Data Support Resume Sample

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Paris Stehr
5802 Jerde Pine,  Los Angeles, CA
+1 (555) 677 4315

Work Experience

Data Support Manager
01/2018 - PRESENT
Boston, MA
  • Executes against ICG’s delivery commitment related to the Global AML PMO workstreams (Governance and Oversight, Risk Assessment, Customer Due Diligence/Know Your Customer, AML Monitoring, Remote Deposit Capture, Independent Testing)
  • Develop and implement a comprehensive data provisioning across GRA sub teams aligned to Enterprise Data Architecture (“EDA”) strategy
  • Create and maintain a data governance infrastructure
  • Harmonize data expertise, tools and governance across Global Risk Analytics
  • Establish data quality controls monitoring across key data flows and business processes
  • Provide business requirements to data providers or consumers on a timely basis
  • Leadership experience in or more of the following: data management, data controls, data mining, data quality rules, etc
  • Manage Market Data Services and Support for IT infrastructural environment, working closely with Market Data vendors in providing operational support and enhancements to the Market Data systems
  • Engage and collaborate with Internal IT infrastructure and application support teams to establish, continuously improve and optimize Market Data usage and delivery
Big Data Support Engineer
06/2012 - 11/2017
Houston, TX
  • A demonstrated positive, cooperative, team-oriented attitude
  • A comprehensive command of the English language including the ability to write grammatically correct letters and reports, including correct spelling, use of punctuation, proper syntax, etc
  • Quarterly and monthly executive and non-executive governance routines
  • Consolidated status reporting across all DMO activities
  • Management of the inventory defining the Credit Risk Universe and what’s considered in scope for Credit Risk data management purposes
  • Creation and management of annual risk based approach for prioritization of data management work
  • Design, development and production of a data dashboard for Credit Risk (a data health scorecard)
Administration & Data Support Assistant
12/2005 - 03/2012
Philadelphia, PA
  • Responsible for managing day to day IT infrastructure support, as well as mentor and guide infrastructure support teams to provide Market Data desktop support to Treasury Division
  • Subject matter expert in the delivery and usage of real time Market Data to Application Support and end users
  • Assists program staff with special events/projects and policies and procedures, as needed
  • Maintains current educational classes on website and ensures education website and Navigator is up to date and consistent
  • Pleasant, cooperative personality
  • Data management background and experience
  • Demonstrated ability to work a high level of accuracy
  • Capable of working efficiently under pressure in a fast-paced environment to meet deadlines and handle multiple tasks


Central Washington University - Lynnwood Campus
2000 - 2005
Bachelor's Degree in Business Administration

Professional Skills

  • Strong stakeholder management experience and skills up through senior executive level
  • Hands-on experience supporting Java-based applications environments Complex problem solving skills in debugging Application software
  • Strong programming skills in SQL Server, SAS and shell scripting in order to extend and improve existing code
  • Strong database/SQL skills and able to work with huge data sets from Hadoop as well as leading databases (e.g. Teradata, Oracle, MySQL, DB2 etc.)
  • Strong interpersonal skills; ability to work with all levels of staff
  • A client-focused attitude, efficient working style and excellent communication skills in order to interact with business partners
  • Strong experience delivering or managing data compliance frameworks

How to write Data Support Resume

Data Support role is responsible for software, litigation, finance, credit, training, integration, database, security, trading, java.
To write great resume for data support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Data Support Resume

The section contact information is important in your data support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Data Support Resume

The section work experience is an essential part of your data support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous data support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular data support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Data Support resume experience can include:

  • Complex problem solving skills in debugging Application software
  • Proven understanding and hands-on experience with Big Data processes; Apache Hadoop (MapReduce), Hive, HDFS, Yarn
  • Proven understanding and hands-on experience with Big Data Orchestration tools; Apache Oozie
  • System Analysis and Performance Tuning skills
  • Strong market data knowledge and experience dealing with the intricacies of vendors and exchanges
  • Strong Python and bash programming experience

Education on a Data Support Resume

Make sure to make education a priority on your data support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your data support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Data Support Resume

When listing skills on your data support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical data support skills:

  • Strong oral and written communication skills; ability to prepare clear and cogent written documents and deliver presentations; public speaking ability
  • Highly organized; able to effectively prioritize and balance multiple efforts in a fast-paced, regulatory driven environment
  • Strong leadership skills to coordinate project activities as needed
  • Solid interpersonal and analytical skills required
  • Independent, self-driven, customer oriented with good interpersonal communication skills
  • Strong NoSQL database skills (e.g. MongoDB, Apache HBASE, Cassandra etc.)

List of Typical Experience For a Data Support Resume


Experience For Big Data Support Engineer Resume

  • Leadership experience in or more of the following: data management, data controls, data mining, data quality rules, etc
  • Hands-on experience supporting Java-based applications environments
  • Correct and key-in missing or invalid data when OCR discrepancies occur
  • Leadership experience in data management and governance
  • Hands-on experience with related/complementary open source software platforms and languages (e.g. Java, Python, Scala, R etc.)
  • Experience with Hortonworks Hadoop distribution components and custom products (e.g. Impala, Navigator, Ambari, Nifi and Sentry etc.)
  • Working experience in system/network trouble shootings Linux based system

Experience For Data Support Manager Resume

  • Use available resources efficiently to assess the customer’s issue and recommend valid solutions
  • Processing of Site/System Discontinuances based on the Daily Disco Report – placing systems out of service in MASterMind and terminating Pulse sites
  • Recording all findings relating to the case within Sharepoint
  • Working knowledge of SQL Databases & basic network configuration (1-3 years)
  • Working Knowledge of crontab files
  • Ensuring applications’ availability to meet the SLA target
  • Escalating high risk cases where appropriate (i.e. PEPs / Sanctions / High Risk Jurisdictions etc.)
  • Referring any issues identified to senior management or Risk & Compliance that require further guidance
  • Processing of Client requests for PIC cards received via phone/fax/email/MASterMind Action

Experience For Customer Service & Data Support Specialist Resume

  • Participate in the integration of Operational Dashboards, monitoring, alerting, metrics reporting, etc. with NOC, Call Center infrastructure and IT OPS
  • Provide support to customers using Cloud Platform products, solutions and APIs, including Big Data and related services
  • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
  • Creation of training programs, tailored to CR, on EDM compliance and data management activities
  • In a leadership role, working across organizational boundaries

Experience For Third Line Data Support Resume

  • Develop a thorough understanding of data that goes into CTT’s business systems
  • Prepare reports and studies as requested, following communication and/or applicable protocols
  • Coordinate work with internal and external audiences, including vendors, and identify appropriate escalation paths for work activities as needed
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
  • Participate in disaster recovery and business continuity tests by performing documented recovery procedures for the applications
  • Work with development teams to create Operational run book documentation for standard operating tasks for production and test environments
  • Bash – Shell scripting for log analysis and automations
  • Familiarity with Amazon CloudWatch and monitoring of the cloud instances and services

Experience For IPT Data Support Manager Resume

  • Resolves customer concerns raised during deployment, configuration, operation, maintenance or compatibility matters
  • Ensure all customer interactions are properly documented in the TiVo Salesforce ticketing system
  • Serve as weekly after-hours 24x7 support on rotating basis
  • Familiarity with networking concepts, e.g. Multicast, TCP/IP
  • Handle multiple tasks and adapt to a constantly changing environment
  • Participation in response teams for root cause analysis of system problems including software and firmware bugs
  • Handle, diagnose and route in real-time incoming trouble tickets
  • Develop monitoring scripts to monitor applications, system performances and data availability
  • Participate in the UAT testing for any bugs/new application features

Experience For Senior Specialist Operation Data Support Resume

  • Compile data import template with identified data and create logical mapping for investment teamâs verification
  • Provide feedback to Management regarding maintenance of and improvement to OCR software
  • Review electronic closing and credit document images to confirm visual legibility and completeness of the closed loan file
  • Communicate image issues detected during the image review process to the Operations Support Team Lead through the Image Error Log
  • Other: Create/maintain SharePoint and Documentum repositories and create and sustain BAU operational documentation
  • Provide product data support for Accuity clients and internal contacts
  • Length of 12 weeks
  • Hours: 15-19 hours per week
  • Performing ‘root cause analysis’ on standard and net cost issues and coordinating corrective actions across wider resolving agencies as required – e.g. GMS, LOC

Experience For Senior Big Data Support Resume

  • Support Chief Education offices by conducting data review cycles as part of the offices’ performance management efforts
  • Knowledge in Linux administration, Windows system administration, Networking/ Security and Database administration (SQL server) is essential
  • Occasional weekend on-call availability needed to satisfy Advent’s 24x7 Global support model
  • Support technical requests and troubleshoot technical issues in our client’s big data systems based on HP Vertica and Hadoop (E.g. archiving tools, backup, data flow, loading)
  • Linux IT support and monitor with major company
  • Participate in reviews about our team strategy
  • Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation

Experience For Market Data Support Resume

  • Conduct list generation, schedule appointments, request donor card, and any other activities required to support our customers
  • Manual generation of AS400 billing entity if a MASterMind Site/Customer is manually built – this would typically be for a Dealer installation if the Site/Customer/AS400 entity was not generated through Net Dealer
  • Processing technician/installer requests for a Site/System Resale- including the placing of the existing Site/System out of service and regeneration of the Existing system and making MASterMind updates for the new client
  • Processing technician/installer request to place newly installed systems in service including the verification of all MASterMind/Connnect24/AlarmNet/Pulse Data points prior to the system going into service
  • Processing of Client requests for MASterMind data updates – requests handled currently by Phone/fax/email and MASterMind Action
  • Processing of Client requests received via Phone/Fax/Email for the addition of Guard Services. Guard Services would be added to MASterMind and to AS400 billing according to the client request and a service job generated for a Lock Box installation if the client chose Interior/Exterior Guard service

Experience For AML Consultant / Salesforce Data Support Resume

  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
  • Strong knowledge of Project Management concepts and tools
  • Experience with vendor software
  • Provide technical assistance and support as part of a global 24x7-support organization
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Work closely with internal support teams to improve cloud products at a senior level
  • Handle application software related tickets escalated by Customers, Technical Support, and Product Development teams

Experience For Administration & Data Support Assistant Resume

  • Participate in Application / Platform maintenance and releases for production and pre-production environments including vetting out test/validation results, etc. with the production development teams
  • Support the applications to meet SLAs
  • Proficiency in AWS and related open source / cloud technologies
  • Python – automation of SysAdmin tasks, etc
  • Proficiency in Chef, Kafka, Storm, Spark, Hadoop, DynamoDB – NoSQL, PostgreSQL, etc
  • Restful API’s, XML, JSON
  • Hortonworks Data Platform (HDP)

List of Typical Skills For a Data Support Resume


Skills For Big Data Support Engineer Resume

  • Wholesale Credit experience, including underwriting experience and/or familiarity with Wholesale Credit policies and procedures
  • Strong Microsoft Office Suite (Excel, PowerPoint, Visio, etc.) experience and general understanding of data relationships
  • Strong experience leading a governance function, preferably data focused
  • Good experience with risk definition and management
  • Good leadership experience related to development of immature capabilities and services

Skills For Data Support Manager Resume

  • Key Skills: Linux Sys admin, databases Linux’s based maintenance, Microsoft Servers, MS SQL
  • Operating Systems – LINUX (RedHat) System Administration, Strong knowledge of kernel tuning
  • Analysing trends in customer enquiries to support future product enhancements and customer experience initiatives
  • Experience with basic networking, switch programming, and troubleshooting
  • +3 Years of experience in building massively scalable distributed data processing solutions with Hadoop, HBase & Hive
  • Experience leading reference and pricing data support teams, with a track record of team excellence
  • Experience with Tableau (building and modifying dashboards)
  • Experience providing customer, sales, or contract administration support

Skills For Customer Service & Data Support Specialist Resume

  • Demonstrates an understanding of client / partner / donor perspective and strives for high quality client oriented services
  • Experience of working in financial services company (5+ years)
  • Proven ability to assemble, share and apply key learning’s across multiple areas
  • Possession of a valid driver’s license combined with a driving record that meets the Michigan Tech Vehicle Use policy
  • A Solid understanding of Equity, Fixed Income, and Derivative asset classes and trade lifecycles
  • Experience in credit/lending role

Skills For Third Line Data Support Resume

  • Strong knowledge of trading (buy/sell sides)
  • QL experience including advanced queries and complex inner and outer joins
  • Experience in report development using SAS, Excel
  • Experience in Batch and ETL automation using AutoSys
  • Validation of sales cycle data (both pre and post load) to ensure data sanity in terms of targeting & alignment data
  • Initial system configuration and ongoing maintenance. Validation of data integrity and successful transmission of data files

Skills For IPT Data Support Manager Resume

  • Self-starter; strong sense of ownership & ability to create and execute plans without daily oversight
  • Work in a fast-paced environment and meet deadlines with flexibility and good humor
  • Experience with specific research software and/or databases, such as REDCap
  • +2 years of experience in the development of ETL routines preferably Informatica Big Data edition
  • General clerical experience
  • Experience with Elastic Stack
  • Cloud experience (AWS, Azure, etc)
  • Excellent knowledge of written and spoken Hindi and English is required
  • Ask effective questions, learn quickly, and take initiative

Skills For Senior Specialist Operation Data Support Resume

  • Experience in an operational support role
  • Prioritize time and self-direction within a fast-paced, dynamic environment
  • Good knowledge of financial instruments
  • Experience in the financial industry
  • Manage and develop procedures to ensure quality support for all Accuity products and to improve overall customer experience
  • Strong customer focus and ability to manage and exceed clients’ expectations for support
  • Understanding and maintaining existing processing infrastructure including SQL Server, SAS, Autosys, and Linux processes
  • Reviewing and monitoring all requests that are sent through to the central AML request inbox and completing initial assessment of tasks
  • Processing of technician/installer requests for Cellular radio provisioning via Connect24/AlarmNet/APS websites depending on the installed cellular device

Skills For Senior Big Data Support Resume

  • Performing weekly and monthly sales, profitability, and product processing and reporting
  • Creating and managing various reports and dashboards within SharePoint/Salesforce
  • Managing incoming client queries received through multiple sources within agreed SLA’s
  • Identifying key data completeness and quality issues and initiating improvement projects with data owners to drive ‘right first time’ data creation
  • Processing technician/installer requests for Pulse Activation - Pulse over Cellular Activation or assisting with a Pulse over gateway installation
  • Programming Languages – Shell/Python

Skills For Market Data Support Resume

  • Scripting languages e.g. bash
  • Monitoring Technologies –ITRS Geneos or others
  • Maintaining regular monthly MI for inclusion in Risk and Compliance Committee reports
  • Supporting business partners with data requests and ad hoc queries
  • A working understanding of relational databases, schemas, normalization, stored procedures

Skills For AML Consultant / Salesforce Data Support Resume

  • Participate in regular team meetings regarding trends, training, and updates to policies and procedures
  • Evaluate existing platforms and suggest new options depending on the customer’s needs
  • Have the technical mind-set to develop themselves via reading material, lab exercises, speaking with TDA’s and more senior engineers
  • Complete handovers and update on-going tracker document with outstanding faults
  • Coordination of system support by the Network Operations Center (server process monitoring and troubleshooting)
  • Data analysis through required SQL queries or other available tools. Creation and tracking of field troubleshooting work orders
  • Support for audits, exams, and third party testing, and in some cases acting as the single point of contact
  • Establishes smooth relationship and enabling environment between clients and service providers
  • Mandarin speaking an added advantage

Skills For Administration & Data Support Assistant Resume

  • Create tools that support driving safety, quality, and cost that lie a layer below the single view KPIs
  • Network Technologies – Solace Appliances, IP (TCP/UDP/MCAST), Switch and routing topologies
  • Resolve issues by engaging other teams
  • Excel at problem solving – both alone and with a team
  • Provide support knowledge, and guidance to internal Operations teams Excel at problem solving – both alone and with a team
  • Works well in a team setting in which collaboration and thought partnership is highly valued
  • A Track record of staff development leading to successful business outcomes

List of Typical Responsibilities For a Data Support Resume


Responsibilities For Big Data Support Engineer Resume

  • Strong experience in Oracle database( SQL, PL/SQL) and SQL Server
  • Data Analysis experience
  • Validation of daily extracts to ensure that data is as desired by business or other systems
  • Technical hands on experience in
  • Applicable and related experience
  • Hortonworks Data Flow (HDF)
  • Responds to customer product inquiries via telephone or email
  • Work as part of the MDS organization to meet overall objectives

Responsibilities For Data Support Manager Resume

  • Self motivated, innovative and self starter
  • Lead the build and sustainment of an overall end-to-end data governance process and workflow to manage all aspects of Wholesale Credit data elements
  • Drive the integration of business elements; business, technology and control metadata content, data lineage and data quality rule management functionality within the established tool base
  • Hands-on systems administration experience with Linux/RedHat
  • Primary responsibility for administration of Linux platforms, Elastic Stack software, and supporting software packages
  • Creation and maintenance of user documentation

Responsibilities For Customer Service & Data Support Specialist Resume

  • Security+, CISSP, CEH or other DoD required certifications or ability to obtain required certifications
  • Familiarity with Elastic Stack/Elastic Cloud Enterprise and Docker
  • Interact with business partners and other teams
  • Liaise with SaaS providers such as SFDC, Informatica for product related issues/maintenance
  • Assist in requirement analysis, effort estimation and solution/technical design for enhancements
  • Root Cause analysis and e2e resolution
  • Exposure to various Integration Methodologies

Responsibilities For Third Line Data Support Resume

  • Interaction with clients to transfer the knowledge to deploy and run systems
  • Support integration activities within clients legacy systems
  • Responsible for 2nd level technical support and escalation
  • Produce monthly applications availability and data reports (Key Performance Indicators)
  • Assist in application maintenance operations to ensure service continuity
  • Communicate planned/unplanned outages to end users
  • Provide administration services on applications
  • Provide workarounds for major issues until permanent fix is delivered
  • Medical background in physicians office, clinic or hospital

Responsibilities For IPT Data Support Manager Resume

  • General clerical expericne
  • Data Intermediaries (i.e. Reuters and Bloomberg)
  • Create/modify technical documentation
  • Able to manage internal and external customers
  • Provide support knowledge, and guidance to internal Operations teams
  • Familiarity with support ticket methodology
  • RedHat Linux administration certifications
  • Carrying out an initial assessment of key AML risks and carrying out relevant level of AML due diligence as defined in the AML & CTD Corporate Client Due Diligence Procedures

Responsibilities For Senior Specialist Operation Data Support Resume

  • Researching and compiling available information regarding the corporate structure of clients, as applicable, as outlined in the AML & CTD Corporate Client Due Diligence Procedures
  • Conducting individual/corporate searches (using various systems) on a case by case basis using both confidential and publically available data sources
  • Once complete update Salesforce to represent that the AML process has been completed
  • Proactive management of the data within Salesforce and Sharepoint
  • Propose and lead initiatives centered on data quality control and improvements
  • Be an excellent leader capable of working in a fast-paced hedge fund environment, continually reviewing processes and communicating problems and fixes with business counterparts
  • Familiarity with LYFE and District 79 and program objectives
  • Attentive to detail, extremely well organized, able to work under pressure, and meet frequent and changing deadlines, while maintaining professionalism at all times
  • Flexible and supportive to colleagues and supervisors

Responsibilities For Senior Big Data Support Resume

  • Interest in statistics, education, and service to young adults
  • Willingness to learn and develop new capacities and take on additional responsibilities
  • Proficiency with Microsoft Office applications, specifically Excel, PowerPoint, and MS Word
  • Proficiency with applications such as Google Drive, Dropbox, and SurveyMonkey
  • Familiarity with DOE database systems such as ATS
  • Able to conduct independent research and critically analyze data

Responsibilities For Market Data Support Resume

  • Experience with reference data structures and attributes, especially convertible bonds, fixed income instruments (including FRN’s, ABS, corporates, loans), futures, forwards and options
  • Intermediate-level SQL experience with hands-on ability
  • A self-starter with ability to work with minimal supervision
  • Utilize internal program to visually identify and validate data extracted from closed loan documents (including notes, flood certs, loan applications, and appraisals) by the OCR software
  • Meet daily production requirements and maintain high quality standards

Responsibilities For AML Consultant / Salesforce Data Support Resume

  • Dedicated service improvement
  • This is a management position
  • Familiarity with Wholesale Credit systems (e.g. GUS, LIQ, AFS)
  • Familiarity with Enterprise Data Management Policy and Standards
  • Raiser's Edge and/or other databases
  • Memorize, diagnose and solve problems

Responsibilities For Administration & Data Support Assistant Resume

  • Willingness to work on evenings and weekends if necessary
  • Occasionally lift 25 lbs, bend and stoop
  • Receive and visit clients
  • Streamline data sources and extraction through automation to reduce touches to enable efficient financial, performance, and analytical analysis
  • Align all data, performance metrics, and financial performance to a single methodology and provide one single view of the KPI (Safety, quality, financial and operational performance are reviewed the same internally and externally to our customer)

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