Loan Supervisor Resume Sample

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Trisha Cormier
4512 Maxie Land,  San Francisco, CA
+1 (555) 595 2265

Work Experience

Loan Servicing Supervisor
08/2017 - PRESENT
Philadelphia, PA
  • Coach Loan Counselors to ensure optimal workout solutions are indentified for homeowners and that an appropriate workout is chosen based on their assessment of the reason(s) for delinquency and borrower’s finances
  • Review telephone reporting as well as monitor and evaluate randomly selected calls to assess associates’ service level standards and complete online evaluations of client calls
  • Knowledge of banking products, loan operations and loan systems required
  • Oversee preparation of documents, attorney instructions and loan document review
  • Conduct quality control reviews of documents to ensure adherence to all regulations and requirements; communicate and/or correct errors/omissions
  • Manage the recruiting, hiring, training and performance management of all direct reports
  • Assures optimum use of resources to achieve departmental goals and management objectives set by the Director of the department
  • Manage daily operations and efficiencies of the assigned department
  • Supervises, coordinates, coaches, mentors, and counsels staff activities to ensure achievement of assigned goals and objectives. Responsible for staff acquisition, retention, performance, and developmental coaching
Loan Documentation Supervisor
07/2013 - 03/2017
Dallas, TX
  • Develop and administer procedures to maintain effective departmental operations, minimizing risk to the bank
  • Ensure compliance to regulatory requirements and bank policy
  • Actively participate in compliance and audit reviews of processes and procedures
  • Identify operational and service deficiencies and recommend solutions to upper management
  • Collaborate with the operating units and with the respective lines of business for problem resolution and product development
  • Assure optimum use of resources to achieve departmental goals and management objectives set by the Director of the department
  • Oversee escalated issues from internal and external customers
Business Banking Loan Documentation Supervisor
03/2009 - 05/2013
Chicago, IL
  • Supervise the payment processing and loan servicing areas of operations. Train and evaluate staff, prioritize work, and ensure accurate and timely completion of work to SLA standards
  • Establish and maintain an efficient and productive work environment within the area of responsibility based on continuous and effective staff communication
  • Establish and achieve goals and strategies for each staff member within the area of responsibility as well as define and implement a measure of acceptable staff performance and knowledge. Evaluate performance and coach employees to succeed and grow within the company
  • Perform ongoing training and effectively communicate current or developing process or procedural changes
  • Review, implement, and/or revise procedural and process changes to improve and establish efficiencies, workflows, and compliance standards. Ensure procedures are current and in line with current processes, bank policy, and regulatory or compliance standards
  • Interact with lending staff, auditors, risk management, and compliance to ensure the department is meeting all company standards and expectations
  • Responsible for achieving satisfactory audit and examination results for the staff’s areas of responsibilities. Follow up and correct any items addressed and ensure necessary changes or recommendations have been implemented as directed
  • Report on team’s productivity, volume, and performance. Work with management to analyze results and recommend changes to workflow and staff assignments to ensure goals are achieved


Strayer University - Baymeadows Campus
2003 - 2008
Bachelor's Degree in Business

Professional Skills

  • Proven management and supervisory skills with the ability to deal effectively with a broad range of employees and customers
  • Proven management and supervisory leadership skills, with the ability to deal effectively with a broad range of employees and customers
  • Strong organizational, planning, time management and project management skills
  • Strong interpersonal skills to work with staff and other Loan Operations staff to resolve problems and correct discrepancies
  • Strong Microsoft Office skills, especially Excel and Macros
  • MS Office products experience required, with intermediate/advanced skills in MS Excel, and familiarity with Visual Basic programs
  • Extensive organizational and problem solving skills

How to write Loan Supervisor Resume

Loan Supervisor role is responsible for reporting, communications, organizational, software, insurance, research, training, finance, retail, range.
To write great resume for loan supervisor job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Loan Supervisor Resume

The section contact information is important in your loan supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Loan Supervisor Resume

The section work experience is an essential part of your loan supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous loan supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular loan supervisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Loan Supervisor resume experience can include:

  • Work with Accounting to ensure staff’s reconciliation variances are cleared within 15 days and provide and train staff with the proper tools and knowledge to conduct research
  • Possess professional oral and written communication skills
  • Manage multiple priorities in a deadline-driven environment; leads with a strong sense of urgency and responsiveness
  • Communicate effectively in oral and written communications at all levels of the Bank
  • Desired - Experience in preparing mortgage lending legal documents such as Notes, Deeds of Trust, and Riders
  • Experience in managing a team in a production environment

Education on a Loan Supervisor Resume

Make sure to make education a priority on your loan supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your loan supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Loan Supervisor Resume

When listing skills on your loan supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical loan supervisor skills:

  • Demonstrated ability or experience in providing work direction and leadership. Required
  • Bank experience with strong knowledge of advanced loan servicing processes
  • Experience using banking software, including Jack Henry Silver Lake and Laser Pro
  • Advanced skill interpreting, applying and explaining written and oral regulations, instructions, products and procedures in English
  • Technical experience and knowledge relating to Scanning hardware and software
  • Experience with and understanding of the Chase Auto Finance retail and lease contract funding process

List of Typical Experience For a Loan Supervisor Resume


Experience For Loan Servicing Supervisor Resume

  • Recommend controls by evaluating current processes and create new or improved practices. Streamlines processes where appropriate
  • Detect errors and initiate or arrange for corrective action; ensure resolution
  • Identify and recommend process improvements to Project Manager, team and/or management
  • Monitor and respond to member inquiries received via various media channels
  • Supervise daily activities of the NJ Commercial Loan Operations team with full responsibility for servicing a portfolio of over 9000 loans totaling 11.5 billion dollars

Experience For Loan Counseling Supervisor Resume

  • Delegate tasks to staff, monitor productivity and quality and ensure all daily work is processed accurately and timely
  • Prepare and distribute various managerial reports requested by the Line of Business, Regulatory Compliance and Sr. Management
  • Ensure that staff is fully trained, assist subordinates with daily activities when heavy workflow demands, discipline employees if necessary
  • Complete performance reviews for staff, interview candidates for open positions and make recommendations on the most qualified candidates to hire
  • Participate in change management activities related to continual enhancements associated with the nCino roll out by communicating changes and preparing team members for changes to their daily processes
  • Liaison for internal and external audit reviews. Directs auditors where to find appropriate data/ reports relevant to the scope of their audit
  • Drive / Energy

List of Typical Skills For a Loan Supervisor Resume


Skills For Loan Servicing Supervisor Resume

  • Experience in consumer & loan accounting environment
  • Banking operations experience
  • Mortgage loan servicing experience
  • Prioritize to successfully manage multiple concurrent processes
  • Works under general supervision, depending on experience
  • Recent experience in the loan industry
  • Experience with Subvention product

Skills For Loan Counseling Supervisor Resume

  • Related practical experience with Chase Auto Finance systems: ACAPS, ALS, CALS, WebDesk
  • Previous supervisory or management experience
  • Strong numeric and analytical aptitude
  • Understanding of document imaging from both a workflow and hardware/software perspective
  • Working knowledge of Microsoft Word, Excel, Outlook and Internet Browser
  • Working knowledge of the systems and applications
  • Understanding of the manufacturer subvention process

Skills For Loan Documentation Supervisor Resume

  • Knowledge of loan servicing, loan products, loan documentation and basic accounting including GL entries and reconciliations
  • Full understanding of loan terminology and loan documentation as relates to Commercial Lending
  • Oversee the accurate preparation, processing and balancing of all payment reports
  • Address the modification of loan system data while maintaining data integrity and appropriately adjusting the loan record
  • Track daily request volumes, notifying management when overtime is needed and making sure staff is available to complete requests
  • Knowledge of lending documents and practices
  • Considerable knowledge of Miser system including functionality, data fields and workflows

Skills For Loan Funding Supervisor Resume

  • Assist in creating quality controls for processes and perform regular self audits
  • Attention to detail and the ability to perform in a demanding production environment
  • Talent Management / Coaching
  • Proficiency in computer software such as Microsoft Office and Bankway
  • Sound knowledge of loan documents and disbursements
  • Set strategic goals and ensure high quality of services
  • Explain complex issues in simple language to all levels of management, customers, and external vendors

Skills For Business Banking Loan Documentation Supervisor Resume

  • Organize, prioritize and delegate assignments, review/ analyze routine reports and correspondence, read and interpret loan -related documents, make necessary decisions
  • Supervise and monitor the daily activity and production of department staff including hiring, training, and performance management
  • Manage team training schedules to ensure cross training in all processes is ongoing
  • Assist in ensuring the department meets or exceeds goals and objectives while complying with the Standard Operation Procedures
  • Provide answers to employees regarding daily processing questions
  • Actively manage staff by providing feedback and conducting regular reviews
  • Complete daily responsibilities, weekly/ monthly reporting responsibilities, and project tasks within required time frames

Skills For Indirect Loan Operations Supervisor Resume

  • Continued educational programs in the industry in general and retail lending specifically
  • Meet client’s perception of high quality/best value services and products
  • Respond to client’s questions or needs even if outside one’s area of responsibility
  • Act as a liaison with other departments for operational support by assisting with problem solving issues, running reports, reviewing documents, and updating information
  • Strong working knowledge of bank regulatory and collateral documentation processes
  • Research past loan history and identify necessary adjustments that ensure the payments are posting correctly
  • Manage all internal and occasional external telephone and email inquiries
  • Manage the processing of payments received with various Visual Basic programs, analyzing associated data and performing loan maintenance that ultimately resolves Loan System corrections
  • Work with upper management to formulate policies, set goals, and create ways to increase efficiency and productivity

Skills For Loan Operations Supervisor Banking Resume

  • Ensure group email requests are assigned and completed by staff within department guidelines
  • Review and respond to a high volume of emails from internal customers that staff supports
  • As a direct supervisor of a staff
  • Meet regular and critical deadlines
  • Apply sound judgment and thinks critically about downstream impact of changes on processes and systems that impact department and Company policies and protocols
  • High level of independent thought and judgment

Skills For Supervisor Loan Documentation Resume

  • Considerable knowledge of loan related documentation
  • Meet goals and deadlines in a fast-paced, highly stressful environment
  • Actively direct, lead, and motivate
  • Consistently look for opportunities to build tools and resources for staff growth, empowerment, and accountability standards
  • Collaborate with the loan ops systems administrator, management and IT on various initiatives, changes, or projects impacting the staff that is aimed at process improvement or efficiencies
  • Ensure adequate and proper staff coverage is in place to meet deadlines

Skills For Loan Conversions Supervisor Resume

  • Support management and company visions and goals
  • Ensure NFCU’s compliance with federal, state and local regulations and statutes pertaining to first mortgage loans, including verifying that staff is diligent in reviewing loans to avoid RESPA and CFPB violations
  • Ensure section goals for bookings, conversion, disposition, member service and loan quality
  • Coach staff to improve productivity to meet section goals
  • Train and monitor mortgage loan processing and closing staff in NFCU’s procedures to ensure compliance with Federal laws, as well as, NFCU, NCUA and secondary market practices (VA, HUD, FNMA, FHLMC, and GNMA) guidelines and regulations
  • Train loan closing staff in settlement procedures, review of title binders and surveys and document review/control to ensure the creation of valid and marketable first liens

Skills For Loan Operations Supervisor Resume

  • Ensure section objectives, production goals, standards, and strategies are executed and align with division priorities
  • Develop subordinates through training, coaching, delegating, etc
  • Ensure that departmental operating manuals and training aids are kept up to date
  • Assist with Miser release testing and data mapping for system implementations and bank acquisitions as directed by Department Manager
  • Supervise the preparation of loan closing instructions and disbursement of the loan proceeds to approved settlement agents
  • Perform on-going quality control to ensure efficiency and accuracy of processes and procedures

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