Engineer Support Resume Sample

4.5
19 votes
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Bernhard Schuppe
720 Blick Circles,  Los Angeles, CA
+1 (555) 327 1932

Work Experience


Engineer / Support Engineer / Senior Engineer
05/2016 - PRESENT
New York, NY
  • Share knowledge by writing technical documents and pro-actively sending helpful technical information to the customer (upcoming patches, technical news, etc)
  • Document and communicate work performed in provided systems and documents as requested
  • Maintain version and patch levels for deployed Micro Focus solutions
  • Assist in the implementation of Micro Focus products/solutions in line with specific business and functional requirements
  • Participate in projects and project management as requested by the customer or Micro Focus
  • Familiar with standards related to telecommunications protocols
  • Experience either working in or supporting a Network Operations Center (NOC)
  • Telecommunications Infrastructure experience in one of more of the following: SMS-C, GGSN, SGSN
Enterprise Support Engineer
10/2011 - 12/2015
Chicago, IL
  • Able to act independently while researching, troubleshooting and developing solutions to customer issues
  • Possess excellent communications skills (written and verbal)
  • Experience with some programming language and/or scripting
  • Server Hardware skills and knowledge of blade systems
  • Thorough understanding of the OSI model with strong knowledge of the Linux operating system
  • Basic routing principles and networking fundamentals
  • Well known protocols and services (FTP, HTTP, SSH, SSL, LDAP, etc.)
  • Command line interfaces
Junior Midrange Iseries Support Engineer
07/2008 - 04/2011
Detroit, MI
  • Experience in analyzing protocol logs and network traces
  • Asian language skills advantageous but not critical
  • Take part in projects to deliver technical value and expertise to HP’s large customer base, providing technical systems management support, delivering part of a detailed technical design, and/or contributing to the design of technical solutions for customer environments
  • Works on incidents and customers’ service requests to identify and solve problems
  • Resolving problems related to the installation, configuration and use of Dell’s IAM products
  • Experience managing and troubleshooting Active Directory (users/ groups, Schema knowledge, ADSI Edit, Replication, DNS, Permissions, LDAP, Group Policies)
  • Experience with enterprise network configuration and other troubleshooting methods
  • Experience in technical support or system administration
  • Demonstrate an understanding of applications at a functional and technical level

Education


American Sentinel University
2004 - 2008
Bachelor's Degree in Computer Science

Professional Skills


  • Highly motivated with strong attention to details, excellent prioritizing/organizational skills and the ability to handle multiple tasks and meeting deadlines
  • Advanced organizational troubleshooting, problem solving, written Skills, interpersonal and communication skills
  • Excellent organizational and communication skills, interpersonal and client service skill
  • Excellent debugging and troubleshooting skills. Working knowledge on Linux and Windows environments, preferable
  • Analytical/Creative Thinking: Ability to effectively solve problems through analysis and creative thinking skills
  • Strong analytical capabilities problem solving skills, providing solutions in a systematic and clear
  • Excellent written and verbal communication skills are required, as well as so ideas and manage stakeholders' expectations regarding their requests

How to write Engineer Support Resume

Engineer Support role is responsible for customer, technical, troubleshooting, interpersonal, database, english, analytical, travel, reporting, analysis.
To write great resume for engineer support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Engineer Support Resume

The section contact information is important in your engineer support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Engineer Support Resume

The section work experience is an essential part of your engineer support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous engineer support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular engineer support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Engineer Support resume experience can include:

  • Outstanding interpersonal skills and conflict management skills
  • Good listening and problem solving skills – a logical thinker with the ability to communicate technical issues to non- technical people
  • Good communication skill in writing and verbal. A strong aptitude for investigation, analysis and problem solving
  • Experience reproducing/validating/fixing issues
  • Good knowledge of programming and scripting languages such as Perl, TCL, etc. (2 – 3 years’ experience)
  • Problem solving and diagnostic skills, including remote investigation and diagnostics

Education on an Engineer Support Resume

Make sure to make education a priority on your engineer support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your engineer support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Engineer Support Resume

When listing skills on your engineer support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical engineer support skills:

  • Very strong communication skills, strong verbal and written English. This role require very close communication with the counterparts in New York
  • Good analytical & trouble shooting/debugging skills
  • Excellent technical, analytical ability, and time management skills
  • Customer-first attitude with strong written and verbal communication skills
  • Demonstrate exceptional PC and peripheral troubleshooting and break / fix skills
  • Scripting skills (Bash/Shell/Javascript/basic Perl)

List of Typical Experience For an Engineer Support Resume

1

Experience For Enterprise Support Engineer Resume

  • Demonstrate the ability to operate in a fast-paced environment
  • Work across groups by setting mutual goals, ensuring clarity of roles, and working together in ways which enhance business effectiveness,
  • Experience using HTTP debugging tools and troubleshooting external/remote networks
  • Experience using trouble ticketing and CRM systems
  • Experience working with and supporting web based services and applications
  • Solid understanding of patch management best practices (Microsoft Software Update Services, patch testing, software deployment, etc.)
  • Knowledge with Solaris UNIX, Linux Operating Systems is required (1 – 2 years’ experience)
2

Experience For Dedicated Support Engineer Resume

  • Experience with web-based content management tools and reporting portals (ie, CGI and PHP)
  • Proven track record of being reliable and punctual
  • Good understanding of Intel server hardware, IBM xSeries, blade center or HP x86 servers
  • Experience in supporting customers/Business Partners
  • Provide real time responseesolution to customer support inquiries aimed at helping them make effective use of their SDL solutions
  • Experienced in designing systems in Video Surveillance, Access Control, Intrusion Detection & Door Hardware
  • Network and security experience (combined) or equivalent combination of education
  • Experience with support and support SLA’s
3

Experience For Vmware Support Engineer Resume

  • Demonstrated ability to diagnose Genesys production issues and work with Genesys, Carrier, and other product/services vendors to resolve in expedited manner
  • Acts as a point of escalation for issues, training, and guidance to less experienced team memebers
  • Provide workarounds, as appropriate, based on the experience and the information in the database (Salesforce)
  • Experience with use of hybris Admin console, including but not limited to
  • Assist in maintaining and updating a hardware internal repository for system validation and gathering hardware requirements for procurements and renewals
  • Responding to and resolving customer problems within performance standards
  • Diagnosing problems and reporting bugs
4

Experience For Solution Support Engineer Resume

  • Proposing solutions and providing workaround when appropriate
  • Leading the analysis and resolution of technical issues arising with all Ericsson TV & Media products
  • Willing to work after hours as dictate by business/client and doing on call as per roster
  • Building and maintenance of monitoring solutions around the supported applications.
  • Providing first class 2nd/3rd line support to Sky’s Enterprise MAM Systems
  • Liaising with developers on software bugs, specifications & user requirements
5

Experience For Support Software Engineer Resume

  • Liaising with developers on software bugs, specifications & user requiremen
  • Planning: Manages own time efficiently
  • Monitoring and management of system tables, batch processes and application firewalls
  • Working knowledge of virtualisation technologies
  • Working knowledge of VOIP/SIP
  • Monitoring and management of applications and batch processes
  • Provisioning technologies like Ansible or Chef
  • Caching & optimization best practices for
6

Experience For Windows Server Support Engineer Resume

  • Troubleshooting Resolves service tickets escalated from lower tiers; identifies root-cause
  • Reporting Ensures operational state of system is captured and reported
  • Working knowledge of unix and databases
  • Working knowledge of SCOM 2012
  • Bring an in-depth knowledge of mobile device platforms to the Firm to provide best in class support
  • Understanding of desktop operating systems including but not limited to Microsoft Windows and Apple OS
  • Working with a product management team, provide technical inputs towards Product Strategy and Roadmap throughout the lifecycle
7

Experience For Functional Support Engineer Resume

  • Understanding of Software as a Service
  • Assisting with deployments to production environment
  • Basicunderstanding of industry practices
  • Working knowledge if Microsoft Word and Microsoft Excel
  • Understanding of MS SharePoint 2010 or 2013
8

Experience For Support Engineer Support Office Diss, Norfolk Resume

  • Deep understanding of MPEG-2, MPEG-4 H.264/AVC compression and streaming video technologies including HLS, HSS, FMP4, and RTMP
  • Responsible for and serves as the SME for troubleshooting, triage and getting DB’s back online in the event of an outage or impact
  • A keen analytical, structured and detail-oriented approach to problem solving and troubleshooting
  • Able to manage planning and organizing for multiple internal and external teams
  • Adept and comfortable working in a rapidly changing environmentrequired
  • Bilingual in fluent English and Spanish, including writing technical documentation
  • Acquire and maintain knowledge of existing systems and new systems in order to provide accurate assistance and training to customers and CSR Team
  • Assists inperformance analysis, capacity planning, and tuning of system workflow
9

Experience For ICT Support Engineer for Hospital Information System Resume

  • Coordinate and perform application testing and troubleshooting as required
  • Ability of planning and implementing complex solutions
  • Basic understanding of the concepts of software development, testing and software architecture
  • Fluent Croatian (C1 or C2 in speaking and writing by Common European Framework of Reference for Languages
  • An understanding of interoperability issues with different manufacturers’ conferencing systems would be useful
10

Experience For Engineer / Support Engineer / Senior Engineer Resume

  • Familiarity with providing services using Docker
  • Interest in learning new programming languages and frameworks
  • Perform monitoring, metrics and log analysis of production servers using common tools, e.g. Datadog, Nagios, collectd, logstash, graphite
  • Junior or Senior College student enrolled in a mechanical or electrical engineering program OR an engineering professional
  • Provides technical leadership, coaching/mentoring to team members
  • Develop Engineering Change packages to supporting permanent and temporary alterations to the plant design and physical configuration
  • Absolute perfectionist prepared to invest the time getting it right the first time to save revisiting it later

List of Typical Skills For an Engineer Support Resume

1

Skills For Enterprise Support Engineer Resume

  • Communications Skills: Effective written and oral communications skills
  • Excellent communication skills demonstrated through customer experience
  • Good Communication Skills (Written & Oral), Interpersonal Skills & Cross Organization Teaming
  • Excellent programming skills and passion to work with C, C++/.NET, Java and Perl/Python
  • Demonstrated initiative, problem analysis, and problem solving skills
  • Strong account management, cross-group collaboration, and negotiation skills
  • Excellent interpersonal and customer management skills, coupled with the ability to work in high pressure environments
  • Very good Russian skills
  • Answer and process customer calls effectively and efficiently to optimize the customer experience by
2

Skills For Dedicated Support Engineer Resume

  • Good interpersonal skills and high-energy personality
  • Exceptional analytical problem solving and troubleshooting skills
  • Proven experience working as a Support Engineer on ACD, IVR, CRM, WFM, Contact Center or equivalent
  • Good understanding of NAS architecture with experience in NAS protocols like CIFS, NFS, HTTP, FTP
  • Effectively collaborates, builds relationships and influences team members to work towards common goals
  • Basic interpersonal skills
  • Professional oral, presentation, and written communication skills
  • Exceptional written and verbal communication skills and ability to interface with all customers/partners in a professional manner
3

Skills For Vmware Support Engineer Resume

  • Domain experience: (IMS Experience)
  • One of the skills about Windows cluster, TSM, Veritas, Legato, Arcserver, Symantec backup
  • Leadership experience and project management skill
  • Demonstrated experience with Atlassian products in critical environments
  • Works effectively in situations involving uncertainty, change, or lack of information,
  • Deep analytical skills and understanding of the Genesys Platform
  • Proven experience of support Oracle DB’s in a telecom production environment
  • Proven ability to operate calmly with focus and persistence in responding to major system outages
  • Communicates effectively in local language to internal and external customers
4

Skills For Solution Support Engineer Resume

  • Coaching and Mentoring Skill
  • Testing and validating new software versions and patches
  • Strong understanding of Test Driven Development using Rspec
  • DNS: Strong understanding of DNS implementations and troubleshooting
  • DHCP: Strong understanding of DNS implementations and troubleshooting
5

Skills For Support Software Engineer Resume

  • We are looking for someone with at least 2 years of experience as an IS support team member on upgrading and corrective maintenance of IS applications
  • Proficient in managing multiple competing priorities simultaneously
  • Strong knowledge of a bug tracking software and ticketing system
  • Experience with supporting Java applications running on Linux or Windows
  • Strong knowledge of networking concepts (TCP/IP, DNS, etc.) and ability to troubleshoot complex networking issues in a Linux or Windows environment
  • Experience with Java/J2EE, either programming or administration, including Java-specific performance issues
6

Skills For Windows Server Support Engineer Resume

  • Experience in NICE Trading Recording (NTR) is a major advantage
  • Experience installing and configuring Solr
  • Experience with TDD/BDD methodologies and testing frameworks including RSpec
  • Good troubleshooting knowledge in VMware technologies
  • Experience with Jest testing
7

Skills For Functional Support Engineer Resume

  • Experience in supporting Software applications in Java
  • Experience with legal business system technologies, such as Business Process Management or accounting systems
  • Manage different technical projects/initiatives concurrently with varying degrees of priorities and deadlines
  • Previous working experience in similar position, have performed hands-on server management for more than 1 year
  • Strong understanding of object oriented patterns and designs principles
8

Skills For Support Engineer Support Office Diss, Norfolk Resume

  • Experience in working on Unix/Linux as an asset
  • Experience with backend scripting language, such as PHP
  • Experience in escalation handling
  • Experience in working with enterprise customers
  • Experience in providing support to internal and external clients
  • Previous experience working on C2P OPF Product
  • Experience working of New Payments Platform
  • Less than two years of related engineering experience
9

Skills For ICT Support Engineer for Hospital Information System Resume

  • Experience in trouble shooting hardware and software
  • Experience providing support to a technical user base
  • Experience in supporting large scale deployments, preferably software solutions
  • Experience in Nice/ Verint or recording systems and any VOIP/TDM PABX [Avaya/Cisco/Nortel]
  • Prior Knowledge on database like SQL or Oracle which includes checking Database space, errors on logs, restore database etc.,
  • Intermediate knowledge of Change Management systems, focused experience in a key area of Software Development support as relevant to the job being performed
10

Skills For Engineer / Support Engineer / Senior Engineer Resume

  • Good understanding of Telecom and Voice infrastructure specifically SIP protocol
  • Proven ability to own problems to resolution from beginning to end
  • Practical experience in TCP/IP network support including routers, switches
  • Customer service/Customer facing experience
  • Good technical capability across a range of technologies focusing on Microsoft platforms in a large multi-site / network environment
  • Excellent technical capability across a range of technologies focusing on Microsoft platforms in a large multi-site / network environment

List of Typical Responsibilities For an Engineer Support Resume

1

Responsibilities For Enterprise Support Engineer Resume

  • Lead the investigation and isolation of unique and challenging problems, collaborate with product development teams and other support groups to devise a plan for resolution that meets the customer’s needs
  • Good language skills: Excellent English and preferably one or more local languages
  • Use your analytical skills to solve technical issues for a wide variety of users from Portfolio Managers and Analysts to Senior Executives
  • Collaborate with team members to develop and provide superb customer relationship skills
  • Effectively communicates status
  • Experience in software engineering (internships/COOPs can count)
  • Be creative about using tools at your disposal to provide excellent customer service and unique solutions that drive customer success
  • Experience of supporting enterprise scale SharePoint Collaboration platform
  • Experience in the design, construction and operation of complex broadcast systems infrastructure in a tapeless environment would be an advantage
2

Responsibilities For Dedicated Support Engineer Resume

  • Well versed in conforming to shifting priorities, demands and timelines
  • Prioritize, collaborate, and communicate with teammates and external clients
  • Vendor support renewal experience
  • Three or more years of experience in technical customer support with one year as a senior team member or as a web developer
  • Experience with end-user support in a high-tech organization (software developers, technical architects etc)
  • High attention to detail and a strong ability to multi task
3

Responsibilities For Vmware Support Engineer Resume

  • Previous experience with Linux, PHP, and Zend framework
  • Open Source experience is a key requirement
  • Knowledge of and experience with DevOps practice and philosophy
  • Knowledge of SQL and experience with relational databases such as PostgreSQL
  • Experience with contracts and contractual terms and conditions
  • Management of end users requests (assessment and prioritisation)
  • Strong work ethic. Able to work on own initiative and support the IT team as necessary
4

Responsibilities For Solution Support Engineer Resume

  • Experience with Tomcat/Apache Servers
  • Excellent technical competence in Ericsson IMS solution and nodes (e.g. MTAS, CSCF, SBG, MRS)
  • Strong Customer Support and Teamwork Attitude
  • Experience of Telecoms protocols (ideally Diameter) is highly beneficial
  • Analysis/Design Reviews maintenance plans; proactively acts to ensure system operates as intended
5

Responsibilities For Support Software Engineer Resume

  • Mentorship Advises and trains team-members on best practices; helps others to expand skill-sets
  • Operation Monitors and operates the system
  • Analysis/Design Proactively acts to ensure system operates as intended
  • Operation Monitors and operates the system, as appropriate
  • Experience with financial instruments
  • Very good knowledge of financial instruments and financial mathematics
  • Very good knowledge in ms office/excel
  • Good knowledge of SQL is an asset
  • Experience in full life cycle software development
6

Responsibilities For Windows Server Support Engineer Resume

  • Experience in development, in Java, J2EE, XML and OOD
  • Knowledge of primary database engines with a demonstrated ability to write complex SQL queries
  • Broad technical knowledge on different technologies within Windows, Unix, Linux, VMware, and Hyper-V-good to have
  • Coordinate triage and prioritization of customer questions and enterprise support tickets
  • Experience with VMware & other virtual platforms
  • Working knowledge of NEC, IEEE and EPRI standards
  • Working knowledge of industrial terminology
  • Willing to travel up to 50% of the time for business purposes (within Croatia and out of Croatia)
7

Responsibilities For Functional Support Engineer Resume

  • Understanding of HTML, JavaScript, CSS, XML, REST and SOAP API
  • Determines technical requirements’ impact on existing architecture, work processes, systems, and ongoing support
  • Large-scale data handling / warehousing
  • Be prepared to take part in ad hoc projects e.g. hardware testing and provisioning
  • Deep understanding of operating systems (e.g., Linux, OS X, and/or Windows)
  • Interest in working with networks and relevant technologies, including proxies, LDAP, Active Directory, switches, etc
8

Responsibilities For Support Engineer Support Office Diss, Norfolk Resume

  • Intermediate or having expert knowledge on Firewall, TCP/RTP protocols, event logging & other windows server knowledge like 2005, 2008 etc
  • Serve as a leader to the mentor team, by conducting meetings and providing assistance. Participate in any new Beta process for products
  • Track record of technical excellence with a willingness and ability to take part in developing business opportunities
  • Work with Technical Account Manager in executing operational improvement initiatives
  • Carry out technical projects working with basic control budgets
9

Responsibilities For ICT Support Engineer for Hospital Information System Resume

  • Generate and update technical documentation of systems (technical sheets, programming guides, videos, etc.)
  • Provide training to clients on the installation, configuration and administration of the company’s products
  • Evaluates technical requirements for projects to determine the impact to infrastructure/applications including equipment redundancy and capacity requirements
  • Exposure to any or all of the following
  • Configuration and maintain operating systems and their packages, e.g. Apache, Tomcat, PostgreSQL
  • Manage configuration with one or more of the following configuration management tools: Puppet, Chef, Ansible, Salt, CFEngine
  • Expert troubleshooting of the Windows OS, IIS, SQL, and automation
  • Knowledge of financial, procurement and accounting programs, policies, and procedures
10

Responsibilities For Engineer / Support Engineer / Senior Engineer Resume

  • Engineer in Training Certificate or Professional Engineer registered in Pennsylvania
  • Demonstrable understanding of Virtual Environments (use of Hyper-V and/or VMWare)
  • Education: (BSC in Engineering or Equivalent)
  • Lifecycle management planning for applications and platforms
  • Develop training materials for both internal and external audiences
  • Microsoft SQL Server 2008/2012 Reporting Services

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