Support Center Representative Resume Sample

4.8
15 votes
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Else Turcotte
75108 Bartell Village,  Detroit, MI
+1 (555) 654 2424

Work Experience


Patient Support Center Representative, Lead
10/2015 - PRESENT
Boston, MA
  • Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
  • Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  • Understands the roles and responsibilities of HealthCare Partners internal departments
  • Acts as the primary liaison with internal customers
  • Communicates clearly and professionally with the customer by telephone and/or written correspondence
  • Educates and informs internal customers of various processes and directs to appropriate resources
  • Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
  • Participates in and maintains a quality service culture
Support Center Representative
12/2011 - 06/2015
Detroit, MI
  • Participates in or leads department initiatives and shares knowledge with colleagues
  • Proper assignment of tickets (ticket coding and ‘assign to’ groups)
  • Call Center experience or equivalent customer service experience in
  • Receive after hours call forwarding from all Allied Universaloffices and take appropriate action
  • Incidents reported are related to: PC Hardware, Printer, Software, Application (SAP, Office, etc.), Email, Internet / Intranet, LAN/WAN, Phone
  • Call Center experience or equivalent customer service experience in Technical Support
  • Technical problem analysis and problem-solving
Field Support Center Representative
10/2009 - 10/2011
New York, NY
  • Monitors field technician’s locations and routes throughout the day. Clears/closes technician and installer jobs and adds equipment or services to customer accounts as necessary
  • Investigate problems with software applications, diagnose root causes, and work on fixing them
  • Identify known errors and problem trends and find permanent solutions
  • Receive and log requests for support from help desk, other service delivery staff and/or users
  • Investigate problems and other requests for support and determine appropriate actions to take
  • Prioritize requests in accordance with agreed criteria
  • Monitor progress of requests for support and ensure users and other interested parties are kept informed
  • Provide correct responses to requests for support by means of for example: making modifications to system parameters, developing work-arounds or enhancements, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation
  • Common session regarding hardware, software and services and workshops depending on the professional interest of the interns

Education


Wingate University
2003 - 2008
Engineer's Degree in Management

Professional Skills


  • Excellent English language skills (spoken and written) are essential to ensure a positive customer experience
  • Demonstrate independent decision-making skills
  • Good typing and general problem solving skills
  • OS Skills : Basic - Intermediate level
  • Linux (basic administration skills (vi, file management, security, disk management etc)
  • Informix Databases (basic administration skills)
  • Previous customer handling or facing experience

How to write Support Center Representative Resume

Support Center Representative role is responsible for software, general, retail, training, security, shipping, research, insurance, travel, government.
To write great resume for support center representative job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Center Representative Resume

The section contact information is important in your support center representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Center Representative Resume

The section work experience is an essential part of your support center representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support center representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support center representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Support Center Representative resume experience can include:

  • Effectively handle in user and Regulation E calls from customers
  • Effectively communicate both verbally and written with customers, team members, and management
  • Experience in Application Support Field
  • Experience in SQL, Oracle
  • Microsoft Team Fundation Server (user experience)
  • Over 2 years of customer service experience

Education on a Support Center Representative Resume

Make sure to make education a priority on your support center representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support center representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Center Representative Resume

When listing skills on your support center representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical support center representative skills:

  • Demonstrate strong soft skills contributing to client satisfaction
  • Prior customer service/call center work experience required; preferably in a technical environment
  • Over 1 year and up to and including 3 years of experience in a medical field
  • Demonstrate proficiency in managing parallel activities
  • Experience documenting technical information into a knowledgebase and/or process documentation
  • Previous experience in call centre environment

List of Typical Skills For a Support Center Representative Resume

1

Skills For Patient Support Center Representative Resume

  • Previous experience in call center environment
  • Over 3 years of customer service experience
  • Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel
  • Finding points to a Electronics Technicians , Technical Electromechanical and / or engineering students
  • Working Area: Trelew / Pto Madryn, Prov de Chubut
  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking
  • Work various shifts, including days, evening, weekends, and holidays
  • Knowledge of desktop operating systems, various software applications, hardware, networking and, internet technologies
2

Skills For Technical Support Center Representative Resume

  • Related working exp
  • Work on own initiative while being part of an overall team
  • Provide efficient productivity and superior quality service while working in a fast paced environment
  • SQL: Basic – Intermediate level
  • Customer Service - 1-3 Years, Intermediate
3

Skills For Field Support Center Representative Resume

  • Microsoft Excel - 1-3 Years, Intermediate
  • IT Service Management tool (i.e. Remedy, ServiceNow, Cherwell) - 1-3 Years, Intermediate
  • Microsoft Outlook - 1-3 Years, Intermediate
  • Asset and Configuration Management - 1-3 Years, Intermediate
  • Windows OS (7/10) - 1-3 Years, Intermediate
4

Skills For pr Temporary Support Center Representative Resume

  • Macintosh - 1-3 Years, Intermediate
  • SCCM - 1-3 Years, Intermediate
  • Image Management - 1-3 Years, Intermediate
  • End-User Device Management - 1-3 Years, Intermediate
  • Endpoint Security - 1-3 Years, Intermediate
  • Managing the incoming calls and emails from the customer, logging service tickets and allocating activities to the service engineers, follow up of every single incident until the final resolution of it
5

Skills For Patient Support Center Representative, Lead Resume

  • Provide remote troubleshooting and analysis assistance for installation (or reinstallation), usage and configuration questions. Provide answers for general usage and operation questions
  • Experience in SQL
  • Experience in SQL, Oracle, Linux
  • Experience in Oracle SQL/PLSQL
  • Experience in Windows/Linux, Crystal Reports
  • Self serives care equipment ( ATMs and self-service terminals ) , and microcomputer equipment Servers
  • Hardware technician for ATMs and self-service terminals , micro- computers and servers installed in bank branches and / or companies where teams of these features are
6

Skills For Support Center Representative nd & rd Shift Positions Available Resume

  • Work collaboratively across multiple teams to accomplish the goals of the business
  • Understand and communicate clearly and concisely to the research team the current state of the ATM to fully diagnose the problem for resolution
  • Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
  • Process service tickets and maintain accurate customer records
  • Follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
7

Skills For Sales Support Center Representative Resume

  • Assume special projects as required by management
  • Track, support, and monitor IT support requests to full resolution in a timely manner
  • Act as the first line of support for end users
  • Manage the physical inventory, which includes mobility devices, desktop and laptop computers, peripherals and other hardware, as approved by management
  • Exceptional attention to detail is required
  • Fast learner with a passion for technology
8

Skills For Support Center Representative With English Resume

  • 1st and 2nd shifts avaiable
  • 1st shift/Day shift available
  • 2nd shift Avaiable

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