Support Project Manager Resume Sample

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Chelsie Stanton
12751 Stoltenberg Crescent,  New York, NY
+1 (555) 156 2276

Work Experience


Practice Support Project Manager
10/2015 - PRESENT
Houston, TX
  • Ensures that updates of product related manuals and instructions are distributed and communicated internally and to agreed parties in the customer’s organization
  • Current driver’s license, car registration and auto insurance required
  • Identify and general actionable clinical data analyses for clinical care teams to improve clinical care processes to optimize quality, safety and outcomes for patient care
  • Data analytics experience, (Excel, Access) needed to translate complex risk adjustment algorithms as well as detailed specifications from payers such as CMS, Blue Cross and others, as well as evidence based best practices, into benchmarked, actionable analyses, scorecards and dashboards
  • Maintain mastery of skills with all firm technology used at the firm and further develop nuances and better users within firm technology
  • Assist others in practice support with the creation of written best practice guidelines, work flows, and forms to apply within the department or in case/deal management
  • Develop workflows and modifications for firm-wide use in document review software and case management software (e.g. document preservation and document production spreadsheets)
  • Train attorneys, paralegals and staff on case management tools and other technology as well as best practices in leveraging technology for the most efficient practice of law
  • Work with the director of practice support to develop and run annual training for newly assigned litigation attorneys on firm processes and available tools
Customer Support Project Manager
02/2011 - 08/2015
Houston, TX
  • Present e-discovery updates and new litigation tools to litigation department at monthly meetings as appropriate
  • Present corporate technology updates and new corporate technology tools to corporate department at monthly meetings as appropriate
  • Maintain firm documentation of all ESI received from clients and copies of all outgoing ESI from the firm
  • Closely monitors project/case status and provides routine status reports including task completion reports and data delivery schedules
  • Handle destructions and archival of all client matter data under firm retention policy guidelines
  • The position is responsible for providing consulting and project management services in support of all practice groups
  • Provide in-house consulting services to all firm practices with respect to the use of technology to provide more efficient practice of law
  • Provide education and guidance to lawyers and paralegals with respect to firm technologies, best practices, and benefits and risks
Systems Support Project Manager
11/2006 - 11/2010
Phoenix, AZ
  • Prepare comprehensive project plans to meet matter requirements throughout the case/deal lifecycle, including those pertaining to specific legal points
  • Manage and oversee the implementation of project plans within budget and schedule constraints and report regularly to the legal team with respect to actual versus projected costs and schedule milestones
  • Interface with IT personnel to ensure data integrity, security, and access
  • Assess trial support requirements and utilize a mix of in-house and external resources to satisfy these requirements
  • Assist with the in-firm marketing of the Practice Support capabilities and services and in the assessment and implementation of new technologies, practices, and products
  • Track and record all time worked contemporaneously and accurately
  • Knowledge of presentation technology available in the market and consideration of which are best-suited for use at the firm
  • Knowledge of presentation best practices
  • Stay current with law and technology advances in electronic discovery and all other practice group functions

Education


New York University
2002 - 2006
Bachelor's Degree in Related Field

Professional Skills


  • Effective and proven relationship building skills
  • Decision making skills and assertiveness
  • Motivational and inspirational leader with superior decision making skills and assertiveness
  • Impeccable presentation & negotiation skills, team player
  • Demonstrated ability to define and effectively execute strategy across a large, highly matrixed organization
  • Initiative and self-confidence, adaptable and able to cope with changing and evolving priorities whilst being able to identify new opportunities
  • Experience delivering support services and a significant part of it in managing BI & ETL projects

How to write Support Project Manager Resume

Support Project Manager role is responsible for customer, remedy, shipping, retail, credit, training, purchasing, litigation, manufacturing, design.
To write great resume for support project manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Project Manager Resume

The section contact information is important in your support project manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Project Manager Resume

The section work experience is an essential part of your support project manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support project manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support project manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Support Project Manager resume experience can include:

  • Critical Thinking & Problem Solving: recognizes problems or situations that are new or without clear precedent; evaluates alternatives and find solutions using a systematic, multi-step approach; develops improvements and innovations to enhance performance. Able to prioritize tasks and perform under tight deadlines
  • Impeccable communication and organizational skills: excellence in both written and oral communications whether in person, on the phone, or email; able to prioritize and multitask in a fast paced environment with tight deadlines; able to organize self and work environment for efficiency and ready access to critical information
  • Strong experience with desktop publishing
  • Seven years of experience leading complex projects in the subject area of expertise
  • Strong capability using PC office tools (Word, Excel, etc.)
  • Post-secondary education in engineering, business or an equivalent level of direct project management experience

Education on a Support Project Manager Resume

Make sure to make education a priority on your support project manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support project manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Project Manager Resume

When listing skills on your support project manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical support project manager skills:

  • Excellent listening and persuasion skills along with written and verbal communication
  • Builds strong, effective working relationships
  • Communicate effectively and leverage influence at all levels
  • Strong understanding of Financial Analysis - Project costing / Cost-Benefit Analysis
  • Experience managing cross-functional teams, vendors
  • Our team members' health and wellness is our priority as well as rewarding them for their hard work

List of Typical Experience For a Support Project Manager Resume

1

Experience For Practice Support Project Manager Resume

  • Prepare supporting White Papers, while working closely with other CSG managers, to describe the WESCAM business model for customer support
  • Identify focused clinical performance improvement solutions by translating data into actionable, tangible implementation tactics
  • Maintain continuing education on PM principles and strategies at ABB and in the global workforce
  • Proofread typed material for contextual, grammatical, typographical or spelling errors
  • Have the opportunity to work with a powerful web application using some of the latest Cloud-based technology
  • Own communication for a set of customers ranging from support presentations to weekly review calls
  • Act as an ambassador of CPQ Support during critical customer go-live periods
2

Experience For Customer Support Project Manager Resume

  • Extreme attention to detail is required; Able to handle stress and high pressure situations
  • Mastery in a broad variety of information technology software systems including but not limited to: CaseMap, TextMap, Relativity, Eclipse SE, Legal Anywhere, DocuSign, ECapture
  • Effectively troubleshoot, (quickly identify problem areas or situations, evaluate probable causes) and take appropriate action to resolve issues
  • Customer service attitude towards all staff including attorneys, paralegals and assistants when asked to help out with a matter or perform a specific task in any department
  • Provide technology training to individuals or groups, to continually learn and provide instruction of a variety of software applications
  • Not easily intimidated/fearful of asking questions of a superior or attorney. Able to diplomatically point out when either is incorrect in their assessments of situations
  • Identify and generate actionable clinical data analyses for post-acute and diversified business clinical care focused teams to improve clinical care processes to optimize quality, safety and outcomes for patient care
3

Experience For Service Center Support Project Manager Resume

  • Data analytics experience (Excel, Access, SQL, etc.) needed to translate complex risk adjustment algorithms and detailed payer specifications and/or evidence based best practices, into benchmarked, actionable analyses, scorecards and dashboards
  • Develop engagement strategy with clinical leadership by developing and translating into actionable information, interpreted multi-layered data analytics, testing hypotheses resulting in meaningful plans for clinical teams to utilize and implement to achieve optimal outcomes in quality, safety, culture of safety, and infection prevention
  • Perform complex analyses using appropriate analytical and statistical techniques and modeling, pulling from various data sets to make information meaningful to clinicians
  • Manage physician, nurse, clinician, administrative, and executive relationships across multiple post-acute and diversified business sites of care and clinical performance improvement teams
  • Support structural and cultural changes required with meaningful input for optimal clinical care process within the post-acute care and diversified business sites
  • Create, maintain, and interpret various clinical dashboards/scorecards for the post-acute and diversified business sites, including the overall quality & safety work plan
4

Experience For Systems Support Project Manager Resume

  • Prepare and communicate written and oral reports to customers translating the clinical data analytics into actionable information
  • Pull data from electronic medical record databases to create clinical data analyses for post-acute and diversified business sites
  • Maintain knowledge of current trends and developments in the field of healthcare clinical data analytics, evidence based best practice, and industry innovations by reading literature and maintaining colleague networks
  • Identify and generate actionable clinical data analyses for physician practice clinical care focused teams to improve clinical care processes to optimize quality, safety and outcomes for patient care
  • Manage physician, nurse, clinician, administrative, and executive relationships across multiple physician practice sites of care and clinical performance improvement teams
  • Create, maintain, and interpret various clinical dashboards/scorecards for the physician practice sites, including the overall quality & safety workplan
  • Support structural and cultural changes required with meaningful input for optimal clinical care process within the physician practice sites
  • Pull data from electronic medical record databases to create clinical data analyses for physician practice sites
5

Experience For Director Client Readiness & Support Project Manager Resume

  • Drive multiple projects to successful completion
  • Quickly troublseshoots and resolves problems
  • LSS Yellow Belt. (Required)
  • Administer Relativity Software and support attorney’s use of Relativity
  • Support to SCE’s Facility Clearance Program
  • Budget as detailed in Impact section Large/ complex/ single or multiple regions
  • Manages internal as well as external resources with a team size generally greater than 20 people from multiple countries
  • Responsible for overall performance and management of the helpdesk call center
6

Experience For Business Unit Support Project Manager Resume

  • Manages staff, sets priorities, resolves conflicting direction and serves as subject matter expert for the helpdesk and overall interfaces with customer staff on all helpdesk issues
  • Successfully lead, manage, and execute the roll-out of various strategic initiatives across CCB
  • Consumer Bank representative and liaison with other lines of business across CCB to promote collaboration and enforce the One Chase vision during the implementation of all field initiatives
  • Responsible for overall performance and management of the helpdesk call center; manages staff, sets priorities, resolves conflicting direction and serves as subject matter expert for the helpdesk and overall interfaces with customer staff on all helpdesk issues
  • Contribute to the pre-sales process by providing proposals
  • Interface with all project stakeholders to take projects from original concept through to final implementation
  • Ensure that the project delivers the as-sold solution, remains within baseline budget and is delivered on time, while achieving quality criteria and maintaining client satisfaction,
7

Experience For Customer Product Support Project Manager Resume

  • Revise and create branch policies and procedure documentation (Source Cards, Forms) to support branch execution of operational priorities
  • Act as a people manager within a matrixed environment and provide feedback to the relevant line managers
  • Craft and publish timely branch emergency communications including response guidance and associated workarounds that are well coordinated with sister customer delivery channels (CCS)
  • Has good leadership skills, good communication and collaborative skills
  • Has good experience in project management and has great interest in technology
  • Operate standard office equipment such as computers and photocopiers
  • Manage issues and corrective action plans end to end
  • Manage positive working relationships with key business and functional partners including branch operations, risk, fraud, control, customer experience, compliance, legal
  • Provide ad-hoc project management, facilitation, and operations subject matter expertise support for key branch operations and business initiatives
8

Experience For Senior Support Project Manager Resume

  • Coordinate all aspects of the Proposal submission to maintain a high level of satisfaction through timely and accurate processing of project and quote approvals
  • Lead communications with Management, Regional Sales Managers, Sales Channels and Proposal Engineers to ensure that RFQ’s are evaluated, priced and approved per ABB Policy and ABB Table of Authority
  • Initiate and prepare Full Cost Models and Risk Review documents as necessary
  • Review Project orders to be in complete agreement with project proposal for all technical and commercial aspects and develop a plan for contract satisfaction
  • Attend / participate in Customer kick-off meetings along with conduct internal kick-off meetings with the proposal engineer, customer support personnel designated for order entry, manufacturing and/or purchasing (buyer/planner), quality (as applicable), and SAP Engineer (as applicable)
  • Work with Customer Support to ensure Project orders are entered accurately
  • Create purchase requisitions and facilitate approval of purchase orders as necessary
  • Work with Buyers/Planners to ensure schedule of ordering, completion and arrival of parts, components, etc. meet specification requirements. Create purchase requisitions and facilitate approval of purchase orders as necessary
  • Schedule and lead project review meetings to prioritize, schedule, and monitor work assignments and ensure completion of assigned project tasks with a high level of customer satisfaction and in compliance with recognized industry standards and ABB Policies and Procedures
9

Experience For Apple Pay Technical Support Project Manager Resume

  • Coordinate shipping with factory, freight forwarders and Export Compliance (ECA) if required
  • Obtain shipping releases from customer
  • Prepare and review project financial reports at various points of the project to ensure project is within budget
  • Initiate invoices as contractually directed. Ensure payment is received. Communicate with customer on late payments or to resolve any disputes prohibiting payment
  • Conduct project close-out meetings or issue project closure report internally / externally as applicable
  • Ensure the completion and maintenance of all records, paperwork, documentation, etc. necessary to comply with regulatory demands and ABB’s Policies and Procedures
10

Experience For EDC Upgrade Support Project Manager Resume

  • Act as the ILS lead for all sales and bid activities that require responses for system level support services
  • Review and interpret Request For Proposal (RFP), Request For Information (RFI), or capability questionnaires for product support requirements, solicit external product vendors for support requirements, and coalesce all that data into a clear support strategy
  • Interpersonal skills necessary in order to communicate in person, by e-mail and telephone and follow instructions effectively from a diverse group of clients, attorneys and staff and provide information with ordinary courtesy and tact
  • Travel to private and public buildings, locally and statewide, via private or public conveyance to assist attorneys in attending to client needs on legal matters
  • Very good knowledge of English, German or French knowledge are also welcomed
  • Masters or equivalent university education

List of Typical Skills For a Support Project Manager Resume

1

Skills For Practice Support Project Manager Resume

  • At least 3 – 8 years' working experience
  • Is an excellent, clear communicator
  • Experience as an established Support Project Manager - let's say at least 1-2 years actively spent in project management
  • 87 - 7.91 years’ experience in function
  • Experience with Business Objects, and dashboard tools
  • Strong knowledge of MS Office (master Excel and PowerPoint), SharePoint, Microsoft Publisher
2

Skills For Customer Support Project Manager Resume

  • Experience or equivalent IT Service Management toolsets
  • Broad business experience with an emphasis in the investment advisor and/or wealth management environments
  • Strategic thinker with a proven ability to create innovative solutions to complex problems
  • Gain experience of a mature business support process in one of the largest financial institutions in the world
  • People, change and Resource management; cross functional and multi-skill challenges
  • Relevant experience with program/project management in a high technology or Internet-based software development environment
  • Relevant experience to manage upgrades in a high technology or Internet-based software development environment
  • Project management experience in customer support, preferably in fast-paced, hyper-growth organizations
  • Understanding about how corporate deals work and how a deal process gets done. Ability to apply different types of technology to assist the corporate practice
3

Skills For Service Center Support Project Manager Resume

  • Understanding of ABB Products & Markets and Channels to Market
  • Track record of leading employees to deliver exceptional levels of customer service while deepening relationships
  • Enjoys bringing order out of relative chaos (very organized)
  • Simply finds a way, displaying creativity and tenacity when others might admit defeat
  • Can work outside a well defined structure/process, constantly making improvements along the way
  • A thorough understanding of generic Project Life Cycle management controls
  • A thorough understanding of the Software Development Life Cycle (SDLC)
  • Decision making to create action
4

Skills For Systems Support Project Manager Resume

  • CAPM certification preferable or working towards CAPM
  • Prepare customer submittals, order acknowledgements, progress reports, design and drawing submittals for review. Obtain customer approvals
  • B.A. of B.S in Life Sciences or Computer Science field, or equivalent
  • Responsible for the timely and effective delivery of personally assigned tasks, bringing to the immediate attention of management any circumstances causing delay, concern or requiring higher level authority to proceed
  • In conjunction with key resources from each department, coordinates activities of project personnel to ensure project progresses on schedule and within budget
5

Skills For Director Client Readiness & Support Project Manager Resume

  • Supporting the Portfolio Manager in the development and achievement of the department’s operational and strategic objectives considering the global impact of EDC Upgrades
  • Takes ownership of project/portfolio issues, seeing them through to a satisfactory conclusion, delegating where appropriate and communicating appropriately and effectively
  • Assist in the establishing and maintaining standards and procedures for project reporting, upgrades, and documentation, thus ensuring that these solutions conform to company standards and SOPs and bringing to the attention of the bringing to the attention of the management any developments in practice and procedure that warrants review
  • Compliance to all applicable business and IT related SOPs to ensure consistency of process considerations
  • Facilitates productive, meaningful client and team meetings
  • Is flexible in their approach and tools but driven to achieve results all the same
  • Assertive with client satisfaction orientation
  • Drivers Licence and own vehicle essential
6

Skills For Business Unit Support Project Manager Resume

  • PMP/AGILE designation highly desirable or UK equivalent (Prince 2-Practitioner)
  • Verbal and written communication / negotiation
  • Proactive view and practical approach toward role
  • Energetic and enthusiastic approach
  • Self-starter and be able to work both independently and in a team environment
  • Able to work multiple projects simultaneously in a lean administrative environment
  • Knowledge of electronic discovery benefits and risks, methodologies and practices, technologies, tools and products
  • Complete understanding of Electronic Discovery guidelines, including preservation, collection, processing and production protocol and ability to apply them to complex litigation cases
7

Skills For Customer Product Support Project Manager Resume

  • Organize and prioritize numerous tasks and complete them under time constraints. Ability to concentrate and pay close attention to detail when evaluating legal matters
  • One year as manager or supervisor of an IT Call Center with more than 15 agents
  • HDI Manager certified or higher, or can achieve HDI Manager Certification or higher in 12 months
  • Supervisory/Management skills - involving Customer Service skills, Incident Management, Service Desk, Knowledge Management, and BMC Remedy experience or equivalent IT Service Management toolsets
  • Demonstrated Supervisory/Management skills, involving Customer Service skills, Incident Management, Service Desk, Knowledge Management, and BMC Remedy
  • Two or more years as manager or supervisor of an IT Call Center with more than 15 agents
  • Supervisory/Management skills- involving Customer Service skills, Incident Management, Service Desk, Knowledge Management, and BMC Remedy Experience or equivalent IT Service Management toolsets
  • Thorough understanding of the Bid to Collection process
8

Skills For Senior Support Project Manager Resume

  • Thorough understanding of ABB Group Directives and LBU Sales Policy
  • Thorough understanding of Project Management principles and processes
  • Member of the Society For Maintenance and Reliability Professionals (SMRP) or other equivalent designation is an asset
  • Member of the Project Management Professionals (PMP) an asset
  • Makes use of and contributes to Services PM Profession community
  • HDI Certification at Manager level or higher
9

Skills For Apple Pay Technical Support Project Manager Resume

  • Willingness to travel to client locations ​
  • ETL and BI system administrators
  • Assure on-time arrival and placement of vendor fixtures for all merchandise divisions by contacting Category Managers and providing timelines for vendor fixtures to assure product presentation
  • Assure that product flow and adjacency adhere to company standards by coordinating meetings with Sr. Visual Merchandise managers to assist in mapping of new store merchandise layout and offer feedback on plan-o-gram adjustments in each project
  • Follow floor plan allocation schedules and adjust schedule as needed based on product delivery to ensure product planning stages are completed on time through communication and follow-up with Category Managers
  • Assure retail staff and resources are allocated for new store and existing store remodels by hold meetings to communicate clear direction to team by provide merchandising standards and maps to ensure proper store set
  • Establishing equipment and supply requirements for all new stores and existing remodels, by reviewing floor plan of each store and evaluating the amount of supplies and equipment required to maintain the building and property
  • Prepare pricing of Vestas’ Project Management and construction activities for wind farms
10

Skills For EDC Upgrade Support Project Manager Resume

  • Estimate projects in advance & justify and discuss project with all levels
  • Develop or refine Scope of Work (SOW) for projects to meet customer needs
  • Skill at prioritizing and balancing multiple strategic projects with business expertise and demonstrated experience of operational skills translated into strategic business impact
  • Understanding of organizational dynamics, operating experience with large and complex organizations with proven ability to influence stakeholders with functional and global reach
  • Experience in Benefits Enrollment Administration
  • PMP certification or equivalent, with BS or MS in aligned field of study

List of Typical Responsibilities For a Support Project Manager Resume

1

Responsibilities For Practice Support Project Manager Resume

  • Monitor and reinforce internal processes to ensure a consistently positive support experience for customers
  • Easy to meet people from different cultures
  • See the big picture and are goal and result-oriented
  • Can motivate and lead project employees
  • Improve customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes
  • Ensure that the project delivers the as-sold solution, remains within baseline budget and is delivered on time, while achieving quality criteria and maintaining client satisfaction
  • Effectively cultivate, organize, prioritize, and execute projects to meet customer and departmental needs
2

Responsibilities For Customer Support Project Manager Resume

  • Manage proactive outreach to customers for planned and unplanned maintenance activities
  • Collect and analyze data to determine common trends for process improvement
  • Function efficiently and self-sufficiently in a fast-paced, technology-driven environment
  • Facilitate open communication with cross-functional teams to expedite customer issues from start to finish
  • Understand technical problems at a high level to clearly articulate and communicate action plans with customers and support engineers
  • Continual system improvement
3

Responsibilities For Service Center Support Project Manager Resume

  • Well-organised and planned
  • Partner regularly with
  • ETL and BI developers
  • Manages staff, sets priorities, resolves conflicting direction and serves as subject matter expert for the helpdesk and overall interfaces with staff on all helpdesk issues

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