Support Executive Resume Sample

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Carrie Johnston
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Work Experience

Business Support Executive, Kota Bharu
12/2016 - PRESENT
Detroit, MI
  • Experience in supporting GMI and associated applications
  • Very strong iSeries skills and understanding of GMI batches and ability to decipher dependencies and job configurations
  • Have troubleshooting skills and address any user concerns/issues with GMI for F&O and OTC processing. Rerun of jobs and reports, investigation of issue through log files etc
  • Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Use and apply basic technical principles, concepts and techniques
  • Can work under minimal supervision, with general guidance from more seasoned consultants or managers
  • Professional and confident communicator in individual and group situations
  • Knowledge of how to obtain data from numerous systems, combined with the ability to analyse the data efficiently and effectively
Online Product Support Executive
06/2012 - 11/2016
Houston, TX
  • Customer focused and responsive
  • Proven problem solving skills within a tight deadline
  • Preparation of Consultant ‘panel’ responses
  • Production and distribution of internal ‘client win’ documents detailing new business appointments, starting the new account process
  • Assisting in the maintenance of Fidelity’s proprietary databases to monitor and record sales prospects
  • Assist to perform AML CDD for low/medium and high risk customers including remediation review for corporate customers
  • Undertake the preparation of AML/CFT reports and statistics for the department
  • Head WCM Business Support
  • Demonstrates knowledge and advises on usage of learning technology (including Learning Management Systems), Abbott’s desktop technical environment, authoring tools, and interfaces; stays abreast of trends for delivery of new technology, technical standards and best practices
Online Support Executive
03/2009 - 05/2012
Phoenix, AZ
  • Manages new-hire/on boarding training within LMS and reporting for new employees during transition period developing training manuals to train or keep every user updated
  • SFE Support in QlikView (QV) (50 % of time)
  • Manage and Consolidate all LATAM Dashboards
  • Access to QlikView Server to rapid issues fixing (Admin Request)
  • Unify and create consistent and trust reports and present them in consolidated Dashboard
  • Provide full support to affiliate with their Dashboards
  • Train QlikView users (SFEs, DMs, BEST, Marketing Mng) as soon as develop training materials about QV/KPIs/Dashboard/Building Report


University of Minnesota, Morris
2005 - 2009
Bachelor's Degree in Statistics

Professional Skills

  • Strong organizational, administrative skills and time management skills with ability to meet deadlines
  • Strong verbal and written communication skills, a solid client-facing business acumen and a foundation on client satisfaction
  • Proficient in English with excellent oral and written communication skills
  • The nature of the job requires the applicant to have excellent interpersonal and communication skills and to work on tight deadlines
  • Strong interpersonal skills, a positive attitude and the ability to thrive in a fun collaborative environment with multi-disciplinary teams
  • Strong time management / project management skills
  • Use strong written and verbal communication skills tailored to the audience's needs to communicate all aspects of SDK integration process and issue resolutions

How to write Support Executive Resume

Support Executive role is responsible for english, integration, analytical, printing, retail, finance, credit, training, procurement, reporting.
To write great resume for support executive job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Executive Resume

The section contact information is important in your support executive resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Executive Resume

The section work experience is an essential part of your support executive resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support executive responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support executive position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Support Executive resume experience can include:

  • Excellent administrative skills/experience with thorough attention to detail
  • Good computer skills and quick learning new tools and systems
  • Strong analytical skills with a high proficiency in MS office
  • Good written and oral communication skills and able to interact with people of various levels
  • Creative problem solving skills and unyielding focus on client satisfaction
  • Great telephone communication and problem solving skills

Education on a Support Executive Resume

Make sure to make education a priority on your support executive resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support executive experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Executive Resume

When listing skills on your support executive resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical support executive skills:

  • Apply analytical thinking, problem-solving skills and critical-thinking skills; ability to make decisions where there are competing
  • Customer Oriented with good selling skills and product knowledge
  • Possess good organization and administrative skills
  • Adhering to best practices and processes, maintaining ownership of queries to their conclusion and effectively managing hand-offs with stakeholders
  • Disciplined, systematic problem solving skills required
  • Competent communications and presentation skills

List of Typical Experience For a Support Executive Resume


Experience For Business Support Executive, Kota Bharu Resume

  • Customer communication and business develop skills
  • Hands-on experience working on ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, Zendesk
  • Liaison between Affiliates and IT in order to meet local and specific needs in a fast and effective way
  • Able to write & read good English
  • Publishing and scheduling Live and VOD content using a web-based Video CMS for upcoming and recent sporting events
  • Delivering training by phone to new and or existing properties on how to use’s extranet and rates & availability system
  • Managing Range & Price, Quote Forms with customers to support NAMs during range review & ensuring customers & Philips systems are aligned
  • Providing structured and ad hoc reporting and analysis on margin performance

Experience For Online Product Support Executive Resume

  • Understanding & working knowledge of Adobe In-Design, Photoshop, Illustrator and Dreamweaver
  • Designing and producing other key reports/analysis to team to support business decisions and account plans
  • Ordering and managing samples requests though to customers
  • Responding to queries and complaints immediately
  • Overseeing sports content that appears on FOX+. Ensure they are timely, up to date and relevant at all times

Experience For Latin Support Executive Resume

  • Assisting the team in product/solution presentations or engagements
  • Providing expertise and guidance for other product verticals that leverage similar technology
  • Troubleshooting Strategic customer queries in a professional, efficient and timely manner, received primarily via phone and email
  • Providing assistance and Quality Control to the busy sales operation
  • Answering, taking messages and directing calls for appropriate senior management and parties;
  • Troubleshooting queries in a professional, efficient and timely manner, received primarily via phone and email
  • Helping clients correctly implement and test our ad tracking code on their site, and video players, and troubleshooting implementation issues as they arise

Experience For Online Support Executive Resume

  • Identifying best practices and assisting in the creation of support materials; implementation guides, FAQ’s, etc
  • Maintaining product knowledge across the entire range of Thomson Reuters UKI Legal online services
  • Training and support for the technical aspects of our product solution to clients
  • Demonstrating products to technical and non-technical audience
  • Support BV’s by providing training to new properties on how to use BV’s extranet
  • Accountable for supporting lead generation activities through telemarketing activities during periodic campaigns

Experience For Sales Support Executive x Resume

  • Accountable for supporting the commercial team members with quoting existing and prospective customers
  • Responsibility for all updates, data loading, graphic views and running of QV Platform
  • Conduct proposal review, Underwriting analysis in accordance with Underwriting guidelines
  • Work with Business Sales support to follow up on outstanding supporting documents from agents
  • Timely clip creation using a cloud based editing tool
  • Be proactive in finding ways, editorially or technically, to maintaining the most up to dates of sports content visually
  • Full support of client SDK integration from technical kickoff through to post production ongoing support for multiple accounts running in parallel

Experience For Operations Support Executive Resume

  • Performs month end closing activities for system business in Oracle Project Accounting module
  • Maintain and update team activity tracking, customer information and holiday tracking sheet
  • Develop proposal and quotations and identify associated risks involved when providing pricing to sales team
  • Be personally responsible for managing your own portfolio of clients bringing in $500k of revenue to the UK!
  • Project management – coordination and ownership of assignments and projects, following them through from start to completion, and updating key stakeholders
  • An in depth understanding of the software and equipment your customers/employees are using
  • Be part of a team, sharing ideas and supporting where necessary
  • A logical, balanced and sensible approach to resolving situations achieving the best all round outcome for customers and the business
  • A calm and patient style when working under pressure and in challenging situations

Experience For Graduate Sales Support Executive Resume

  • Proactive Planning and Influencing
  • Work closely with ticketing system and excel program checking reservations in the website
  • Research and resolve issues related to billing, maintenance, and credentials, ensuring accuracy per customer contract
  • Develop and execute implementation strategies utilizing available resources to maximize product utilization
  • Conduct policy issuance checks – checking AS 400 for their enforce status

Experience For Payment Support Executive Resume

  • Adhoc Minute /note taking from meetings in person and by telephone
  • Track, monitor and regularly update customers during an incident’s lifecycle through to its resolution
  • Knowledgeable about SDK processes, schedules, and products to ensure compliance and meeting of delivery schedules/SLAs
  • Task & time management proficiency and pro-active in planning the day/week ahead
  • Clean, organise, analyse and manipulate data to support the sales forecasting process
  • Act as a centre of competence and support for the following
  • Partner Portal - Facilitate and process to completion any non standard pricing requests that cannot be managed by the partner
  • Query Management - Act as a point of escalation for Query Management System, to ensure speedy resolution and query handling targets are met

Experience For Commercial Support Executive Resume

  • Support Administrative colleagues by sending customer documentation outside core business hours
  • Liaise with properties after properties go live on the website
  • Support BV’s strategy for hotel availability and supply within China
  • Team player, motivated and enjoys to work in an international working environment
  • Support BV’s strategy for hotel availability and supply within Japan

Experience For Telesales & Sales Support Executive Resume

  • Create all Sales and Purchase Orders (including creation of PDF’s)
  • A problem solving and analysis mind
  • Resolve technical issues via phone, email and live help for customers and field staff using Thomson Reuter’s legal products
  • Innovative, confident and creative thinking
  • Support Commercial team to smoothly renew existing clients contracts and unlock new sales opportunities with those clients
  • Liaise with internal and client stakeholders on billing issues (PO complications, overdue payments etc.)
  • Evaluate customers' requirements and provide best solution, whilst having a prime regard for risk

List of Typical Skills For a Support Executive Resume


Skills For Business Support Executive, Kota Bharu Resume

  • Creative problem solving and technical troubleshooting skills and unyielding focus on client satisfaction
  • Work effectively as a team member and independently,
  • Additional language skills are desired. Preferably Spanish, French, German & Japanese
  • Collecting feedbacks from local offices, prioritize the issue and create user stories to escalate to the Innovation team
  • Communicating and escalating operational issues to the Customer Experience Manager (line manager), Sales Team Managers and other departments as required
  • Working knowledge and experience of MS Outlook / Excel / Word
  • Experience troubleshooting technical issues using debugging tools (e.g. Chrome DevTools, Fiddler, Charles, Console) is desirable

Skills For Online Product Support Executive Resume

  • Support the Head of Commercial and Commercial Business Partner in building and maintaining strong networking and engagement with key players in client networks
  • Proven record of successfully managing client relationships and delivering quality results on time
  • Strong interest and passion for internet advertising/content management technologies and an aptitude for learning new systems and processes
  • Experience working with mobile ad campaign and/or technologies, including application development (iOS/Android) is an added advantage
  • Preferably a good undertstanding surrounding the general principles of Insurance

Skills For Latin Support Executive Resume

  • Ideally, knowledge and experience in working in Partner environment or in a fast moving sales environment
  • Knowledge and/or 2 years of working experience in freight forwarding / Logistics Supply Chain
  • Team player with ability to build effective working relationships across functions
  • Good accurate records keeping
  • Experience working in a commercial events business
  • Experience working in a media business
  • Experience is working to deadlines and/or targets

Skills For Online Support Executive Resume

  • Experience working with sales/client teams is an added advantage
  • Good understanding of CRM and ERP systems i.e SAP and
  • Maintain a strong working knowledge of Thomson Reuter’s products and services
  • Preferably applicants with experience as web developer or in media planning
  • Experience in internet advertising and / or content management technologies, and / or Ad Servers like DoubleClick would be an advantage
  • Preferably applicants with 1 year of experience as web developer or in media planning
  • Good Knowledge in Microsoft Word / Excel

Skills For Sales Support Executive x Resume

  • Always alert and shows a proven interest in the commerciality of our business
  • App-based video player and content management system experience is desirable
  • Manage national accounts to Provide an exceptional customer experience
  • Experience with written and verbal communication with external Customers
  • Graduate with 1-2 years of experience in analytics

Skills For Operations Support Executive Resume

  • Knowledge and experience of CESAR and VRS
  • Hands-on experience with online products and technologies
  • Self-motivated and able to prioritise work load accordingly
  • Experience in use of Microsoft Office suite of programmes and in particular Excel
  • Good knowledge of the Bank’s service standards
  • Hands-on experience in working with Microsoft Windows OS, MS Office, including Outlook, and Visio
  • Experience with travel booking and flight systems, including Amadeus
  • Proven knowledge to represent the enterprise’s entire range of products to the client and the industry
  • Demonstrable administration experience in a fast paced environment

Skills For Graduate Sales Support Executive Resume

  • Punctual work delivery & strong sense of responsibility
  • Experience of dealing with customers in resort and post holiday
  • Experience of delivering exceptional customer service
  • Experience of working on an emergency on call rota
  • Experience of operational support and/or customer service in the travel industry
  • The ability to establish credibility and develop effective business relationships with colleagues
  • Prospect Investigation prior to proposal & proposal creation

Skills For Payment Support Executive Resume

  • Good command of English and local language for communication
  • Serve as a liaison to the senior management teams; and the ability to maintain a realistic balance among multiple priorities;
  • Excellent understanding of the Thomson Reuters business and its customer base
  • Strong proficiency in Google and Microsoft Office suites
  • Experience/knowledge of the legal industry desirable
  • Good numeracy sills
  • Training of staff with new and modified systems, tools, reporting, working methods

Skills For Commercial Support Executive Resume

  • Monitoring of processing and sorting of all policies
  • Assisting Partner Services Department Support teams when required (Innovation; Training, Global Accounts, Connectivity)
  • Creating proposals and support Commercial team in converting any opportunities into a sale
  • Arranging and attending review meetings as appropriate for Key Accounts
  • Reporting. Working knowledge of excel, SQL, VBA
  • Underwriting referrals and approval in FLAS as per underwriting guide. To refer to HQ Underwriters if above branch authority
  • Ensuring compelling images and descriptions used
  • Liaising with the Production team on editing best practices
  • Liaising with Creative team on ensuring brand consistency and graphic templates is applied accurately

Skills For Telesales & Sales Support Executive Resume

  • Understanding of the online video and advertising spaces and technologies – stay current with Internet industry and the latest technologies
  • Handling of Bugtracker and Zendesk
  • Supporting the design, implementation and maintenance of commercial control processes
  • Handling of correspondence to clients (i.e. redemption letters, reports & etc)
  • Managing Deliveroo’s Restaurant Admin

List of Typical Responsibilities For a Support Executive Resume


Responsibilities For Business Support Executive, Kota Bharu Resume

  • Great telephone communication and promotional skills
  • Approximately 3-5 years of relevant experience
  • Analyse and manipulate the sales data to help determine sales effectiveness and outcomes
  • Previous experience within retail credit assessment
  • Resourceful, solution-driven, flexible and strong attention to detail
  • Communicate with customer and clients in such a way as to promote and protect the brand image of Barclays and deliver a positive customer and client experience

Responsibilities For Online Product Support Executive Resume

  • Very strong business English, both verbal and written
  • Proactively maintaining a level contact that is effective to increase rapport
  • Working from errata’s and Stop Sales notifications received from the product team liaise with the client or relevant advisor to seek a positive outcome
  • Working closely with Bid Support Manager and wider team to support revenue growth
  • Updating properties status in the system
  • Managing New line forms though the process with sales support

Responsibilities For Latin Support Executive Resume

  • Operating a virtual ‘helpdesk’ function, to support the business and our customers with in resort and post travel issues
  • Managing operational and administrative tasks quickly and to a high standard
  • Contacting customers who have returned from holiday
  • Maintaining clients access to Nielsen tools
  • Accountability for meeting and maintaining standards of quality and productivity for all customer queries, including meeting business SLAs
  • Track and maintain key metrics around National “Client Accounts” on an on-going basis
  • Up keeping a close synergy of all programs with the correct gfx elements & imageries used across all platform
  • Action booking and costings amendments through Admin Studio system

Responsibilities For Online Support Executive Resume

  • Works with AP Regional Project Managers for monthly sales, profit & invoicing forecast
  • Works with regional Operational Leaders for quarterly management review and reporting
  • Support the wider team with the planning and preparation of Monthly Team meetings and Quarterly Bid Manager meetings
  • Become a key person in the world’s fastest growing on-demand delivery company
  • Support BV’s strategy for hotel availability and supply within Australia
  • Team player, motivated and enjoys working in an international environment
  • Support BV’s strategy for hotel availability and supply within Vietnam
  • Support BV’s strategy for hotel availability and supply within Malaysia
  • Support BV’s strategy for hotel availability and supply within Thailand

Responsibilities For Sales Support Executive x Resume

  • Support BV’s strategy for hotel availability and supply within Taiwan
  • ‘Can do’ approach to helping achieve customer satisfaction as part of a team
  • Identify Fidelity’s differentiating/competitive features
  • Boundless energy, a positive attitude and the desire to contribute to the advancement of the digital media/advertising measurement space
  • High level of expertise in MS Office software including Outlook, Word and Excel
  • Capable of working efficiently in a fast pace environment and under pressure
  • Query Management System, non-standard pricing requests,
  • Manually approve payments for Thai and update booking details
  • Manually approve payments for Vietnam and update booking details

Responsibilities For Operations Support Executive Resume

  • PC literacy – the ability to use word processing, e-mail, powerpoint and excel is essential
  • Systems knowledge: SAP, ticketing, WRP
  • Manually approve payments for Myanmar and update booking details
  • Manually approve payments for TH and update booking details
  • Work collaboratively with locations to secure customer’s rental and hiking needs
  • The Region and the role is tasked with aiding profitable revenue growth
  • Manage the customer relationship and thoroughly plan, prepare, document and follow-up on customer visits

Responsibilities For Graduate Sales Support Executive Resume

  • Identify and resolve customer pain points
  • Technical Certificate in Building Services, Mechanical or Electrical Engineering with 5 years experience or Diploma in Building Services, Mechanical or Electrical Engineering with 2 years experience
  • Computer knowledge Microsoft Power Point, Excel and Words
  • Work irregular hours and under pressure when required
  • Build and maintain relationships with key individuals, both internal and external; understand how to manage the dynamics
  • Provide account support in conjunction with Account Managers which are aligned with Travelport’s and customer’s business requirements
  • Check daily STP failures report and provide summary report to Branch Administrator
  • To handle branch underwriting work and ensure compliance with regulations and audit actions – e.g. Underwriting guidelines & AML, Treaty Retention & accumulation (handled by BM / Marketers at Branch without Underwriters)

Responsibilities For Payment Support Executive Resume

  • Process cancellation & non NB endorsements for non-motor
  • NCD adjustments and motor endorsements & cancellations
  • To monitor sorted policies are send to respective agents / insured
  • To ensure all brochures, proposal forms and policies jackets are sufficient at all time
  • Provide administrative support in terms of keeping department procedures updated, reviewing fund documentation and co-ordinating ownership of the team’s core deliverables
  • Deal Prospecting – uncovering National HPP and initiating first call to set up appointments with EAM
  • New Customer Orientation for National Customers – Create and communicate to PTL field locations
  • VOC deployment and Action Plan follow-up for current National customers
  • Deal Submission Process – Coordinate spec requests, deal workflow process to ensure 100% accuracy for National Accounts

Responsibilities For Commercial Support Executive Resume

  • Capture & Communicate major National customer issues and resolutions to the Field & Districts
  • Collaborate and resolve issues in a timely manner with the support of the various departments
  • Other project and tasks as assigned by supervisor
  • Educated to at least A level or equivalent
  • Operational Knowledge of computers

Responsibilities For Telesales & Sales Support Executive Resume

  • Commitment for Business Success
  • To assist with the processing of customer orders for direct sales channels, ensuring orders are priced correctly, vehicles are allocated and transferred or set up for delivery and PDI’d within the agreed SLA
  • Accountable for the creation codes for all relevant customers within the various commercial team members’ customer portfolios
  • Proactive, detail oriented and able to work both as part of a team AND individually
  • Customer focused, achievement driven, team work
  • Consult with account teams on their clients’ information delivery requirements

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