Solution Delivery Resume Sample

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Haley Medhurst
700 Hilda Row,  Philadelphia, PA
+1 (555) 446 6472

Work Experience

Manager, Solution Delivery
01/2017 - PRESENT
Boston, MA
  • Software licensing audit/true-ups and contract renewals
  • Experience in using SAM tools like Flexera, Snow, LAW, ILMT etc
  • Solid understanding of life cycle management for software assets, license metering and compliance, and IT asset management
  • Good knowledge of sales and distributions of fast moving retails business processes and related technology solutions
  • Good understanding of Logops tools, architecture, functions and features
  • Capabilities in translating required business processes into technology based solution
  • Good Functional knowlege of SAP SD or LE or WM/EWM modules, standard EDI processes; Or knowledge of Oracle Transportation Management system
Architecture & Solution Delivery
02/2014 - 09/2016
Chicago, IL
  • Working with all the stakeholders to define, prioritize and execute the projects
  • Providing leadership in generating cross product and project task plans, resource planning, budgeting, identifying interdependencies and risk management plans
  • Collaborating with Product Managers on release definition and scope
  • Facilitating and making trade off decisions between quality, costs, resources, scope and time
  • Overlooking the process aspects of individual projects and providing release oversight
  • Managing all changes and issues with the stakeholders
  • Identifying and solving project issues effectively. Creating contingency plans and risk mitigation strategies
Assistant to Solution Delivery Leadership Team Basel
03/2010 - 01/2014
Philadelphia, PA
  • Prepare to work on odd hours when required
  • Good Functional knowlege of SAP SD or LE or WM/EWM modules, standard EDI processes; Or knowledge of OTM system
  • Prepare to work on odd hours when required"
  • Experience in information technology
  • Experience with ETL tools like Informatica Power Center
  • Running complex projects. From design and development through production
  • Utilizing the Agile iterative and incremental approach to software development to deliver value in a timely manner


Wittenberg University
2006 - 2010
Bachelor's Degree in Computer Science

Professional Skills

  • Demonstrated strong team building and people leadership skills by developing more junior team members through coaching and apprenticeship
  • Demonstrate strong team building & people leadership skills by developing more junior team members through coaching and apprenticeship
  • Advanced problem solving skills. Outstanding skill in identifying opportunities to leverage process and advanced tools for automation
  • Strong client skills
  • Requesting appropriate resource skills required for the projects
  • Independent thinking with keen problem solving skills
  • Previous experience using Sales Buzz application is a strong advantage

How to write Solution Delivery Resume

Solution Delivery role is responsible for languages, automation, leadership, coaching, manufacturing, retail, finance, training, gis, architecture.
To write great resume for solution delivery job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Solution Delivery Resume

The section contact information is important in your solution delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Solution Delivery Resume

The section work experience is an essential part of your solution delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous solution delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular solution delivery position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Solution Delivery resume experience can include:

  • Strong interpersonal, communication, influencing, analytical and problem-solving skills
  • Previous experience launching and implementing new software and/or service offerings within the Insurance Industry
  • Specific experience with open account financing products, such as Supply Chain Financing and Receivables Purchase
  • Good understanding of software development lifecycle and project management methodology
  • Experience managing projects, preferably technology and operations related
  • Experience in driving both innovation and operational efficiencies through new/improved tools and processes

Education on a Solution Delivery Resume

Make sure to make education a priority on your solution delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your solution delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Solution Delivery Resume

When listing skills on your solution delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical solution delivery skills:

  • Experience in the field of consulting, business intelligence and/or software deployment with consumer sector experience
  • Effectively articulates the solution's value including business support, technology deployment, commercial models, ROI illustration and service levels
  • Analytical abilities, result-focused, action oriented, and ability to work effectively with customers and IT Leaders
  • Ensuring the effective transition of work between the various teams and managing conflicts between the different groups
  • Previous experience in implementing Routing solutions in an FMCG industry
  • Assist with prioritizing projects and defects according to the value delivered to the business

List of Typical Experience For a Solution Delivery Resume


Experience For Manager, Solution Delivery Resume

  • Develop and maintain KPI’s / metrics that align with organizational performance and customer requirements. Recommend modifications to existing systems or development of new systems as required
  • Experience in IT function
  • Advising on and co-ordinating each team’s technical activities
  • Responsibility and accountability to ensure full understanding of the clients’ business, industry trends, organizational trends and customer needs
  • Manage project issues/risks, as well as client expectations while escalating as needed
  • Assist in building best practices and benchmarks from completed projects
  • Develops & presents to different stakeholders including senior management/executive level both internal and external

Experience For Director of Solution Delivery Resume

  • Track record in managing large-scale, technical and business projects/programmes
  • Track the team’s velocity, understand the deltas between sprints, and react accordingly
  • Direct and oversee the Project Management functional team within BAS. Project Managers within BAS ultimately report (either directly or indirectly) into this role
  • Establish and maintain standard business processes, artifacts and tools to support project estimation, scheduling, transparency, scope and risk management
  • Conduct/facilitate project post-mortems to facilitate continuous improvement within our delivery approach

Experience For Architecture & Solution Delivery Resume

  • Thought leadership to drive the organization into new areas of growth for the clients’ future needs
  • Work with internal partners and analysts, to implement solutions with business cases focused on solving problems and enhancing decision making with data and information
  • Support self-service data and analytic solutions that empower the customer to explore and manage data insights
  • Implement solutions that eliminate or minimize technical debt through a well-designed architecture, data model, and lifecycle
  • Promote the creation and use of best practices throughout the team and across partner groups
  • Lead the pursuit of implementation services for assigned clients
  • Build client relationships and value propositions
  • Manage 5-7 clients at any given time
  • Provide delivery oversight to all assigned projects

Experience For Business Solution Delivery Senior Analyst Resume

  • Manage service contracts scope and deliverables
  • In at least one or more of the application development-related skills, has a complex and advanced implementation experience (e.g. specific framework, programming language, UX / UI, various middle ware)
  • Offers and delivers agile and scalable solution delivery services aligned with business unit needs and objectives; delivers business solutions that adhere to Tesoro’s security, compliance, architectural standards and risk management practices. Ensures testing best practices are followed for quality assurance of solution delivery
  • Advises IT and business managers of trends and events related to technology that have potential implications on Tesoro’s business unit strategic directions and recommends appropriate adaptation and migration strategies
  • Is the solution lead; for Managed IT, Cloud and/or Application services in the Insurance group for the assigned service offering responsible for solution design, delivery and PnL targets
  • Extensive project and programme management experience in a fast-paced, multi-project environment, with responsibility for resource management, solution financials and client sponsorship
  • Experience in design and implementation of work streams to deliver commercial solutions and capabilities that carry service level agreements (SLA)

Experience For Technical Lead-solution Delivery Resume

  • Business acumen with commercial contract terms in a B to B service environment and confidence working with finance and legal teams
  • Manage a team of 2 GBI Solution Delivery and Engineering colleagues in the Latam region
  • Work with respective GBI teams to ensure proper deployment milestones and deliverables are met per agreed upon timeline
  • Compose and present material to communicate difficult or complex concepts and gain consensus
  • Playing both the Business Partner yourself in many areas, while partnering with other BT Business Partner colleagues to align the BI Business Analytics Strategy with the Business Strategy
  • Actively monitor & evaluate other company BI & data usage and bring best practices to Pfizer where applicable

Experience For Director IT Solution Delivery Resume

  • Provide support and assist with training where required
  • Manage vendors as required to ensure project execution success
  • Owner of the process of -Software asset lifecycle of the selected products, from software acquisition/procurement, through to deployment, re-deployment, support and maintenance status, retirement and most importantly periodic license compliance/governance. Including any remediation efforts needed to ensure compliance
  • Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Follow Best Practices and identify process improvements
  • Define business requirements for small/medium size complex technology deployments translation of requirements into appropriate IT desktop solutions
  • If required develop Project Charter, project plans, project work plan (WBS), process maps and all other project and quality deliverables determined by management and IVRB/EVRB
  • Communicate project progress to all appropriate stakeholders proactively. Also, provide project status reports for all active technology deployment projects semi-monthly
  • Effectively monitor and control project scope and budget. Escalate when appropriate to management

Experience For Solution Delivery Expert Resume

  • Partner/collaborate with IT and clients. Build good working relationship with clients; readily resolve issues
  • Complete projects/ tasks within time and budget constraints. Document and mitigate technology deployment project issues and risks
  • Level 3 Expertise in Logops process design and implementation at application level (Functional design template owner)
  • Partners with ITS Business Engagement Towers and business stakeholders to understands the business requirements for implementation of NA Logops projects and translating those into technical requirements and design
  • An Application Functional role in a project team to execute and support full project lifecycle including blueprint, build, testing, implementation, user training and provide after go-live support

Experience For IT Manager of Solution Delivery Resume

  • Accountable for best practice deployment including Project Delivery Methodologies
  • Responsible to implement new solutions as per the architecture designed by GSO, enterprise architects and solution architects, ensuring that new solution is cost optimized and easy to maintain
  • Develops short- and long-term project plans, priorities and objectives
  • Assists in managing all project resources (internal/external), including utilization
  • Assists in coordinating software design, development and testing
  • Provides project planning and estimates to develop, implement and roll out of pilot and commercialized advanced solutions in Logops
  • Ensure adoption of the globally harmonized processes, Ways of working and strategic solutions within the Logops space

Experience For Senior Analyst, Solution Delivery SAP APO Resume

  • Ensures the timely creation of required materials, including project and resource plans, project updates and presentation materials
  • Responsible for risk assessment and reporting
  • Assists in gathering of business requirements, documentation, analysis and cross-functional communications
  • Takes ownership of on-time/on-budget project(s) completion
  • Coordinates and tracks all project deliverables (milestones, dependencies, critical paths)
  • Promotes continuous improvement and a collaborative environment in order to help teams increase their productivity, creativity and innovation

Experience For Director, Digital Solution Delivery Resume

  • Adept in project planning, resource planning, identifying and escalating risks, coming up with mitigation strategies, establishing a communication plan, managing release and implementation, etc.
  • Demonstrated ability to communicate effectively and credibly with business partners and senior management
  • Strong business acumen and experience in managing (and understanding) business aspects of software projects
  • Highly analytical, adept in creating and making executive presentations
  • Manage both Waterfall and Agile project methodologies
  • Be accountable for end-to-end management of Grey’s internal client solutions development and management, building Grey’s specific solutions capability and delivering key programs with minimal disruption to the existing business
  • Leads a team responsible for multiple projects and keeps close contact with business users and staff to ensure proper measures are taken to meet project deadlines. Directs all aspects of systems discovery, design, project management, resource management. Business point of contact for demand management and prioritization
  • Directs the development of project resourcing strategies, allocating budget, staff, tools, and specialized support necessary for cost-effective implementation and customer training

List of Typical Skills For a Solution Delivery Resume


Skills For Manager, Solution Delivery Resume

  • Experience in leading and collaborating with key stakeholders on major client development opportunities to structure offerings for client impact
  • Previous experience working on cross-functional teams in similar companies
  • Experience in managing team sizes of 8-10 members
  • Build excellent business relationships, based on trust and mutual respect
  • Ability and desire to develop others and build a strong, collaborative team
  • Apply effective quality assurance and incident management practices

Skills For Director of Solution Delivery Resume

  • Ensure implementations are performed in an efficient and cost-effective manner and in accordance with risk and control requirements
  • Establish and manage effective partnerships with sales and relationship managers
  • Apply effective issue management and escalation practices
  • Wealth Management project experience
  • Experience with enterprise technologies

Skills For Architecture & Solution Delivery Resume

  • SAP project management experience
  • Experience in functional eCommerce, OmniChannel and Retail
  • Experience in Retail IT
  • Previous experience in an Sales/IT related role
  • Sales and Distributions, Logops (Transportation) process experience
  • Sales and Distributions, Logops (Warehouse or Transportation) process experience
  • Play a senior adviser and support role for strategic "Tier 1" client projects as the need arises to ensure solid PM and business process support
  • Work with Operations team to understand operational issues escalated to engineering team, assist in prioritizing, and manage communication
  • Collaborate with other IT Solution Delivery teams to share knowledge, ensure alignment and demonstrate unified IT solutions and services

Skills For Business Solution Delivery Senior Analyst Resume

  • Middleware knowledg and operation skill is required. ( Oracle, Websphere, ELT, DWH, etc)
  • Experience in IT function
  • Training sales team on using different types of systems for information gathering & KPI's Tracking
  • Complying and enforcing standard company policies and procedures
  • Reviewing the status reports of team members across projects and addressing issues as appropriate
  • Building and leading teams (with senior management exposure)
  • Leading with positive intent
  • Managing a mixed team of employees, onshore and offshore contractors located throughout the US and internationally

Skills For Technical Lead-solution Delivery Resume

  • Understanding of legal documentation and negotiation
  • Lending expertise and support to the internal teams and task forces
  • Understanding in business processes and system architecture
  • Understanding client business processes and SAP system architecture
  • Analyzing business problems and key issues and propose thoughtful solutions

Skills For Director IT Solution Delivery Resume

  • Driving best practices and capabilities across business units
  • Partnering with senior level BT and business clients to recommend BI/data management business solutions across Pfizer business units/divisions
  • Partnering with the other BT organizations to advance BI and data management capabilities across the region
  • Oversee onboarding of new and existing clients based on Onboarding Methodology
  • Provide monthly routing dashboards showing sales KPI's for DC's before & after routing across regions
  • Builds credibility and known for being accountable and keeping promises
  • Build and maintain positive working relationships with internal stakeholders, vendors and clients to manage client onboarding in an optimal way

Skills For Solution Delivery Expert Resume

  • Lead the customer level data gathering process unifying the customer information for both CFI & PCE
  • Assist in the coaching, mentoring and implementation of the Health & Safety programs in the field
  • Lead the customer level data gathering process unifying the customer information for PCE
  • Implementation scoping and estimating
  • Lead Implementation scoping and estimating efforts

Skills For IT Manager of Solution Delivery Resume

  • Solves problems in the market and the FIS Client base by integrating functional, technical, operational outsourcing concepts into a coherent overall solution
  • Analyses pricing trends in the market and benchmark studies in a rapidly changing landscape
  • Support all users with reporting functions – project costs, budgets and status tracking
  • Perform work using existing standards, methodologies, tools and processes, understand other software/business processes relationship/dependencies to each other
  • Competent to develop and deliver technical solutions for data management, transformation, processing and analysis
  • Comfortable to work in a regulated environment by following policies and standards
  • Participate in financial planning, as necessary, with respect to new or contract price changes or maintenance agreement renewals
  • Proactively identify opportunities to improve vendor performance and reducing associated costs
  • Challenge to clarify understanding and solve problems

Skills For Senior Analyst, Solution Delivery SAP APO Resume

  • Learn quickly and thoroughly in rapidly changing conditions
  • Manage sales operation executional standards in term of sales expansion & data analysis i.e. Digital Maps, Reporting Tools, Census analysis, etc
  • Leads the sales productivity improvement through optimize routing
  • Lead the rerouting efforts and keep route data up to-date
  • Provide in depth data analysis tools for retail census data including (competitors, coolers penetration …..)
  • Deep knowledge of business process and related technology solutions within the specific area of sub-tower (ISC, Enabling Function, Growth).

Skills For Director, Digital Solution Delivery Resume

  • DIAL Methodology understanding; Project, Program Management
  • Adept at managing internal and external key stakeholders; able to drive change in the organization
  • Entrepreneurial and collaborative nature working across different continents and time-zones
  • Drives a culture of continuous improvement and lean thinking
  • Manages the ongoing day to day bugs, enhancements, and transformation projects
  • Manages third parties responsible for the hosting and support of corporate applications
  • Responsible for IT controls, compliance, and audit, including IT support needed for Sarbanes – Oxley Act compliance and other general regulations
  • When necessary, working off hours and weekends to support business needs

List of Typical Responsibilities For a Solution Delivery Resume


Responsibilities For Manager, Solution Delivery Resume

  • Experience in a similar role in software licensing audit/true-ups and contract renewals
  • Gathering of customer level data for both CFI & PCE across 4 regions including all trade channels (Direct, Wholesale, Pre-Sell, Modern Trade Key Accounts, etc)
  • Analyzing retail census data for capturing business opportunities
  • Extensive knowledge of Trade products, including traditional trade
  • Significantly drive sales operations productivity through design, implementation, and sustainment of customer routing solutions
  • Proficiency with MS applications (PowerPoint, Project, Excel) and Visio
  • Work in a virtual team environment, across multiple disciplines and locations, and be able to multitask within the broader scope of the TSD team. Managing work flow to ensure timely execution of new deals is important as time to revenue is a key Performance Indicator
  • Proven team skills. Ability to succeed within a virtual team environment, and to interact successfully with colleagues and clients across geographic and cultural boundaries
  • Knowledge of SAP methodology

Responsibilities For Director of Solution Delivery Resume

  • Fluency in both spoken & written English & Arabic language is required
  • Proficiency GIS applications such as ARCGIS
  • Microsoft office especially MS Access & MS Visio & MS Project
  • Work under pressure and ability to work in teams
  • SQL server and Geography Information System knowledge is preferable
  • Program management experience in the CPG space with proven track record of running large programs with multiple implementations and/or solution deployments in both waterfall/agile environments
  • Experience overseeing the work of multiple workstream leads or project/program managers and tracking their projects' key performance indicators (e.g. budgets, progress against time-lines, team health)

Responsibilities For Architecture & Solution Delivery Resume

  • Willingness to travel 50%-80% of your time
  • Program management experience in the Retail space with proven track record of running large programs with multiple implementations and/or solution deployments in both waterfall/agile environments
  • Manage a team of technical/planning resources – mentor, develop and provide leadership guidance
  • Gathering of customer level data for Pepsi Cola Egypt (PCE) across 4 regions including all trade channels (Direct, Wholesale, Pre-Sell, Modern Trade Key Accounts, etc)
  • Leads a global organization consisting of both employees, contractors and third party vendors to deliver IT projects and enhancements
  • Manages a significant portion of the IT budget
  • Develops, manages, and executes IT System Development Life Cycle & Agile strategy and process
  • Responsible for team of resources: o For employee resources: determines workload, delegates assignments, promotes career development, and evaluates performance, skill growth, competency growth, performance goals

Responsibilities For Business Solution Delivery Senior Analyst Resume

  • Ensure exceptional solution delivery management for clients
  • Continuously refine the processes, technology/workflow, practices and tools used by the team to deliver client solutions
  • Delivery solutions based on Service Level and Productivity targets. Review and refine those standards regularly
  • Ensure that the team develops knowledge of client environments and technical product expertise
  • Understand commercial products and segment businesses in order to set the strategic direction for the team and to ensure business goals are met

Responsibilities For Technical Lead-solution Delivery Resume

  • Develop practices to support various scenarios such as acquisition, retention, cross sell, migrations and other business and client needs
  • Leverage North American capabilities and contribute to their development
  • Working with the IT Business Unit Directors and Business Leadership to understand business strategy and direction and to propose solutions that address business needs and challenges
  • Assisting the IT Director, Customer Facing Applications with overall strategy, consolidating and integrating the different customer facing solutions to create a streamlined experience
  • Working with the IT Operations Manager for Customer Facing Solutions to successfully transition solutions for ongoing support by the operations team

Responsibilities For Director IT Solution Delivery Resume

  • Develop and lead coverage expansion plans
  • Define distribution and infrastructure opportunities by region & DC
  • Analyze business by outlet types and share next steps/plans with management for execution
  • Interface with the Region/BU for new technology tools implementation
  • Manage relationship and activity done with the third party and workout a full year agenda

Responsibilities For Solution Delivery Expert Resume

  • Define distribution and infrastructure opportunities by region & Distribution Center (DC)
  • Interface with the Region/Business Unit (BU) for new technology tools implementation
  • Strategic thinker with customer focus
  • Communicate, motivate and influence at all levels
  • Accountable for IS-wide Performance processes and execution, including multi-supplier governance, issue resolution, resource management, project and portfolio processes, tracking, and data and process provision for demand, cost, and portfolio

Responsibilities For IT Manager of Solution Delivery Resume

  • Develops, implements and administers systems and processes to report IS performance metrics on a scheduled basis which includes technical and operational metrics as well as IS project portfolio, investment and budget tracking
  • Advises program and technical teams on the appropriate use of processes and metrics and ensures critical information reaches the appropriate and targeted audiences in a timely and planned fashion
  • Cooperates with IS and supplier teams including the planning, resourcing, prioritizing and sequencing of projects and initiatives in the delivery of results as identified
  • Measuring team performance
  • Identifies, assess and resolves complex business problems / issue / risks and facilitate issue resolution and risk mitigation
  • Creates and maintains financial and value capture plans inclusive of program capital and expense budgets for projects under incumbent’s control. Creates and presents to senior leadership high quality business cases and supporting financial models inclusive of Net Present Value (NPV) or other business acceptable cost benefit analysis
  • Oversees the execution of comprehensive project plans including resource, risk and communication management, and other project governance processes

Responsibilities For Senior Analyst, Solution Delivery SAP APO Resume

  • Works across the enterprise and with outside business partners to establish project objectives and delivering results to reach the strategic IS transformation goals
  • Routinely interacts with leadership and other high level, cross functional committees or teams and champions and influences organizational change through daily behavior and in the implementation of communication plans, marketing campaigns and other creative methods
  • Resolves conflicts among internal and external organizations and builds collaborative relationships
  • Coordinates CSS impacts on large, complex CSS Business and IT initiatives to
  • Work with the IT leadership team and finance to evaluate external IT spend and provide 3 year long range financial plans
  • Enable a more efficient and productive IT cost structure
  • Project management for waterfall and/or agile SDLC’s

Responsibilities For Director, Digital Solution Delivery Resume

  • MBA, Finance, desirable
  • 2 or 3
  • Monitors and reports to IT and user/customer management on the status of multiple concurrent project efforts. Ensures all measures are taken to identify issues inhibiting the attainment of project goals; develop and implement corrective actions. Oversee planning, resourcing and execution of digital project delivery done by the internal IT teams and/or solution integrators/consultants
  • In cooperation with management, develops and maintains the IS multi-supplier competitive balance strategy and delivers measurement and execution of IS Management processes to ensure individual supplier, multi-supplier, and Amgen IS and Business delivery is continuously improving and has scale flexibility while overseeing multi-supplier and Amgen operational governance

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