Support Data Analyst Resume Sample

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Dorothy Shanahan
100 Franz Shoals,  Boston, MA
+1 (555) 565 4658

Work Experience

VP, Data Quality Support Analyst
09/2017 - PRESENT
Boston, MA
  • Experience in data management area with an analytical competencies demonstrated
  • Works with each sales person to ensure the demo database environment is setup correctly
  • Maintains demo database with up to date and current information
  • Runs quarter end processing for demo database
  • Works with sales VPs and internal sales to brand database and reports for demos
  • Ensures sales ready functionality for new product/functionality rollouts in demo database
  • Works with Subject Matter Expert (SME) teams to set up scenarios for specific demo instances
Data Analyst / Administrative Support
09/2014 - 06/2017
Chicago, IL
  • Completing projects to acquire data, manage it and present it for use in reporting and statistics
  • Leading discussions and requirement gathering sessions, reaching consensus and recommending solutions on issues and projects
  • Assist in completing projects to acquire data, manage it, and present it for use in reporting and statistics
  • Participate in discussions and requirement gathering sessions, helping to reach consensus and solution recommendations on system issues and projects
  • Coordinating the resolution of activities performed by the production support team
  • Provide assistance on data file onboarding and establishing connectivity for the Data Quality Platform. Review requests and coordinate with Enterprise Production Services team for SFTP & NDM setups
  • Manage changes to the existing requirements for data file onboarding via a Change Control process
  • Manage user group onboarding and business function hierarchy creation. Coordinate with engagement leads and data quality analysts to identify the proper user groups required and data hierarchies required to store delivered files
  • Maintain the DQP functionality within the GPA provided AutoWatch tool to ensure the delivery of data files can be actively monitored
Healthcare Data Entry & Support Analyst
05/2012 - 08/2014
San Francisco, CA
  • Works with tech support & integration team on resolving demo database issues
  • Participates in build testing procedures
  • Maintains asset classification
  • Verifies reconciliation status of demo database
  • Cleans up daily by clearing mocked up reports, trading, and other database items
  • Completes corporate action items
  • Maintains Private Asset Platform and ensures data is presentable
  • Assists with setting up new accounts and disabling cancelled accounts
  • Defining detailed business data requirements and documenting them


University of Texas at Brownsville
2007 - 2011
Bachelor's Degree in Business

Professional Skills

  • Strong analysis skills, comfortable working with numbers and customizing reports to meet specific requirements
  • Strong time management skills and attention and a track record of delivering to deadlines
  • Grasp new skills, concepts, ideas or tools quickly and efficiently
  • Experience working in a technical role, software support role or security admin role in a hospital or clinic
  • Experience working with raw file data
  • Experience with Cerner Millennium applications
  • Five to eight years of experience in operations/production support/technology project management activities

How to write Support Data Analyst Resume

Support Data Analyst role is responsible for software, travel, reporting, analysis, security, integration, health, numbers, drivers, compliance.
To write great resume for support data analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Data Analyst Resume

The section contact information is important in your support data analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Data Analyst Resume

The section work experience is an essential part of your support data analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support data analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support data analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Support Data Analyst resume experience can include:

  • Demonstrated superior attention to detail and the ability to solve problems independently
  • Work through AutoWatch onboarding plan to get new files and fill in required columns. Work through issues in the aging report provided by GPA team
  • Use the Autowatch Dashboard to check file deliveries for anomalies in the delivery schedule. Make note of varying patterns for later discussion with GPA team
  • Identify, communicate and resolve issues and risks as they arise anywhere in the end to end process of file delivery monitoring
  • Work with Controlling to update ownership of distributor allocations and enter into SAP
  • On-going data scrubs to ensure data integrity

Education on a Support Data Analyst Resume

Make sure to make education a priority on your support data analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support data analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Data Analyst Resume

When listing skills on your support data analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical support data analyst skills:

  • Exceptional attention to detail, with an appreciation of good formatting in the preparation of materials
  • Two years’ experience within workers’ compensation/insurance industry
  • High availability (24 7 365) systems experience
  • Performing and enabling remote technical support of IBM’s software solutions
  • Complete uploads of file attributes, configure them for monitoring, activate that monitoring when ready and resolve processing issues
  • Support the resolution of assigned Global Oracle GL processing issues / problems and maintain a working knowledge of GL processes & related system designs

List of Typical Skills For a Support Data Analyst Resume


Skills For Data Analyst / Administrative Support Resume

  • Own the maintenance of various GL set ups and processes such as values, hierarchies, allocations, reconcilers, mapping tables and legacy mainframe applications
  • Lead / Assist special projects to clean up ledger / accounting issues with businesses to enhance controllership and quality of data submitted to Corporate
  • Extensive troubleshooting and analysis expertise in a production or operations environment
  • Application maintenance and reviewing system logs for various applications
  • Self-motivated and a team player; ability to work autonomously
  • Review and evaluate GL processes and related systems to determine adequacy of systems to meet current requirements; consider new standards and/or other solutions to meet changing needs
  • Assist end users with journal entry interfaces and own the control points related to the templates

Skills For Data Analyst & Tech Support Resume

  • Work with IT Shared Services to resolve issues, design solutions and implement processes to meet needs of assigned Global Ledger strategy
  • Support, advise, assist, guide and resolve ledger data problems for client leaders and users
  • Provide assistance to businesses to identify solutions for new ledger requirements related to assigned responsibilities
  • Support data structures required for evolution and transition to Enterprise Standards
  • Knowledge of various electronic file formats such as EDI ASC X12, XML, ISO

Skills For Data Services Support Analyst Resume

  • Knowledge of Swift FileAct as well as file transmission protocols
  • Above average proficiency in MS Access, MS Excel with knowledge of Visual Basic and SQL
  • Regular contact with clients, prospective clients and Orion employees
  • Frequent contact with Orion Sales Teams
  • Create new end-customers to support the tracings, rebates, and contract processes
  • Maintain Product Master Data in the Extended Attributes Table

Skills For Risk Systems Production Support Data Quality Analyst Resume

  • Collaborate with senior sales teams to ensure chain and GPO affiliation are updated accurately and timely
  • Investigate and identify the impacts associated with customer changes and inform process owners and requestors of these impacts
  • Identify duplicates in SAP and collaborate with CRM team to merge and delete duplicates from the system
  • Respond to requests from Sales and other stakeholders to investigate and resolve data issues with a sense of urgency and in a timely manner
  • Work with sales to ensure customer account responsibilities are maintained in SAP as needed to reflect changes to sales territories
  • Maintain sales representative hierarchies in SAP as new sales representatives are on-boarded

Skills For Customer Support Data Analyst Resume

  • Other master data related activities as required
  • Provide support internal to Information Services by reviewing help desk tickets, doing initial triage, resolving some yourself or passing on to the next level Business Advisors or to the local infrastructure team
  • Compile, review and process compliance reports
  • Desire to increase knowledge base in a position that requires statistical analysis and algorithms and ability to communicate work and results through presentations
  • Desired that concentration of study was in the statistical analysis field or business related field

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