Sales Support Rep Resume Sample

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Ole Wintheiser
7650 Zieme Court,  Los Angeles, CA
+1 (555) 325 8817

Work Experience


Associate Sales Support Rep
01/2017 - PRESENT
San Francisco, CA
  • Assists with order and opportunity creation and routes through the SalesForce Process to assist AE’s
  • Communicate with AE’s via SFDC once the order has been submitted to sales coordinator for provisioning
  • Validating sale with customer (outbound calling), expectation setting, processing necessary order information for seamless handover to implementation (sales force), project management of all orders through install, validating billing accuracy (icoms)
  • Perform various data entry, such as entering customer dales orders
  • Assist in calling accounts for order placement
  • Handle inbound requests from AE’s, ASD to resolution within SLA including research on products, pricing, availability, tracking
  • Communicate with AE’s and sales support colleagues to problem solve, troubleshoot, facilitate, and coordinate sales related activities
  • Experience in a sales support role
Sales Support Rep
01/2013 - 08/2016
San Francisco, CA
  • Provides sales support to Sales Representative. Coordinates sales for assigned accounts
  • Solicits sale of new or additional products and services
  • Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
  • Follow all policies and procedures outlined in the Albert’s Recall Plan
  • Supports Group Sales Executive, FSR’s, and the Sales Manager in the management of external and internal customer relationships
  • Supports Group Sales Executive in the development and execution of sales strategy for Broker partnerships
  • Participates in sales meetings, presentations and site visits to cultivate external relationships as needed
Business Services Field Sales Support Rep
03/2009 - 10/2012
Dallas, TX
  • Works with Group Sales Executive, FSR’s and Sales Manager to ensure that all sales and consumer related issues are addressed. Communicates status, issues, risk, exposure and recommendations to same on a timely basis
  • Addresses escalated inquires within the Group and Individual sales channels and is responsible to provide updates throughout resolution
  • Supports Group Sales Executive with strategic and consultative presentations of IBC consumer products to brokers
  • Acts as a lead to our Broker support teams in answering inquires throughout the year regarding the Medicare segment
  • Develops relationships and understanding of the Medicare market throughout all Independence’s partnerships, new and existing
  • Assists Manager of Sales during Open Enrollment/AEP period with onboarding, training and mentoring temporary licensed staff
  • Assists with selling Medicare products within the 5-county PA market as needed
  • Assist with FSR related activities out in the field and in the office
  • Assists with various aspects of open enrollment and client meetings as needed, such as scheduling meetings, transporting materials and ordering supplies

Education


Kansas Wesleyan University
2003 - 2008
Bachelor's Degree in Business

Professional Skills


  • Excellent oral and written communication skills; strong problem solving skills
  • Strong organizational and multi-tasking skills with ability to work effectively in a fast-paced environment , under pressure and remain flexible
  • Strong organizational and multi-tasking skills with ability to work effectively in a fast-paced environment, under pressure and remain flexible
  • Developing and maintaining solid system and process skills and results and develop into a strong sales support contributor and team player
  • Strong computer skills including working knowledge of SAP R3, Microsoft Office and Outlook
  • Experience working with CRM systems and Intermediate Microsoft Office skills
  • Strong computer skills including proficiency with Microsoft Office and Internet

How to write Sales Support Rep Resume

Sales Support Rep role is responsible for customer, microsoft, shipping, finance, credit, training, research, insurance, travel, software.
To write great resume for sales support rep job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Sales Support Rep Resume

The section contact information is important in your sales support rep resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Sales Support Rep Resume

The section work experience is an essential part of your sales support rep resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales support rep responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales support rep position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Sales Support Rep resume experience can include:

  • Prior Telemarketing experience
  • Has a good understanding of company value propositions and familiarity with various divisions to help offer a complete experience to the customer
  • Experience handling Sales or experience in a Sales organization
  • Excellent, proven telephone etiquette
  • Commitment to quality and high attention to detail are essential skills
  • Well-developed organizational skills and the ability to successfully manage multiple issues and demands

Education on a Sales Support Rep Resume

Make sure to make education a priority on your sales support rep resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales support rep experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Sales Support Rep Resume

When listing skills on your sales support rep resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical sales support rep skills:

  • Coaching new and existing sales reps to cultivate solid system and process skills and positive results
  • Effective dispute resolution skills
  • Proven customer service skills
  • Strong skills in math, data entry, color/register perception and a high level of accuracy
  • Proven experience meeting or exceeding campaign sales targets
  • Demonstrated flexibility in working in a business with a seasonal sales nature, and ability to set priorities in a fast-paced environment

List of Typical Experience For a Sales Support Rep Resume

1

Experience For Sales Support Rep-global Services Resume

  • Inside sales, customer service or customer-facing sales experience.Strong verbal and written communication skills
  • Monitor the team email queue fulfill requests promptly, utilizing excellent professional communication skills
  • Inside sales, customer service or customer-facing sales experience
  • Proven ability to identify a problem or issue and offer a resolution
  • Demonstrated ability to work in a fast paced, high-pressure environment is required
  • Prioritize orders according to ship date requests or any identified special considerations
  • Assist Sales Support with incoming/outgoing calls
  • Process quotes accurately and timely by reviewing customer requirements and working with the assigned sales rep on any special conditions
2

Experience For Business Services Field Sales Support Rep Resume

  • Fulfill requests by accurately updating shipment statuses in Echo’s internal system as well communicating escalations to the appropriate party
  • Assist with managing Salesforce opportunity inventory
  • Assist customers with shipment tracking when time permits
  • Team player attitude, both within the department as well as partnering with Echo employees across the organization
  • Comfortable working with new technology software, competent in Microsoft Office products (Word, Excel, Outlook) and internet navigation
  • Completes all assigned administrative/operational tasks in an accurate and timely manner, sees all issues through to closure
  • Complete all tasks assigned in a timely and accurate manner and in accordance to approved Policies and Procedures, Desk Procedures, Desk Procedures, CMS and management requirements. This includes, but is not limited to, weekly and monthly status reports, schedules, action plans, compliance actions and other tracking mechanisms
  • A comprehensive knowledge of the IBC Family of Companies products and benefits required
3

Experience For Sales Support Rep & Admin Resume

  • Strong time management, organizational, and communications skills as well as the ability to work independently on multiple tasks in a highly visible environment are required
  • Excellent interpersonal skills to interface with multiple levels of internal IBC associates is required
  • Order Entry and the follow up on POs
  • Track projects, programs, samples and quotations for assigned customers and/or territory
  • Forecast bookings and revenue by month/quarter and by product line for assigned customer base
4

Experience For Associate Sales Support Rep Resume

  • Coordinate quotes between Partner, OEM and Contract Manufacturers that can be cross regional
  • Coordinate amongst Production Managers to respond to customer/rep/distributor requests for high level expedites
  • Follow up with reps on status of shipped samples
  • Investigate Customer Service issues and take appropriate actions to resolve
  • Manage Sales office supply orders and collect and ship parcels from office
5

Experience For Alb-sales Support Rep Resume

  • Meet or exceed individual performance guidelines for all phone statistics (not ready time, log-in/log-out, log-in duration time, call length, and % calls presented/answered, etc.) in order to contribute to the department’s overall service level
  • Research/and resolve missing/incorrect specifications pertaining to orders
  • Verify sample and order specifications, extension of price, assign commission rate, and assign appropriate ship or proof date according to service schedule
  • Edit and enter “open price” orders after obtaining a quote from the estimator
  • Drives the MSC Culture throughout the company to ensure unity of purpose and fulfillment of MSC’s mission
6

Experience For Enterprise Sales Support Rep Resume

  • Select supplier/vendors and prepare/process purchase order for special stock and mill direct orders; email, fax, or mail purchase orders as necessary
  • Review all estimates for accuracy and adherence to company policies and practices
  • Handle “separation” of orders
  • Interact with the sales representative, vendors, and others to resolve work-related questions or inquiries
  • Solve practical problems and deal with a variety of instructions furnished in written, oral or diagram form
  • Resolve any billing issues by confirming promotions and rebates are processed correctly, assist with buyback facilitation of devices. Assist customer with in-building issues for signal boosters, coordinating with cross-functional engineering teams as needed
  • Assist customer with processing upgrades, renewals and add a lines through the order portal or via SFDC
7

Experience For Sales Support Rep Analyst Resume

  • Outbound calling into customers to help uncover sales opportunities within existing clients. Draft marketing blast emails to existing customers on new promotions or other T-Mobile news
  • Assist Enterprise Account Executive with setting up corporate order portal, iBilling, MCSA requests. Ensure customer receives correct activation and shipping information, and assist with customer return process. Coordinate quarterly business reviews with customers and request QBR information for customers
  • Available to work a shift based on the time zone of the team supported
  • Respond to incoming program questions from field sales force, dealers and customers to provide problem resolution by working with various internal team and management. Take ownership of each matter to ensure that the customer is satisfied with the outcome
  • Outbound calls: Problem resolution follow-up calls and post launch communication to dealerships to enhance the relationship with dealer customers to provide for growth of product sales
8

Experience For Sales Support Rep Anly Resume

  • Reporting: Manage, produce and distribute reports to assist management, field sales force and dealers
  • Internal: Assist with errors with online rating, internal rating
  • Troubleshoot and analyze data for inconsistencies
  • Assist in dealer implementation/set up process
  • Execution of customer service processes, and follow up, including communication, systems requirements, processing of Purchase Orders / Sales Orders and Invoicing. Accountability of function is essential as is maintenance of accurate files, documentation and follow through on open/pending items
9

Experience For Senior Sales Support Rep Resume

  • Interacts with Regional Sales Managers and Telesales regarding complex FSC and customer related issues. Evaluates, analyzes and resolves FSC and Telesales concerns. Notifies FSCs, RSMs, Telesales and department manager of unusual situations requiring special attention and higher levels of knowledge
  • Update win/loss stages based on client and sales staff feedback
  • Communicate daily with employees, partners, and customers
  • Maintain open opportunity backlog through open opportunity pipeline report management
  • Complete data-entry and build loads for Customer Sales reps
  • Contact partner carriers for time sensitive information and properly update Echo’s internal system
  • Communicate issues proactively to the Customer Sales Rep to ensure problems are resolved quickly
10

Experience For Sales Support Rep On-site Resume

  • Build and maintain relationships with Echo customers
  • An eagerness to expand knowledge of Echo and the transportation industry
  • Receptive to new ideas and opportunities
  • Develop rapport and evaluate the business owner/decision maker?s Human Capital Management needs, determining which products are appropriate and referring to internal partners as needed
  • Establish Paychex?s position in the marketplace as a quality nationwide payroll and human resource service provider by effectively presenting product offerings and benefits
  • Resolve any billing issues by confirming promotions and rebates are processed correctly, assist with buyback facilitation of devices. Assist customer with in-building issues for signal boosters, coordinating with cross-functional engineering teams as needed.Assist customer with processing upgrades, renewals and add a lines through the order portal or via SFDC

List of Typical Skills For a Sales Support Rep Resume

1

Skills For Sales Support Rep-global Services Resume

  • Proven customer service skills
  • Able to set priorities and meet deadlines while accomplishing team objectives
  • Strong customer focus with professional demeanor
  • Good attention to detail and accuracy with figures
  • Experience in Microsoft Office programs (Word, Excel, PowerPoint)
  • Completing customer applications and preparing finance documents within an origination system
  • Ensuring data accuracy whilst working in a fast paced environment
  • Providing sales support to assigned sales reps, teams and managers in a manner to assist in multiplying their results
2

Skills For Business Services Field Sales Support Rep Resume

  • Working knowledge of supply chain concepts
  • Providing superior support to sales reps and our customers as they make phone and email enquiries
  • Continuously learning and making recommendations to improve existing processes to increase velocity
  • Resolve production scheduling, shipping, and invoicing problems
  • Provide assistance and coaching to account executives related to order flow, billing systems and salesforce.com
  • Perform daily activities using the following applications: Salesforce.com, CSG, ICOMS, Outlook, IM, Excel, Access, Word and PowerPoint
  • Increase sales and revenue, finding new sales, supporting the sales staff, complete customer support for sales, and for service
  • Continuous tracking and updating of opportunities in the CRM system
  • Develop written documentation and procedures for assigned customer accounts. Is extensively working with Internal teams to offload repetitive tasks
3

Skills For Sales Support Rep & Admin Resume

  • Create and manage multiple customer operations, including shipment, export, and warranty programs
  • Coordinate the program/project from delivery through field support interfacing with PMs, vendors, sales, and business leads in the US
  • Monitor PO placement and track incoming supply for warranty support, ensure that parts are properly allocated to warranty support
  • Manage multiple customer operations, including shipment, export, and warranty
  • Coordinate the program/project from delivery through field support interfacing with PMs, vendors, sales, and business lead
  • Perform analysis and reports for inventory stocking level for warranty support
  • Monitor inventory stocking and determines appropriate PO amounts
  • Monitor PO placement and track incoming supply for warranty support
  • Knowledge of sales cycle and solution selling techniques
4

Skills For Associate Sales Support Rep Resume

  • Develop ongoing awareness of the customer's product needs and product portfolio
  • Proficiency with computer systems including Siebel and JDE
  • Develop deep and lasting relationships with customer personnel via phone
  • Work with Outside Sales, Product Marketing and Corporate to generate quotes for non-standard items and/or high volume RFQs
  • Work with distributors/reps to ensure proper backlog coverage by reviewing backlog, shipments and current lead-times
  • Work with Accounting, Production Managers, and the customer when credit hold situations arise
  • Perform Tactical Marketing responsibilities and other projects, as required
  • Self-motivated and multi-task focused
5

Skills For Alb-sales Support Rep Resume

  • Work closely with management and team members to resolve problems and issues
  • Create and maintain process for shipping through multiple systems (such as US, UK, Sage) for export purposes. This include part creation, FIN availability, PO creation, and invoice
  • Strong Medical product and department process knowledge
  • Experience interacting with customers in a helpful and friendly manner to understand their needs
  • Demonstrated ability to juggle multiple PC applications at a time
  • Post-graduate experience in customer service or supply chain
  • Experience in a sales environment
  • Demonstrated ability to complete intermediate to advanced inventory management analysis
  • Demonstrated ability to complete intermediate to advanced risk management analysis
6

Skills For Enterprise Sales Support Rep Resume

  • Experience in related field
  • This role requires strong technical product, system and process knowledge
  • Work with vendors and internal departments to resolve complex issues
  • Network with senior internal and external personnel
  • Leads, cross trains, and mentors new members of team on all operations
  • Provide summary data and analysis of warranty program to customer
7

Skills For Sales Support Rep Analyst Resume

  • Communicate value proposition and differentiate SiteOne's products and services
  • Think quickly and make decision
  • Knowledge of Plant Material
  • Answer a high volume of calls
  • Ensures that all terms and conditions are in compliance with Microsemi's standard terms or within distributors signed contracts
  • Using knowledge of company products, services, technology and the market place, oversees sales operations activities to achieve company, division or business unit goals
  • Understands the importance of the external/internal customer to Microsemi
8

Skills For Sales Support Rep Anly Resume

  • Build up, and maintain, strong and deep knowledge of the sales process, ordering process, product information and configuration and systems used daily by the sales support team
  • Work together with team members to ensure the smooth operation of day-to-day business within the department and throughout the company. Providing back-up support to other team members as needed
  • Manage rejected orders and order exceptions to ensure the continued processing of orders
  • In conjuction with Sales Team and Location Management develops short and long-range product line strategy plans including sales and profitability objectives and analysis of performance
  • Develops and delivers product presentations and training to sales force and customers as needed
  • Responsible for sales cycle related questions and answers, order processing and resolution
  • Knowledgeable of sales processes, procedures, and terminology
  • Comprehensive knowledge of cross departmental processes and procedures
  • English capability; at least 700 or higher score with TOIEC test
9

Skills For Senior Sales Support Rep Resume

  • Motivated to meet and exceed sales and retention targets
  • Advanced-Beginner to Intermediate Microsoft Office Suite knowledge (Word, Excel, PowerPoint, and Outlook)
  • The Sales Support Specialists input and feedback is seeked out to assist in improving departmental policies, procedures, guidelines, operations standards and process and system efficiencies and effectiveness
  • Sales Support Specialist seeks the input, advice and guidance of a Sr. Sales Support Specialist to answer daily operations and subject matter questions to assist in smooth order processing, accuracy and a positive customer experience
  • Bi-Lingual requirement- (Spanish Required)
  • Proficiency in MC Outlook, Word, Excel required
  • Sense of urgency and desire to succeed
  • Knowledgeable of customer service policies, practices and systems
  • Talent Focused: We recruit, develop, mentor and retain the best
10

Skills For Sales Support Rep On-site Resume

  • Team Players: We respect and support each other and put team first
  • Solution Oriented: We get the facts and solve problems; find win-wins
  • Provide sales support to Key Account Managers and Business Develop Managers
  • Handle day to day customer needs including diagnosing customer problems, providing customer quotes, taking customer orders, coordinating order logistics, sourcing and monitoring order fulfillment via phone
  • Leverage solution focused sales tools and processes to maximize growth with assigned accounts
  • Maintain appropriate professional and technical knowledge
  • Ensure that customers are aware of and fully utilizing all of SiteOne’s capabilities including SiteOne University, vendor support, and Partner’s Program
  • Maintain high level of customer satisfaction with assigned account
  • Communicate with Business Development Managers, Key Account Managers, Store Personnel, and Line Of Business Specialists

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