond expectations
  • Respond to and/or initiate technical troubleshooting sessions with customers, partners, and distributors - via phone, web, email and remote session

Skills For Product Support Rep-penang, Malaysia Resume

  • Coordinate the resolution of technical issues with advanced technical support, development, QA team and escalate issues per standard operating procedure
  • Contributes and reviews the product development, design, releases, testing, recommend improvement of features and usability
  • Able to work weekend and public holiday (Rotating shift)
  • Work under pressure (especially during incident/crisis management)
  • Work with teammates to assist in approving publications they have prepared
  • Service Desk Ticketing Systems
  • Identifies customer needs to the sales management and marketing organization
  • Computers, interactive communication tools, multi-meter
  • Corporate office and shop environments – fast-paced and dynamic

Skills For Consumer Care Support Rep Resume

  • Familiarity of diesel truck technology and components
  • Confident self-starter that drives for results under minimal supervision
  • Work overtime at quarter and year-end
  • Partner with Sales Representatives to ensure all necessary information is gathered and recorded accurately and inform manager if issues
  • Annual CBLs (Safety at Work and Corporate Compliance)

Skills For Dealer Support Rep Resume

  • MS Office 2013/Office 365/Office Online
  • Regularly required to work standard office equipment (personal computer, photocopy machine, fax machine, etc.)
  • Work on a computer up to 8 hours a day
  • Occasionally required to stoop, kneel, climb and lift up to 10 pounds
  • Fluency in both English and Portuguese

Skills For Product Support Rep-technical Resume

  • Knowledge of DB2, Sybase, and AWS helpful
  • Organized and able to prioritize and manage multiple tasks simultaneously Ability to read and communicate effectively in English Basic computer knowledge Math ability to make change, total charges, complete cash drawer reconciliation record Positive attitude and pleasant disposition necessary
  • Develop and interpret both qualitative and quantitative information
  • Understand and troubleshoot application logic and web services applications about xml requests and responses
  • Examine and analyze large sets of data such as log files and database tables, and apply critical thinking to extract meaning and root cause for issues
  • Previous records management, clerical/administrative experience

Skills For Tier Internet & Phone Technical Support Rep Resume

  • 6 months previous health care experience associated with direct patient contact activities
  • Knowledge of professional, effective telephone techniques and customer care. Basic technical and product knowledge
  • Previous ERP system experience desired
  • Advanced ability to understand certification requirements for SAMSHA, CAP and other relevant regulatory bodies
  • Advanced ability to understand the function of a LIS (Laboratory Information System) and other laboratory computer systems
  • Teamwork, Focus on Quality, Attention to Detail, Customer focus
  • Interact with clients through email and over the phone

Skills For Associate Imagery Support Rep Resume

  • Stand and walk prolonged periods. Ability to lift and carry up to 30 pounds
  • Analyze data quickly to make fast decisions
  • Identify, define, and solve complex problems; explore various alternatives and select appropriate solutions to best meet organizational goals
  • Broad application of professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways
  • Agronomic diploma or equivalent
  • Provide accurate and timely technical parts support to dealers, suppliers and customers both internal and external by utilizing internal documentation and databases
  • Processing customer transactions and/or updating, correcting, or altering transactions as requested
  • Seek challenges and take ownership by putting your heart into championing customer issues and creatively thinking of new solutions

List of Typical Responsibilities For a Support Rep Resume


Responsibilities For Technical Support Rep-rv Products Resume

  • Support Corporate Sales and Healthcare businesses
  • Responsible for maintaining all account information for both new and existing Corporate clients in both the Salesforce CRM application as well as the Oracle system
  • Responsible for entering and maintaining Corporate pricing for new and existing clients
  • Supports the Client Service Manager (Healthcare), Corporate Account Managers and Corporate Sales Managers in processing requests received from our Corporate clients including but not limited to
  • Support the Corporate Sales business
  • Responsible for maintaining the accuracy of all account information for both new and existing Corporate clients in both the Salesforce CRM application as well as the Oracle system

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