Global Delivery Manager Resume Sample
Raheem Ruecker
9014 Mayert Drive,
New York,
NY
+1 (555) 609 0523
Work Experience
Global Service Delivery Manager Finance
08/2016
-
PRESENT
San Francisco, CA
- Follows the principles of Microsoft Dynamics Sure Step, Microsoft Solutions Framework (MSF), the Microsoft Operations Framework (MOF) and the current Services methodology (MSDM) in project delivery
- Ensure that onsite L2 end-user services are delivered, supported and managed consistently across all commercial and LMDW sites, using common processes and metrics, and that overall site operations are in good health and in compliance with GTS and local site/Operating Company’s standard operating procedures
- Manage service improvement roster and assure proper prioritization is aligned with business user’s expectations and needs
- Experience with the end-to-end P2P process and advanced knowledge of Oracle’s financial solutions
- Own and be responsible for process implementation, meeting financial performance targets around revenue and margin, hitting utilization targets and effectively manage levers like on-site/offshore and tier-mix, and insure strong delivery metrics and SLA’s are being met within assigned projects
- Prior experience managing on-site/offshore engagements in a delivery manager capacity
- Working experience in a hands-on operational role within a services organization
Global Delivery Manager
06/2011
-
03/2016
Los Angeles, CA
- Demonstrated experience in selling services offerings within existing customers and strong customer relationship management expertise
- Able to coordinate with multiple stakeholders that are geographically dispersed
- Conducting site surveys, interviews and workshops, engage with executives and/or individual contributors at clients develop a thorough understanding of their business objectives, as-is business processes and associated business challenges
- Leveraging industry and solution expertise, JDA knowledgebase or other sources develop a hypothesis on customer’s key business issues and their potential root causes
- Guide data analysts in conducting operational data analysis to gain insights into client’s business and prove or disprove the hypothesis on the business issues and potential root causes
- Benchmark client’s performance with industry best in class and conduct gap analysis
- Develop recommendations for process, governance and IT improvements to transform client’s supply chain or relevant business process to that of best in class
Manager, Global Digital Delivery
02/2005
-
02/2011
Chicago, IL
- Clearly articulate the business impact of the to-be recommendations
- Map the recommendations to specific JDA solution enablers
- Quantify the improvement opportunities and the business impact from JDA recommendations and solutions
- Present a clear, concise and compelling argument to differentiate JDA recommendations and solutions with proof points
- Drive consensus within client base on the JDA recommendations and ROI
- Ensure consistency and quality of client deliverables
- Mobility and or Mobile Apps Development Platform (MADP) experience required
- Identify, develop and activate key digital strategies and programs working with key regions and cross functional partners serving as key subject matter expert
Education
University of Wisconsin-Richland
1999 - 2004
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrates experience owning and negotiating SLA’s/OLA’s
- Grow Your Tech and Business Skills with an Industry Leader
- Working independently, scheduling and organizing work effectively and being flexible as needed
- Experience managing Trading / Treasury and HR applications including support & maintenance
- Project management leadership experience in an IT consulting service provider environment focusing on Telecommunication Industry
- Program management experience (i.e., able to manage a portfolio of projects concurrently)
- Teaming across territories, including conducting calls and responding to email queries across global time zones
How to write Global Delivery Manager Resume
Global Delivery Manager role is responsible for digital, travel, retail, training, integration, security, trading, analysis, reporting, design.
To write great resume for global delivery manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Global Delivery Manager Resume
The section contact information is important in your global delivery manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Global Delivery Manager Resume
The section work experience is an essential part of your global delivery manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous global delivery manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular global delivery manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Global Delivery Manager resume experience can include:
- Upskill marketers to embed digital competency
- Conduct and communicate deep dive analyses to educate and identify opportunities to improve the digital experience and business outcomes
- Managing change and/or organizational transformation; and
- Conduct formal/informal training on the use of new technologies and measurement reporting
- Act as administrator of digital analytics reporting platforms
- Document case studies of optimization activities for learning purposes
Education on a Global Delivery Manager Resume
Make sure to make education a priority on your global delivery manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your global delivery manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Global Delivery Manager Resume
When listing skills on your global delivery manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical global delivery manager skills:
- Superior oral and written communication skills, analysis and problem solving skills
- Experience in Telco Industry-Transport technologies infrastructure; Wireless/OSP/ISP Engineering Operations & Maintenance; OSS ( Operation Support Systems)
- Experience unmatched career opportunities & development
- Responsible for effective personnel management, development and mentorship of team of delivery managers
- Working in the Client Management and Industrial Products and Services industry and establishing and maintaining relationships with Partners and Directors
- Managing global delivery-related services and solutions
List of Typical Skills For a Global Delivery Manager Resume
1
Skills For Global Service Delivery Manager Finance Resume
- Identifying, evaluating, building and implementing new cross-territory business processes and procedures, including managing and executing projects and/or developing relationships
- Join a unique community of smart and passionate people who truly enjoy tackling technology’s biggest challenges and driving the innovations that impact how the world lives, works and plays
- Experience in a global enterprise wide projects within Banking
- Engagement management leadership experience in an IT consulting service provider environment
- Regulatory operations experience,
2
Skills For Project Manager, Global Feature Delivery Resume
- Being a self-starter and self-motivator; and
- Willing to travel to any project and client locations and internationally
- Expertise in strategic influencing, change management, and vendor management
- Responsible for managing the interview process for new project/program/engagement management resources
- Information Communication Technology (ICT) engineering, operations and delivery management within large scale enterprise environment(s)
- Be a leader in the digital space and actively research opportunities and trends in marketing analysis and tools
3
Skills For Manager, Global Digital Delivery Resume
- Create technology that truly Impacts the world
- Performing in an environment of change where maintaining effectiveness while managing multiple and shifting priorities and communicating changes to all parties is paramount
- Utilizing Microsoft Office Tools and Google to (emphasis on PowerPoint, Word, and Excel) proficiently to design, implement and manage dashboards, scorecards, schedules and reports
- Multi-tasking, working on time constraints and meeting deadlines
- Substantial knowledge of multiple sub sectors within the Retail industry
4
Skills For Global Manager Terminal Apps Delivery Resume
- Provide practice delivery leadership and project management expertise to the Solution Architects for development of client solution artifacts
- Conduct midyear, annual reviews and provide feedback throughout the year on employee performance where required
- Provide practice leadership and project management expertise to the Solution Architects for development of client solution artifacts
- IT project management and governance certifications (e.g., CMM, Six Sigma, ITIL, SCRUM)
- Industry recognized certifications, CCNP, JCNIS, MCSE, RHCSA, RHCE, LPIC, OCA, EMC
- Demonstrated leadership in analytics development as they relate to SLA, SLO and KPI measurements, driving the identification and integration of reporting sources to obtain reliable measurement data points
5
Skills For Global Delivery / Senior Project Manager Resume
- Communicate effectively at all levels (e.g., Contractors, Line Management, C-Level)
- In depth knowledge of industry standard project management methodology
- IT certifications (e.g., CMM, Six Sigma, ITIL, SCRUM)
- Analyzes approach, makes recommendations to improve and scales key GPG programs
- Delivers middle management and executive reporting on digital performance which includes the use of excel, web based applications, and direct access to analytic platforms to report performance
- Assess web and CRM campaigns to optimize and scale to other markets / franchises
- Work with markets and IT to agree to key IT infrastructure initiatives
- Support and foster key strategic relationships (LinkedIn, IBM/Watson, others)
- Develop measurement requirements and assist in the design and management of our digital professional performance; link to Panorama
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