Services Administrator Resume Sample

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Reanna Stroman
82332 Kozey Islands,  Los Angeles, CA
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Work Experience


Student Services Administrator
12/2015 - PRESENT
New York, NY
  • System preparation of ingested materials via WB bespoke system ‘Gator’ working in collaboration with Director, IP Management, Content Systems Manager & Rights Executive on set up of IP on WB systems
  • Manage CEO and Senior Leadership Team’s schedules
  • Manage agendas and minutes for Metropolitan Board of Director’s meetings and committee meetings
  • Assist and attends all construction meetings and takes meeting notes and manages agenda’s
  • Role includes coordinating several aspects of the plant safety program
  • Serves as an on-site resource to assist employees with understanding and using their benefit coverages
  • Provides support to various employee engagement initiatives such as recognition programs, event scheduling, etc
Shared Services Administrator
09/2011 - 11/2015
Phoenix, AZ
  • Coordinates on-site tasks required to source and onboard new employees
  • Integral in generating messages and communications that help keep employees informed of news, events, etc
  • Maintenance of the HR filing system
  • Cross train in and perform other office admin tasks as needed
  • Possess outstanding people skills and have the ability to build rapport within a diverse workforce environment. Fostering high levels of trust with employees is crucial to this role
  • Position requires well developed organizational skills with the ability to prioritize, plan, and execute multiple tasks
  • Be a self-starter and have the confidence and ability to manage own time productively
Human Services Administrator
12/2005 - 04/2011
Phoenix, AZ
  • Versatile and readily adaptable to new, different, or changing circumstances. Able to stay calm when confronted with high emotions
  • Detail oriented in the generation and maintenance of records, filing systems, etc
  • Proficient in Microsoft Office software and possess the aptitude to learn new computer applications as required
  • Operating manual updates – Project Services Administrators maintain the accuracy of operations and/or procedure manuals and schedules and facilitate annual reviews of all manuals for the team. They publish updates to stakeholders using release management communication channels
  • Filing – The Project Services Administrator assists with day to day filing, portal management and maintains client records, working with the Legal team to ensure that client contracts are maintained in document management systems
  • Adept with project management software. Technical understanding of how process flows relate to the system
  • Skilled at creating reports, dashboards and analyzing data

Education


DeVry University's Keller Graduate School of Management
2000 - 2005
Bachelor's Degree in Finance

Professional Skills


  • Excellent analytic and researching skills, organization, planning and communication (written and oral) skills
  • Demonstrate excellent written and verbal communication skills when dealing with Clients, Investors and Management
  • Strong verbal and written communication skills to interact effectively with diverse internal and external campus and vendor clientele
  • Strong project management skills: able to scope, plan, prioritize and follow-up on deliverables
  • Excellent communication skills; proven ability to distill and organize content into compellingpresentations
  • Excellent verbal and written communication skills, high attention to detail and the ability to prioritise tasks and work independently
  • Strong experience and teamwork skills to lead and be part of multi-disciplinary teams

How to write Services Administrator Resume

Services Administrator role is responsible for organizational, interpersonal, software, research, planning, word, shipping, auditing, security, purchasing.
To write great resume for services administrator job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Services Administrator Resume

The section contact information is important in your services administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Services Administrator Resume

The section work experience is an essential part of your services administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services administrator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Services Administrator resume experience can include:

  • Knowledge of and proven experience providing effective student counseling and advising
  • Significant event/programming planning skills and experience
  • Strong Computer skills including Excel & Word
  • Strong verbal and written communication skills, including ability to present to large audiences
  • Able to work successfully in a deadline-driven, fast-paced and effectively multi-task priorities in a team-oriented environment
  • Solid skills on Office Suite

Education on a Services Administrator Resume

Make sure to make education a priority on your services administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Services Administrator Resume

When listing skills on your services administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical services administrator skills:

  • Excellent PC skills with good knowledge of Microsoft Excel, Word and Access
  • Strong problem-solving, analytical, decision-making skills with attention to detail and organizational processes
  • Strong verbal communications skills, including public speaking
  • Multi-skilled employee with critical thinking skills
  • Able to effectively prioritize and coordinate multiple projects to meet deadlines
  • Good organisational skills and a high attention to detail

List of Typical Experience For a Services Administrator Resume

1

Experience For Student Services Administrator Resume

  • Effective interpersonal skills in working with diverse students, faculty, and staff
  • Communicate effectively, work independently, and build good working relationships with co-workers to provide a high level of client service
  • Excellent communication and interpersonal skills, and the ability to work with internal and external stakeholders
  • Someone that is resourceful with strong organizational skills, and has a ‘can do’ positive attitude
  • Excellent oral, written, interpersonal communication and customer service skills
  • Self- started, Team –player, willing to learn new skills
  • Strong history of creating solid documentation
  • Sufficient skills in all areas of IT operations (desktop, server, network) to provide comprehensive technical services
2

Experience For Shared Services Administrator Resume

  • Knowledge of basic IP, voice over IP (VoIP), and Cisco wireless skillsets
  • Proven ability to work independently and manage manage multiple priorities, projects, or and tasks simultaneously
  • Professionally and effectively deliver presentations to small and large groups
  • Process implementation as well solid process compliance and improvement experience
  • Working experience with procurement systems, ERP systems, preferably Oracle Peoplesoft
  • Strong history of solving problems through automation/scripting
  • Management of timekeeping software by liaising with employees and manager approvers – update Evidence of Absence: medical leaves, rest, without pay, etc.
  • Handle guests in the most courteous and efficient manner while responding to guest inquiries or concerns regarding the guest experience
  • Desirable professional experience of 1 year. (Including quotes or Invoicing)
3

Experience For Investor Services Administrator Resume

  • Experience in multi-point bridging and MCUs
  • Implement and operate advanced security features including Privilege Access Workstations and Microsoft Advanced Threat Analytics
  • Plan, organize and work according to priorities established schedules and deadlines
  • Experience in Planning and/or Logistics
  • Experience working in a customer service environment preferably within the hospitality or similar industry
  • Set up new clients loading prior asset history on database
  • Summarize evaluations submitted by clients on their customer service experience working with all components of EdAssist
  • Previous experience handling high-volume calls and multi-line phones
  • Desirable to have experience of 1 year in Data Base Systems. (SAP, ORACLE)
4

Experience For Human Services Administrator Resume

  • Five years’ experience resulting in a broad-based knowledge of health care and knowledge of the Medicaid delivery system
  • At least four years of Network Administration experience
  • Work experience in Treasury or Finance
  • Experience in an enterprise Microsoft network environment – Active Directory, System Center Configuration Manager (formerly known as SMS)
  • Two years’ supervisory experience
  • Analyzing, creating, troubleshooting, testing and managing effective GPOs and security policies
5

Experience For Member Services Administrator Resume

  • Very strong with Powershell
  • Proven in projects, and operations studies
  • Foresight into the needs of others and strong initiative to begin projects where necessary without direction
  • Three (3) years of experience in the field of education or student services
  • Prioritise daily correspondence received from adviser/clients to ensure all timeframes are met and respond in a prompt manner
6

Experience For IT Services Administrator Resume

  • Experience in a similar administrative role
  • 5 – 7 years experience in a similar administrative role
  • General office experience
  • Work with schools in the Discount Network to ensure tuition discount is applied prior to submission for payment
  • Maintaining the database, preparing & updating the personnel files (CI, marital status, addendums, suspension decisions etc)
  • Tracking, processing, and reconciling corporate actions
  • Obtaining appropriate documentation (AML and otherwise) to support account opening Timely payment of income and withdrawals
7

Experience For Directory Services Administrator Resume

  • Communicating both over the phone and in writing with clients, advisors and related third parties
  • Booking and Billing control
  • Designing and implementing local, State or Federal programs
  • Maintaining client records on Private Client Database or GWP as appropriate
  • Collecting information for SEI as required
  • Processing client money transactions as required
  • Processing of post received as required
  • Issuing dealer Cheques & Vouchers
8

Experience For Employee Services Administrator Resume

  • Performing monthly reconciliations
  • Mailing requests, creation of mail/letter merges and shipments
  • Serving as the College’s resource on state and university guidelines related to program and curriculum development
  • Coordinating student recruitment activities for the College
  • Locally and remotely operating, configuring, administering, troubleshooting, managing, and maintaining AFIN directory and authentication services
  • Timely answering of customer queries (by post and email) (including setting up OVS/ECW access) and monitoring of outstanding queries
  • Process all aspects of accounts receivable (AR) and accounts payable (A/P) including coding invoices and billing tenants
  • Tenant Notification – Prepare tenant memo’s and correspondence as directed by Managers regarding building holidays, upcoming events, etc
9

Experience For Integrated Services Administrator Resume

  • Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries
  • Assists with recommending, scheduling and implementing system and/or software upgrades or repairs
  • Build and maintain professional partnerships with all teams including a level of comfort with approaching management and higher level leadership
  • Meet with customers before meetings or presentations to better understand the Customer’s requirements for the meeting to ensure success of the meeting
  • Performs special handling processing
  • Arrange travel including visas and travel briefing documents
  • Liaison with the building management overseeing facilities, janitorial, maintenance, and other issues
  • Interact with internal and external vendors and customers, providing information and answering questions
10

Experience For Product Services Administrator Resume

  • Provide administrative support customers maintaining and coordinating the agendas respectively among the various suppliers and Essalud
  • Knowledge and practice of specific writing strategies, i.e., modeling, shared, interactive, guided, and, independent
  • Request to Finance area all the invoices needed in Service area following the rules and Actual Invoicing Process
  • Exercise judgment and discretion in implementing and interpreting departmental policies and procedures
  • On time, accurate delivery of T&A processes and records including starter and leaver administration, pay closure, shift pattern inputting and exceptions
  • Produce annual reporting adjusting tax components where required
  • An Understanding of PS best practices and methodologies
  • Timely payment of commission to IFAs (initial and fee share) and maintenance of associated standing data
  • Negotiates office equipment leases and maintenance agreements while ensuring technological advancement of support systems fall within budget guidelines

List of Typical Skills For a Services Administrator Resume

1

Skills For Student Services Administrator Resume

  • Demonstrates a highly professional attitude and personal presentation in all verbal, and written, communication skills
  • Strong team and inter-personal skills
  • Keen awareness of Client Service standards and Relationship Management skills would be desirable
  • Strong analytical and communication skilland flexible in terms of their approach and work ethic.
  • Work with and manage vendors to effectively deliver IT services to internal clients
2

Skills For Shared Services Administrator Resume

  • Good standard of education to a level with some commercial experience
  • Strong PC- based experience
  • Providing operational support and excellent customer service for the MHA, MSHA, and PhD programs, faculty, and students
  • Advising or teaching experience in an engineering/applied science setting
  • Working experience with electronic email/calendar systems
  • Ensuring that daily mail & email from clients and advisors is prioritised and actioned
3

Skills For Investor Services Administrator Resume

  • Ensuring that daily mail & email correspondence from clients and advisors is prioritised and actioned
  • Professional experience with students in an advising, mentoring, or leadership role
  • Two years’ experience managing an inbound contact center (preferably in a non-profit or organization)
  • Experience in interacting with all levels within an organization
  • Prioritize meetings, and daily calendar. Screen telephone calls, providing answers, direction or route as appropriate
  • Solid knowledge of all stages of the writing and presentation processes
  • Solid knowledge of adult learning theory, practice and instructional strategies
  • Accurately evaluate students’ prior learning and completed courses and academic programs from Universities
4

Skills For Human Services Administrator Resume

  • Investor Services experience
  • Investor Relations experience
  • Solid AML / KYC background
  • Investor Services Administration experience
  • Strong adaptability to change
5

Skills For Member Services Administrator Resume

  • Previous Casino VIP Services, Front Desk, Call Center or Concierge experience
  • Previous Opera and Patron management system experience
  • Strong knowledge of Microsoft Word and Excel is essential
  • Experience in use of MS Office/ Knowledge of NTAS, Advent Partner desirable
  • 6 months to 1 years' experience in Investor Services
  • One to two years' experience within Investor Services/ Transfer Agency
  • Hands-on experience with Polycom and Cisco endpoints
6

Skills For IT Services Administrator Resume

  • Type of work experience required 3
  • Supervisory/Management experience required-None
  • SAP Services Module experience 3 years +
  • Valid Driver’s License to drive GCU Carts on Campus
  • Strong attention to detail and ability to audit databases
  • Microsoft Windows Server experience
  • Office administration and customer service experience required
  • Maintain a Good control of all Invoices and papers involved in the process
  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
7

Skills For Directory Services Administrator Resume

  • Answering screening and forwarding incoming phone calls to general line
  • Scanning, indexing and management of electronic documents and audit records as needed
  • Coordinating the admissions processes for the MHA, MSHA, and PhD programs
  • Providing Tier 2 technical support for all AFIN directory and authentication servers and appliances
  • Compiling appropriate wire support per AAIS’ standard procedures
  • Identifying ways to improve the process
8

Skills For Employee Services Administrator Resume

  • Following the consent process, enroll student in recommended coursework
  • Supporting AF Public Key Infrastructure (PKI) Program
  • Managing the relationship with the state authorities related to personnel administration topics
  • Interpreting student-related university policies and procedures and financial aid guidelines
  • Serving as the point of contact for the College on matters related to recruitment, admissions, enrollment, student life, and academic progress
9

Skills For Integrated Services Administrator Resume

  • Billing & Shared Services Administrator
  • Securing AFIN root by monitoring alerts for domain level changes to systems and taking appropriate action in response
  • Inputting and monitoring data, reporting and administration in the T&A system
  • Understanding of general Human Resources practices
  • Working knowledge of Microsoft Windows Server 2003, 2008, and 2012
  • Understanding of University academic policies, procedures, and programs to act as a resource to internal and external stakeholders
10

Skills For Product Services Administrator Resume

  • Completing Pre-Evaluations for prospective students
  • Processing of business onto the SEI GWP platform in accordance with departmental standards
  • Monitoring receipt of stock and cash
  • Monitoring overdrawn client balances as required
  • Monitoring work queues on GWP as required

List of Typical Responsibilities For a Services Administrator Resume

1

Responsibilities For Student Services Administrator Resume

  • Experience working within a regionally disperse, multinational workforce
  • End-user technical support experience
  • 1‑3 years’ experience
  • Managing routing and remote access services for remote users
  • Finance & Accounting - Basic knowledge of accounting principles, bank accounting and general ledgers, operating procedures within accounting/finance area.
  • Through the maintenance of a wire log, assigning , tracking and following up on wires at each stage during the wire cycle
  • Capable of recommending and providing commercial and technical decisions under pressure
  • Develop and manage online support and resources, including synchronous and asynchronous tutoring
2

Responsibilities For Shared Services Administrator Resume

  • Assist in managing meeting rooms and event space schedule
  • Knowledge of network infrastructure and operation and basic troubleshooting (e.g. switch, router, firewall)
  • Coordinates and administers janitorial, vending, waste management and security services
  • Manage the company’s lobby area: greets and directs all visitors, including vendors, clients, job candidates and customers
  • Enter wires into the respective banking system and compile appropriate wire support per AAIS’ standard procedures
  • Provide badging support for other sites
3

Responsibilities For Investor Services Administrator Resume

  • Assign and issue tokens to requestors using Service Central
  • Track officer attendance using Optima
  • Notify all relevant parties / entities pertaining to employee services
  • Networking fundamentals
  • Manage inventory and ordering for office supplies and warehouse materials
  • Train on Trek Travel booking system – ERP software system NetSuite
4

Responsibilities For Human Services Administrator Resume

  • Collects, analyzes, interprets and presents data to develop area allocation plans, and to support the planning and evaluation of current programs
  • Knowledge and practice of adult education theory of teaching and engagement
  • Advanced understanding and knowledge of systems and processes related to the advisor role
  • Assist members with online navigation and troubleshooting through Mlife websites
  • Answers incoming reservation calls in an overflow capacity at the direction of management
  • A variety of reporting activity
5

Responsibilities For Member Services Administrator Resume

  • Assist with IT asset tracking and spearhead IT asset recovery
  • Provide general IT training to end users as needed
  • Income advices to be checked for withholding tax / direct credit instructions / DRP participation
  • Meet all group reporting service levels /standards as per our administration agreements
  • Lead, manage and mentor more than 30 employees, including highly trained supervisors, quality analysts, and senior benefit advisors
  • Ensure appropriate resource allocation and utilization to support varying contact center demand throughout operational hours
6

Responsibilities For IT Services Administrator Resume

  • Economic Development Agencies, Economic Development Consulting Firms or Economic Development Public Entities
  • Economic Development Agencies, Economic Development Consulting Firms, or Economic Development Public Entities
  • Knowledge of legal, internal policies, collective bargaining agreements and local regulations applicable to the oil and gas industry
  • Meet with investors to obtain transaction instructions and ensure all requisite investor information is provided, following up if clarification is needed
  • Reconcile the subscription and redemption bank account, notifying supervisor of all discrepancies
7

Responsibilities For Directory Services Administrator Resume

  • Handle escalation issues from Contact Center regarding a client’s account
  • Remain calm during emotionally intense situations
  • Proactively co-ordinate the T&A support processes with robust SLAs and user guides, and understanding business user process issues
  • Assist with bulk packages (moving to another location)
  • Manage the local food program, lunch catering
  • Maintain relationship with the property manager of local office location, and vendor relationships: plant, parking garage management, office supplies, etc
  • Positive attitude, enthusiastic and dedication to continuous learning
  • Recommend first course sequence for incoming students
  • Attend all necessary training to ensure accuracy in recommendations for Academic Partner
8

Responsibilities For Employee Services Administrator Resume

  • Provide weekly updates to the Associate Director that includes challenges and opportunities affecting the position
  • Maintain updates for Standard Operating Procedures and Academic Program Information
  • Highly proficient with Microsoft Office (Excel and Word) and navigating the internet
  • Build and maintain business relationships with building teams, vendors, and external security partners
  • Manage database of security team inventory, equipment, training certifications, and information
  • Coordinate Spare parts request and shipping with warehouse
  • Maintain an adequate standard of service, reducing the amount of errors in the payment of salaries to employees
9

Responsibilities For Integrated Services Administrator Resume

  • Ad-hoc reporting on information from personal files or databases as requested by business or internal audit teams
  • Promote the SSC to new and current students by participating in orientations, resource fairs, and other events
  • Communicate and Coordinate with internal and external parties for invoice handling or other adhoc assignment as required
  • Ensure the office remains secure by closely following guest and visitor procedures, and escalate issues as necessary
  • Work to; and within the realm of Citi Hedge Fund Services’ established work practices and procedures
  • Preparation and dispatch of welcome letters and other correspondence
  • Adapt to and work within a dynamic professional environment
  • Candidates with a qualification in Finance or a business related area would be preferable
10

Responsibilities For Product Services Administrator Resume

  • Have sound knowledge of Investor Services processes and related functionalities
  • Self- motivated and have the ability to work on their own as well as part of a team
  • Uses professional judgement to verify identity of client on letters of direction and transfer request
  • Liaise with ICF’s corporate business services on operational matters i.e., IT, HR, Facilities, Accounting, Procurement, etc., and coordinate corporate initiatives
  • Reviewing and/or executing wires in multiple systems
  • Resolve tier 1 and 2 incidents that fall under the Site Services groups’ responsibility
  • Experience in Desktop Services including managing multi-site Active Directory / Windows 7 or higher desktop environments, Windows Servers, and desktop management tools (e.g. KACE, SCCM, MDT)
  • Speak Portuguese (fluent) and English (conversational)

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