Solution Delivery Manager Resume Sample

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Work Experience


Solution Delivery Manager
12/2016 - PRESENT
Chicago, IL
  • Experience in Business and IT, predominantly in Business Analytics
  • Experience in Big Data and Advanced Analytics
  • Facilitate and review the estimation of work effort required by the team to deliver a specific customer project/ program as input to the overall project estimation
  • Develop Delivery Plan and establish SLAs, as necessary, after due discussions and agreement with project management, taking into account project objectives/ deliverables, availability and capability of the resources
  • Definition multiple work stream plans, if applicable, to have a sound basis for measuring progress and appropriate levels of ‘sign off&#8217
  • Manage project performances and risks against delivery plan and SLAs
  • Ensure change management process is initiated, as appropriate
  • Initiate timely corrective and preventive actions, SLA changes and escalations
Solution Delivery Manager Big Data & Advanced Analytics
10/2011 - 10/2016
Detroit, MI
  • Ensure the formal handover of the solution
  • Monitor and control the cost of the delivery on project using tools like forecasting
  • Ensure accurate and timely reporting of status and delta(s) to project/ program management and GPC head
  • Take appropriate actions to comply to the budget keeping in mind other key performance criteria
  • Manage all stakeholders of the project, acting as the key escalation point on behalf of GPC
  • Timely identify and resolve conflicts aimed at mutual beneficial outcomes and sustainable relationships
  • Adhere to existing delivery processes and methods and provide suggestions contributing to continuous improvement of quality and efficiency of GPC and Delivery processes
  • Manage all team members assigned to the team
  • Agree performance objectives, monitor and ensure performance of the delivery team
Finance Solution Delivery Manager
03/2008 - 09/2011
Phoenix, AZ
  • Be consistent, cohesive, and seamless across the multiple Citi products/regions –and across the different partners of operations, client delivery, technology, product, sales, legal, risk etc.
  • Exposure to strategic and commercial planning in Investor Services
  • Gain access and exposure to a well organised and highly motivated client organisation
  • Gain insight and knowledge across a suite of products, systems applications and delivery channels
  • Be part of a successful team contributing to the management of this marquee name
  • Support in early sales conversations, help with product demo’s, discuss proposition and benefits to customer
  • Develop and manage client relationships on projects. Deeply understand client’s business challenges, and provide thought leadership in addressing issues. Work proactively to bring the best of ZS expertise to the client(s). Identify opportunities and contribute to the selling of additional work to clients
  • Broad understanding of Artificial Intelligence and Machine Learning landscape. Ability to compare platforms and frameworks to make informed decisions for deployments at scale
  • Experience with solutions leveraging Voice, Messaging and Natural Language Processing platforms (e.g Alexa/Cortana/Siri/..., Messenger/WeChat/..., Luis/Lex/API.AI/...)

Education


University of Phoenix - Shreveport-Bossier Learning Center
2004 - 2008
Bachelor's Degree in Business

Professional Skills


  • Strong communication skills and proven ability to run and facilitate business engagement workshops and senior stakeholder steering committees
  • Strong oral and written communication skills to effectively problem solve delivery challenges
  • Strong listening and verbal skills; demonstrated ability to ask effective questions and communicate in English and Italian fluently
  • Strong analytical capability and problem-solving skills; fierce desire to be a critical team member in a rapidly growing business
  • Work cross functionally within IT and the business; strong problem solving and analytic skills and attention to detail
  • Work cross functionality within IT and the business; strong problem solving and analytic skills and attention to detail
  • Strong interpersonal, verbal and written communication skills. Ability to influence others to achieve results

How to write Solution Delivery Manager Resume

Solution Delivery Manager role is responsible for government, english, software, retail, finance, training, integration, database, procurement, compensation.
To write great resume for solution delivery manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Solution Delivery Manager Resume

The section contact information is important in your solution delivery manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Solution Delivery Manager Resume

The section work experience is an essential part of your solution delivery manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous solution delivery manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular solution delivery manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Solution Delivery Manager resume experience can include:

  • Outstanding interpersonal skills and the ability to encourage others
  • Project and Program Management: Outstanding project management skills (on time, within budget, according to scope, and with flexibility when required)
  • Prior experience of managing a team of 15+ members
  • Demonstrate experience of managing Health & Safety compliance
  • Experience in the field of consulting, business intelligence and/or software deployment with consumer sector experience
  • Experience in the field of consulting, business intelligence and/or software deployment with B2B or consumer sector experience

Education on a Solution Delivery Manager Resume

Make sure to make education a priority on your solution delivery manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your solution delivery manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Solution Delivery Manager Resume

When listing skills on your solution delivery manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical solution delivery manager skills:

  • Work effectively in fast paced, demanding and fluid environment. Ability to alter direction easily to accommodate changing priorities
  • Work effectively in a fast paced, demanding, and fluid environment. Ability to alter direction easily to accommodate changing priorities
  • Demonstrate experience of managing/supporting/coaching a team of people to deliver quality projects to stakeholders
  • Manage conflict and hold people accountable. Coaching and mentoring skills
  • Demonstrate experience of estimating project costs, and presenting high quality tender documents to customers
  • Project Management experience (experience managing the backlog of business development for product deployments)

List of Typical Experience For a Solution Delivery Manager Resume

1

Experience For Watson Health Solution Delivery Manager Resume

  • Proven experience in rolling-out solution in multiple markets (managing technical activities as well as markets constraints)
  • Team management and organization skills; ability to lead, motivate and direct a global workgroup
  • Developing strong multi-level client relationships as required
  • Experience in managing and implementing DevOps practices in a large delivery organization across multiple technologies
  • Familiar with Web CMS development and technologies. Previous experience in web projects using Drupal as a Web CMS is highly desirable
  • Good understanding of Retail world
2

Experience For Solution Delivery Manager Big Data & Advanced Analytics Resume

  • Effective and sustainable management of sourcing, capacity and risks in terms of budget and resource mix (on-shore, off-shore)
  • Experience in a similar retail industry with customer facing applications
  • ETL and File Transfer experience highly desirable. Working knowledge of InfoSphere DataStage, IBM Managed File Transfer
  • Experience with performing an Enterprise level EDI migration / transition
  • Experience with business process, coding applications, project management, solution delivery, technologies, frameworks, and/or other methodologies
  • Experience working for a SaaS company
3

Experience For Finance Solution Delivery Manager Resume

  • Delivery of the solutions and services which enable and support all aspects of the Strategic Plan in a timely and cost effective manner on all landscape
  • Experience of software development
  • Management experience with large and cross-functional teams
  • Agile experience
  • Collating risks and opportunities and issues from all workstreams at project level, analysing and recommending actions
  • Analysing all significant risks and making recommendations or initiating corrective action as appropriate
4

Experience For Technology Solution Delivery Manager Resume

  • Training - coordination/delivery of continuing education for Optum Field Based Assessment team (based on curriculum changes)
  • Training delivery for AR state staff on ARIA platform and assessment outputs and membership tiering
  • Working knowledge of processes, applications, and technologies within the Integration domain
  • Understanding of Cloud, Big data, Software as a Service based solutions
  • Proving Project Management Support to workstreams and to address in-service related issues
  • Conducts performance appraisals of staff and provides career guidance through regular coaching
  • Assigns work group resources to projects and other activities, leveraging third party resources when appropriate
  • Recommends hire/fire, training, development, and disciplinary actions for subordinates
  • Accountable for managing to Professional Services budget for assigned deliverables
5

Experience For Senior Solution Delivery Manager Resume

  • Foster and build a collaborative working relationship with business and IT partners
  • Primary lead and liaison between IT client facing teams
  • Define and revise (if needed) metric/performance reporting; track service provider performance and ensure viability of service levels
  • Facilitate knowledge sharing within the team of all systems components and application business functionality
  • Conduct trainings for state staff on the AR-IA platform, assessment output and membership tiering
  • Coordinate and serve as liaison for training schedule (AFMC and state), documents/FAQs and webinar recordings to internal team and provider portal
6

Experience For Digital Infrastructure Solution Delivery Manager Resume

  • Compile/maintain Q&As from provider and stakeholder sessions (received from AFMC) and coordinate posting on provider portal
  • Overall planning of the project delivery with inputs provided from all workstreams
  • Overall planning of the project delivery with inputs provided from all work streams
  • No direct reports but responsible for organising individuals across multiple teams
  • Direct liaison with client teams and internal stakeholders for project updates and delivery reporting
  • Adept at managing key stakeholders (client and internal) and able to drive change in an organization
  • Entrepreneurial and collaborative nature, comfortable working across different continents/time-zones
  • Manage Stakeholders and Projects vendors (including Financial mgmt.)
7

Experience For CMT Solution Delivery Manager Resume

  • Deep understanding of the web and the technologies that power it
  • Well versed in integrating technology systems
  • Demonstrable track record in the delivery of complex web applications and website solutions
  • Focus on agile methodologies and management of software delivery at scale
  • Provide visibility on project’s team capacity
  • Answer the various requests from users to provide support on incidents qualified as Level 3 (expert analysis/resolution required) during the hyper care of the projects. Ensure the handover to the IS support organization
8

Experience For Digital Solution Delivery Manager Resume

  • Identifies and mitigates project risk, keeping issues visible, to avoid impacting the project’s success
  • PMP certification and/or Agile methodology certification (e.g Scrum)
  • Provide visbility on project’s team capacity
  • Define approach, Design and Implement Processes and Tools to ensure Build automation, Continuous Integration and Continous Deployment across all Digital Services Unit Solution teams
  • Overall lead for the development capabilities
  • Overall reponsibilty for successful implemention of the DevOps solutions and processes
9

Experience For Nbim Business Solution Delivery Manager Resume

  • Continuous optimization of development and delivery processes in all areas of Digital (E-Commerce, Retail, Innovation,...)
  • Recommend best practices to internal stakeholders depending upon the contextDeliver committed portfolio of projects within agreed constraints, ensure that the transitioned services have been developed to meet Operational and Service Level
  • Provides technical and management oversight for all activities within area of responsibility, working with technical staff to resolve and overcome technical issues and impediments as needed
  • Validates Sizing/estimates for activities in area of responsibility
  • Leadership experience in technology and systems
10

Experience For Business Solution Delivery Manager Resume

  • Monitors progress taking corrective action as needed, relaying project status to appropriate Project Manager (PM) and/or Technical Delivery Manager (TDM)
  • Acts as the primary contact point for escalations within domain
  • Assigns resources to projects and other work assignments; manages demand versus capacity gaps and resource contention issues
  • Reviews and approves all applicable project documents and deliverables
  • Ensures that standards and best practices are published, maintained and enforced
  • Responsible for decisions that directly impact project timelines and budgets

List of Typical Skills For a Solution Delivery Manager Resume

1

Skills For Watson Health Solution Delivery Manager Resume

  • Experience in the field of consulting, business intelligence and/or software deployment with consumer sector experience
  • Experience in leading teams,Implementation ,technology operations,business process design and improvement experience is desired
  • Demonstrated expertise in developing strong multi-level client relationships
  • Team management and organisation skills; ability to lead, motivate and direct global workgroup
  • Interpersonal skill to manage multiple priorities and concurrent implementation projects
2

Skills For Solution Delivery Manager Big Data & Advanced Analytics Resume

  • Strong experience of project management in a relevant field
  • Demonstrate experience in managing projects to a value of £10m
  • Demonstrate experience and competency with PDA and mobile telephone software and applications
  • Effectively deliver information at the C-suite/VP level
  • High level of entrepreneurship, creativity, empathy and people leadership skills
3

Skills For Finance Solution Delivery Manager Resume

  • Entrepreneurial and collaborative nature to effectively work across different continents/time-zones
  • Experience working with large databases, manipulation of data sets and using and building data visualization tools
  • Experience of working with large databases, data visualization tools, machine learning and statistics
  • Experience overseeing the work of project teams and tracking key performance indicators, such as budgets, KPI’s, team health, etc
  • Experience in managing complex IT solution development and implementation projects
  • Experience in working at senior management level
  • Experience in the field of IT, consulting and/or business intelligence
4

Skills For Technology Solution Delivery Manager Resume

  • Strong understanding of IT Governance, Project Management, team management as well as Financial Management
  • Strong understanding of risk and issue management and resolution processes across projects and support functions in IT and the business
  • Training and/or Client Management experience
  • Previous experience in Healthcare -Training/Solution Implementation
  • Experience in a lead role supporting a large project
  • Proven track record of running large programs with multiple implementations and/or solution deployments in both waterfall/agile environments
  • Experience in the field of IT, consulting and/or business intelligence
  • Experience in managing IT implementation projects and/or solution deployment programs
  • Strong negotiation awareness and presentation gravitas
5

Skills For Senior Solution Delivery Manager Resume

  • Experience with applications; technologies, frameworks, project management and/or other methodologies applicable to assigned domain
  • Hands-on experience with C++, on MS Windows platform
  • Build strong, positive relationships with clients
  • Experience with various technologies and languages, such as XML, HTML, CSS, Ruby on Rails, Java, PHP, JavaScript, SQL, MySQL, Jquery, JSON
  • Proven ability to take initiative (Pro-active, persuasive, decisive)
  • Over 10 years of Project Management experience
  • Proven track record of delivery of large projects for enterprise systems and integration
  • Tertiary qualifications or relevant industry experience
6

Skills For Digital Infrastructure Solution Delivery Manager Resume

  • Significant experience in project management with implementation projects and solution deployment
  • Inspirational people leader and effective team manager
  • Strong expertise in Corporate Finance and Strategy
  • Experience with Population and/or Risk Adjustment programs
  • Experience with enterprise scale infrastructure or development-based cloud programs/projects in a related industry
  • Technical Program Management experience in banks and financial services companies
  • Experience with AWS technologies and web-services
  • Comfortable with ambiguity; strong sense of ownership and perseverance
7

Skills For CMT Solution Delivery Manager Resume

  • Experience with enterprise scale infrastructure and/or development-based cloud programs/projects in a related industry
  • To ensure that all works undertaken are completed to Engie, Client and good practice standards
  • Planning and scheduling consultants’ work; negotiating resolution to resourcing conflicts
  • Solutioning – participate in discussion regarding program changes and roll-out of these changes
  • Understanding the customer’s total solution and working with the project manager to ensure all activities are scheduled and delivered
  • Adhering to all company procedures including UXC Eclipse’s ISO9001 Quality Management System procedures and all other procedures appropriate for this
  • Collecting project metrics and reports as measured against the baseline and reporting on any deviations
  • Reviewing project schedules and budgets and questioning them when they fall off schedule or over budget
8

Skills For Digital Solution Delivery Manager Resume

  • Coordinating and arranging the project change control methodology
  • Liaising with Client on change control, planning, opportunities, risks and documents
  • Working knowledge of technologies and practices within area of responsibility
  • Working knowledge of agile based toolset like JIRA
  • Training surveys/evaluation results
  • Maintaining the Project delivery roadmap
9

Skills For Nbim Business Solution Delivery Manager Resume

  • Proving Project Management Support to work streams and to address in-service related issues
  • Understanding of Agile development (SAFe) and closely work on DevOps (continuous integration, continuous deployment, automation) processes
  • Developing the pipe line of works to achieve the targets & required margin
  • General understanding of the business processes, trends and solution domains within banking, ATM industry
  • Matrix reporting on training session/number of attendees
  • Deep understanding of testing and certification business processes, preferably with concrete achievements on inspection improvement processes
  • Entrepreneurial spirit and a keen interest in joining a growing startup
  • Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle
10

Skills For Business Solution Delivery Manager Resume

  • To respond rapidly to short term operational issues arising from existing projects
  • Displays confidence in dealing with customers and colleagues and puts forward opinions clearly and unambiguously
  • Fluent with desktop productivity suite (e.g. email, word processing, presentation and spreadsheet applications)
  • Multi-threading concepts, STL, COM/DCOM, COM+
  • Owns a portfolio of projects, managing multiple concurrent projects with shared resources
  • Capability to build and manage resource plan across IT and manage resourcing conflicts across the portfolio of projects
  • Fluency in the financial services and FinTech sectors; familiarity with the financial market landscape and corresponding data and information needs

List of Typical Responsibilities For a Solution Delivery Manager Resume

1

Responsibilities For Watson Health Solution Delivery Manager Resume

  • Demonstrate a high level of healthcare industry knowledge
  • Monitors solution delivery performance metrics, measures, and Key Performance Indicators (KPI) to ensure quality and operational efficiency and effectiveness
  • To perform survey and scoping works developing Client brief into a working schedule of works
  • Lead strategy, tactical, and planning activities for the work unit, ensuring consistency with business strategy and alignment to IT strategy
  • Participate in annual budgeting activities for the function to ensure accurate accounting and budget management
  • Conducts performance appraisals of staff and provides career guidance though regular coaching
  • Accountable for managing project budgets for projects aligned to assigned domain
  • Adept at managing key stakeholders (Client & Internal) and able to drive initiatives
  • Entrepreneurial spirit and keen interest in proactively building the subscriber base of Panorama
2

Responsibilities For Solution Delivery Manager Big Data & Advanced Analytics Resume

  • Openness to become deeply familiar with, and participate in further development of existing Panorama tools
  • Inspire a team and clients by sharing the vision and capabilities of our team
  • Financial management of each project including P&L responsibility
  • Financial management & reporting
  • Daily/Weekly/Monthly Meetings as needed to maintain training program
  • Manage staffing/current hours related to budget/financials as well as future hour/costs forecasts
3

Responsibilities For Finance Solution Delivery Manager Resume

  • Recommends, implements and maintains techniques and standards used in area of responsibility
  • Manages associate compensation budget to plan for assignment team
  • Participates in recommendations associated with the use of third parties for resource and service needs; reviews SOWs related to third party services
  • Knowledge of the systems development lifecycle, waterfall development, and agile development and complex programs on multiple platforms beneficial
  • Demonstrable track record in the delivery of web applications and website solutions
  • Responsible for driving the managed services team to successfully design, develop and release enhancement projects on time and within budget, custom development and client implementation, maintenance, product enhancement, defect resolution and other engineering related requirements
  • Management oversight and responsible for 24x7 production system environment, under the application portfolios, for application maintenance and production issues are resolved and managed by the managed service partner as per defined SLA and continuous improvement in production environment to reduce and prevent defects
  • Serve as an escalation point when there is a service/support issue that requires development attention; partners with managed service provider to resolve matter within contractual terms
4

Responsibilities For Technology Solution Delivery Manager Resume

  • Partner with Quality Assurance team to ensure highest software quality for maintenance and enhancements performed by the managed service partner onshore/offshore team
  • Escalate managed services provider issues appropriately, making recommendations to overcome issues
  • Gain and retain broad technical/functional knowledge for all Care management applications and applicable
  • Alt POS/Agent Systems applications, as well as other Core Money Transfer applications in direct support of the Care platforms, such as Unisys, HPNPS, UCD, others. Coordinate management of partner teams in multiple geographic locations (US and abroad) in an onshore/offshore model
  • Provide recommendations for improvements of application software, system integration, and architecture to meet the dynamic business needs Manage operational change management: review change requests, facilitate change meetings, approve change requests, and perform change management reporting
  • Provide advice and consultation to IT management to realize any optimization of hardware, software, and SDLC process to achieve margin improvements and investment optimization
  • Work with the managed service provider to deliver results and meet project deadlines and deliverables in both development projects and enhancements, and application maintenance space
5

Responsibilities For Senior Solution Delivery Manager Resume

  • Provide demand management and prioritization of work for the managed service provider to align with the business’ needs and priorities
  • Operate at a self-sufficient level with minimal guidance
  • Conduct regular service reviews; manage and inspect service provider performance and productivity relative to Service Level Agreements
  • Facilitate and lead discussions with 3rd party providers and partners as needed
  • Conduct/Coordinate trainings for providers on the AR-IA program
  • Coordinate and serve as liaison for subcontract with AFMC
  • Collaborate with Optum team in delivery of trainings
6

Responsibilities For Digital Infrastructure Solution Delivery Manager Resume

  • Establish and maintain vendor relationship as needed, but primarily with custom
  • Proactively partner with and lead teams to address service concerns and resolve issues to exceed client expectations
  • Provides delivery, technical and management oversight for all activities within their area of responsibility or domain, working with staff to resolve and overcome delivery/technical issues and impediments as needed
  • Validates sizing/estimates for projects and activities in assigned domain
  • Oversees a project portfolio that addresses business and technical needs, achieving ‘On Time’ and ‘On Budget’ targets and customer scope and quality targets
  • Ensures projects are properly sequenced based on business priority, dependencies, and team capacity; assigns resources to projects and other work assignments; manages demand versus capacity gaps and resource contention issues
  • Ensures that standards and best practices are published, maintained, and enforced
  • Manages respective disciplines throughout the life cycle; identifies areas of opportunity for improvements, simplification, and rationalization; ensures applications are maintained and serviced
7

Responsibilities For CMT Solution Delivery Manager Resume

  • Participates in the creation and maintenance of application/product roadmaps in assigned domain
  • Monitors performance domain Service Level Agreement’s (SLAs), and inputs into / participates in service reviews with business
  • Manages associate compensation budget to plan for assigned team
  • Experienced in overseeing the work of one/multiple projects and tracking the projects' key performance indicators (e.g. budgets, progress against time-lines, team health)
  • PMBOK PMP or similar Project Management certification
  • Distinctive project management and systems implementation
  • Perseverance and entrepreneurial spirit to push through challenges
  • Focus on continuous improvement of process and products to better fit client needs
  • Preferably extensive experience operating in project management roles within the building services or energy industry, preferably in banking sector / corporate environments / commercial offices
8

Responsibilities For Digital Solution Delivery Manager Resume

  • Quickly develop financial valuation models
  • Location flexible; Europe (Amsterdam, Munich) preferable
  • Intermediate proficiency in MS Office (Excel (Pivot tables, excel functions), PowerPoint and Word)
  • Travel up to 65% of the time throughout the state of Arkansas
  • Project delivery & implementation
  • To support the Smart Buildings Director in the implementation and delivery of projects & technical support services across the Client account in order to ensure high standard of service
  • Liaising with both internal and external stakeholders on change control, planning, opportunities, risks and documents
  • Establishing consistent practices and standards adhering to the engineering & project governance arrangements, including project planning, reporting, change control, analysing risks and maintaining and updating the risk register
9

Responsibilities For Nbim Business Solution Delivery Manager Resume

  • Provide and maintain reports as required
  • Oversee Curriculum Maintenance
  • Based in Southeast US region
  • Experience overseeing the work of multiple project managers and tracking their projects' key performance indicators, such as budgets, KPI’s, team health, etc
  • Enterprise scale infrastructure or development based cloud programs/projects in a related industry
  • Experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing large technical programs, particularly at Fortune 500 companies
  • Entrepreneurial spirit with desire to work in an agile start-up environment
  • Knowledge on modern software tools in data visualization, data analytics, cloud solutions, programming, statistical analysis, e.g. Python, SQL & other data management and analysis packages, R, SAS or other analytics packages, HTML & other Web technologies
10

Responsibilities For Business Solution Delivery Manager Resume

  • Adept at managing key stakeholders - both client and internal - and able to drive change in the organization
  • Travel 50-80% on a monthly basis
  • Deliver projects across the Smart Buildings business sector
  • Project implementation, delivery, documentation, supply chain, handover management
  • Responsibility for Health &Safety on relevant projects
  • Implementation & compliance with all statutory procedures
  • Produce project cost plans
  • Obtain procurement board approvals

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