Supervisor, Operations Resume Sample

1 vote
Marlee McLaughlin
408 Jacobson Harbor,  Houston, TX
+1 (555) 780 7099

Work Experience

Senior Supervisor, Operations
04/2018 - PRESENT
San Francisco, CA
  • Coaches and motivates attraction team members to promote safe and efficient attraction operations while also exceeding guest expectations of courtesy and cleanliness
  • Acts as crisis management including guests’ and employee Medical/Emergency situations
  • Regular contact with internal CIBC employees, team and departments at all levels throughout organization and up to Sr. Director / Executive levels to provide/obtain information, respond to questions, resolve issues and ensure Service Level Agreements are met or exceeded
  • Regular contact with external Vendors, Service Providers, Financial Institutions, Fund Companies (e.g. Iron Mountain, IBM, Pitney Bowes, CDS, TSE, VSE, DTC, ADP, Fundserv, DTC, CDS) to obtain/provide information and resolve complex issues/concerns
  • Integrity, Values, and Trust – Instills confidence of one’s intentions and positively represents the organization by being responsible and trustworthy
  • Drives for Results – Is motivated and determined to achieve objectives while working in compliance
  • Customer/Stakeholder Focus – Makes customer and stakeholder needs a primary focus of one’s actions; develops and sustains effective relationships with customers and stakeholders
Supervisor Operations
01/2014 - 02/2018
Dallas, TX
  • Communication – Exchanges thoughts and information clearly and concisely to ensure understanding of intended messages
  • Self-Knowledge – Personally explores and seeks feedback from others to understand talents, motivations, values, and developmental needs; utilizes understanding to improve performance and build relationships
  • Manage the daily work processes, procedures, volumes and deadlines associated with
  • Monitor departments on a daily basis. Identify and report on inefficiencies and successes
  • Support implemention efforts to develop/evolve a more efficient workflow
  • Ensure compliance with OSHA standards, including maintaining safe working environments
  • Ensure the tracking of all statement holds, reruns, respools, releases and any other special instructions to ensure the correct mailing of products associated with the Production Facility
Supervisor, Operations Management
05/2009 - 12/2013
New York, NY
  • Work with peers and be static in key areas of responsibility in his/her absence
  • Responsible for effective demonstration of managerial practices to include
  • The identification and recruitment of key talent
  • Providing day-to-day leadership
  • Distribution and explanation of business direction and strategy, the establishment of clear roles, responsibilities for team members
  • Coaching and performance management of a high performing team for an excess of 100 team members
  • Works with Supervisory staff to ensure all processes are being followed correctly
  • Inform and provide example of correct processes as needed
  • Indentify and establish essential training time and requirements for Supervisory staff


Webster University - Orlando Campus
2005 - 2009
Bachelor's Degree in Finance

Professional Skills

  • Builds effective teams - Building strong teams that apply their diverse skills and perspectives to achieve common goals. Strong communication skills
  • Strong analytical skills, problem solving abilities and decision making skills
  • Strong interpersonal skills including, effective oral communication skills
  • Analytical and organizational skills, strong math, calculating and, computer skills
  • Demonstrated strong technical skills in the Production area including the following areas: continuous unit operations, utilities and wastewater
  • Strong analytical and problem solving skills, demonstrate and communicate understanding of big picture themes
  • Demonstrated strong independent decision-making skills

How to write Supervisor, Operations Resume

Supervisor, Operations role is responsible for interpersonal, leadership, computer, analytical, training, customer, supervisor, technical, responsible, organizational.
To write great resume for supervisor, operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Supervisor, Operations Resume

The section contact information is important in your supervisor, operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Supervisor, Operations Resume

The section work experience is an essential part of your supervisor, operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous supervisor, operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular supervisor, operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Supervisor, Operations resume experience can include:

  • Excellent customer service and support skills; Strong interpersonal skills and experience building relationships
  • These traits in addition to strong communication skills and interpersonal skills are key components of a successful Supervisor
  • Strong written, oral and listening communication skills to include presentation skills
  • Strong communication skills are necessary to work effectively with the management group, hourly employees, and vendors and with end customers
  • Demonstrate excellent communication and customer service skills. Taking ownership in assisting, researching and resolving customer and employee issues
  • Solid math, calculating and, computer skills – strong attention to detail

Education on a Supervisor, Operations Resume

Make sure to make education a priority on your supervisor, operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your supervisor, operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Supervisor, Operations Resume

When listing skills on your supervisor, operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical supervisor, operations skills:

  • Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts
  • Demonstrated effective communication skills, both oral and written including developing and presenting reports
  • Proven ability to prioritize and work effectively under pressure
  • Strong time management skills, ability to prioritize tasks, multi-task, well organized
  • Experience promoting event-free operation by utilizing technical knowledge and skills and applying diagnostics
  • Strong computer skills including ability to use various applications including Microsoft Office (Word and Excel) and Maximo

List of Typical Experience For a Supervisor, Operations Resume


Experience For Supervisor Operations Resume

  • Excellent interpersonal, leadership, and communication skills
  • Strong motivation and leadership skills
  • Strong Leadership and supervisor skills
  • Function effectively in team environments and build effective teams
  • Excellent written and verbal communication skills with the ability to professionally interact with students and colleagues at varying professional levels
  • Effectively supervise all aspects of the Enterprise maintenance system (planning-assigning-reviewing-recording)
  • Lead Associates’ career development via teaching tasks and coaching skills
  • Typically, 7 years of direct and relevant experience, including 3 years of experience operating in a lead role
  • Related experience and/or 2 years of experience within or relating to Inventory Control

Experience For Senior Supervisor, Operations Resume

  • Coach and mentor team leads on leadership skills such as communication, results, accountability, etc
  • Manages personnel, material, and equipment safely and effectively
  • Determines the resources and skills needed for the designated area to meet department objectives
  • Solid, demonstrated computer knowledge of operating systems and MS Office
  • Leadership and supervisor skills
  • Experience in data gathering/analysis, identifying trends/gaps, building action plans, and driving execution
  • Skill in operating and conducting a railroad locomotive and train using proper train handling methods and techniques

Experience For Supervisor, Operations Management Resume

  • Supervisory/management or team lead experience including coaching and developing employees
  • Demonstrates flexibility in examining and implementing new approaches in response to changing organizational objectives
  • Understands basic supervisory/ management approaches such as work scheduling, prioritizing, coaching and process execution
  • Capacity planning Monitor the effectiveness of risks and controls, implementing changes as required
  • Set up and operate equipment according to the Production Work Order Requirements, On-the-Job-Training (OJT) and/or operation procedures
  • Work with challenging deadlines and frequently changing priorities
  • Interfaces with Engineering and Marketing Team members to ensure that projects are completed in a timely and cost effectivemanner
  • Makes eye contact, smiles and greets all members that come within 10 feet. Demonstrates take the member to the merchandise policy showing pride in our brand

Experience For Senior Supervisor Operations Resume

  • Three years experience, with at least one year working with special needs children
  • Strong organizational, coaching, and leadership abilities
  • Demonstrated knowledge of insurance industry Operations with focus on rating and Commercial Lines products and coverages
  • BS/BA in operations management, business, engineering or related area and significant related experience
  • Previous experience with reciprocating compressors and driver maintenance
  • Cultivate strong working relationships with direct reports, peers, and business partners
  • A strong desire to teach and coach teams to success
  • Team operates on 2 shifts, 7 days/week
  • Experience in operations/production environment required

Experience For Supervisor, Operations Finance Resume

  • Develops and maintains effective communications with Union Leadership and all department employees
  • Leads and motivates a skilled workforce
  • Ensures all activities are prioritized and completed in a timely manner
  • Demonstrated customer and team orientation
  • Proven ability to work under limited supervision and exercise independent judgment and initiative
  • Ensures effective stockroom processes and member interactions (e.g., MPU, Ready in Five)

Experience For Supervisor Operations A-miami Resume

  • Perform cost analysis and recommend process improvements for cost-effectiveness
  • From 3 to 5 years with Finance experience
  • Good knowledge of any ERP system, preferably SAP
  • Communicates and works with customers to ensure good customer relations
  • Determine categories for raw part numbers, parts and finished goods
  • Leadership and supervisory experience required

Experience For Supervisor Operations Medicare Resume

  • Call center experience in collections/sales/customer service/technical support
  • Facilitate projects amongst diverse teams and proven ability to gain results
  • Implement and maintain an effective loss control and safety program
  • Reviews and approves schedules to establish priorities
  • Operational experience required
  • Supervisory experience required
  • Previous railroad experience would be considered an asset

Experience For Finance Supervisor Operations Resume

  • Recognizes & distinguishes the root causes of performance concerns (behavior, skill, technical, etc.)
  • Experience in Microsoft Office, Plant DCS and SCADA
  • Strong team and customer focus orientation
  • Be an effective communicator with the technicians, as well as between shift, day staff, and unit management
  • Learn good safety practices and modify behavior to ensure that a safe work environment is maintained on a continuous basis
  • Five (5) years of refinery operations experience required
  • Experience in the workers’ compensation industry (desirable)

Experience For J Supervisor, Operations Resume

  • Upervisory experience an asset
  • A current & valid class B driver’s license
  • Mechanical and/or Electrical experience
  • Warehouse experience in a fast paced, high volume environment
  • Experience as a Supervisor
  • Strong focus on service excellence

Experience For Shift Supervisor Operations Resume

  • Prior Financial Services, bank operations required
  • Proven ability to work cooperatively, under pressure, handle operational incidents, and meet deadlines
  • Strong gap and root cause analysis. Familiar with root cause analysis tools and techniques
  • Highly organized and possess excellent follow through
  • In a leadership / supervisory experience in a related field
  • Experience in production environment

List of Typical Skills For a Supervisor, Operations Resume


Skills For Supervisor Operations Resume

  • Strong interpersonal skills and experience building relationships
  • Excellent time management skills; be well organized and have the ability to multi-task and prioritize
  • Organizational skills and ability to adapt to shifting priorities and multi tasking
  • Possess strong analytical, organizational and problem-solving skills
  • Strong analytical and problem solving skills with the ability to make independent decisions
  • Strong analytical and problem solving skills with the ability to make independent decisions Work hours are based on business need
  • Strong relationship building skills across teams
  • Demonstrated problem solving, root cause identification and analytical skills
  • Proven ability to provide leadership, instill a sense of ownership and accountability in others, and effectively manage a team in a changing environment

Skills For Senior Supervisor, Operations Resume

  • Good written and verbal communication and presentation skills are critical, including the ability to communicate related issues to senior management
  • Three years of industry or operational experience, preferably in assigned area, including one year of team lead experience or demonstrated leadership potential
  • Strong problem solving skills and the ability to handle multiple tasks simultaneously
  • Managerial courage with a strong emphasis on interpersonal skills
  • Able to communicate, read and write English and have excellent communication skills
  • Solid communication, presentation, and interpersonal skills
  • Good leadership and communication skills (written and verbal)
  • Strong PC skills (spreadsheets, databases, etc.) and familiarity with label printers and bar code scanners

Skills For Supervisor, Operations Management Resume

  • Efficiently, effectively and safely operate all types of sterilizers across the operation
  • Multitask and effectively prioritize workloads
  • Prior experience in a leadership and/or relevant technical experience in the area of responsibility
  • Strong PC skills required with ability to use Word, Excel and PowerPoint
  • Advanced problem solving skills and critical thinking ability
  • Demonstrate success and experience developing partner/client relationships
  • Manage a diverse team of employees with varying skills and proficiencies

Skills For Senior Supervisor Operations Resume

  • Strong technical experience and knowledge of plant processes, system operating principals, and control strategies
  • Strategic thinking skills, ability to analyze situations, diagnose problems, develop and implement solutions, often within narrow time frames
  • Two to four years of customer service experience, including lead/supervisory experience
  • Computer skills; knowledge of various operating systems, and other company software such as OpsAlert, OpsInfo, MAXIMO, Wonderware, Dameware, PSS View
  • Intermediate Other Writing skills
  • Ensure the sharing of key messages of the organization, effectively, with your team
  • Work effectively within a team environment and independently..
  • Developed written and verbal communication communication skills

Skills For Supervisor, Operations Finance Resume

  • Upervisory and/or team leadership experience. 3-5 years of experience in a distribution environment
  • Review established processes regularly to ensure their validity/effectiveness; perform root cause
  • Helps maintain and build a strong team that emphasizes teamwork among the leaders and drives strong communication among peers and leadership
  • Demonstrated ability to supervise and motivate others with strong leadership and teamwork abilities
  • Related professional experience and 0-2 years supervisory experience

Skills For Supervisor Operations A-miami Resume

  • Intermediate to mediate math skills
  • Promotes teamwork to effectively achieve customer satisfaction, department specific performance goals and metrics
  • 2 – 3 years’ experience as a lead (internal promotion); or 1 – 3 years’ experience as a Supervisor
  • Keyboarding/Writing/Clicking/Working with fingers – >50% of the time, good written business communication
  • Talking – Position requires good professional oral communication
  • Experience communicating information utilizing shift logs, standing orders and reporting (both verbal and written)
  • Coordinate training of new hires and cross training for current employees ensuring solid onboarding practices and business continuity
  • Skilled in the use of IT tools, including spreadsheets, word processing, scheduling and planning software
  • Experience in supervising operational areas and operating units, and managing and meeting performance targets

Skills For Supervisor Operations Medicare Resume

  • Experience with providing and receiving coaching and feedback
  • Experience identifying, responding to and mitigating safety issues and concerns
  • Flour Milling and Grain Cleaning/Conditioning Experience
  • Demonstrated technical knowledge of the layout, equipment and operating requirements of a generating station or manufacturing plant
  • Strong leadership, coaching and mentoring
  • Experience in Stores and Material handling in fast moving stock environment required
  • Good working knowledge Customer Field Services including ORCOM and/or SAP computer programs, databases and Windows software to support specific assignments
  • Experience with developing change and stakeholder engagement plans and creating innovative communication models to better engage stakeholders and leaders

Skills For Finance Supervisor Operations Resume

  • Experience with a variety of platforms including: LibCal, SharePoint, ELM, Adobe Connect, PGi, Smarthinking, CRM, Taleo etc..
  • Aid manufacturing department in scheduling production orders to satisfy corporate priorities
  • On receipt of Works Orders, Sales Orders, determine picking priorities. Based on pick by dates given by planning department
  • Provides effective coaching for employees and is open to coaching and feedback from Program Management personnel
  • Strong understanding of product and operational risk assessment/monitoring
  • Customer Focus - Building strong internal and external customer relationships and delivering customer-centric solutions
  • Decision Quality - Making risk conscience good and timely decisions that keep the organization moving forward
  • Communicate clearly, using good diction and a pleasant speaking voice

Skills For J Supervisor, Operations Resume

  • Tactical planning experience managing large, complex operations in a 24x7x365 environment
  • Experience in utility operations, construction or business administration areas. Managing and meeting performance targets
  • Comply with cGMPs through adherence to SOPs, and company policies relating to quality, safety, housekeeping and cost effectiveness
  • Exposure to process reengineering concepts; Demonstrated ability to effect change using these tools
  • Excellent knowledge of general warehousing processes
  • Experience in warehousing, logistics services
  • Demonstrates the ability to provide work direction as well as collaborating with others to ensure success within the claims division

Skills For Shift Supervisor Operations Resume

  • Quality control measurement training and field experience
  • Experience working within in a unionized environment
  • Previous experience working in a Union represented environment
  • Experience working with a Warehouse Management System such as PKMS (Pick Ticket Management System)
  • Experience in manufacturing supervision
  • Decisions to ensure resolution of issues/problems prior to escalating to senior management
  • Experience leveraging CRM and related tools and processes
  • Experience with Industrial Engineering concepts and 5S/6S techniques

List of Typical Responsibilities For a Supervisor, Operations Resume


Responsibilities For Supervisor Operations Resume

  • Provides training to team members as required to improve/maintain skills
  • Work with employees as a group and individually to develop and enhance technical skills, knowledge of installation and safety standards
  • Advanced skills with multiple GDS systems
  • Skilled in basic accounting principles/budget tracking
  • Experience with the following chemicals: Sulfuric Acid, Caustic, Sodium Metabisulfite, Potassium Permanganate, Polymer, Calcium Bromide, and Soda Ash
  • Participate in technical transfer and validation activities affecting the department
  • Develop and maintain good working relations with landowners/farmers along our P/L ROWs
  • Experience managing personnel

Responsibilities For Senior Supervisor, Operations Resume

  • Optimize the sharing of knowledge and good practices in the organization,
  • Intermediate strong understanding of managed care and its place in the health care industry
  • Systematic planning to create realistic schedules, define and prioritize goals and objectives
  • In lieu of the above, five (5) years related insurance operations experience
  • Previous call center Supervisory experience

Responsibilities For Supervisor, Operations Management Resume

  • Upervisory experience
  • Chargebacks experience desired
  • Demonstrated ability to provide leadership, management in a customer support environment
  • Reviews progress, directs changes in priorities and schedules as needed to assure work is completed in a safe, efficient, reliable and timely manner
  • Five years of experience as an operations or I&T lead
  • Team lead or previous supervisory experience
  • Accepts and manages change through effective communication
  • Previous supervisory experience required
  • Understanding of banking back office processing, including ACH, wires and check processing

Responsibilities For Senior Supervisor Operations Resume

  • Keeping current with respect to the ever-changing securities regulatory environment and evaluating or reacting to impacts
  • Coordinating and monitoring progress to ensure achievement of timelines and goals
  • Controlling of the daily operation according to targets/KPI set internally and by the customer
  • Willing and able to work 12-hour, 7-day rotating shifts, weekends and holidays
  • Understanding of Orbital ATK material operations and planning activities
  • Ensuring proactive risk management in a changing environment
  • Standing/Walking – 50% of the time

Responsibilities For Supervisor, Operations Finance Resume

  • Pushing/Pulling – 10% of the time
  • Lifting/Carrying – 10% of the time
  • Willing and able to work outside, year-round under various weather conditions
  • Managing change in a busy environment
  • Hearing – Position requires ability to hear and understand oral information
  • Understanding of applicable Collective Agreement
  • Willing to be available as required on a 7x24 basis

Responsibilities For Supervisor Operations A-miami Resume

  • Managing between 5-50 associates
  • Understanding of plant liquids, liquid stabilizer and stabilized product
  • Takes an active role in identifying training needs, nurturing, challenging, and developing direct reports in their positions for future opportunities
  • Supervise the daily operations of the Rail Repair Shop including welding, painting/blasting, cleaning, and valve repair
  • Analyze work methods of staff to ensure quality of work providing additional training as required and ensuring staff is following SOP’s and cGMP’s
  • Assists in interpreting new FRA regulations and in developing operating rules

Responsibilities For Supervisor Operations Medicare Resume

  • Assists in planning daily and weekly work plans regarding the scheduling of trains and maintenance work
  • Assist with operating, regulating, or testing equipment designed for use within disaster, or emergency programs
  • Provides subordinates with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks
  • Coordinate with the accounting team (SSC) for the accounting records and ensure the alignment on the cost centers allocations and business understanding
  • Supports staffing requirements by understanding and following Career Progression Model process
  • Follow-up and making corrections on reporting of negatives, missing KPI’s or complaints from

Responsibilities For Finance Supervisor Operations Resume

  • Think strategically by offering solutions, using sound judgment, and innovation while focusing on customer and employee needs
  • Knowledge of warehouse management systems; warehouse control systems, Excel, running reports and interpreting and communicating data/metrics
  • Service excellence in rapidly evolving changing organization (e.g. organizational planning)
  • Oversee the performance for the component repair business to include quoting, monitoring budgets and invoicing
  • Responsible for completing records associated with railroad trains and switching
  • Facilitates teams in achieving organizational goals and objectives through removing roadblocks and obstacles

Responsibilities For J Supervisor, Operations Resume

  • Oversee the Production Staffing, including free-lance contractors
  • Work with facility team on new locations and stores in terms of required space (capacity planning) and meeting all legal and operational requirements
  • Proficiency in Microsoft Office, call center applications, quality monitoring applications, center reporting tools and technologies
  • Accuracy and timeliness in entering and confirming information
  • Maintains a clean and safe work environment and reports any unsafe working conditions or equipment. Completes incident investigations and reporting as needed
  • Control O&M spending by managing overtime, shift schedules, equipment inspections and repairs and unit performance
  • Interfaces with planning and quality management when defects or non-conforming products are found

Responsibilities For Shift Supervisor Operations Resume

  • Accountable for the activities of the team, communicating issues to management and taking corrective action where appropriate
  • Participate in the Specimen Management Center tasks related to strategy, planning, budgeting and cross department issues
  • Continuous AGV monitoring and problem solving
  • Tasked with support during CIMS integration work that is ongoing
  • On time reporting of internal and external reports and fiscal requirements relating to country
  • Accountable for managing and maintaining allocated budget

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