Support Administrator Resume Sample

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Elyssa Hickle
730 Sadie Springs,  Boston, MA
+1 (555) 218 4637

Work Experience


Project Support Administrator
11/2015 - PRESENT
San Francisco, CA
  • Calendars, phones, email
  • Documents and correspondences
  • Drafts, proofreads, and edits correspondences
  • Tracks and monitors status of incoming and outgoing cable traffic
  • Filing and information management
  • Performs as a recorder or back-up for time and attendance (T&A) accountings for the area of assignment
  • Performs data input, data collection and research; retrieves information or documents from databases and the Internet
  • Performs as a focal point for response to queries regarding local in-house and Agency-wide administrative databases
Technical Support Administrator
09/2009 - 08/2015
Detroit, MI
  • Presents information through briefings to various audiences
  • Acts as Crown Castle’s HIPAA Privacy and Security Officer
  • Welcomes our new hires, collects and audits the required New Hire documents (i.e. policies, agreements, I9’s) and is responsible for preparing the New Hire folder for the HRIS team to complete the hire process in JDE
  • Liaising with customers regarding technician’s schedules
  • Answers routine telephone calls, direct calls or takes messages
  • Possess an acceptable driving record and valid driver’s license in state of residence
  • Customer Service/Field Service experience
  • The incumbent manages the schedule of events for the department/group and conference rooms
  • Plans and organizes meetings, conferences and off-sites working collaboratively with mission partners to coordinate requirements
Application Support Administrator
05/2004 - 08/2009
Philadelphia, PA
  • Serves as the recorder or working member of meeting groups and prepares briefings and presents information as appropriate
  • Responsible for preparing and/or ensuring necessary background briefings and documentation are readily available for meetings and conferences
  • Performs quality checks, identifying inconsistencies and resolves issues
  • Manages and enhances process improvements, creates new processes to manage data, file retrieval systems and office procedures, and implements new procedures and processes
  • Develop technical run docs and troubleshooting guides for multiple technologies
  • Perform shipping and receiving tasks related to ongoing projects
  • Assist with the configuration of network equipment as needed
  • Generate reports and collect data to support ongoing initiatives
  • Perform steps necessary in configuring and deploying wireless access points

Education


Oklahoma State University - Tulsa
1999 - 2004
Bachelor's Degree in Computer Science

Professional Skills


  • Strong communications skills, including written and oral skills
  • Have excellent time keeping and prioritization management skills. Provide IT specific training to LES Team Members on computer system access and usage
  • Excellent time management and workload prioritisation skills
  • Speaking fluently English with excellent verbal and written communication skills
  • Excellent customer service, speaking and writing skills
  • Good organisational, prioritisation and decision making skills
  • Demonstrate experience of delivering excellent customer service

How to write Support Administrator Resume

Support Administrator role is responsible for interpersonal, computer, microsoft, excel, organizational, customer, outlook, technical, software, business.
To write great resume for support administrator job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Administrator Resume

The section contact information is important in your support administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Administrator Resume

The section work experience is an essential part of your support administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support administrator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Support Administrator resume experience can include:

  • 10) Excellent problem solving skills mixed with excellent communication skills ensuring superior customer service
  • Effective organizational skills with the ability to prioritize daily work flow
  • Superior organizational skills, with special attention to detail, and time management skills are essential
  • Excellent time management and workload planning skills
  • Strong computer skills required, including MS Excel and Word
  • Strong organizational skills with a dedicated and self-starter approach to managing workload

Education on a Support Administrator Resume

Make sure to make education a priority on your support administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Administrator Resume

When listing skills on your support administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical support administrator skills:

  • Demonstrated ability to compose effective business correspondence present information effectively
  • Strong organizational, time management and prioritization skills, attention to detail and accuracy
  • Strong customer service background with excellent communication skills, both verbal and written
  • Very good communication skills and confidence in discussing instructions and deliverables with business partners to ensure clear understanding
  • Excellent communication skills as well as accuracy in preparing and reviewing written materials and business documents
  • Good team working skills and the ability to share best practice with other team members

List of Typical Experience For a Support Administrator Resume

1

Experience For Project Support Administrator Resume

  • Good communication skills both verbal and written and excellent organisation skills
  • Good communication and presentation skills required as are good interpersonal skills
  • Good level of personal organization, and possess excellent oral/written communication skills
  • Good team work & strong Microsoft Office applications skills (eg Excel, Words, PowerPoint)
  • Demonstrated effective analytical, organizational, and written and oral communication skills
  • Excellent communication skills and comfortable working at multiple levels
2

Experience For Technical Support Administrator Resume

  • Strong presentation, training and communication skills
  • Customer oriented and possesses excellent organizational and communication skills
  • Strong IT Skills (MS Office and working with databases)
  • Strong Analytical & organisational skills
  • Project management and organizational skills with the ability to prioritize workload
3

Experience For Application Support Administrator Resume

  • Solid problem-solving skills and dealing with ambiguity
  • Able to prioritise own workload effectively
  • A good communicator with the ability to collaborate effectively with colleagues
  • Professional corporate image combined with strong interpersonal skills
  • Proficient in Microsoft Office - Word, PowerPoint, Outlook and Excel with strong keyboard skills
  • Excellent interpersonal and communication skills essential
  • Excellent personal computer skills and highly proficient in MS Office Suite: Excel, PowerPoint, Word, MS Access
  • Excellent oral and written communication skills sufficient to compose and deliver responses to customers’ complex questions in a clear and concise manner
4

Experience For Client Support Administrator Resume

  • Excellent analytical, problem-solving and communications skills with ability to build relationships, both internally and externally
  • Excellent oral and written documentation skills with an ability to communicate with stakeholders and management
  • Organisation skills and the ability to prioritise work
  • Demonstrate experience of delivering excellent customer service and data quality
  • Strong desktop and technology skills (Outlook, Word, Excel, Visio and PowerPoint)
5

Experience For Systems Support Administrator Resume

  • Deal effectively with queries relating to invoices
  • Grow and develop your technical and interpersonal skills while focusing on client support
  • Demonstrated experience working to deadlines
  • IT literate with a good knowledge and experience of using Microsoft Office
  • Communicate effectively both verbally and in writing, with internal and external customers at all levels
  • Intermediate Microsoft Office Suite skills, with an emphasis on Excel and Outlook
  • Strong experience with Excel and pivot tables
  • Advanced knowledge of MS Office programmes, ideally with skills in Excel( Pivot tables, graphs etc)
  • Proactive with strong initiative and a good problem solver
6

Experience For System Support Administrator Resume

  • Sound computer skills, to include but not limited to Microsoft Word, Excel and Outlook - and have the ability to learn new software packages
  • Proven experience in management of teams in a regional role
  • Good computer skill in MS Word Excel
  • Computer Literacy (MS Office) with advance Excel skills
  • Proficient Outlook skills
  • Good understanding of and experience with general connectivity issues in LAN/WAN/Internet environments
  • Working experience using basic databases and MS Office Products especially Excel
7

Experience For Contracts Support Administrator Resume

  • Experience of managing and supporting projects either in a work placement or working environment would be highly desirable
  • Experience of working in an environment of sustainable change to bring efficiencies and assist the Company's profitability
  • Proficient and skilled in social media applications including Facebook, LinkedIn, Twitter
  • Experience working with, MS Office 365, Active Directory, and other applications
  • Manage multiple and often changing tasks and priorities
  • Experience of working with multi-disciplined development teams
8

Experience For Facilities Support Administrator Resume

  • Operate and monitor file, batch processing, and integration systems
  • Experience troubleshooting client side network (DHCP, DNS, Static IP) problems
  • Flexible and adaptable to changing priorities, and ability to take direction from multiple internal clients simultaneously
  • Experience as a Technical Administrator at an engineering firm, utility, or similar environment
  • Expert level proficiency/experience with MS office including Excel, Word and PowerPoint
  • > 1 year of experience working with XML and XML-related technologies
9

Experience For Hiring Support Administrator Resume

  • > 1 year of experience with cascading style sheets
  • Support the Project Manager in consolidating project reports
  • Experience working in a Superannuation administration & customer service role
  • Transportation and handling of devices between operations and finished goods
  • Handle goods appropriately, according to quality and Electrostatic Discharge (ESD) specifications
  • Previous experience of supporting a Director/Management team
10

Experience For Engineering Support Administrator Resume

  • Takes a proactive approach to creating continuous, measured improvements in effective processes, service delivery and customer satisfaction
  • Good working knowledge of Microsoft applications (e.g. Outlook, Word, Excel, Visio, Remedy etc.)
  • Good at resolving issues
  • Experience with configuring new PCs
  • Desktop Support experience supporting hardware and software on both Intel and Apple platforms in a corporate environment
  • Desktop Support experience supporting hardware and software on Intel

List of Typical Skills For a Support Administrator Resume

1

Skills For Project Support Administrator Resume

  • Attention to detail and strong time management and planning skills
  • Excellent negotiation, problem-solving, and organizational skills
  • Excellent customer service, problem-solving, and organizational skills
  • Excellent negotiation, problem solving, and organizational skills
  • Strong leading, interpersonal and communication skills with external customers and internal organization
  • Calm under pressure with good problem solving skills
  • Excellent communication, collaboration, and organizational skills
  • Excellent Microsoft Office skills: Word, Excel, PowerPoint, Outlook and SharePoint
  • Excellent communication skills, verbal & written, fluent in English & French language
2

Skills For Technical Support Administrator Resume

  • Work effectively with & maintain a strong relationship with key stakeholders
  • Effective communication skills and the ability to build great professional relationships with colleagues and clients
  • Planning and problem solving skills
  • Writing and Editing skills: ability to review and edit documents multiple times and maintain focus on details as well as big-picture themes
  • Working with Salesforce Development team to assist with managing workflow rules, validation rules, field updates and validators
  • Planning and organising skills are essential
3

Skills For Application Support Administrator Resume

  • Basic scripting skills (Bash, Perl, Python)
  • Demonstrated experience in working on detailed projects
  • Demonstrated experience ensuring accuracy in data entry activities
  • Problem solving and ownership skills
  • Strong experience of MS Office, including Word, Excel and PowerPoint
4

Skills For Client Support Administrator Resume

  • Management skills, including, quality management, process control, document control
  • Management skills, including, project management, quality management, process control, document control
  • Self-discipline, proactive and process team building skills
  • Demonstrated basic knowledge and experience with three or more of the following platform/technology
  • Scripting experience (bash ideally)/SQL experience to query
  • MS Office skills including Word, Excel, PowerPoint etc
  • Tertiary qualifications in a relevant Information Technology discipline and/or proven experience in systems/End user device administration
5

Skills For Systems Support Administrator Resume

  • Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner
  • Presentation & communication (written & verbal) skills
  • Perform SAP transactions to transfer finished goods to final goods stores
  • Strong work task organization, attention to detail and multi-tasking skill
  • Achieve department service level goals through prompt and courteous phone skills
  • Strong knowledge of and experience with Excel, Outlook, Word, PowerPoint and Adobe PDF
  • Effective time management, organization, and the ability to prioritise your own workload
6

Skills For System Support Administrator Resume

  • Deliver first class customer service and work effectively as part of a team
  • Liaising with suppliers and stakeholders regarding payment terms and deadlines and providing excellent customer service
  • Planning, organizing and able to prioritize tasks
  • Being team player with solid multi-tasking
  • Working as part of the virtual PMO team to ensure the effective project management support (support to all PMO members)
  • Thorough understanding and hands-on experience with administering and leveraging Microsoft Systems Center Configuration Manager (SCCM) 2012 or later
  • Strong working knowledge of Networking technologies to support desktop computing
7

Skills For Contracts Support Administrator Resume

  • Experience with application administration (installing, upgrading, and maintaining applications)
  • Experience with Cloud bursting strategies with regards to Grid computing
  • Experience working within Investment Banking or Capital Markets
  • Linux configuration, tuning, update and troubleshooting experience - 1 year
  • Windows configuration, tuning, update and troubleshooting experience - 1 year
  • Linux configuration, tuning, update and troubleshooting experience - 3 years
  • Windows configuration, tuning, update and troubleshooting experience - 3 years
  • Comfortable working within a fast-paced environment with rapidly changing priorities
  • Strong working knowledge of iOS and Android mobile operating systems and devices
8

Skills For Facilities Support Administrator Resume

  • Strong working knowledge of imaging technologies and virtual machines
  • Strong working knowledge of client applications including email and MS Office Suite
  • Strong dedication to the customers and the underlying importance of exceeding business partner expectations
  • Experience with investigating or handling Service Provider and/or Customer complaints
  • Experience reviewing engineering documentation
  • Compilation/Consolidation of reports (printing & binding)
  • Develop a good understanding of FT processes governing Technology
9

Skills For Hiring Support Administrator Resume

  • Previous experience of working within an administrative function within a Consulting or Construction company is highly desirable
  • Extensive hands-on experience (not just certifications) with implementations using salesforce.com in the following areas
  • Experience of report writing & researching
  • Microsoft Structured Query Language (SQL) server working knowledge -Knowledge and experience in working with Firewalls desired
  • Handle new issues by creating efficient short term solutions and identifying strong, permanent long term solutions
  • Extensive hands-on (not just certifications) experience with implementations using salesforce.com in the following areas
10

Skills For Engineering Support Administrator Resume

  • Experience of producing minutes and arranging meetings
  • Demonstrates the ability to multitask in a fast paced environment using multiple programs while maintaining accuracy
  • Two (2) years experience in business, customer service or accounting environment, preferably working with contracts
  • Experience working with Grid and distributed systems
  • Good at communicating to all levels of the business
  • Experience using Microsoft Office: Word, Excel, VIsio, and PowerPoint
  • 6+ months experience documenting processes
  • Put parts back into stock that are unused or are in good condition utilizing the RA process
  • Build strong working relationships with internal & external stakeholders

List of Typical Responsibilities For a Support Administrator Resume

1

Responsibilities For Project Support Administrator Resume

  • Strong computer skills in MS office, especially Outlook, Word and Excel, PowerPoint, SharePoint,
  • Work effectively with all members of the corporate organization, project managers and staff across the country to include senior leadership
  • Basic/Intermediate skills in Excel and Outlook
  • Work effectively as both an individual and as part of the team
  • Validate all customer inquiries before pricing information is disclosed, through information system's customer base and customer's final destination
  • Highly-skilled in managing the schedule, and technical quality of task work orders
  • Identify and define ways of improving our customer’s experience
2

Responsibilities For Technical Support Administrator Resume

  • Experience providing full administrative management support for Web Applications, Web Services, and Windows Services required
  • Experience and knowledge are required for the following
  • Extensive knowledge and experience in all facets of UNIX/Linux Systems Engineering & Administration
  • Experience Shell scripting (ksh, Bash)
  • Experience using Nessus Vulnerability Scanner to read reports and address security vulnerabilities
  • Experience supporting software applications on Linux
  • General working experience
3

Responsibilities For Application Support Administrator Resume

  • Experience working in an administration & customer service role
  • Demonstrate occasional flexibility in work hours to ensure critical coverage and facilitate weekend deployments as required
  • Work experience in a first level IT Help Desk role
  • Demonstrate professional behavior consistent with Ross Stores, Inc. code of conduct at all times and in all forms of communication
  • Have a good understanding of TCP/IP, routing and switching technologies/protocols
4

Responsibilities For Client Support Administrator Resume

  • Experience working in a 24x7 mission critical Network or Technical Operations Center environment
  • Have experience working with hypervisor technologies
  • Act as the escalation point for goods in and out
  • Operate as a member of the extended Data Centre Operations team to deliver on key business initiatives
  • Demonstrated ability to work with other staff
  • Likely to have worked in Sports Data or equivalent business, with 5 to 10 years experience in management roles
  • Be a strong team player that continually strives to grow the IT Administrator role within LES
  • Strong initiative, sound judgment and ability to relieve program managers of administrative details
5

Responsibilities For Systems Support Administrator Resume

  • Excellent time management and organizational abilities with the ability to multi-task
  • Experience with Juniper and Aruba products
  • Experience with Active Directory, Exchange, SCCM, and Windows server environments
  • Compile, consolidate, and review documents to ensure consistency and completeness and "one voice"
  • Good Mathematics and written English (A-C, GCSE or equivalent at least)
  • Experience within a similar role is highly advantageous
  • Experience within the construction industry is desirable but not essential
6

Responsibilities For System Support Administrator Resume

  • Ad hoc projects and tasks as prioritized by manager
  • Knowledge and experience with Windows Server 2012R2 and 2008R2
  • Validate client data, including work order generation in data systems
  • Validate correct billing on a monthly basis
  • Good working knowledge of office tools such as Microsoft Office
  • Demonstrated client service attitude and flexibility to work in a fast paced and deadline oriented environment
  • Demonstrates a propensity for maintaining complex print equipment
7

Responsibilities For Contracts Support Administrator Resume

  • Build strong relationships with Executive Assistants to provide comprehensive concierge support service
  • Initiative - be able to prioritise work demands and work at all times in a responsible and professional manner
  • Personable and approachable with a good telephone manner
  • Good standard of education (GCSE or equivalent Maths & English Grade C or above)
  • Experience with Salesforce.com configuration
  • Computer knowledge and experience with MS Office Suite applications is required
  • Experience working within a command center environment
8

Responsibilities For Facilities Support Administrator Resume

  • Directly related experience supporting information systems operations. Requires Secuirty+ CE and MCSA - Desktop
  • Directly related experience supporting information systems operations. Requires Secuirty+ CE and MCSA - Desktop Win 7, 8, or 10
  • Demonstrate an ability to communicate clearly both verbally and in writing
  • Logging, stamping, routing, and filing of incoming mail, faxes and email into Salesforce
  • Carrying out research, arranging meetings and supporting the Training and Business Development Manager
  • Gathering requirements and feedback for existing and future tooling and systems from stakeholders and communicating with development teams
  • Preparing, printing and sending prepayments for doctor’s reports to clinics and offices across Canada
  • Inputting and managing relevant opportunities generated from marketing campaigns and events
  • Setting up meeting rooms for client meetings and training
9

Responsibilities For Hiring Support Administrator Resume

  • Recording, grooming and monitoring of prospect database and prospect information
  • Providing report and dashboard training and where needed assisting users with Report/Dashboard design and management
  • Formatting documents, document printing & binding
  • Understanding project requirements and developing project plans to deliver on time through collaboration with multiple teams within IT
  • Creating, maintaining and administration of project documentation
  • Collating data and reporting back
  • Providing guidance and advice towards the business regarding use and changes of Salesforce
  • Managing 3rd Party Salesforce Partners including Backupify
  • Developing and maintaining knowledge and technical capability across diverse Contact Centre Solution
10

Responsibilities For Engineering Support Administrator Resume

  • Liaising with Engineers and collating completion reports
  • Monitoring volumes of jobs, assisting administrators with data updates
  • Collating and submitting job & financial updates to the client
  • Organising meeting packs and resources for presentations
  • Understanding of technology, especially hardware/software of computer programs
  • Controlling documents version library
  • Creating configuration and user documentation of supported applications and systems
  • Managing the correspondence between the Business Development Manager and their clients
  • Updating customer accounts, opportunities and tasks on CRM

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