Support Engineer Resume Sample
Wilton McKenzie
70992 Kessler Drives,
Chicago,
IL
+1 (555) 907 0242
Work Experience
Support Engineer
12/2017
-
PRESENT
Dallas, TX
- Provide platform and product support in person, over the phone, and via email as necessary o Support, monitor, test, and troubleshoot the company’s digital network
- Create and maintain operational procedures, knowledge repository and documentation
- Based on customer survey results, complaints or enquiries, challenge existing processes, propose and implement improvements
- Can convert design to the technical implementation by following standards on programming and documentation
- Create internal/external content for Ariba’s knowledge base
- Experience in creating software/scripts to automate tasks and systems with some of the following programming languages: bash, perl, ruby, python, C, etc...
- The Escalation Manager understands the customer’s solution and the complex technical issues related to a critical customer situation, and he/she is responsible to create and implement the de-escalation strategy to return the customer’s business or project to a normal mode of operation
- The Escalation Manager is a proven leader who manages all resources and costs associated with a customer escalation
Support Engineer
12/2012
-
06/2017
Boston, MA
- The Escalation Manager has responsibility for Customer Executive level contact and communication surrounding alignment and sign off on de-escalation strategy, as well as update communication paths
- Create internal/external content for Successfactor’s knowledge base
- Understand high level technical aspects of the existing systems and services
- Provide support for incoming tickets and extensive troubleshooting tasks including backfills
- Work on operations driven coding projects, primarily in Shell/Perl with a potential for Java based projects
- Work with software development teams to actively support or hand off production issues and develop a knowledge base
- Experience in Perl/Shell scripts & SQL
Education
Lawrence University
2008 - 2012
Engineer's Degree in Computer Science
Professional Skills
- Excellent Communication Skills - spoken and written English (including technical writing) and excellent demonstrated customer service skills
- Excellent interpersonal and communications skills. Excellent time management, decision-making, prioritization and organization skills
- Excellent customer facing written communication and verbal skills, as well as strong listening skills
- Very strong problem solving skills, influencing skills, attention to detail and commitment to quality
- Sound customer service & motivational skills and excellent troubleshooting skills
- Strong oral and written communication skills in English and good presentation/teaching skills
- English language skills including strong verbal and written communication skills required for all levels of stakeholders
How to write Support Engineer Resume
Support Engineer role is responsible for technical, customer, troubleshooting, english, programming, interpersonal, analytical, microsoft, communications, sql.
To write great resume for support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Support Engineer Resume
The section contact information is important in your support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Support Engineer Resume
The section work experience is an essential part of your support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Support Engineer resume experience can include:
- Solid verbal and written communication skills, particularly presentation and technical writing skills
- Strong troubleshooting skills and technical experience in Networking/DNS and Active Directory
- Executive writing skills – effectively communicate management status and board level Reporting
- Excellent sales, negotiation skills and objection handling skill
- Demonstrate solid communications skills
- Troubleshooting skills and demonstrated ability to quickly resolve complex technical issues involving any or all of the below aspects
Education on a Support Engineer Resume
Make sure to make education a priority on your support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Support Engineer Resume
When listing skills on your support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical support engineer skills:
- Excellent demonstrated customer service skills Effective learning skills
- Excellent customer Service skills and effective learning skills Critical Exposure areas & Technical Specifications
- Good verbal and written communication skills, and strong interpersonal skills
- Excellent written and verbal skills, including the ability to provide clear instructions and communicate complex technical information effectively
- Effective communication skills, ability to work on a team environment, problem-solving skills and capacity to deal with ambiguity
- Excellent communication skills, including the ability to provide clear instructions and communicate complex technical information effectively
List of Typical Experience For a Support Engineer Resume
1
Experience For Support Engineer Resume
- Strong Communication Skills: English written and oral language skills
- People skills – good communication skills
- Excellent communication, prioritization, and diagnostic skills
- Excellent demonstrated customer service skills,
- Excellent SQL skills with demonstrated ability to write intermediate level database queries
- Strong debugging skills desired, e.g. script debugging using browser debugger and or Visual Studio
2
Experience For Support Engineer Resume
- Strong analysis/troubleshooting skills in distributed, high availability server-based network computing infrastructures
- Demonstrated experience in Perl or shell scripts, a 2+ years experience working with web technologies
- Excellent learning skills to assimilate to new business flows and processes
- Apply effective problem-solving skills
- Superior verbal and writing skills and demonstrated ability to articulate complex concepts
- Strong cross-group collaboration skills presenting to all levels of the organization
- Very strong problem solving skills, attention to detail and commitment to quality
3
Experience For Support Engineer Resume
- Excellent Programming skills and DB knowledge (XML), like Java, Unix, Linux, VMWARE, Oracle DB..
- Excellent Knowledge Sharing & Collaboration Skills
- Great people skills with emphasis on building effective relationships
- Strong relational database and SQL skills
- Excellent communication skills and the ability to work well in a team and technical clients
- Good C# and SQL development skills
- Alibility to multi-task with strong time management skills
- Strong interpersonal skills – both face-to-face and over the telephone to multiple stakeholders
- Strong communications skills - ability to support and defend policy decisions firmly and diplomatically across teams
4
Experience For Support Engineer Resume
- Very good English skills are necessary
- Experience and demonstrable skills from a previous software support role
- Strong communication skills ad high level of team-orientation
- Excellent customer service skills and customer focused attitude
- Strong relationship building skills, can positively influence the actions of others and be a passionate team player
- Proven ability to communicate about and manage and prioritize multiple priorities
5
Experience For Support Engineer Resume
- Excellent skills in C# and .NET
- Industry experience (Generic and industry-related process skills)
- Strong communication skills with Senior Management in large companies
- Good inter-personal skills, self organised and motivated
- Strong organizational skills and ability to deep dive to understand root cause of the issues
- Excellent customer management and collaboration skills
- Excellent interpersonal and communication skills with a demonstration of a professional demeanor
- Excellent diagnostic and technical analytical skills
6
Experience For Support Engineer Resume
- Exceptional customer service and strong communication skills are required
- Programming skills in at least one programming language (e.g. ABAP, JAVA, C++)
- Mentoring experience of highly qualified and experienced support employees
- Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
- Programming skills are useful, preferably in C++ ,C#, or JavaScript development - basic knowledge (able to write simple programs)
- Strong skill for collecting Information, understanding it, talking/ negotiating with global stakeholders in English
- Use your existing technical & engineering experience to troubleshoot and resolve issues prior to reaching the development tier
7
Experience For Support Engineer Resume
- Problem Solver and Critical Thinking - handle technical and challenging customer situations Demonstrable troubleshooting skills
- Experience in Prepaid Charging (Preferable Ericsson Charging Experiences, OCC, ECMS, nGVS, EMM and better have CMM Solution understanding)
- Be familiar with Linux dev environment and restful services. Quick learning and troubleshooting skills are needed
- Fluent English language skills in speaking and writing
- Strong experience with usage, managing, troubleshooting errors with respect to Jazz Tools (RTC,DNG,DM,GC,RELM,JRS,DCC,LQE)
- Attend training sessions offered and assist with peer training as needed professional Skills
- Proven experience with JVM tuning, debugging and logfile/stack trace analysis is required
- Desirable: Good understanding and/or experience in one or more of these areas… SON, HetNet, Massive MIMO, SDN/NFV, C-RAN, network slicing
8
Experience For Support Engineer Resume
- Good understanding of cloud technology and infrastructure and experience delivering solutions in this area
- Demonstrable troubleshooting skills Cross-team collaboration Logical and Critical thinking
- Several years of BPC Planning and Consolidation Consulting and Project experience
- Strong Windows Server experience, dealing with and investigating application issues on Windows Server environments
- Excellent understanding and experience in object-oriented programming
- Proven working experience in providing help desk support/Partner support
- Proven technical depth in Oracle (DB design, tuning, stored procedures); proven technical depth using Websphere and applications deployed on WAS
- Solid understanding of certificate security(SSL/TLS); Solid understanding of MQ
- Mandatory networking skillset: LAN concepts, Firewall concepts, Enterprise wireless network deployment
9
Experience For Support Engineer Resume
- Experience in a strong Operational role, managing large-scale internet infrastructure
- A strong analytical background and a strong understanding of statistics
- More than 5 years of relevant working experience and more than 5 full cycle PLM project experiences
- Learn/Enhance monitoring skills around Splunk, Hadoop, Redshift, Tableau based on projects needs, quickly
- Create SOP’s, document processes and to communicate verbally and in writing effectively
- Effectively communicate/escalate issues to engineering teams, and resolutions/work-arounds to the customer
- Experience with ERP solutions as an end user or as a consultant with a solid understanding of Supply Chain Management business processes
- Good understanding/experience in 5G and IoT technologies, RAN virtualization and evolution
- Strong technical troubleshooting experience is desirable
10
Experience For Support Engineer Resume
- Lab management experience, lab organization, knowledge of lab safety and good housekeeping practices
- Capability to retain composure and communicate effectively during operational incidents
- In-depth SW and troubleshooting skills on the Juniper (JUNOS), RedBack (SSR Platform) nodes
- Min years of experience: 5 Years work experience into configuration, troubleshooting,
- Experience of Software technical support experience or System integration, field support engineering, or software development
- Effectively collaborate with team members and professionally communicating to all parties involved
- Basic skills in Windows Server remote administration using PowerShell
List of Typical Skills For a Support Engineer Resume
1
Skills For Support Engineer Resume
- Excellent organization skills and capable of effectively balancing multiple responsibilities
- Native Japanese language skills, Good written and verbal English language skills
- Excellent communication skills, interpersonal skills
- Handle changing priorities with sound diplomatic and negotiation skills and be a motivated role model who can operate with minimal handholding
- Proven experience in Unix and shell/Ant scripting; proven experience in Autosys Job Information language, Tivoli and Geneos
- Five or more years industry experience with Microsoft products, Effective learning skills,
- Strong customer service skills and/or support experience
- Utilizes effective communication and expert technical skills to ensure timely and effective resolution of complex incidents and service requests
- Interpersonal and relationship skills proven through work experience
2
Skills For Support Engineer Resume
- Excellent analytical skills; Experienced in supporting Data Analytics applications (Qlikview, HRBO etc)
- Strong oral and written communication skills with a demonstrated ability to speak, write, and communicate in English
- Possessing strong troubleshooting, analytical and problem solving skills
- Troubleshooting skills - experience in support environment
- Excellent Communication Skills - verbal, listening, and written (including technical writing)
- Strong networking, database, and troubleshooting skills
3
Skills For Support Engineer Resume
- Good Programming Skills using C# or VB.Net
- Good application debugging skills using Visual Studio Debugger
- Experience, with in-depth troubleshooting skills on Charging systems and Multi-Mediation (MM) node
- Experience, with in-depth troubleshooting skills on charging system nodes
- Good English and Chinese skills (speaking and writing)
- Excellent leadership, verbal, and written communication skills (including technical writing)
- Good Communication Skills - Spoken and written (including technical writing),
- Works well in a team environment, Strong problem-solving and troubleshooting skills,
- Excellent problem-solving skills on some of the most technically complex and challenging problems that our Enterprise customers report
4
Skills For Support Engineer Resume
- Superior troubleshooting skills and demonstrated ability to quickly resolve complex technical issues involving
- Good English Communication Skills - Spoken and Written (including technical writing)
- Strong skills in troubleshooting security-related issues involving NTFS, IIS and Active Directory / LDAP and SQL Server
- Excellent troubleshooting skills, innate curiosity, and ability to synthesize information to apply new knowledge to the troubleshooting process
- Superior troubleshooting skills and demonstrated ability to quickly resolve complex technical issues, specifically involving any or all of the below aspects
- Proven experience in Wily and Splunk; basic Java and solid understanding of JVM
- Excellent Analytical and Troubleshooting skills (technical)
- Fluent in English with excellent writing / grammar skills
5
Skills For Support Engineer Resume
- Fluent English conversation and good English writing skills
- Good analytic / problem solving skills
- Solid shell scripting skills
- Good computer navigation and typing skills
- Rework experience of PCB soldering, fine pitch SMT (0201 or smaller), BGA components, and wire harness assembly skills
- Excellent troubleshooting/root cause isolation skills
6
Skills For Support Engineer Resume
- Excellent troubleshooting skills and ability to identify the root cause of issues
- Strong customer service, accurate and logical problem-solving skills
- Good troubleshooting skills for IP products (Smartedge, SSR, etc.)
- Good troubleshooting skills for Packet Core products (SGSN-MME, EPG, NiB, etc.)
- Possess excellent communication and customer-facing skills
- Experience, with in-depth troubleshooting skills on Packet core nodes, namely, EPG, SAPC, SASN, SGSN, GGSN, CGSN
- Strong analyticallogic and problem troubleshooting skills
7
Skills For Support Engineer Resume
- Strong customer service, accurate and logical problem solving skills
- Effective learning skills, Works well in a team environment, MCSE Certification on Windows 2008 or 2008 R2
- Experience with a combination of the following skills and technologies
- Effectively manage relationships with customers, and Technical Account Managers, while ensuring high customer satisfaction of the overall service experiences
- Strong communication skills (oral and written - towards our own team, customers, development team and the company management)
8
Skills For Support Engineer Resume
- Excellent communications skills both verbal and written English
- Strong interpersonal skills and the ability to communicate at all levels in the spoken and written
- This is an excellent opportunity to use your technical expertise and communications skills at the same time
- Strong communications skills – fluent in spoken and written English
- Effective customer service, communication, problem-solving, interpersonal skills, and capacity to deal with difficult customers and ambiguity
9
Skills For Support Engineer Resume
- Strong communications skills to make presentations both in face-to-face meetings and remotely over the telephone
- Strong troubleshooting and analytical skills, and ability to resolve complex technical issues, specifically involving any or all of the below aspects
- Strong Webdynpro ABAP development skills and UI framework knowledge, like FloorPlanManager (FPM),BOL/GeniL, debugging
- Strong MS Project Professional \ share point skills
- Good computer skills and basic knowledge of HTML
10
Skills For Support Engineer Resume
- Excellent Python and SQL skills
- Enjoy working with people with excellent communications skills
- Strong scripting skills (Python, PowerShell, Perl)
- Strong SQL skills and understanding of various database systems
- Prioritize multiple tasks and respond effectively to changing business requirements
- Excellent analytical and investigative troubleshooting skills
- Strong documentation skills to be utilized for case management, knowledge capture, bug management and training
List of Typical Responsibilities For a Support Engineer Resume
1
Responsibilities For Support Engineer Resume
- Experience in working effectively with third-parties
- Experience, with in-depth troubleshooting skills on OSS-RC platform
- Experience, with in-depth troubleshooting skills on Packet core nodes, namely, SGSN, GGSN, CGSN, EPG SSR, SASN, SAPC
- Strong experience on customer support, infrastructure/Unix administration with a hands-on experience on scripting/automation
- Excellent Interpersonal with the ability to communicateand interact effectively at all levels
- Excellent communication, customer handling and inter-personal skills, via phone, face to face and other remote access methods
- Strong problem solving skills: innovation, collaboration, analysis
- Demonstrated ability to maintain cool under pressure using skills to defuse stressful situations
2
Responsibilities For Support Engineer Resume
- Good comprehension skills to clearly understand and give accurate solutions to our customers
- Strong interpersonal verbal and written skills
- Strong mechanical skills or aptitude
- Strong verbal communications skills with ability to convey technical concepts to non-technical users
- Someone who is team oriented with excellent organizational skills
- The ability to prioritise and manage time effectively
- Excellent written and verbal communication skills - fluent English
3
Responsibilities For Support Engineer Resume
- Good skills in Linux
- Good spoken & written communication skills in English language
- Analytical mind with strong investigation and creative ‘thinks-outside-the-box’ problem solving skills, driven by the desire to understand and learn
- Storytelling, influencing for impact skills, attention to detail and commitment to quality
- Coding and/or scripting skills in bash, ruby, perl or python
4
Responsibilities For Support Engineer Resume
- Troubleshooting skills on large network environments – 3-5 Years Exp
- Programming skills (e.g. ABAP, Java)
- Programming skills are useful, preferably in C++ or C# development - basic knowledge (ability to read code and write simple programs)
- Strong experience in LINUX/UNIX systems administration, shell scripting, using and writing tools and file system concepts
- Experience building and maintaining strong working relationships with internal and external partners
- Strong planning, organising and prioritising abilities
- Profound skills of international/intercultural customer interaction. Fluency in German language (Speaking/Reading/Writing) would be an advantage
5
Responsibilities For Support Engineer Resume
- Proven experience of Networking and troubleshooting connectivity, Name Resolution, and performance based issues with OS and/or hardware
- In-depth troubleshooting skills on Charging Systems (SDP, AIR, CCN, CRS)
- Experience managing projects with shifting priorities
- Proven client-facing experience supporting consumer and commercial customers
- Good experience working with Linux and network administration
- Effectively communicating with customers and stakeholders
- Experience with ERP solutions as an end user or as a consultant with a solid understanding of Financial Management business processes
- Good working knowledge/experience on highly distributed systems, software build and deployment processes
- Strong SAP HCM development/consulting experience. ESS/MSS , PA/ OM
6
Responsibilities For Support Engineer Resume
- Knowledge and skills in several of the following areas
- Impeccable customer service skills and team-player attitude
- Role is to provide troubleshooting support remotely, using Webex and your communication skills in English and Japanese
- Prior technical customer service experience preferable
- Learn new skills in accordance with Hitachi’s business demands as required
- Superior organizational skills. Ability to simultaneously and successfully handle multiple, disparate tasks
- Other desired technical skills include Perl, Ruby, Oracle SQL
- Virtual System Engineer: Rich experience of integration/support on SDN/NFV/CLOUD products, good knowledge on openstack, vmware
7
Responsibilities For Support Engineer Resume
- Experience / knowledge of Linux OS flavours RHEL, Centos etc is strongly desired
- Work effectively with other engineers in the team
- Experience Hand on experience with Oozie
- Clear and concise technical writing skills
- Thereby enhancing project management skills as well as SAP application knowledge (across all application areas in SAP BusinessSuite and SAP S/4HANA solutions),
- Monitoring, responding to and managing service metrics and alerts; prioritizing as appropriate
- Developing and maintaining good relationships with customers by ensuring highest level of customer service
- Understanding of Microsoft clustering technologies and experience with SAN Storage
- Managing and prioritizing support requests
8
Responsibilities For Support Engineer Resume
- Working knowledge of computer hardware and physical device interfaces, experience with managing systems on Virtual platforms
- Ensuring good safe working practices in the workshop and warehouse are maintained at all times
- Working knowledge of Azure or similar service platform, and has experience on consuming Cloud based service in mobile app
- Coding experience for Internet of things solutions including hardware and software
- Manufacturing, lab testing, maintenance and/or electrical experience
- Understanding of troubleshooting steps specifically related to account access control and ownership validation
- Testing of Aker Solutions software prior to release to clients
- Driving projects that improve support-related processes and our customer's developer support experience
9
Responsibilities For Support Engineer Resume
- Monitoring and operate in MS Service Manager system
- Prioritizing issues with team leaders and application SMEs
- Understanding of Patch Management and experience with Windows Server Update Services (WSUS)
- Programming & Debugging Experience: Java, Python, R, Scala, REST concepts, C/C++, JavaScript
- Programming & Debugging Experience a. Java, Python, R, Scala, REST concepts, C/C++, JavaScript,
- Programming experience (Java, JavaScript or ABAP)
- Working experience in at least two of these languages: C#, Python, Node.JS, Java as well as T-SQL, U-SQL and R
10
Responsibilities For Support Engineer Resume
- Coding experience on at least one graphics or game development technologies like DirectX, Unity, Cocos2d/3d, etc
- Working knowledge of SAN environments. Administration experience not necessary
- Scripting experience in Perl, Python, or Ruby
- Providing excellent communications by way of notifications and updates, both written and oral to the business and external parties
- Planning solutions for new implementations, system consolidations or divestures, upgrades, and migrations
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